Total 52 Customer Service job vacancies in Eglin AFB, Florida

• Provide leadership, technical guidance, interpretations, and recommendations to staff, Field in the assessment, planning, development, and application of conservation plans.
• Assess, develop, and provide training in the ecological science practices including area and resource planning and application to NRCS staff and external stakeholders.
• Analyze the quality and quantity of resource plans, the application of resource systems, and all respective follow-up for the field offices within the area.
• Assist in field office program appraisals.
• Act as an area NRCS representative in establishing and maintaining positive working relations with other federal, state, local agencies, and organizations on problems of mutual interest.

• Plans, organizes, and executes the land acquisition program for the LRPC in conjunction with the Realty Officer.
• Directly supervise a team of realty personnel including four Realty Specialists engaged in the full range of land acquisition work for all NPS units under the LRPC's area of responsibility.
• Directs the acquisition of fee simple and less than fee simple estates of land and improvements by donation, purchase, exchange, lease, transfer and condemnation for National Park Service units. This includes all types of lands, residences, farms, and businesses.
• Responsible for providing guidance to realty staff, solving of complex title problems, and preparing all necessary legal documents including conservation and preservation easements, deeds, leases, title curative instruments and real estate contracts for land to be acquired by the National Park Service.
• Inputs and/or provides specified information in the Master Lands Console and is responsible for the management and retirement of all permanent realty records in the office. Incumbent may need to create and/or maintain databases for tracking the status of case workload.
• Provides estimates and justifications for Land and Water Conservation Fund monies for program areas to be used by Realty Officer in developing budget requests. Coordinates and assists park superintendents and staff in preparing Land Acquisition Ranking System submissions.
• Makes decisions on how to maintain effective public relations with external groups and consults with the Realty Off icer on exceedingly complex or controversial issues.
• Often serves as the Contracting Officer's Technical Representative (COTR) on contracts needed to complete acquisition projects (e.g. with title companies, relocation contractors, or others preparing technical reports needed for appraisal purposes, etc.). In this role, develops the scope of the work to be accomplished by contract, Interagency Agreement, or Memorandum of Understanding.
• Serves as Acting Realty Officer in the Realty Officer's absence and performs other duties as assigned.

• You will enter and track expenditures in a database to keep budget data up to date.
• You will maintain and update file systems to enable quick and efficient retrieval of information.
• You will assist staff with questions and issues related to administrative functions.
• Use Microsoft Word, Excel, PowerPoint, or similar computer applications to create spreadsheets, charts, or graphs.

WHAT IS THE TAXPAYER ADVOCATE SERVICES (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer advocate service (TAS) Deputy Executive Director Case Advocacy (DEDCA), Area 3

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The Medical Specialty Care Outpatient Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal specialty care. The focus is on individual growth and development in practice with increased levels of self-direction. This nurse provides patient care, care coordination, health promotion, health education and coaching on wellness, disease prevention, and chronic care management. Ability to formulate a plan of care based on nursing assessments and Veteran goals of care. Seeks guidance on how to improve care provided to patients and families. Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The nurse brings principles and theory with limited application of critical thinking skills.

The Medical Specialty Care RN coordinates nursing care within a team environment for patients within the medical specialty clinic setting. The Medical Specialty RN uses the nursing process to screen patients for initial and recurring provider appointments as well as assist providers with minor in-office procedures. The RN educates patients and family regarding the disease processes, medications, procedures, or treatment and equipment use. The Medical Specialty RN responds to patient phone calls regarding their needs and follow up care and provide education to patients/families. The RN administers, initiates, completes and/or follow up nursing referrals; documents and reports significant patient information; uses patient care equipment in a safe and appropriate manner and assures proper maintenance of Reusable Medical Devices (RMD); provides patient education and correctly documents findings. The RN provides patient education and correctly documents findings; orders and stocks supplies for the clinic and assists with the revision of SOP and medical center policies as needed. The Medical Specialty RN must have a general knowledge of medications and treatments commonly used in their discipline, knowledge of community resources specific to their patient needs, knowledge of the consult and referral process, and provision of emotional support to patient and families. The Medical Specialty RN appropriately and accurately documents in the Electronic Medical Record (EMR), participates in education events, and performs other duties as assigned by the Nurse Manager. They provide medication and education to patients as directed, triage phone calls, voicemail messages, and My Healthy Vet secure messages. They perform related duties as determined by the attending provider. With in the Interventional & Specialty Care Service, the RN will float to other specialty areas as needed and is required to have basic knowledge and competency in those area. The RN provides outstanding customer service to the patients they serve. Responsible for participating within unit based and/or organizational level Shared Governance councils, utilizing clinical expertise, evidence-based practice, and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our veterans.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 0800 - 1630
Compressed/Flexible: This position potentially requires flexibility in schedule and assignments.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized to a highly qualified candidate.
Permanent Change of Station (PCS): Not Authorized

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Deputy Executive Director Case Advocacy (DEDCA), Area 3

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Deputy Executive Director Case Advocacy (DEDCA), Area 3

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

GS12/13

• Identifies and analyzes key issues, develops strategies, and advises Commander and senior leadership on recommended courses of action on a broad variety of topics related to MAJCOM, NAF, FOA or DRU functions. Uses quantitative and qualitative analytical techniques, knowledge of management processes and techniques to improve support systems and assigned programs.
• Serves as Project Officer for Commander directed initiatives and special interest items. Participates in special projects and initiatives and performs special assignments as requested.
• Coordinates review of higher level taskings, identifies best course of action, potential problems, and recommends MAJCOM, NAF, FOA or DRU response. Performs high-level integration of analytical and time sensitive staff activities.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

Position responsibilities include:

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

• Meets the Regions human resources, budget and management analysis needs.
• Coordinates with Region Manager and Operations Manager in the responsibility of daily operations of joint military and civilian activities for 55 states and territories.
• Arranges for confidential and policy level conferences and meetings between stakeholders, high-ranking officials, leaders of trade associates and government agency representatives.
• Oversight with responsibilities that relates to government credit card applications and accountable property.

• Meets the Regions human resources, budget and management analysis needs.
• Coordinates with Region Manager and Operations Manager in the responsibility of daily operations of joint military and civilian activities for 55 states and territories.
• Arranges for confidential and policy level conferences and meetings between stakeholders, high-ranking officials, leaders of trade associates and government agency representatives.
• Oversight with responsibilities that relates to government credit card applications and accountable property.

This position is located in the Southeast Sunbelt Region (R4) within Atlanta, GA or Fort Lauderdale, FL. The incumbent will be expected to report to a GSA facility in the Southeast Sunbelt Region at least 2x per pay period.

• Provides policy oversight and expertise for specialists assigned major capital lease projects to ensure customer satisfaction and attainment of all organizational and project goals and objectives.
• Ensures projects are completed in accordance with GSA policies and ensures all reasonable steps are taken to ensure projects are completed within each project’s budget and schedule. 
• Identifies practices and procedures which deviate from prescribed policies and procedures, directs appropriate corrective actions, and monitors its progress.
• Anticipates and resolves project related problems to the maximum extent possible within vested authority, negotiates resolution of problems not within the authority of specialists negotiating and administering contracts related to these projects, and develops contingency plans to mitigate the impact of unresolved problems.
• Assures timely accomplishment of all tasks assigned to specialists, assuring each specialist has an integral role in developing the final product or service, articulates and communicates to specialists’ problems to be solved or program issues under review, ensures the organization’s vision is integrated into the project goals.
• Provides expert advice on specific tasks and makes available written instructions, reference materials, and relevant background material, maintains current knowledge and answers questions from specialists assigned to projects on procedures, policies and directives, as needed.
• Serve on a variety of committees and task forces involving persons internal and external to GSA at a national level.
• Responsibility for the business management of the most complex, long range (3-5 years), lease projects from the preliminary planning stage through the development of the Solicitation for Offers, negotiation objectives, source selection criteria, and other elements comprising all aspects of the capital projects. Assignments encompass responsibilities such as planning, organizing, controlling, coordinating, reviewing and approving lease procurements and related work performed by other GSA organizations.
• Facilitates the effort and expertise of numerous staff members within various disciplines. Works with personnel in various disciplines including but not limited to project development, building management, realty, engineering and architecture, construction, contracting, lease budget and finance, security, quality assurance, environmental, historic preservation, valuation, and business and government management.

Serves as a Staff Support Specialist (MSS-1) at a Terminal facility. Responsible for tactical, strategic, and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level. The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System. Specialists must have the ability to apply this knowledge to the analysis, evaluation and development of new methods, studies, approaches, and procedures. The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives. Must be able to communicate clearly and tailor their message to the target audience. While not required, hardware/software experience is desirable. Some travel will be required. For the assigned Facility/Duty Location, performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty. Communicates intra / inter facility as well as among various lines of business and industry. Makes recommendations for new projects/studies, taking into account available resources and the accomplishment of facility goals and objectives. Applies expertise toward the completion of projects/studies and facility reports. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures. Conducts investigations, evaluations, and briefs facility personnel. Develops methods to improve customer service and the quality of support provided. Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location. May perform duties outside of the facility commensurate with grade and experience. Depending upon facility structure, reports to an assigned MSS-2, 3 or 4, who provides administrative direction for facility assignments, in terms of broadly defined missions or functions within areas of specialties. The incumbent is responsible for planning, designing and completing work assignments independently. Results of the work are technically authoritative and are normally accepted without change. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.

• Plans, organizes, and directs the activities of the Group Commander's Support Staff (CSS), ensuring that CSS complies with legal and regulatory requirements and meets customer needs.
• Exercises supervisory personnel management responsibilities.
• Plans, organizes, and executes all Group information management and resourcing activities.
• Manages training programs for administration (3A1XX) and personnel (3SOXX) in accordance with established command guidelines.
• Serves as the Group point of contact and liaison with the servicing Force Support Squadron on personnel and manpower actions.
• Participates in special studies and projects relating to planning, coordinating, and analyzing the effectiveness/efficiency of the Group CSS in meeting Air Force Administration program goals.