Total 393 Customer Service job vacancies in Cambridge, , CB2 1UF

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

The post holder will ensure that patients, services users, families and carers have a positive safe and high quality experience when accessing and receiving care, treatment, advice and support from Procare employees and will ensure learning is shared and embedded in situations where things did not go as well as they should have.Patients are the most important people in the health service and are at the centre of primary and community health care services. As patients and carers are the experts in how they feel and what it is like to live with or care for someone with an illness or condition, all Procare employees are guided by real experience of our services to guide quality and service improvements.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please ensure you evidence in the Essential Criteria how you uphold the Trust Values Compassion Excellence Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

We are seeking a Service Manager to lead and develop both the S3 Ward based at Addenbrokes and the Norfolk Community Eating Disorder Service (NCEDS) in Norwich.

This is an opportunity to make a significant impact in the provision of specialist mental health services, delivering exceptional care to patients across our inpatient and community-based settings.

The successful candidate will be responsible for overseeing or participating in the operational management, governance, and in part the strategic direction of these services. We are looking for a leader who can adapt to the evolving needs of our trust and the communities we serve.

As a compassionate leader, you will bring knowledge and experience in mental health management and a dedication to involving patients and staff in service development and quality improvement initiatives.

This is an opportunity for a manager looking to make a lasting difference in a role that combines operational leadership, partnership development, and a commitment to patient-centered care.

If you are passionate about good care, driven to lead change, and committed to collaborative service improvement, we encourage you to apply. Join us in shaping the future of mental health care in Cambridgeshire and Norfolk.

However, please note that the portfolio of services within this role may be subject to change, and that there is a requirement for the successful candidate to travel regionally to accommodate the needs of the service.

To lead and manage service delivery of a a regional SEDU and Norfolk Community Eating Disorder Service; delivering safe and effective high-quality services, within the available resources, to achieve Trust and regional targets.

The post holder will provide leadership and expertise to deliver services within an agreed service model, working with Service Managers, service users and other stakeholders, maintaining effective working relationships within the teams and Directorate. The post holder will work to establish and sustain effective multi-disciplinary working within and across teams and develop effective local partnerships with key stakeholders.

Engagement with commissioners and stakeholders will be a core part of the role, as the Service Manager will work closely with external partners to shape, enhance, and ensure the sustainability of these essential services. This role requires a strong commitment to compassionate leadership and an understanding of co-production principles, ensuring that stakeholders, service users and carers are involved in the design and delivery of care.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Please refer to the attached job description and person specification for full details of responsibilities.
• To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.
• To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.
• To promote an ongoing process of service improvement within the teams.
• Participate in the development and redesign of services with support from the Directorate Senior Leadership Team.
• To provide leadership within the team, supporting and developing the team to provide effective services.
• To maintain an appropriate working environment.
• To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.


This advert closes on Thursday 12 Dec 2024

This person must be capable of performing accurately any function requested of them to assist the practice to run efficiently within the scope of their job Purpose of job/responsibility for: To be part of a multitasking reception/administration team dealing with patients either by phone, email or at the reception desk. Scan all appropriate mail into our clinical system, Systmone. Checking and action of Surgery practice notes Word processing tasks including minutes, reports, posters, protocols etc. Recording incoming monies into the appropriate register. Assisting with call and recall of chronic diseases and cancer screening Photocopying and sending of medical notes as requested. To maintain the smooth running of work flow within the surgery. To organise the smooth management of private work and maintain payment register. Typing letters and organising patient hospital appointments. Dealing with patient queries and problems. To ensure that all correspondence and reports are dealt with promptly, accurately and efficiently Franking mail, ordering stationery and posting of mail. Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies. The above list is not exhaustive

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Are you ready to join a world-leading manufacturer of industrial cleaning machinery and take your career to the next level? As a Field Service Technician, you'll work with innovative equipment and enjoy an exciting role that offers autonomy, variety, and opportunities to grow. You will be required to cover the Cambridge area and surrounding, paid door-to-door.

Benefits of the Field Service Technician.

• Salary up to £32k + Overtime
• Certified training as well as manufacturer training courses provided
• Working for a market leading manufacturer
• Career progression routes available
• Door to door pay
• Company van, laptop, tools, and PPE provided.
• 20 days holiday + bank holidays!
• Cover a local patch (Cambridgeshire).

Responsibilities of the Field Service Technician include:

• Installing, maintaining, and repairing cutting-edge industrial cleaning equipment.
• Managing stock and equipment, ensuring your vehicle is always fully prepared.
• Delivering exceptional customer service, building strong relationships at every site.
• Working independently or alongside a team to tackle complex challenges.
• Keeping accurate records of work performed and ensuring full compliance with procedures.

This is a market leading, global company within the industrial / commercial valet equipment sector that are going from strength to strength. You will play a vital role as a Field Service Technician in the success of their service department. This is your chance to join a global industry leader and make a real difference as a Field Service Technician. With exceptional training, modern tools, and the chance to work with a supportive team, this role is perfect for someone who enjoys hands-on technical challenges and values career development. Mechanical / Electrical experience is essential for this role.

The ideal Field Service Technician may have worked in one of these positions Engineer, Mechanic, Fitter, Technician, Mechanical Engineer, Mechanical / Electrical Engineer, Field Service Technician, or a related technical field. You may have experience servicing, repairing and maintaining equipment such as white goods, packaging machinery, forklifts, sweepers, industrial cleaning machinery, or similar.

If this Field Service Technician role is exactly what you are looking for then click the APPLY button today! Alternatively, contact Dario on dario.matteucci@pathrecruitment.com

Please refer to the attached job description and person specification for full details of responsibilities. To support service users with transitioning from secondary care into primary care. To be a valued core member of primary care teams within an LCG, using specialist mental health knowledge. To develop links and foster a culture of partnership between Primary Care Teams and CPFT Adult Mental Health Services. To promote the use of treatment protocols and care pathways leading to increased integration of service users within Primary Care setting. To enable practitioners in Primary Care to develop their skills and confidence in assessment and treatment of particular mental health problems. Facilitate joint work between Primary Care and Secondary Care interface and Primary Care/Voluntary Sector to increase range of services/interventions available. To develop a close relationship with Primary Care practices, attending practice meetings and having regular informal contact. Interventions will be delivered under Primary care governance and policies whilst also maintaining adherence to CPFT Trust policy.

Administrator - Cambridge NHS
Service Care Solutions are currently seeking an Administrator to work within Cambridge NHS on a full-time basis. This is a temporary contract for 6 months+ with the possibility of extension.

• Pay: £13.50 PAYE inc.
• Working Hours: Monday to Friday

Key Responsibilities:

• Reception Duties:
  • Managing the airlock for service users, visitors, and staff.
• Administrative Support:
  • Organising clinics, meetings, and appointments.
  • Maintaining and updating patient records, including filing and scanning.
  • Word processing various types of correspondence, reports, and summaries as required.
• Minute Taking:
  • Preparing agendas and recording minutes for meetings.
• Diary Management:
  • Efficiently managing staff diaries and schedules.
• Data Input:
  • Inputting and updating service user and team activity information in computerised systems.
  • Creating service user notes when necessary.
• Liaison:
  • Proactively contacting internal and external teams for service user information.
• General Requests:
  • Addressing staff and service user inquiries.

How to Apply:

If you're interested in this opportunity, please email your CV to andrew.wiles@servicecare.org.uk.

Head of Financial Accounting

Location: Cambridgeshire and Peterborough NHS Foundation Trust

Contract: Temporary (6 month initial)

Rate: £35 Per Hour Umbrella (PAYE Inc. £31.33, PAYE Exc. £27.96)

Start date: ASAP

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is recruiting for a highly skilled Head of Financial Accountant on behalf of an NHS Trust. This pivotal role involves overseeing financial operations, ensuring compliance with statutory requirements, and supporting strategic financial planning. Key responsibilities include resolving payroll issues, collaborating with auditors on charity reviews, managing outsourced financial services, and providing technical guidance on VAT, capital expenditure, and lease accounting. The successful candidate will possess a CCAB qualification, extensive post-qualification experience within a complex organisation (preferably NHS), and the ability to communicate complex financial data to diverse audiences. This is an excellent opportunity for a motivated individual to make a significant impact on the Trust's financial operations and planning.

Main responsibilities

• Address payroll discrepancies, including the collection of salary overpayment debts.
• Collaborate with Trust auditors to complete the ongoing charity review.
• Manage outsourced financial services (NHS SBS) and ensure compliance with statutory returns, including month/year-end accounts, VAT returns, and charity accounting.
• Support Trust-wide financial planning, including balance sheet, cash flow, and financial reconciliations, while ensuring the integrity of financial reporting systems.
• Provide budget holder training and advise on technical finance matters such as VAT, capital expenditure, and lease accounting.

Candidate Requirements

• CCAB qualification, honours degree or equivalent, with evidence of compliance with institute CPD requirements.
• Significant senior post-qualification experience, including preparing statutory annual accounts, managing cash and capital plans, and producing regulatory returns, ideally within the NHS or a similarly complex organisation.
• Extensive knowledge of multiple financial services functions, coupled with experience in staff management and finance staff development.
• Ability to communicate complex financial data to non-finance professionals, manage contentious discussions effectively, and demonstrate strong leadership qualities.
• Confident use of financial systems, databases, and Microsoft Office, with the ability to deliver accurate and concise outputs.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Fixed term contract/ secondment opportunity for 6 years

We are looking for an experienced manager to help us deliver the study support service in the Regional Research Delivery Network (RRDN) in the East of England. This is a key leadership position delivering critical services across a defined portfolio of specialities and settings. These encompass pre-approval services such as Planning and Placement Service/national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services.

As a newly formed organisation you would be joining a highly effective team which is building on its successes as the Clinical Research Network. The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR’s overall mission to improve the health and wealth of the nation through research.

The post holder’s work base will be either Norwich or in and around the Cambridge Area subject to agreement on appointment.

We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. We are committed to being a Hospital for All, therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

The role will report into the Study Support Service Senior Manager. Central to the role is the cultivation of a robust knowledge base within the assigned portfolio area, achieved through the establishment of communities of practice with relevant study and delivery teams. The role will also work in collaboration with Regional Specialty and Setting leads.

The key responsibilities of this role will be the delivery of Study Support Services across a defined portfolio of specialities and settings in accordance with nationally defined standards and processes. This will include:
• Pre-Approval Services: planning and placement of research studies, national cost attribution services.
• Post-Approval Services: portfolio delivery oversight
• Leading and participating in national and regional programmes and projects to support research delivery.

You will act as a liaison between a broad range of stakeholders to ensure effective collaboration, communication and alignment of objectives. Working with research delivery sites, you will support their delivery needs, review and evaluate plans to assure appropriate use of RDN funding.

As a main point of contact for Study Sponsors and Research Delivery Organisations, you will provide a consistent and coordinated experience in Study Support Service delivery and proactively support in identifying opportunities for capacity and capability development.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.


This advert closes on Sunday 8 Dec 2024

Are you enthusiastic about making a difference in education? Morgan Hunt is collaborating with esteemed colleges in Cambridge to find a dedicated Learning Support practitioner. Our team is eager to connect with you to ensure all your needs are met. If the below interests you, please don't hesitate to apply!

Learning Support practitioner responsibilities:

• Adapt teaching style with regards to students' individual needs.
• Prepare learning materials for lesson plans.
• Support students on a 1:1 basis or in small groups.
• Work alongside the classroom teacher to ensure a smooth-running learning environment.
• Work with relevant professionals such as speech and language therapists
• Liaise with parents, carers, and guardians to ensure the best care of pupils.
• Build strong and professional relationships with both students and colleagues.

Learning Support practitioner qualifications/experience

• Experience in supporting students with additional needs including ADHD, Autism, and challenging behaviour (preferred but not essential)
• Familiarity in supporting young people on the autism spectrum (preferred but not essential)
• Knowledge of special education practices and strategies (preferred but not essential)
• Have substantial experience either the Further Education and Training sector or the Secondary Education sector (preferred but not essential)
• Have previous experience working as a Teaching Assistant and satisfactory references (preferred but not essential)
• Hold GCSEs in both Maths and English, at grade A-C or equivalent
• A valid DBS registered with the online update service or be willing to apply for a new one
• Proven experience of maintaining quality rapport with students, staff and parents/carers.

• Proficiency in British Sign Language (BSL) at Level 2 or above is essential.
• Knowledge of strategies and techniques for supporting students with hearing impairments or communication difficulties, including visual aids, communication devices, and sensory resources.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, colleagues, parents/carers, and external professionals.
• Patience, empathy, and resilience when working with students with complex communication needs.

A Learning Support practitioner working for Morgan Hunt will receive.

• Ongoing support and training opportunities
• Opportunity to apply for permanent positions within the College if they become available
• Any other benefits offered by the College

If are you passionate being a Learning Support practitioner about delivering exceptional within the Further Education and Training sector? Do you thrive in dynamic educational environments, and are you ready for a new challenge? If you meet the criteria below and are based in or around Newcastle, we want to hear from you!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Opportunity: Receptionist - Immediate Start

Brook Street is delighted to partner with our esteemed client based in Cambridge, who is seeking an experienced Receptionist to join their dedicated team.

Location: Cambridge
Hours/Pay: Shift-based, including weekends | £11.44 per hour
Start Date: Immediate

About the Role:
This pivotal position supports smooth patient flow through the hospital, ensuring high-quality administrative and customer service. If you're passionate about organisation, efficiency, and delivering excellent patient care, this role is perfect for you!

Key Responsibilities:

• Coordinate patient activity and provide support for patients and visitors.
• Professionally meet and greet patients, ensuring information is accurately recorded in the Lorenzo system.
• Assist with patient flow, including booking hospital transport when necessary.
• Relay vital information to the Senior Patient Flow Facilitator to avoid discharge delays.

What We're Looking For:

• Proficiency in IT systems (e.g., Tomcat, Lorenzo, Word, Excel).
• Exceptional customer care and verbal communication skills.
• Strong written communication to convey sensitive information effectively.
• Join a team that makes a difference every day!

Contact Alison at Brook Street Peterborough for more information: 01733 968453
Or APPLY NOW to start your journey today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Are you an aspiring Second Chef with experience in a fast-paced kitchen environment with an emphasis on fresh and seasonal produce? Looking for a rewarding career with excellent training and opportunities for development? Then join Care UK, a multi award winning care provider as a Second Chef.

The Role


Leading the team in the smooth running of the kitchen operation
Develop nutritious and diet sensitive meals for residents and their requirements
Menu design and planning
Managing stock control and adhering to food cost guidelines
Ensure compliance with both Food Safety and Health and Safety in the kitchen
Training, supervising, and developing a team to help them make the most of their potential


Some of our benefits by joining the Care UK family


Alternate weekend and social working hours
Bank Holiday Pay Enhancements* (*where applicable)
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support
Wagestream- access your wages at any-time


Career Development
We have our own Catering Academy to provide excellent training and induction programs for all new Catering Staff and we will give you all that’s needed to have a successful career as a Chef with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.
We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Be all you can be with Hamberley
We have an exciting opportunity for an experienced Deputy Manager to join our home.
Working with the Home Manager and Quality Assurance team, the Deputy Manager will be responsible for ensuring effective and safe clinical practice, monitor standards via audits and observations, review policies, implement action plans and provide reports as required
At Hamberley we believe our residents deserve something ‘Extra Special, Every Day’, and we focus on the tiny details that make our homes for older people a luxurious and comfortable, home-like environment.
We offer our Clinical Leads:

- Competitive Salary
- Company pension
- Quality bonus scheme linked to CQC Rating
- Generous annual leave entitlement
- We’ll cover the costs for revalidation and your enhanced disclosure form
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

What you’ll be doing:

- Upholding the values of Hamberley Care Homes and leading the Clinical and Care teams.
- Providing leadership, support and supervision for clinical and care staff as advised by the Home Manager.
- On call duties according to the needs of the home and Home Manager.
- Within scope of practice and knowledge, researching, devising and delivering written and verbal training modules and workshops to improve delivery of care.
- Providing feedback to Home Manager on any areas of staff improvement.
- Supporting the Home Manager with clinically related aspects of the home including, assessments of potential residents, liaising with commissioners and stakeholders.
- Leading team and clinical review meetings.
- Working with the Home Manager and QA teams to ensure effective and safe clinical practice is maintained. Carrying out investigations and responding to any complaints or concerns.

Could you be part of our team?
We are recruiting for a Deputy Manager to join our dynamic team. The successful applicant will be/have:

- Managing or mentoring experience.
- Previous experience working as a Unit Manager or Deputy Manager in a Care Home environment is desirable.
- Possess committed and organised approach.
- A confident communicator with excellent verbal and written communication skills.

Join us at Cambridge's most stunning care home
Cambridge Grove is a luxurious care home in Cambridge, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
At the heart of our organisation there is a culture of commitment, so we can collectively deliver our vision and create great places to live and work.
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
*T&Cs Apply