Total 774 Customer Service job vacancies in Colchester, Essex, CO1 1QT

Location: Basildon

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

AMHP Senior Social Worker

Permanent, Full Time

£45,217 to £54,395 per annum

Location: Affiliated with North/Mid AMHP Hub and Essex wide as required.

This role involves working a condensed week (37 hours per week across 4 weekdays). The successful postholder will be expected to be office based from either the Colchester or Basildon office.

Exciting opportunities have arisen to join Essex County Council's (ECC) fast paced, dynamic and supportive dedicated Approved Mental Health Service (AMHP) Service.

Operating within ECC as a hub and spoke model, the AMHP Service is transforming, and posts have become available as we expand the core aspect of the daytime service. The transformation of the service is from one centralised AMHP 'hub' to two.

The Service takes referral 9-5 Monday to Friday and is supported by the Essex Emergency Duty Service outside of these times.

The Role

The Approved Mental Health Professional Service has a unique position in ensuring compliance with the statutory functions imposed upon the Local Authority by the Mental Health Act. The service will be responsible for delivering the AMHP rota. The service will undertake statutory assessments, triaging initial enquiries in line with statutory duties.

As a Senior Social Worker you will be passionate and experienced in demonstrating expert and effective practice in complex situations often in pressurised environments. You will be able to manage workloads and support colleagues with complex cases, with an ability to mitigate high levels of risk. You will work collaboratively with statutory and non-statutory/voluntary agencies ensuring a joined-up approach.

You will have significant experience of social work, modelling good practice, triaging mental health act referrals, prioritising responses, giving direction to others and providing expert advice and guidance.

please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

A Vacancy at East Suffolk and North Essex NHS Foundation Trust.


An exciting opportunity has arisen for a committed, enthusiastic and highly motivated Healthcare Support Workers to join our teams in our Care of the Elderly wards.

Healthcare Support Workers are a key part of our team and support the Registered Nurses in providing high quality care to our patients.

Do you want to be part of a team with an excellent reputation for delivering a high standard of care, ensuring we keep our patients safe and that they have a positive experience under our care?

If you like to be challenged, are able to work in a fast paced environment, enjoy working as part of a team and can give our patients the dignified care they deserve, then this could be the job for you.

You will meet the direct and indirect care needs of patients under the delegation and supervision of a Registered Nurse.

You will also meet the needs of the Trust with regards to Induction, mandatory and statutory training.

You will be expected to ensure high standards of patient care at all times, in line with Trust policies and guidelines.

You'll work as an effective member of the nursing and wider multi-professional healthcare team.

You will work within the boundaries of the role of the Healthcare Support Worker and refer to the Registered Nurse as appropriate.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Friday 8 Nov 2024

I am proud to be working with a renowned homeless organisation committed to transforming lives by helping individuals experiencing homelessness secure meaningful employment. Our mission is to provide comprehensive support, empowering our clients to achieve independence and stability.
Role Overview: We are seeking a compassionate and motivated Support Worker to join our team. The successful candidate will play a crucial role in supporting our clients through their journey from homeless to home. You will work closely with individuals to understand their needs, provide guidance, and connect them with resources and opportunities.
Key Responsibilities:

• Conduct assessments to identify clients' needs and barriers to employment.
• Develop personalised support plans in collaboration with clients.
• Provide one-on-one support, including job search assistance, resume writing, and interview preparation.
• Liaise with local employers and training providers to create employment opportunities.
• Facilitate workshops and group sessions on job readiness and life skills.
• Advocate for clients and provide ongoing emotional and practical support.
• Maintain accurate records and report on clients' progress.

Requirements:

• Previous experience in a support or social housing role, preferably within a homeless or employment-focused setting.
• Strong understanding of the challenges faced by individuals experiencing homelessness.
• Excellent communication and interpersonal skills.
• The ability to work independently and as part of a team.
• Empathy, patience, and a non-judgmental attitude.
• Flexibility to adapt to the changing needs of clients.

To be eligible for this role you must also have a VALID UK Driving Licence and access to your own vehicle. Please note that this role does NOT offer sponsorship. To be eligible to apply for this role you must be currently living in the UK with a FULL right to work.
If you have the right experience and think this role is for you, please apply below! Alternatively, if you do not think this position is for you, please call 01473 261900 and ask to speak to Jacob for a confidential discussion on jobs that are available in your local area.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About You:

Care experience is not essential but being passionate, kind and resilient is. These are our values and they’re at the heart of the way we do things. If you’re creative and passionate and like to get stuck in with activities. You love variety. And you’re also patient and resilient, showing lots of empathy and kindness, then you should join our team.
Who We Are
We’re here to support people to flourish in a place they call home. We’re one of the largest providers of adult social care with over 3,600 colleagues supporting 1,100 people. Our approach is all about activities and co-production with the people we support. We work with them to design and plan what we do – so we can create the best experiences together.
And we’re on a mission to benefit even more people with our uncompromising quality of care and support. It’s the professional expertise and passion of our team that makes us different. We genuinely care and we love supporting people to set and then reach their goals. Because every person deserves the very best experience – every day.
Role Responsibilities
• You’ll support adults with lots of different needs such as learning disabilities, autism, ABI and mental health
• You’ll support them to flourish in a place they call home. You’ll empower the people we support to be ambitious and live fulfilled lives
• You’ll give high-quality support tailored to people’s needs
• You’ll do activities like cooking, art or listening to music. And get out for movie nights and food outings
• There is of course practical support too and helping people to reach their goals in smaller ways. You’ll manage medication, shopping, health needs and hygiene as well as keep things tidy and safe
• And of course, you’ll follow our procedures, so we give consistent, safe, and reliable care and support
If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the team for you.
The main skills and experience for this role
Essential
• Good general education
• Honesty, reliability, trustworthiness, and a passion to make a difference
• Commitment to the aims and objectives of the home and of Ivolve
• Satisfactory Police Check and check against the ISA List (where applicable)
• A commitment to undertake training and development
Desirable
• RQF Level 2 or above in social care
• Previous experience within social care setting
• Knowledge and commitment regarding Equal Opportunities
• Knowledge of the regulatory frameworks
• Confident IT user
How we will support you
We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 5.6 weeks annual leave, flexible working hours and pension.
You can work part-time, full-time or with even more flexible options. And there is a £300 refer a friend scheme too.
Industry-leading recognition
• Colleague Lotto – giving everyone the opportunity to win great cash prizes
• Prize winning Scratchcards aligned with values in action!
• We recognise our Colleagues who go above and beyond – our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
• Loyalty Scheme recognising colleagues at work anniversaries
• Financial support with driving lessons following successful completion of probationary period
Salary
£11.44 per hour to £11.70 per hour
42 hours per week (part time and flexible contracts also available)
Your salary will depend on your experience, qualifications, and responsibilities.
Social Wellbeing
• Award-winning App for news and info
• Internal social media
• Team communities
Financial Wellbeing
• Discounts include high street, supermarkets, flash sales, gym memberships and more
• Blue Light discount programme, funded by us
• Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
• Government mileage rates if you need to travel
Emotional Wellbeing
• Free confidential Employee Assistance programme with qualified counsellors
• Free wellbeing App
• Practical advice covering things like consumer rights, anxiety, childcare and more
Training and development to reach your potential
• Learning journey that grows with you to reach care worker standards
• Specialist skills training including Autism, Dementia and Mental Health
• Career pathways that include flexible apprenticeships and nationally recognised qualifications
• Cover the cost of relevant professional memberships
5 more reasons to work with Ivolve
1. Our people are pretty fabulous. We take pride and pleasure in helping others to flourish
2. There’s a great energy across the business and a strong sense of teamwork
3. Very few jobs have such an impact on people’s lives – we bring joy to people every day
4. We have a proud history, we’re a big organisation of over 3,600 colleagues supporting over 1,100 people
5. We build and nourish relationships with the people we support

Join Only Branded , an aspiring e-commerce company, as Customer Service Supervisor. We seek a dynamic and results-driven professional who has a passion for e-commerce and an experience of a working supervisor.

Responsibilities:

develops and implements policies and procedures to deal effectively with customer requirements and complaints
coordinates and controls the work of those within customer services departments
discusses customer responses with other managers with a view to improving the product or service provided;
plans and coordinates the operations of help and advisory services to provide support for customers and users.
communicate with the customers before sales, at the time of sales and after sales.
The candidate must have good knowledge of FBM (fulfilment by Merchant).
listing the product as merchant fulfilled
preparing orders and dispatch orders.
authorising returns
dealing with the returned products and customer services.
listing the product as FBA fulfilled
shipping goods to amazon both on pallets as well as in boxes.
reconciliation of received shipments.
We offer a competitive salary package, including base pay and performance-based incentives. Join our talented and passionate team within the dynamic e-comerce industry.

Kindly send your resume and a cover letter highlighting your experience and any achievements. We await your application and are eager to welcome you onboard.

Note: Only shortlisted candidates will be contacted for further steps.

Job Type: Full-time

Salary: £27,000.00-£27,500.00 per year

Benefits:

Employee discount
On-site parking
Schedule:

Monday to Friday
Work Location: In person

This is an exciting opportunity for a highly skilled, experienced and motivated Care Manager with a strong care background and a passion for high quality care to join our team in Southend.

As our Care Manager, reporting directly to the Director, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day to day management of internal staff and our Care Professionals. This role is suitable for both an experienced Care Manager looking for a new challenge or a highly motivated Care Supervisor or Coordinator who is looking for the next step up in their career.
In this varied and challenging role, you will be involved in:

Working closely with the Director (senior leadership team) to coordinate the development of a high quality private domiciliary care service for older people (our clients) in the local area
Act as the Registered Manager managing the regulated activity for the office. 
Networking in the local community to raise awareness of the service
Promoting the highest standards of care and service
Recruiting and training Care Professionals
Converting new client enquiries and coordinating staffing rotas
Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
Managing(inspiring) a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
Ensuring successful operation of quality control systems and performing quality assurance visits for clients
Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
Promoting a positive culture in line with the Home Instead ethos and values.
Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
Qualifications

Extensive care experience with a proven track record in providing consistent excellent customer service.  
Proven experience in leading, training and managing a team to provide high quality domiciliary care services.  
Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.  
Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.  
Strong skills in conducting care assessment and care planning.  
Good understanding of systems and processes.  
Excellent interpersonal and communication skills.  
Ability to inspire others and build fantastic working relationships.  
Strong organisation and planning skills.  
Drive and motivation to take on a broad role and develop care services.  
Passionate about providing the highest quality of care.  
Commercially aware and have strong influencing and negotiating skills.  
Demonstrate achievement of business growth targets.  
Ability to work well and accurately under pressure.  
Be responsive, agile and remain calm whilst dealing with multiple priorities.  
Be flexible to meet demands of the business including participating in an on-call rota.  
Good working knowledge of IT Systems with experience of Microsoft Office, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.  

Additional information

Benefits:

Competitive salary (to be discussed)
28 days paid holiday (incl. bank holidays)
Healthcare scheme
Pension contribution
Free on-site parking
Staff referral bonus scheme
Work laptop & mobile phone
Team social events
Extensive support and training within the Home Instead network
This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people (clients) we work with. Relationships are at the heart of all we do and you’ll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you. We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.

Bank Female Support Worker Clacton £11.77 PH

Exciting opportunity at our service!

Days, Nights and Sleep ins.

Drivers Required!

We’re on the hunt for genuinely caring, hands-on Bank Female Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker within our service, you will be supporting a young female in their own home, this will include taking her out in the community and having fun active days out.

The person we support is very fond of cats so being an animal lover would be a great advantage.

This is an amazing role for someone who is looking for a professional role within the mental health sector and looking for progression within their career. We have flexible shift patterns available to you weather you are looking for days or nights.

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

For further details on the main duties and responsibilities for the role, please see the attached job description.

MUST HAVE UK DRIVING LICENCE AS SERVICE USER HAS HER OWN CAR AND NEEDS STAFF TO DRIVE IT.
Benefits
As well as the fulfilment of knowing you’re supporting others to live a rewarding life, you will also have access to a range of benefits:

£100 Start-Up Bonus for Contracted Staff once training completed
£150 Bonus once completed probation
Drive to work scheme - pick up and drop off from key locations
Flexible shifts/Overtime Day or Night work
28 Days annual leave plus your Birthday
Paid Induction training and E learning
Fully paid shadowing support from experienced staff.
Contributory Pension Plan
Career progression available
NVQ Certificate accreditation training available for all staff
Refer a friend scheme
Comprehensive Employee Wellbeing Programme
Overtime weekly payment scheme

Job description
If you love a challenge and are looking for a new and fulfilling role, then we would love to hear from you. We are looking for positive, proactive people to support others to enhance their quality of life.

What does the role involve?
Each day is different and every person we support is unique. The role could include anything from day-to-day activities like cooking, crafts and personal or domestic care, to shopping and day trips, seeing family and supporting goals and aspirations such as going to college or holidays.
What skills do I need?
Above all, we look for people who are friendly, patient, compassionate and honest. Continuity and trust are very important in the work that we do, so reliability is key. The role is focused on building relationships, creating opportunities, and encouraging people to achieve their goals. We are ideally looking for people with experience of supporting people with complex needs, positive behaviour support and experience of behaviour that can be defined as "challenging".To be successful in the role, you will need to have a strong personality, the resilience to support people through difficult times and a keen sense of humour. Being a Support Worker is not always the easiest job, but it is incredibly rewarding.
Investing in you
All new starters will undergo a comprehensive induction, as well as having access to ongoing training and development opportunities. A career at Aldanat isn’t just about creating opportunities for others - you will also have the opportunity to shape your own career and achieve your full potential.

A bit about Aldanat Care we provide support for people with learning disabilities, mental health, and complex needs in either supported living or residential accommodation. Originally founded in 2008, Aldanat has grown to become one of the leading social care providers in Essex, offering specialised, person-centred support 24 hours per day, 52 weeks per year.
We believe in person-centred care which promotes independence, enhances life skills, and provides opportunities for personal development. Ultimately, our goal is to help the people we support to achieve their ambitions and enjoy life to its fullest.

Rates £12.25 - £13.82

Job Types: Full-time, Permanent

PBS Support Worker
Do you want to make a difference? Are you looking for the next step in your career? Do you want to enhance the quality of life of others and reduce restrictions in a positive and supported environment? Come and be part of our Positive Behaviour Support team. Make a change today and work alongside a pro-active and established management team with a strong values base to provide the right support at the right time that ensures the people that use our services are at the centre of everything we do. We improve the lives of adults who live with a learning disability and/or autism who display behaviours of concern by using Positive Behaviour Support.
What does the role involve?
You will work alongside support staff to guide them and teach them the skills to be pro-active in order to enhance the quality of life of everyone that we support. You will work with Aldanat’s Behaviour Advisor to ensure RRN standards are followed and to provide a high-quality care for adults with complex needs with minimal restriction. You will assist to maximise service user outcomes by working closely with the service user, their family and friends, staff and involved professionals.
PBS is about working in partnership with people, treating them with dignity and respect and understanding what behaviours of concern tell us so that the person’s needs can be met in pro-active ways to reduce the need for restrictions and enhance their quality of life with active skills teaching and meaningful activities.
PBS is an evidence-based framework for supporting individuals, the primary goal is to enhance or increase the person’s quality of life; reductions in challenging behaviour are a natural side effect of this – Especially important for people with behaviours of concern. The people we support being involved in the planning of their support, Reducing, or removing the reasons for behaviours of concern. It focusses on being Pro-active rather than Reactive.
The nature of the role requires the postholder to demonstrate active listening and the ability to employ positive, calm, and clear communication. You should be able to support in stressful situations, you will need to remain calm and in control whilst supporting the service user in the least restrictive and most respectful way.
The PBS Support Worker will be responsible for ensuring that current guidance is adhered to, including risk assessments, support plans, PBS plans and other forms of behaviour assessment/observation and intervention management as indicated by the Behaviour Advisor. The post holder will also be required to ensure that all requested/required documentation is completed and returned and to work with the Behaviour Advisor and other professionals to ensure a holistic approach. To coach and support staff to successfully embed the principles of positive behaviour support. To work independently under the supervision of the Behaviour Advisor and within the overall framework of policies and procedures.
What skills do I need?
We are looking for candidates with experience of working with adults with a learning disability and/or autism who are able to manage behaviours of concern. Good communication and interpersonal skills are important for this post; as you will be required to work with a range of professionals as well as families and carers.
Knowledge of positive behaviour support interventions is important as well as an understanding of social care in particular in relation to safeguarding practice.

We are looking for people who are friendly, patient, compassionate and honest. Consistency and trust are very important in the work that we do, so reliability is key. The role is focused on building relationships, creating opportunities, and encouraging people to achieve their goals. We are ideally looking for people with experience of supporting people with complex needs, positive behaviour support and experience of behaviour of concern.
You will need experience of working in a fast-paced environment and be able to manage your time and tasks effectively to meet the needs of the service on that day. You should have good computer skills and be able to support others in written tasks as needed. You will need to be able to use a computer and have experience of an online platform to document daily notes etc. You will need a good telephone manner and be able to effectively converse with outside professionals in an effective way.
Key competencies and skills
· Good interpersonal skills, able to communicate effectively with a wide range of people including difficult situations.
· To be able to work on own as well as part of a team.
· To be able to establish and maintain professional working relationships.
· Able to work under pressure and apply consistent approaches.
· To be able to work flexibly and creatively with people we support and their families.
· To be discreet and able to maintain confidentiality.
· To have good basic levels of reading and writing in English.
· To be able to maintain accurate records.
· To be able to deliver coaching and mentoring to staff.
· Basic IT skills.
Investing in you
All new starters will undergo a comprehensive induction, as well as having access to ongoing training
and development opportunities. A career at Aldanat isn’t just about creating opportunities for
others - you’ll also have the opportunity to shape your own career and achieve your full potential.
Benefits
As well as the fulfilment of knowing you’re supporting others to live a rewarding life, you’ll also have
access to a range of benefits:
• CPD Accredited PBS training – Following successful completion of a 6 month probation period
• ● £250 Welcome bonus - £100 on successfully completing your training and another £150

Do you want to make a difference? Are you looking for the next step in your career? Do you want to enhance the quality of life of others and reduce restrictions in a positive and supported environment? Come and be part of our Positive Behaviour Support team. Make a change today and work alongside a pro-active and established management team with a strong values base to provide the right support at the right time that ensures the people that use our services are at the centre of everything we do. We improve the lives of adults who live with a learning disability and/or autism who display behaviours of concern by using Positive Behaviour Support.

What does the role involve?

You will work alongside support staff to guide them and teach them the skills to be pro-active in order to enhance the quality of life of everyone that we support. You will work with Aldanat’s Behaviour Advisor to ensure RRN standards are followed and to provide a high-quality care for adults with complex needs with minimal restriction. You will assist to maximise service user outcomes by working closely with the service user, their family and friends, staff and involved professionals.

PBS is about working in partnership with people, treating them with dignity and respect and understanding what behaviours of concern tell us so that the person’s needs can be met in pro-active ways to reduce the need for restrictions and enhance their quality of life with active skills teaching and meaningful activities.

PBS is an evidence-based framework for supporting individuals, the primary goal is to enhance or increase the person’s quality of life; reductions in challenging behaviour are a natural side effect of this – Especially important for people with behaviours of concern. The people we support being involved in the planning of their support, Reducing, or removing the reasons for behaviours of concern. It focusses on being Pro-active rather than Reactive.

The nature of the role requires the postholder to demonstrate active listening and the ability to employ positive, calm, and clear communication. You should be able to support in stressful situations, you will need to remain calm and in control whilst supporting the service user in the least restrictive and most respectful way.

The PBS Support Worker will be responsible for ensuring that current guidance is adhered to, including risk assessments, support plans, PBS plans and other forms of behaviour assessment/observation and intervention management as indicated by the Behaviour Advisor. The post holder will also be required to ensure that all requested/required documentation is completed and returned and to work with the Behaviour Advisor and other professionals to ensure a holistic approach. To coach and support staff to successfully embed the principles of positive behaviour support. To work independently under the supervision of the Behaviour Advisor and within the overall framework of policies and procedures.

What skills do I need?

We are looking for candidates with experience of working with adults with a learning disability and/or autism who are able to manage behaviours of concern. Good communication and interpersonal skills are important for this post; as you will be required to work with a range of professionals as well as families and carers.

Knowledge of positive behaviour support interventions is important as well as an understanding of social care in particular in relation to safeguarding practice.

We are looking for people who are friendly, patient, compassionate and honest. Consistency and trust are very important in the work that we do, so reliability is key. The role is focused on building relationships, creating opportunities, and encouraging people to achieve their goals. We are ideally looking for people with experience of supporting people with complex needs, positive behaviour support and experience of behaviour of concern.

You will need experience of working in a fast-paced environment and be able to manage your time and tasks effectively to meet the needs of the service on that day. You should have good computer skills and be able to support others in written tasks as needed. You will need to be able to use a computer and have experience of an online platform to document daily notes etc. You will need a good telephone manner and be able to effectively converse with outside professionals in an effective way.

Key competencies and skills

· Good interpersonal skills, able to communicate effectively with a wide range of people including difficult situations.

· To be able to work on own as well as part of a team.

· To be able to establish and maintain professional working relationships.

· Able to work under pressure and apply consistent approaches.

· To be able to work flexibly and creatively with people we support and their families.

· To be discreet and able to maintain confidentiality.

· To have good basic levels of reading and writing in English.

· To be able to maintain accurate records.

· To be able to deliver coaching and mentoring to staff.

· Basic IT skills.

Investing in you

All new starters will undergo a comprehensive induction, as well as having access to ongoing training

and development opportunities. A career at Aldanat isn’t just about creating opportunities for

ASC Support Advisor

Permanent, Full Time

Up to £26,253 per annum

Location: Chelmsford

Working Style: Anywhere worker

Please note although the service is primarily based in Chelmsford, the successful candidate will also be supporting either the South (offices in Basildon) or West (offices in Harlow) of Essex.

This role is focused on providing effective and efficient support to the Quadrant in maintaining data using the case management system.

As an effective administrator, this role will develop positive relationships with all staff members whilst utilising the opportunity to deliver an efficient service, undertaking analysis to highlight progress or obstacles to achieving specific outcomes. This will be achieved both Face to Face and virtually.

Accountabilities

• Be the subject matter expert working with the ASC Mosaic Training team.
• Work collaboratively with the quadrant to ensure able to maintain accurate information to ensure adequate controls and compliance in place.
• Provide support for staff for all issues regarding Mosaic including ad hoc training if required.
• First point of contact for new staff for Mosaic issues.
• Support the collection of data for statutory returns and all management information.
• Support the quadrant by undertaking administrative duties to ensure efficiency of the service in meeting regular outputs.
• Supports the quadrant in maintaining files and records accurately and efficiently, proposing and implementing improvements when required.
• Responsible for managing all quadrant enquiries and managing outcomes, ensuring escalation managed in timely manner when appropriate.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills, Knowledge, and Experience

• Educated to GCSE level including Maths and English at a minimum Grade of C or equivalent by experience.
• Evidence of continuing professional development and expert knowledge in relevant professional area.
• Excellent communication skills and building positive relationships with service users.
• Experience of working effectively with a range of MS applications and tools.
• Knowledge and experience of setting up appropriate systems in which to collect and process data.
• Proficient in attention to detail in checking data and evidencing a high degree of accuracy.
• Knowledge and experience of using systems effectively for the collection and analysis of data.
• Awareness of how to utilise IT to establish effective ways to monitor progress and evaluate information.
• Ability to prioritise own workload and meet deadlines.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

To read more about us please visit: Adult Social Care

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email ami.fosker@essex.gov.uk

Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.

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Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Clinical Deputy Manager

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. The team at Colne View Care Home have a great opportunity for a passionate and hands on nurse to join the home as clinical deputy manager.

What you’ll do

Supporting and deputizing for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills
You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures
Care plan development and assessments
Walk rounds
Look after all our residents alongside the team and offer personalised centred care.

Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.

You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.

Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 120 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people

What we offer

Competitive salary, access to a company paid web based system for your PIN re validation, bank holiday enhancements, paid DBS check, cycle to work scheme, thousands of online and in-store discounts and free uniform
Further training and qualifications
Development and progression
Support, guidance and a caring working environment