Total 10 Customer Service job vacancies in Canterbury, , CT1 2RX

Please note, that we are currently unable to offer sponsorship for Band 2 Healthcare Assistant/Support Worker roles as they do not meet the UK Visas and Immigration criteria.

We are looking for enthusiastic, motivated and flexible Healthcare Assistant to join our established team of nursing staff based at St martins Hospital.

The role involves providing care and support to in-patients currently experiencing acute mental health difficulties requiring an inpatient admission

Commitment to meeting the needs of people with mental health problems and valuing their rights is a pre-requisite.

You will be required to adopt a flexible working pattern and be committed to self development and training. There will be the prospect of undertaking an NVQ and Health Care Worker Certificate.

Consistently delivering a patient focused service, which promotes optimum independence.

Providing and receiving routine information orally, in writing or electronically to inform work colleagues, patients, clients, carers, the public or other external contacts.

Offering appropriate support and advice to patients and their carers.

Enabling patients to maintain and improve their independence by promoting involvement in therapeutic activity.

Giving physical health care and physical health checks as required or instructed documenting the physical health checks on the early warning scoring system (NEWS2), chart and reporting changes to the nurse/healthcare professional in charge.

Undertaking day to day tasks as allocated by Nurse/healthcare professional in Charge

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Please refer to the attached job description for full details and main responsibilities of the role.


This advert closes on Tuesday 19 Nov 2024

Proud member of the Disability Confident employer scheme

If you are energetic, motivated to try innovative ways of working within in a multi-disciplinary team and have clinical skills that encompass urgent mental health and home treatment interventions then please consider applying.

The North East Kent Home Treatment Team is looking for a Registered Mental Health Nurse to join their team.

The community mental health nurse will carry a defined caseload of patients who have memory impairment and/or functional mental ill health.

The community mental health nurse is a key member of the multidisciplinary team and will have a continuing responsibility to assess, plan, deliver and evaluate care, communicate findings, influence change and promote health and best practice, patient safety and experience.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

To help manage a defined caseload of people who have functional and organic mental illness under supervision.

Carry out comprehensive holistic assessments which take account of relevant mental, physical, social, cultural, psychological, spiritual and environmental factors, in partnership with the patient and others through interaction, observation and measurement.

Work collaboratively with other disciplines, patients and their carers to agree a holistic person centred care plan that addresses the needs identified through assessment.

To deliver and evaluate safe, competent, person-centred care in partnership with the service user and their carers to support recovery.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Please refer to the attached job description for full details and main responsibilities of the role.


This advert closes on Monday 18 Nov 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Kent and Medway NHS and Social Care Partnership Trust.


To work as a member of the Crisis Resolution Home Treatment Team, working within the home treatment function delivering support to patients and their families using evidence based, profession specific and general mental health knowledge providing client centred, recovery orientated
principles and practice for individuals, families and carers referred to the Service. You will also work within the Rapid response function undertaking assessments 24/7 received from Urgent Mental Health Helpline as well as undertaking gatekeeping assessments. To work in accordance with Trust
and Crisis Resolution Home Treatment Team Policies and Procedures and the Care Programme Approach. To provide an alternative to inpatient admission treating patients in their home environment who are presenting in a crisis with significant distress.

• To work collaboratively with MDT members to contribute to a flexible and effective interdisciplinary team approach to clinical care.
• Communicate face to face with clients on a daily basis, some of which display challenging behaviour.
• To effectively establish a therapeutic relationship with service users and their relatives/carers.
• To assess capacity and obtain informed consent from service users and work within a legal framework with those clients who lack capacity to consent to treatment.
• In conjunction with colleagues to undertake, record, review and work within individual risk assessment and management plans in line with service and Trust policy.
• To provide mental health assessment of clients with acute mental health needs, clearly assessing and managing risks.
• To lead joint reviews for patients with complex needs to plan transfer of care.
• To ensure service users are involved in the planning and prioritisation of their care plans wherever possible.
• To adapt practice to meet individual service users’ circumstances, including regard for cultural and linguistic differences.
• To work collaboratively with service users, staff, and relatives to identify goals and determine and deliver an appropriate intervention plan which aims to maximise engagement and performance whilst balancing risk, and promoting choice and independence.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,700 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every day
We deliver brilliant care through brilliant people

Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Please refer to the attached job description for full details and main responsibilities of the role.


This advert closes on Monday 18 Nov 2024

Proud member of the Disability Confident employer scheme

Clinical 1. Coordinate the care for a defined group of patients assessed by a registered practitioner as having care needs suitable for supported self-management 2. Coordinate any necessary assessments, investigations and appointments to: a) Coordinate the monitoring process and facilitate feedback of results for non-complex cases b) Coordinate the timely escalation of processes / the pathway for those with complex results from remote surveillance and monitoring investigations 3. Be able to refer and sign post to the clinical team as appropriate for complex decisions 4. Provide basic telephone advice where appropriate and sign post to other sources of support 5. Support and advise people in accessing appropriate information, by sign-posting to a variety of resources. Promote and educate towards a self-management approach, where appropriate. 6. Deliver patient-centred, self-management support and education as necessary, to non-complex patients 7. Document and monitor all aspects of input, care coordination and service delivery, supporting data collection for audit 8. Contribute to Holistic Needs Assessments and development of an individual Care Plan in line with practitioner guidance, protocols and procedures 9. Implement, monitor and review the Care Plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate 10. Organise and prioritise the designated workload in relation to identified needs 11. Evaluate outcomes of care delivery with the registered practitioner 12. Coordinate and support, with a team approach, the Skin PTL patients 13. Coordinate handover with other teams, to facilitate safe and effective transition of care between services in order to provide seamless support for people 14. Support the role of the registered practitioner/clinical team to ensure high quality patient centred care delivered 15. Communicate and work collaboratively with all healthcare professionals both in the Hospital and Primary Care setting, including support agencies 16. Communicate directly with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity 17. Support the planning, delivery and evaluation of a variety of self-management initiatives in collaboration with the relevant clinical teams and wider stakeholders. This may include participation in assessments, clinical workshops or health and well-being education-based events 18. Carry out general administration duties as required by the role 19. Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care 20. Support and contribute to audit processes, governance, research and service development as deemed appropriate Administrative 1. Provide administrative support to the Skin Cancer Service 2. Ensure Holistic Needs Assessments are entered onto the relevant IT system and patient Care Plans are created and given to the patient 3. Support the implementation of Stratified Pathways for invasive skin cancer patients and once implemented, maintain data input for navigating patients on this pathway 4. Provide support to the skin Clinical nursing for gathering of audit data and patient experience feedback 5. Collaborate and work closely with local providers of care and resources, including information resources; signposting and referring patients, as and when necessary, to relevant support services 6. Evaluate the range of channels used to provide information/ resources and review with all stakeholders, the need for further developments 7. Be responsible for ordering any relevant supplies and equipment 8. Input/record accurate data to enable reports to be produced on the outcomes of self-management interventions and resources Professional 1. Communicate effectively with relevant MDTs and clinical teams to ensure that all appropriate cancer patients are identified for co-ordinated support, as assessed by health professionals 2. To work within agreed policies of East Kent Hospitals University NHS Foundation Trust 3. Work wtih the Trust wide Skin Cancer team in gaining patient experience feedback, communicating effectively with patients /care givers to aim to develop the service. 4. To be accountable for his/her practice and takes every reasonable opportunity to sustain and improve his/her knowledge and professional competence to include mandatory training as specified by East Kent Hospitals University NHS Foundation Trust 5. To be responsible for maintaining a personal portfolio to demonstrate professional development and training 6. To actively participate in any regional specialist meetings/groups to facilitate collaborative developments relevant to the role Education and Development 1. Contribute to clinical/IT teams reviews of implementation issues of the remote surveillance systems and support and contribute to solution identification and resolution 2. To be confident with use of IT software to support patients in using this to access Holistic Needs Assessments and stratified pathways 3. Demonstrate an awareness of limits of practice and seek appropriate support and guidance 4. Identify personal education needs and skills development with registered practitioner 5. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

An opportunity has arisen to become part of a dynamic trustwide specialist team. This will involve the care of Skin patients on the cancer pathway, in addition to supporting them living with and beyond a cancer diagnosis. The post holder will be an integral part of the nurse specialist team and compliance team, aiming to enhance patient experience through service delivery and development.





Under the guidance and supervision of a registered practitioner, the post holder will support the care of Skin patients and their family, during their cancer journey through diagnosis, treatment and follow-up, into living with and beyond cancer.

This role involves provision of emotional and informational support, demonstrating respect of patients’ diverse cultural backgrounds, whilst ensuring their privacy and dignity is maintained. This will involve telephone support of patients and their relatives/carers.

The role will involve supporting the Skin clinical nurse specialist team and the cancer compliance team.

The postholder will be required to provide administrative support and record-keeping, navigating and coordinating pathways, clinic maintenance and audit of nurse-led clinics, and ensuring clinic letters, prescriptions and appointments are relayed to patients in a timely and efficient manner.

The role will require liaison and effective communication with all members of the multi-disciplinary team, patients and carers to provide co-ordinated high-quality patient-centred care.

The post holder will play a key role in supporting the specialist nursing team to include providing evidence-based information and sign-posting to appropriate resources and completing of Holistic Needs Assessments.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.



Clinical

1. Coordinate the care for a defined group of patients assessed by a registered practitioner as having care needs suitable for supported self-management

2. Coordinate any necessary assessments, investigations and appointments to:

a) Coordinate the monitoring process and facilitate feedback of results for non-complex cases

b) Coordinate the timely escalation of processes / the pathway for those with complex results from remote surveillance and monitoring investigations



3. Be able to refer and sign post to the clinical team as appropriate for complex decisions

4. Provide basic telephone advice where appropriate and sign post to other sources of support

5. Support and advise people in accessing appropriate information, by sign-posting to a variety of resources. Promote and educate towards a self-management approach, where appropriate.

6. Deliver patient-centred, self-management support and education as necessary, to non-complex patients

7. Document and monitor all aspects of input, care coordination and service delivery, supporting data collection for audit

8. Contribute to Holistic Needs Assessments and development of an individual Care Plan in line with practitioner guidance, protocols and procedures

9. Implement, monitor and review the Care Plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate

10. Organise and prioritise the designated workload in relation to identified needs

11. Evaluate outcomes of care delivery with the registered practitioner

12. Coordinate and support, with a team approach, the Skin PTL patients

13. Coordinate handover with other teams, to facilitate safe and effective transition of care between services in order to provide seamless support for people

14. Support the role of the registered practitioner/clinical team to ensure high quality patient centred care delivered

15. Communicate and work collaboratively with all healthcare professionals both in the Hospital and Primary Care setting, including support agencies

16. Communicate directly with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity

17. Support the planning, delivery and evaluation of a variety of self-management initiatives in collaboration with the relevant clinical teams and wider stakeholders. This may include participation in assessments, clinical workshops or health and well-being education-based events

18. Carry out general administration duties as required by the role

19. Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care

20. Support and contribute to audit processes, governance, research and service development as deemed appropriate

Administrative

1. Provide administrative support to the Skin Cancer Service

2. Ensure Holistic Needs Assessments are entered onto the relevant IT system and patient Care Plans are created and given to the patient

3. Support the implementation of Stratified Pathways for invasive skin cancer patients and once implemented, maintain data input for navigating patients on this pathway

4. Provide support to the skin Clinical nursing for gathering of audit data and patient experience feedback

5. Collaborate and work closely with local providers of care and resources, including information resources; signposting and referring patients, as and when necessary, to relevant support services

6. Evaluate the range of channels used to provide information/ resources and review with all stakeholders, the need for further developments

7. Be responsible for ordering any relevant supplies and equipment

8. Input/record accurate data to enable reports to be produced on the outcomes of self-management interventions and resources

Professional

1. Communicate effectively with relevant MDT’s and clinical teams to ensure that all appropriate cancer patients are identified for co-ordinated support, as assessed by health professionals

2. To work within agreed policies of East Kent Hospitals University NHS Foundation Trust

3. Work wtih the Trust wide Skin Cancer team in gaining patient experience feedback, communicating effectively with patients /care givers to aim to develop the service.

4. To be accountable for his/her practice and takes every reasonable opportunity to sustain and improve his/her knowledge and professional competence to include mandatory training as specified by East Kent Hospitals University NHS Foundation Trust

5. To be responsible for maintaining a personal portfolio to demonstrate professional development and training

6. To actively participate in any regional specialist meetings/groups to facilitate collaborative developments relevant to the role

Education and Development

1. Contribute to clinical/IT teams reviews of implementation issues of the remote surveillance systems and support and contribute to solution identification and resolution

2. To be confident with use of IT software to support patients in using this to access Holistic Needs Assessments and stratified pathways

3. Demonstrate an awareness of limits of practice and seek appropriate support and guidance

4. Identify personal education needs and skills development with registered practitioner

5. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression




This advert closes on Friday 15 Nov 2024

*Female only applications*

Full-time , part-time and guaranteed hours available.

Shift patterns are as follows; early 07:30am - 13:30pm, mid shift 15:00pm to 21:00pm, night shift 20:00pm - 08:00am, and a long day is 07:30-19:30pm.

A night enhancement of £1.50 per hour will apply from 8pm to 7am Monday – Sunday (this does not apply to sleep-ins). A weekend day enhancement of £2.00 per hour will be paid from 7am to 8pm, Saturday and Sunday.

Join our vibrant team at St. Bridget's: Make a difference in the lives of vulnerable people!

Are you based in the UK ?

Are you caring, motivated, and friendly?

If so, we would love to hear from you! Apply now, helping us to continue our great work making a positive impact every day on the lives of people with a disability.

In the seaside village of Rustington in West Sussex, St Bridget’s is home for 38 physically disabled adults.

Are you an experienced care worker or would love to start a career in care?

If so, we would love to hear from you! Apply now, helping us to continue our great work making a positive impact every day on the lives of people with a disability.

Care Assistant, Support Worker or similar experience is desirable but not essential. We offer an excellent training and induction programme for everyone!

As a Support Worker with Leonard Cheshire you will become part of a fantastic team. Every day is different, but here are just some of the duties you will do:

• Assistance with daily life tasks including personal care, medication and mealtimes.
• Escort and assist in and around the service, at external events and appointments.
• Supporting our Person Centred approach, encouraging maximum independence for our customers and helping to achieve individual aspirations.
• Maintain up to date and accurate records.

Please see the job description (link below) for more details.

To be successful in this role you will:

• Have good interpersonal skills and ability to communicate effectively.
• Work flexibly and creatively with customers and their families.
• Ideally have personal care experience (not essential).
• Be able to work under pressure and as a team.
• Flexibility to work within rostered hours / prepared to participate in an on-call rota where required.

We offer a wide range of employee rewards to include:

• Wagestream, option to withdraw up to 40% of your pay before pay day (click here for more details).
• Free Blue Light Card.
• Contributory company pension scheme with competitive life cover benefit.
• Access to a Cash Health Plan at very favourable rates.
• Great development opportunities through our apprenticeship schemes and chance to gain recognised qualifications.
• Unlimited payments through our Refer a Friend bonus scheme.
• Free DBS check.
• Employee Assistance Programme and so much more!

If this sounds of interest to you, please email Ashleigh Cook on ashleigh.cook@leonardcheshire.org or 07780 092 522 for further details.

Don't miss out on the opportunity to make a positive impact and join our dedicated team at St. Bridget's!

** Because of the personal services provided an occupational requirement applies to this post, under the Equality Act 2010.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme

The role will consist of general reception duties such as answering the telephone, booking appointments and dealing with queries. Administrative tasks such as generating repeat prescription requests, emails and tasks arising throughout the day are also part of the role. A full job description is available on request

Waking Night Support Worker

SALARY/HOURLY RATE: £19,656 pa / £12.00 p.h. (Pro Rata for part time)

Hours: 31.5

LOCATION: CANTERBURY KENT

About the Role: Waking Night Support Worker

Waking Night Support workers help the people we support to feel safe and secure throughout the night. Delivering exceptional care and individualized support ensures that our residents live as independently and safely as possible. In addition, the responsibilities of the role are to assist in maintaining the cleanliness of the service and carry out necessary utility checks. This is a personally rewarding role where you can build on your skills and experience. Having a background in supporting people with Autism in a previous role within a social care environment is desirable, although is not essential.

What is essential is that you understand that autism can be complex and challenging and that each person we support is unique.

Meet the Team:

Homersham is a Supported Living service, a short walk away from the vibrant hustle and bustle of Canterbury. It has 7 tenants, 6 men, and 1 lady aged between 21-28. There are 4 self-contained flats and 3 ensuite bedrooms with a shared communal area.

Our tenants participate in a wide range of activities in the community, such as bowling, trying new restaurants, staycations and even holidays abroad. When at the service our tenants enjoy movie and karaoke nights, celebrating special events from around the world. Anything from the festival of lights to pancake day, you name it, we celebrate it! They also have a lovely outdoor space where they enjoy socialising and a good barbeque in the summer months.

The specialist staff team in situ are looking forward to welcoming a new colleague and has suggested we let you know they love to socialise and enjoy a good coffee. They are all friendly and eager to welcome you to the team!

If you are a positive, forward-thinking, and compassionate Support Worker, (don't worry if you're not yet a coffee connoisseur, because you soon will be), then we would love to hear from you.



TASKS / RESPONSIBILITIES OF A WAKING NIGHT SUPPORT WORKER (MAY INCLUDE BUT NOT LIMITED TO):

o Routine safety checks on individuals and their environment
o Ensure the service is safe and secure
o Household management tasks cooking, cleaning etc.
o Administering medication
o Assisting individuals with personal care and hygiene
o Ensuring written records are correctly maintained
o Will include lone working
o Working with individuals who can display stressed behaviours - hurting self or others, running away, throwing things, swearing, shouting.
o Working with and supporting individuals with additional needs, such as epilepsy, pica, learning disabilities.
o Understanding each individuals abilities and support needs
o Promoting independence and choice
o Promoting equality, diversity & inclusion
o Uphold the privacy, confidentially and dignity of all individuals
o To form good working relationships with other members of staff across different services.
o A commitment to continuous personal development and learning.


Benefits We Offer you as a Waking Night Support Worker:

We offer many benefits, which include some salary sacrifice arrangements, although some benefits are dependent on a minimum earnings threshold:

o Paid DBS Check
o 28 days holiday, plus option to buy 5 extra days pa (Pro Rata for Part Time Positions)
o Company Sick Pay after 12 months service
o Death in Service Benefits
o Some meals provided, depending on shifts
o Long Service and Contribution Recognition Awards
o Pension (after 3 months)
o Employee Assistance Programme, with counselling services
o Significant Retail and Leisure Discount Scheme that could save staff an average of £1,000 pa
o Discounted Gym Membership
o Financial Well-being Scheme (loans and savings)
o Additional Sleep In Shifts may be available
o Opportunities to pick up additional voluntary casual shifts at enhanced rates
o Superb paid training
o Regulated Care Qualification Sponsorship
o Refer a Friend scheme via Care Friends where points mean pounds!


About the Trust:

Supporting over 80 people in Medway and across Kent, The Kent Autistic Trust provides a wide range of services designed to meet diverse needs of the people we support with autism, learning disabilities and related difficulties. We provide residential homes, supported living accommodation, day resource services, respite, and outreach services. Ensuring the voice of those we support is actively listened to, working for us often means that no two days are the same, but the care and support we give is of consistently high quality, with CQC rating all our services good, and many outstanding.

Our Values and Commitment:

KAT is committed to providing high quality supports designed around individual abilities, needs and choices. KAT is committed to promoting independence and inclusion within communities. KAT believes everyone is able to make their own individual contribution. KAT seeks to work in partnership with all relevant parties but in particular with the individual themselves.

We seek Support Workers who really value every person, whether it's the people we support, their families, carers, or other staff by respecting their priorities, needs, abilities and limits.

We hope you are one of them!

We do not accept applications made via agencies for Support Workers.

Please find attached a copy of our Privacy Notice. Or a copy can be found on our website.

We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.

An opportunity to join our family where work is a pleasure.

Location: ABode Canterbury is a stylish, four AA star 72-bedroom boutique hotel on Canterbury High Street, which houses our own restaurant brand, Brasserie ABode.

For the commuters, Canterbury East and West train stations are just a few minutes’ walk away.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Service charge can be in the region of £115 a month (around £1375 per year) over and above base pay for a full time employee.

Send us a Whatsapp message with FAMILYFIRST to +44 7782 822774 to find out more, chat to us and apply!

Hours: Full time – Generally 5 x 8.5 hour shifts We are flexible and want work to fit your plans too, so let us know what works for you

Role: As part or our team, we welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We’re seeking friendly, warm and cheerful individuals who are happy to work together as a team and, importantly, want to have fun. We welcome candidates who are new to the industry as well as experienced ones - what matters most to us is that you have a positive and engaging personality, you are self-motivated and enjoy the buzz and excitement of a busy hotel atmosphere.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here www.brownswordhotels.co.uk

One click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.

Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below.