Total 205 Customer Service job vacancies in Crawley, RH10 9BG

Europcar is looking for Customer Service Returns Assistant.

***A full, valid driving licence, with a minimum of 4 years driving experience is required***

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns Assistant at our Gatwick Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

• Competitive Basic Salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Free on site car parking
• Pension
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided

Shift working pattern: Week 1 - Monday, Tuesday, Friday, Saturday and Sunday Week 2 - Wednesday and Thursday

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Customer Service Returns Assistant within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Ealing.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Waking Night Support Worker will work to support people throughout the night at the service.This ensures members of the local community are able to access critical mental health support at all hours.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Building supportive, trusting relationships with people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
- We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
- Plans and encourages involvement in local activities.
- Approachable and open behaviour
- Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
- Confident in the completion of regular paperwork and is well organised
- Flexible
- Open to feedback and self development
- Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
- Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
- Is respectful, articulate and sensitive in style of communication
- Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:
- Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Desirable:
- Experience working in complex mental health environments

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full job description

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Service in Redbridge.

£29,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Support Workers provide information, social inclusion, and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

Well House is a crisis house supported accommodation service that supports individuals for between 14 and 28 days as an alternative to requiring hospital admission for their mental health needs. The service works closely in partnership with a multi-disciplinary team in order to meet individual needs, manage risk and support individuals to achieve positive outcomes. The service operates 24 hours a day, 7 days a week to ensure members of the local community are able to access critical mental health support at all hours. The service receives referrals primarily from a local hospital emergency department and crisis lines, and may receive these referrals at anytime of day or night.

This role involves shift working including weekends, evenings and bank holidays.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website and search REQ005850

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
Being responsible for the handover of key information between shifts
Provide structured support and guidance to other front line staff in their area of expertise
To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

12 Month Fixed Term Contract

Location - London/South London region

Salary - Competitive

Are you an experienced Field Service Engineer looking for a new opportunity? If you're looking to progress your career, contribute your experience and add value to the Meditech division of a major global company, then this is the right opportunity for you!

You will provide technical services and support to customers and colleagues regarding products and solutions. Capable of diagnosing and resolving complex technical issues, whilst being focused on and fulfilling the customer's requirements and expectations.

Role Responsibilities:

• Repairing, installing, and servicing medical technology equipment and software solutions
• Accurately diagnosing and resolving technical issues relating to equipment and software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
• Providing technical support to colleagues and customers
• Supporting product / solution lifecycle management from site survey through to decommissioning
• Product and software modifications, updates, FCA's etc
• Able to travel and stay away, to ensure works are carried out in the most efficient way
• Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
• Manage appropriate car boot stock effectively, to help reduce Mean Time to Repair (MTTR) and First Time Fix Rate (FTFR)

Your experience & qualifications:

Essential:

• Technical Apprenticeship completed or
• HNC or higher in technical qualification such as electronics, engineering, IT or scientific qualification
• Full UK driving license
• Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training

Desirable:

• HND or above or equivalent in a technical qualification; mechatronics; electronics, engineering, physics or computing

Next Steps:

If you believe that you are a good fit for the Field Service Engineer position, submit your CV now. We are more than happy to answer queries and help you with your journey.

We are looking for a talented trainer to join our team and participate in the delivery of training across the Voyage Care Group utilising various methods of delivery. You will be responsible for ensuring all employees are trained in line with legislation, contractual agreements, Policy and Procedure and individual need.

As a trainer you should be able to work within a team and on your own initiative delivering training and developing bespoke training packages in line with the needs of the business and the people we support.

Responsibilities of the role:

1. To support the Learning and Development Team by working as a member of the team in developing and fulfilling training strategies for the company to support its business objectives.

2. To actively participate in the development, planning and delivery of induction programmes, mandatory, value based and specialism training (including Specialist Behavioral Support Service, new development and acquisition inductions) throughout the company in various locations, utilising different methods of delivery to ensure the appropriate level of training to meet the company objectives.

3. To liaise with both internal and external SME’s to ensure existing content is kept up to date with current legislation, standards and company policy.

4. To actively participate in the delivery of training provision and development opportunities for all staff across the company, ensuring the most effective use of resources and appropriateness of delivery.

5. To work with the Senior Training Team ensuring training programmes are in place, available corporately and locally to meet individual and service need requirements that are reviewed in line with current practice and trends.

6. To maintain accurate course attendance and training records using the systems available within the business.

7. To evaluate effectiveness of learning materials and update these accordingly.

8. To contribute to all aspects of training and assessment throughout the organisation to ensure a fully qualified workforce, compliant with the National Minimum Standards, Regulatory Requirements and Policy & Procedure.

9. To provide operations with advice, support and guidance regarding training and assist with the development of new services and newly recruited staff throughout the organisation.

10. To support the Learning and Development Team with the development of innovative, flexible and appropriate initiatives to meet the company’s training needs.

What we're looking for:

Essential:

Good general level of education including English and Maths to GCSE standard

Level 3 Award in Education & Training, PTLLS, Cert Ed, or equivalent

2 years experience in a training role

Developed and delivered training for employees at various levels

Evaluation and assessment of training

Different training and assessment methods (including remote and classroom delivery)

Knowledge of learning disabilities, autism, brain injury rehabilitation and mental health

Good working knowledge of regulatory requirements, legislation, policies, procedures and business processes

Desirable:

Relevant Health and Social Care qualification / current knowledge

Relevant management/professional qualification

Training requirements associated with the Care Standards/Act

National Minimum Standards

Providing care for vulnerable people in a variety of living situations.

Benefits of joining the Voyage Care family:

In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:

• Hybrid working
• Wagestream
• DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
• Eye care vouchers
• Refer a friend scheme
• Enhanced retirement leave
• Competitive salary
• 23 days annual leave plus bank holidays and an additional day for your birthday
• An additional day off in recognition of long service
• Blue Light Card Retail discount benefit scheme
• V-Assure, a free 24 hour, confidential and independent help line
• Life assurance
• Pension

If you’re interested in finding out more about this opportunity, please apply directly for your application to be considered by our hiring team.

Constant ongoing role with immediate start! Over £450.00 a week!

Within this role you would be expected to sort through recycling materials on a conveyor belt, with the opportunity to achieve a permanent contract.

This job can also offer the chance to be trained on various equipment such as forklifts and grabbers



To be a successful candidate you should have:
- A great work ethic
- Willingness to work in a fast-paced environment
- A keen eye for detail

This role will require standing for long hours and therefore similar experience is preferred but not required.



This is a temporary role with ongoing work available

This role has two shift patterns, one week you would be working 06:00 to 15:00 and the next week would be 15:00 to 00:00

Monday to Friday only!


The salary for this role is £457.60 per week based on a £11.44 per hour for 40 Hours per week. This is based on our PAYE scheme where you gain 28 days paid holiday pro rota

Unfortunately, we do not offer Visa Sponsorships.

Support Worker – Crawley -£11.68ph
Typical Shifts are: 8am-8pm, 8am-2pm ,2pm-8pm, Weekdays and Weekends shift can vary depending on rotas
Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards
We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!
Our residential service in Crawley is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.
This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.
We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?
You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.
* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Support Worker Crawley -£11.68ph

Typical Shifts are: 8am-8pm, 8am-2pm ,2pm-8pm, Weekdays and Weekends shift can vary depending on rotas

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Crawley is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

We're looking for a kind, compassionate and resilient Step Down Worker to join our Homelessness service in Kent.
£25,755.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of a Step Down Worker is to provide ongoing support to IDVA clients where the risk has been reduced to a safer level or where a client is referred into the service as medium/standard risk.. The post holder will provide ongoing support which is bespoke according to need and will work in a trauma informed way providing holistic support to aid client's recovery from abuse. This post will be part of the male IDVA team and will work collaboratively with the IDVAs to manage case loads.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Provide ongoing support with a range of client needs including but not limited to attendance at court hearings, mental health, substance issues, and housing support.
- Knowledge of the criminal justice system. Understanding of Marac protocols.
- Support clients to obtain orders where needed and any other civil remedies available to them.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Attending all court and Case Management hearings with clients
- Carry out administration tasks in line with the role as directed.
- Supporting clients to set personalised goals in the form of a Safety and Support Plan.
- Assisting in the recording and reporting of customer incidents.
- Managing any ongoing risks and creating safety plans when required.
- Raising concerns of any increase in risk levels to senior IDVAs.
- Attend case management session with IDVA Team Leader
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the
health and safety of yourself and colleagues.
- Encouraging clients to attend relevant programmes when appropriate.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to
- Adhering to all other Look Ahead's policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the IDVA Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

What you'll bring:

Essential:
- Some domestic abuse knowledge or experience

Desirable:
- Experience working in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website.

Field Service Installation Technician
Crawley area
Installation
Monday to Friday
£28,500 + overtime
Gi Pro are proud to be working in partnership with a leader in the UK fall protection equipment.

Job Role:
This field service engineer installation technician position will cover a large patch within a geographical location. Your daily activity will be centred around installation of customer equipment and client training. This unique role gives full training with everyday being different, dealing with a range of customers across the UK. The role offers a company van so a full clean driving licence is required.

Typical Duties will involve:

• Customer site based testing and maintenance of height equipment
• Delivery of end-user client training courses
• Ensuring highest levels of site safety
• Excellent customer service
• Checking accuracy of certificates
• Carrying out internal audits of site operations
• Full training provided

Desirable experience

• Ability to work at heights - essential.
• Field service experience
• Installation experience
• Customer focused - essential.
• Full UK driving licence - essential
• Clean DBS - essential

Apply!
If you believe you have the skills apply now! Alternatively, please contact Kieran Wilson on 01162423601 or email Kieran.wilson@gigroup.co.uk for more information.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

Location: Horley

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

We are looking for a Health & Social Care Trainer to join our growing team here at Care Outlook where you will be at the forefront delivering care training to both our existing staff and new starters of the business.

Salary: £27,000 - £32,000 (Dependent on experience)

Care Outlook is one of the leading healthcare providers who support vulnerable adults to maintain independence and remain in their own homes.

The Directors of Care Outlook are local members of the community who hold traditional values and believe firmly that our service is only as good as the staff who deliver it. This is why we carefully select and train our staff to ensure we can provide a safe, friendly and caring service.

Main Duties and Responsibilities

• Delivering Care Worker Training (Mandatory requirements, Induction and CPD)
• Assessing Trainee learning
• Maintaining complete and accurate records
• Undertaking continuous training and development to ensure knowledge is up to date
• Achieving and meeting targets for training

Essential candidate will have

• Full UK driving license, use of a vehicle and not averse to extensive travel as you will be expected to cover the whole business.
• A genuine passion for supporting learners and understand the importance of delivering the Health and Social Care programmes that meets CQC requirements and expectations.

Ideal Candidate

• Teaching & Education qualification i.e. Level 3 AET, PTTLS, CTLLS
• A background in care
• Experience maintaining effective recording systems
• Basic Life Support TTT (Adults and Pediatrics)
• Moving & Handling Train the Trainer

The Health and Social Care Trainer role would ideally suit an existing experienced trainer, ideally from a health and social care background, but this is not essential.

What is, is the ability to be confident when delivering training, engaging with staff members, be curious in your own development, coupled with strong communication and organizational skills, with that all important “can do attitude”.

Please apply directly with your CV and we will contact you within 48 hours. Please note that our roles do require full eligibility to live and work in the UK unless stated otherwise in the information above.

Call Quality Assurance Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

The Ideal Candidate

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

We're looking for a dynamic, strategic and resilient Head of Service - Domestic Abuse Matrix Lead.

£60,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

As a key senior leader in Look Ahead, the Head of Service will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver our vision and strategic objectives.

The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high-quality performance across the Housing Related Support directorate. The successful candidate will ensure that all Services are run effectively, well managed financially and employees are performing at high levels.  

The Head of Service for Housing Related Support will be a Domestic Abuse Matrix Lead which is a key area in the directorate.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description for this role, please visit our website jobs.lookahead.org.uk and search for REQ005833

The ideal person for this role will have: 

• Specialist experience and knowledge of working within the Housing Related Support sector, as well as expertise and passion for the relevant matrix lead area
• A positive attitude and ability to motivate direct reports
• Proven experience of being a strategic lead across relevant services
• Experience of successfully delivering in a contract and target driven environment
• Proven financial management experience and delivering surplus
• Previous experience of working with housing management contracts and agreements
• Experience of Safeguarding and responding effectively to serious incidents
• Excellent report writing skills
• Experience of successfully leading on new and existing contract negotiations
• Experience of leading investigations into serious incidents
• Experience of successfully managing and developing teams across geographical areas
• Ability to turn organisational vision into reality for front line employees
• High levels of written and verbal communication
• Proven influencing and negotiation skills
• Excellent prioritisation and organisational skills
• Resilience and ability to work effectively in a team as well as self-manage
• Ability to cope with change in a fast paced and challenging environment
• A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification
• Have relevant training and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.