Total 341 Customer Service job vacancies in Exeter, EX1 3PZ

Job Purpose The Call Referral Handlers within the First Response Service help to underpin all of our clinical activity, meaning this dedicated and enthusiastic 24/7 workforce is vital to the delivery ofa high standard of care. As the post holder will provide comprehensive administrative support to the service, there will be an expectation for them to be highly motivated, flexible and multi-skilled with excellent organisational expertise. The post holder will have a high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will be required to answer telephone calls from Health Care Professionals, other specialised services, patients, care givers and others; taking mental health crisis referral information and accurately entering the data within electronic systems. The post holder will also at times be expected to share information with other professional disciplines such as the police in line with Data Protection Regulations. The post holder, with support from senior clinical staff will at times need to divert some calls directly to a clinician, waiting with them until there is clinical availability. The post holder will furthermore respond to telephone queries, requiring them to update electronic patient records, communicate with colleagues and redirect calls when required. The post holder will also need to meet deadlines, collate data and maintain standards relating toadministrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The post holder will also be required to support with the general administration in the First Response Service within overarching guidelines and policies. Duties and Responsibilities Analytical and Judgemental Skills Action judgement involving facts or situations requiring administrative analysis Resolve problems relating to call diversions where appropriate Make judgements on how to respond to caller queries Keep appropriate records/information as and when required by the service for any audit purposes Provide statistical returns when required which may involve entering statistical data onto data bases Assess situations, identify and resolve potential problems within own skill set Refer and seek guidance on issues outside level of competency or authority to senior staff Proactively support cover arrangements in times of absence Planning and Organisational Skills Contribute to the smooth running of the service and systems including management ofgeneric email accounts, electronic filing systems and any other forms of correspondence Prioritise own tasks, exercising a degree of independence, initiative and judgement Deliver excellent levels of service by regularly assessing, problem solving and evaluating the nature of the work Escalate any concerns in a timely way to senior colleagues Implement any planned changes or actions Responsibility for Patient/Client Care, Treatment and Therapy Act as a principle point of contact for professional referrers to the service Provide non clinical advice and information to referrers/callers Maintain confidentiality of information at all times and comply with all aspects of the Data Protection Act Responsibility for Policy and Service Development Implementation Maintain and continue to improve knowledge and understanding of the Trust/Service including systems, policy and current issues, particularly to own area of work Adhere to all Trust and departmental policies and procedures relating to role Comply with local administrative procedures Participate in local review of administration services Responsibility for Finance, Equipment and Other Resources Maintain the safe keeping of Trust property Any concerns regarding misuse of Trust property shall be raised immediately with the Trust Counter Fraud Specialist Ensure the proper use of the Trust resources, such as stationary, telephone usage photocopying and other consumables used within the course of business Ensuring minimal waste and cost Suggest efficiency savings to more senior staff Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management The post holder has no managerial supervision responsibility but is expected to be a good example to other staff and use their experience to assist/guide new starter inductions Responsibility for Information Resources and Administrative Duties Produce confidential correspondence and reports Maintain efficient and effective electronic filing system/s Responsibility for ensuring accurate and up to date data is recorded onto electronic records systems at point of contact with the service Communicate with any other professionals as required regarding changes to information Any Other Specific Tasks Required Provide cover for colleagues when and where necessary Adherence to the principles of Duty of Candour regarding openness and transparency in day to day conduct and encourage the same behaviours within the wider organisation Adherence to Trust policy regarding the protection and use of personal information which provides guidance on the use of disclosure of information Meet requirements of Trust policies relating to the appropriate use of computer equipment and computer generated information Meet all other Trust policy requirements related to this role Communication and Working Relationship Skills Recognize the importance of effective communication as they can often be the first point of contact, representing the service Communicate clearly and effectively with professional referrers and other callers Communicate clearly and effectively with patients and carers Communicate clearly and effectively with team colleagues Develop and maintain strong working relationships with a range of stakeholders: GPs Police services Ambulance services Support services Health and social care professionals Patients Voluntary and independent sector agencies Others Administratively support clinicians who provide a 24/7 crisis mental health service Work within an environment that receives and makes a high volume of inbound and outbound calls Answer telephone calls into the First Response Service, aiming to achieve a positive stakeholder experience from all that use the service Take ownership of each call to ensure all required information is obtained and accurately recorded to include the registration of referrals in line with policy Communicate in a professional manner at all times Ensure high standards of customer service for all patients and staff that contact the service Handle any queries from Health Care Professionals/others Fully comply with both legal and local policies and procedures regarding confidentiality and employment practices Recognise peoples needs for alternative methods of communication and respond accordingly Communicate with clinical and non-clinical staff Effectively manage calls from potentially distressed referrers/ patients and carers; responding appropriately in a supportive, empathetic and courteous manner Escalate concerns to senior members of the team as appropriate Redirect calls when required, supporting the right time, right place principle Take messages as appropriate Respond to queries by email, as needed Accurately input complex and sensitive data relating to people who use the service onto electronic patient records system Document information in accordance with the Trusts record keeping standards Support the manager and team by ensuring that records are up to date on patient systems as required and that items are dealt with quickly and efficiently Support with the day-to-day administration of the service Competent in the use of Microsoft Office and bespoke packages relating to Trust informatics/patient electronic records to produce correspondence to maintain records, spreadsheets and databases Produce clear and accurate written correspondence Participate actively in the services training strategy, including mandatory training and other identified training necessary for this role Plan and organise work using own initiative whilst being able to work flexibly as a valuable member of the team Support members of the team in the induction and training of new starters to the service. Undertake any additional duties as appropriate and delegated by the Supervisor

Audit Manager

Location: Devon

Contract: Permanent

Rate: £45,000 - £55,000

Start date: Flexible

*Hybrid Working*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions are recruiting on behalf of a Chartered Accountancy for an Audit Manager to join the team on a Permanent basis. The role itself oversees audit engagements for various clients, ensuring timely and effective resource allocation. You will deliver essential information to clients and address their inquiries promptly. Furthermore, you will collaborate with external file reviewers and communicate with the ICAEW when needed.

Main responsibilities

• Client Portfolio Management: Oversee an audit-focused portfolio, including clients in various sectors, notably the charity sector.
• Plan and control both statutory and voluntary audits, ensuring timely completion with minimal supervision.
• Act as the main contact for client issues, advising on tax liabilities, and keeping clients updated on progress.
• Ensure financial statements comply with external and internal requirements, including the Companies Act and Accounting Standards.
• Resolve technical queries through research and consultation and develop audit-related reports for management.
• Prepare and review corporation tax computations, ensuring timely advice on tax liabilities for clients.
• Develop references and reports based on audits, including identifying deficiencies in internal control and accounting systems

Candidate Requirements

• ACA or ACCA qualification, or at least 3 years of senior/manager-level auditing experience.
• Understanding of UK taxes, particularly Corporation Tax and Income Tax, as they apply to audit clients.
• Excellent communication and interpersonal skills to develop strong client relationships and build rapport at various levels.
• Strong organisational skills to manage workload efficiently, consistently exceeding client expectations.
• Familiarity with accounting software (e.g., Sage, QuickBooks, Xero) and desirable knowledge of accounts production software (e.g., CCH, IRIS).

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Job Description 1. JOB DETAILS Job Title: Registered Nurse Band: 5 Location: Clinical Co-ordination Centre (CCC), Searle House, Exeter EX2 5JJ Team/Directorate: Exeter Community Cluster Responsible To: Community Cluster Team Leader (CCTL) Responsible For: N/A Accountable to: Head of Community and Supportive Care Services 2. JOB PURPOSE To deliver an excellent standard of evidence based specialist palliative nursing care and clinical advice. To promote dignity, encompassing a person centred approach, to positively enhance the lives of patients with complex life limiting illnesses. To work as part of the multi-disciplinary team, contributing to the ongoing assessment of patients, and to the provision and monitoring of care. 3. KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES 3.1 Main Responsibilities Assess and review patients, identifying appropriate palliative and end of life care in order to provide safe and effective treatment and support, and working as a member of the CCC team to ensure effective communication is in place to support patient care. Support junior colleagues in the CCC in providing a consistent approach to the triage process to ensure that patients are prioritised appropriately, liaising with Clinical Nurse Specialists (CNSs) in the CCC and wider Community teams. Develop advanced communication skills and professionalism in your interactions with patients and those close to them, carers and other professionals in order to promote and maintain Hospiscare values. Adhere to Hospiscares clinical recordkeeping policy when providing and sharing verbal, digital or written information and instructions, to ensure patient confidentiality is observed at all times. Attend and contribute to multi-disciplinary team meetings and case discussions to inform decisions which ensure patients receive the best possible care. Develop knowledge and skills to be able to contribute in the delivery of education and learning for all those involved in palliative/end of life care, in order to act as a resource to wider professional and care teams both internally and externally. Contribute to Hospiscares clinical governance and audit process in order to support continuing quality improvement and learning. Develop advanced skills in identifying and assessing complex bereavement in order to enable a seamless handover into Hospiscares Supportive Care Services. Co-ordinate junior colleagues and take responsibility for the team in the absence of the CNS or CCTL to ensure continuity of service and welfare of patients. Infection Prevention and Control Maintaining a safe environment for patients, visitors and employees is everyones responsibility. All staff are required to adhere to Hospiscares Infection Prevention and Control Policy and make every effort to maintain high standards of infection prevention and control at all times. This includes ensuring personal and team compliance with all relevant policies and procedures, and acting upon or reporting any identified risks. Disclosure and Barring Service This role requires a Disclosure and Barring Service (DBS) Enhanced level check with Adults and Children Barred Lists. 3.2 Key Contacts Internal: Clinical Co-ordination Centre team CCTL and Community colleagues Community teams Ward Manager and IPU team Medical team Supportive Care Services Clinical Governance Clinical Administration Learning and Development team People team Student Nurses and Trainees External: Patients and those close to them Royal Devon & Exeter Foundation Trust NHS Community Services General Practitioners Residential and Nursing Homes Social and Domiciliary Care Workers Providers of out-of-hours services 3.3 Health & Safety Ensure that Health and Safety guidelines and fire regulations are strictly adhered to Comply with safe working practices as defined by Hospiscare Complete online training as and when required Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work Report any accidents, incidents or near misses as soon as reasonably practicable Manage own work life balance and general wellbeing, including any relevant pressures in respect of lone working, travel, difficult environments and challenging situations 3.4 General Be aware of and adhere to Hospiscare policies and procedures at all times Take part in progress/performance reviews throughout the year Cooperate with other Hospiscare departments Attend training courses and complete online training modules as required to meet the requirements of the post Take responsibility for own personal development, seeking out opportunities to learn new skills Undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role 3.5 Other Apply the Hospiscare values and behaviours to every aspect of the role at all times Promote and maintain the brand standards of Hospiscare

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for an enthusiastic and motivated Service Administrator (Medical Secretary) to join the Neurology Team, based in Bowmoor House, Royal Devon and Exeter Hospital Wonford. We have an exciting role working as the main administrative secretarial support for the Botox service within Neurology. As an individual we are looking for someone who enjoys working as part of a busy and vibrant team, who is able to prioritise their workload, and can remain calm under pressure. Excellent communication and interpersonal skills will be an essential, proven experience in dealing with service users/patients on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a team yet have the ability to use your own initiative to meet the changing needs of the department and Neurology service. As a team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role. Working Pattern: 37.5 hours per week. Monday to Friday. Interview Date: To be confirmed. For further information please contact: Ashleigh Stevens, Admin Line Manager on 01392 406475 or ashleigh.stevens3@nhs.net This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

About you... Able to be part of a 7-day operating model, including unsocial hours and have a flexible approach ensuring the SCC rota is fully resourced Excellent communication and facilitation skills on managing complex matters Excellent understanding of the Devon ICS provider landscape at a tactical level Able to thrive in a fast-paced environment and be reactive to rising or immediate issues impacting on services Has worked in an operational delivery role at a senior level and able to work autonomously Experience of working in a similar role or transferable skills to be able to hit the ground running Vacancies may close early if a high volume of applications are received. Priority will be given to internal applicants. For an informal discussion about this exciting opportunity please contact Rich Buckley, Head of System Delivery & Improvement. richard.buckley2@nhs.net Please see the attached Job description and person specification for full details of the role and responsibilities.

Substance Misuse Practitioner

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Hybrid Substance Misuse Practitioner. As a Substance Misuse Practitioner you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Key role and responsibilities for a Substance Misuse Practitioner;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Substance Misuse Practitioner;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Substance Misuse Practitioner;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Substance Misuse Practitioner role please send us your CV by clicking 'apply now!

Acorn by Synergie has an exciting opportunity as a customer-focused individual with a real can-do attitude to join a company in Exeter as a Customer Account Manager, no previous experience required.

This is a chance to gain an on-the-job degree, with no experience needed!

Monday - Friday and every other Saturday morning 9am - 12.00 position available.


Requirements:

* As a Customer Account Manager You will enjoy having conversations with people, listening and building relationships as it's important that you really get to know the clients of this business and understand their requirements.
* Full training is given of up to six weeks to ensure you are fully supported y the team and wider organisation
* You have awesome problem-solving skills - all of the clients are totally unique, so you need to come up with tailor made solutions. They don't have a "one size fits all" approach
* You may currently be working in a customer care role and are now looking for a career.
* You don't require any previous experience as the client offers on-site training,
workshops, coaching and will support you through industry qualifications.
* You will have a passion and entrepreneurial mindset. Many of the client's most successful business opportunities have come from team members with a passion for the subject



Rewards:

We believe that great work and dedication should be rewarded, that's why our client offers:

* 22 days holiday, increasing to 27 days through service (plus bank holidays)
* Access to a Healthcare Cashplan, which gives you access to 17 different benefits, all paid for by the company
* Excellent training and development schemes with accelerated career progression
* Company funded CII professional qualification
* Enhanced maternity & paternity policies
* Cycle to work loan scheme available to all employees
* Discount on gym membership across the UK - national and local gyms included
* Access to hundreds of high-street retailer discounts through our reward and recognition platform
* Employee Assistance Programme (EAP) to support employees outside of work
* The above details just a handful of the benefits available to all employees.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

As Food Service Assistant for Sodexo at Exeter School, Victoria Park Road, Exeter, Devon, EX2 4NS, you will be contributing towards the smooth running of a fast-paced food and beverage operation. You will be responsible for showcasing what the kitchen supplies, presenting it in the most eye-catching way possible, ensuring we are offering the best service possible.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you do:

• Prepare delicious meals for our school team and pupils.
• Keep the kitchen and serving areas stocked, clean and hygienic always.
• Support the loading and unloading of supply and delivery vehicles.
• Observe food handling and hygiene regulations.
• Follow health and safety guidelines.
• Ensure that all machines and equipment are operated correctly.
• Always uphold the reputation of the company.

​What you bring:

• Have a great sense of teamwork.
• Show that you can adopt a dedicated and orderly approach.
• Show that you can prioritise your work, handle pressure, and communicate well at all levels.
• Show impeccable punctuality and dependability.
• Experience in a similar environment (helpful but not a deal breaker).

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!

**Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)**

*Sodexo reserves the right to close this advert early if we are in receipt of a high number of application

As General Assistant for Sodexo at (Insert Location), you will be contributing towards the smooth running of a fast-paced food and beverage operation. You will be responsible for showcasing what the kitchen supplies, presenting it in the most eye-catching way possible, ensuring we are offering the best service possible. As well as this, you work no unsociable hours and get public holidays off… including Christmas!

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you do:

• Prepare delicious meals for our school team and pupils.
• Keep the kitchen and serving areas stocked, clean and hygienic always.
• Support the loading and unloading of supply and delivery vehicles.
• Observe food handling and hygiene regulations.
• Follow health and safety guidelines.
• Ensure that all machines and equipment are operated correctly.
• Always uphold the reputation of the company.

​What you bring:

• Have a great sense of teamwork.
• Show that you can adopt a dedicated and orderly approach.
• Show that you can prioritise your work, handle pressure, and communicate well at all levels.
• Show impeccable punctuality and dependability.
• Experience in a similar environment (helpful but not a deal breaker).

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!

**Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)**

*Sodexo reserves the right to close this advert early if we are in receipt of a high number of application

Package Description

“Serve incredible food, enjoy incredible perks”

• £11.90 per hour
• 36.25 hours per week
• Working pattern: 5 out of 7 days per week (excluding Sundays)
• Term Time Only**
• Free parking and Meal provided on shift
• Location: Exeter School, Victoria Park Road, Exeter, Devon, EX2 4NS

​Check your local transport links here: Plan Your Journey | Traveline

**Equated pay (sometimes known as spread-over pay) is a method of paying you for your contracted hours, working weeks and holiday pay spread over 12 months instead of just receiving pay during the months that you work and none during the school closures/non-working weeks. This means that you get paid equal amounts of pay every month. Further information will be supplied at interview stage.**

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Communication and Working Relationship Skills To communicate effectively with people using services taking into account any communication difficulties they may have and responding appropriately. To provide support within the home environment, within a community settings or on mental health wards. To work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual. To support patients/service users to prepare for meetings regarding their care e.g. assessments, ward rounds, clinical meetings etc. To support patients/service users to access information on health promotion, mental and physical wellbeing and integrate into their recovery. To maintain accurate and complete records consistent with legislation, policies and procedures. To support individuals with understanding their rights and choices within the service. To foster and maintain good working relations with members of community teams, health and social care workers, inpatient services, GPs, carers and other agencies. To model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness. To support engagement with local resources, opportunities and activities within the Trust and in communities to establish connections to maximise opportunities for taking on socially valued roles and a positive identity. Analytical and Judgemental Skills The post holder will be aware of and will work within their own limits and competencies. Report any untoward incidents, safeguarding concerns or unusual occurrences to the manager/senior clinician immediately. Be able to identify a situation that requires escalation to a manager i.e. safeguarding, patient risks, and environmental risks. To be able to share their own lived experience responsibly in line with codes of conduct and Peer Support training programme. Planning and Organisational Skills Be punctual for work and conduct themselves in a professional manner in accordance with Trust Policies. To plan and manage own diary in collaboration with the wider team and maintain accurate records of all activity. To liaise appropriately with other Agencies as part of supporting the delivery of care. To attend meetings and any other formal/informal communication events linked to the work of the team and the wider Peer Support workforce, as directed by the team leader and Peer Support Leadership team. Responsibility for Patient/Client Care, Treatment and Therapy To share ideas about ways of supporting self-defined recovery goals, drawing on personal experiences and a range of coping, self-help and self-management techniques. To provide support to individuals in gaining choice, developing and managing meaning and purpose of life and independence, and maintaining dignity and self-respect. To assist others to create their own Recovery plans and make and record advance decisions. To model peer support values of inclusivity, respect, reciprocity, mutuality and to work in a way that is non-directive, progressive, strength-based, safe and recovery focused. To accompany service users to appointments/meetings/activities of their choice and performing a range of practical tasks, aligned to recovery goals. To monitor mental health and report changes to qualified staff so that the care plan can be kept fully up to date. Be aware of fluctuations in mental health. Working with carers involved in a persons self-defined recovery. Be able to respond effectively to any concerns of abuse and know procedures they need to follow to escalate their concerns. To support access and facilitation of activity sessions both on a one-to-one and group basis for service users. To have the ability to use their lived experience to connect with, explore and safely develop a mutual relationship with patients. This relationship is the basis for jointly understanding the patients own resources and applying these. Responsibility for Policy and Service Development Implementation Report using the risk management system any observed incidence of unprofessional behaviour, accidents/incidents, untoward occurrences or faulty equipment. Comply with universal Infection Control precautions and procedures. To complete all core training requirements and other appropriate training courses relevant to the PSW role, as agreed with their local line manager. To comply with all relevant Trust policies, protocols and procedures, including those relating to Equality and Diversity, Health and Safety and Confidentiality of Information and any others relevant to the role. To attend clinical, business & service development meetings as required. Responsibility for Finance, Equipment and Other Resources Assist in maintaining safety and security of the environment. Maintain cleanliness and tidiness of the environment (including equipment). To have knowledge and understanding of counter fraud. The post holder will have no direct responsibility for finance, but they will need to adhere to relevant Trust policies on travel, expenses etc. To use Trust NHS resources in a sustainable way. Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management To participate in the Trusts mandatory training and the PSW training programme. To participate and attend appropriate training courses and continued professional development opportunities as agreed by the team manager. To participate in and support students learning along with other members of the team. To participate development and engagement opportunities considered appropriate to the PSW role and as identified in their appraisal. To contribute to their annual appraisal. To receive regular line management supervision as arranged by the ward/service manager. To make full use of clinical supervision, peer support with other peer workers and other support as necessary in order to remain well and safe in their PSW role. This protected time will enable them to work in a supportive way with the challenges of using lived experience to support people with potentially difficult and distressing issues. Responsibility for Information Resources and Administrative Duties Maintain up to date electronic records in a timely and accurate manner. To regularly access emails and other information through the Trusts intranet. Maintain confidentiality of information being aware of Trust policies and local protocols and keeping up-to-date with changes. Work in accordance with lone working policy.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: You will be pivotal to the communication between our patients and our clinical staff - answering patient calls and queries, nurse queries, liaising with consultants, validating patient pathways, planning the consultants theatre lists and booking surgical procedures for patients. We are looking for someone who can work independently and thrives on building relationships with clinicians, staff and patients. We actively encourage you to reach out for an informal chat about the role, or to arrange a visit to the department. Working Pattern: 30 hours per week. To be discussed at interview. Interview Date: To be confirmed For further information please contact: Lydia Fairman, Admin Line Manager on 01392 406127 or Lydia.fairman@nhs.net. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Devon and Somerset Fire and Rescue Service is looking for Safeguarding Manager to lead our Safeguarding team based at our Service Headquarters in Exeter. You will join us on a full time, permanent basis working 37 hours per week. In return, you will receive a competitive salary of £46731- £49764 per annum (subject to Job Evaluation).

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.

About the role:

The Safeguarding Manager post holder will be responsible for leading the Safeguarding Team across the Service, creating, implementing, improving and maintaining high standards and giving guidance to ensure the Service is statutorily and legally compliant.

With Line Management guidance you will work to deliver objectives, considering NFCC, HMICFRS and Fire Standards boards and the CRMP (Community Risk Management Plan).

You will need to act impartially and autonomously on behalf of the Executive Board and Executive Leadership Team when referring safeguarding concerns. This includes referrals related to staff welfare and conduct to statutory agencies including Social Care, the Local Authority Designated Officer, and the Police.

You will need to provide subject matter expertise to the Service for safeguarding and work with the Service to embed safeguarding practices, into their policies and processes.

Through the successful management of the safeguarding and advocate teams you will be creating and delivering improvement projects and Service management of high-risk individuals and intervention programmes.

Key responsibilities of the Safeguarding Manager role:

To provide subject matter expertise, support and advice to the leadership and wider organisation, in relation to safeguarding, including adults, children and vulnerable people.
To manage the performance of direct reports including allocating, instructing, directing and organising work, monitoring the quality and output of work, arranging training and development, carrying out appraisals (PPDs) and other performance, dealing with sickness, leave and other absence.
Our values
Our Values:

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy and Procedure.

Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act 1974 (Exceptions) Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving offences, cautions and/or reprimands.

Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, as such any positive disclosures will incorporate a reasonable and proportionate response.

As a Service and as individuals:

We are proud to help
We are honest
We are respectful
We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience, and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme

Exeter Residential Support Workers Needed For Immediate and Ongoing Flexible Hours!

Do you have experience and training with manual handling, personal care, medication distribution and supporting complex needs?

Do you have experience with working one to one with children, young adults and adults with Special Needs in a mentoring role?

Do you hold a Child Care NVQ, BTEC or CACHE in Health and Social Care or a related subject?

Residential Support Workers are needed urgently in Exeter, to assist young adults and adults with a range of Special Educational Needs and Disabilities. You will be a vital part of a team of passionate support workers in enriching the lives of vulnerable adults with complex disabilities.

All residents will have varied needs, ranging from physical disabilities to complex medical needs, epilepsy, autism, SLD, PMLD and communication difficulties. Some settings also specialise in supporting individuals with Hearing Impairment and Visual Impairment, though training in these areas is not necessary. As a Residential Support Worker you will be working closely 1:1 with residents in all aspects of their daily life; feeding, washing, dressing, medication administration and undertaking day to day tasks. Services in this area promote independence, and you will have the opportunity to spend time with each resident, ensuring they are well cared for both at home and within society.

This is a highly rewarding position, and one that makes a real difference. Working closely with an expert team, you will see demonstrable effects that you personally have on an individual which allows them to thrive.

Market leading pay rates are being offered, and this is a real opportunity to gain valuable experience to support you in future steps in your career.

Positions are ongoing, so you can be assured that you have work opportunities for the foreseeable future, and once you find a setting that suits your personal and professional needs you will have the opportunity to take permanent employment through that service.

The ideal ResidentialSupport Worker will need to have:

• Previous experience within a SEND school or residential care environment
• A patient and caring approach when providing all aspects of care
• Experience in one to one support to encourage independence and raising self-esteem
• Be comfortable with providing personal care to young adults, including washing, dressing, toileting and feeding
• Respect privacy and dignity at all times
• Able to adapt to different working environments

In return the successful ResidentialSupport Worker will enjoy:

• Excellent pay rates
• The opportunity to choose when you want to work or take holidays, including night and day work and weekend work with increased pay opportunities.
• An enhanced DBS, which is refundable after 10 days of work
• An unrivalled service from a dedicated team of SEND consultants with years of experience and knowledge of the industry
• The opportunity to make genuine difference in young adults’ lives

All our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of Tax and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.

For more information please call Alec on 01392 693313 or please send your CV to alec.stott@teacheractive.com

All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.



Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.



Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.

TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.

As a Service Designer you will be responsible for: Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly Collaborating with user researchers to ensure the needs of users, and organisational objectives are met Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the public and healthcare professionals Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals Ensuring our products and services are inclusive, accessible, and equitable You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale.

Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems, and designing services which will helpliterally millionsof people look after their health?


We have exciting opportunities for experienced service design professionals to join us and work across several portfolios including Digital Primary Care and Platforms. See the assignment brief for descriptions of what these areas do.


Service Designers are a key part of our user-centreddesign (UCD) family of roles, alongside interaction designers, user researchers and content designers.


The work we do has a direct impact on millions of patients’ lives, helping them access the essential services they need andsupportsthem to getappropriate careas quickly as possible.


We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people.


Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender, and sexuality. It is important to us that werepresentall communities in our working teams, therefore wegreatly encouragepeople with experience ofdifferent backgroundsto apply.


Some of the key skills and experienceyou’llbring:

• Demonstrable knowledgeof service design andusercentreddesign practices for both public facing and internal services and applications

• Experience in a range of service design methods and sub-disciplines, for example, but not limited to user journey mapping, service blueprinting, service mapping, workshop facilitation, etc.

• Experience of ensuring products and services adhere to, and are designed according to, the relevant user-centreddesign and accessibility standards, e.g.GOV.UK or NHS Service Standard, Public Sector Bodies Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc.

• Experience in working effectively with cross-disciplinary teams and ensuring that the process for making design decisions is based on evidenced user research and understanding of user journeys

• Proven experience with prototyping and iterative design

• Evidence of continuous professional development


The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

As aServiceDesigner you willbe responsible for:

• Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand

• Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly

• Collaborating with user researchers to ensure the needs of users, andorganisationalobjectivesare met

• Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the publicandhealthcareprofessionals

• Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centreddesign, and how these help to meet theorganisationalgoals

• Ensuring our products and services are inclusive, accessible, andequitable

You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across theorganisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for thewholepopulation. You will have the opportunity toanalyseand rethink the delivery of health and care services and improvedelivery atnational scale.



This advert closes on Wednesday 4 Dec 2024