Total 6 Customer Service job vacancies in CM1 2QX

In addition to the above duties you will also be expected to perform the below key activities in line with your job role; Complete mandatory training in line with Trust policy and procedures To participate in the staff appraisal process and to undertake for any staff you manage To keep yourself updated on all matters relating to Trust policy To provide management supervision where appropriate

A Vacancy at Essex Partnership University NHS Foundation Trust.


We are looking for a Band 7 Community Mental Health Nurse to work in our new service the Initiating Treatment Team which was set up in April 23.

We are a Brief intervention service providing short term treatment, care and support for people with mental health difficulties in the primary care sector. This role will give you the opportunity to network , build relationships with services & patients from across the Primary Care Network.

The successful candidate will work closely with our new Primary Care Network Mental Health Team to facilitate reviews of patient needs and initiate mental health treatment for a range of conditions. Promoting health wellbeing through health promotion and education & also Providing education, monitoring and initiation of mental health medication management in primary care.

This is an exciting new service for the successful candidate to lead and shape the way forward in the delivery of Community Primary Care Mental Health Services.

The post holder will be able to demonstrate the following:

Registered Mental Health (RMN)

Non-Medical Prescribing Qualification or willing to undertake the training

Evidence of Continued Professional Development (CPD)

Experience of working within a Mental Health setting

Ability to work under pressure and ability to contain and manage the stress of others and oneself

Robust clinical judgement

Ability to work autonomously and take an appropriate level of responsibility

Participate in Patient Safety investigations, complaints and any relevant investigations in line with Trust policies.

Mentorship and supervision of students

Develop innovative practice to deal creatively with service demands for referrals, allocations, monitoring of KPI’s and clinical caseload management

To hold a UK driving licence, essential to drive to Primary care network bases and trust sites.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

In addition to the above duties you will also be expected to perform the below key activities in line with your job role;

Complete mandatory training in line with Trust policy and procedures

To participate in the staff appraisal process and to undertake for any staff you manage

To keep yourself updated on all matters relating to Trust policy

To provide management supervision where appropriate


This advert closes on Wednesday 11 Dec 2024

COMMUNICATION AND WORKING RELATIONSHIPS: To acknowledge and work to the key principles for providing peer support (Mutuality, Reciprocity, Non-Directive, Strengths-based, Progressive, Inclusive, Recovery-Focused, and Safe) Be aware the emotional context, staying calm and being clear, consistent and reliable. Ensuring that the approach with colleagues, and service users is balanced and fair. To work with multi-disciplinary teams to support service users access additional services and teams within the inpatient setting to better meet their needs where possible. To accept and respect service users personal beliefs, uniqueness and identities. Working and communicating in a way that acknowledges the personal social, cultural and spiritual strengths and needs of the individual. To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate. To attend multidisciplinary team and other meetings as appropriate, and champion a recovery and holistic approach to care. To actively participate in regular supervision and be willing to reflect on interpersonal dynamics. To be trauma-informed, and be an ambassador for trauma informed care CARING RESPONSIBLITIES: To support service users to direct their own recovery process through encouraging them to work collaboratively with teams, and where possible, carers, to identify their own goals and needs and to co-produce care plans to support these. To assist service users to identify their strengths, personal interests and goals, and support them to access and participate in activities which meet these, whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity. To support service users to maintain and/or develop positive relationships with others and learn how to improve or eliminate unhealthy relationships. To provide support to service users in the community and maintain continuity of contact if they are an inpatient, as appropriate to the role. To facilitate the individual to move through and beyond community services. To model/mentor a recovery process and demonstrate coping skills, using own experience. To contribute to the assessment, planning, implementation and review of care with multidisciplinary teams. To accompany service users to appointments, therapeutic or social, and community-based activities, as appropriate. To work with their allocated service users as they. navigate inpatient services to assist recovery. To assist service users to integrate into the service and local area and support them to access information on health promotion, mental and physical wellbeing where possible. To assist the service user to understand their rights and choices within the services in which they participate. To offer transitional support and aid navigation for Peers and Carers to access EPUT, third sector providers and community resources as the need dictates where possible. To work with the family and carer ambassadors where possible to have a holistic approach to peer support for services users and their families / carers. To promote opportunities for peer support and Lived experience in other areas of inpatient services. To be an ambassador for lived experience across inpatient services. RISK MANAGEMENT: To manage and work effectively in line with Trust risk policies and procedures, whilst supporting an individual's recovery. To ensure any observed concerns regarding an individual's wellbeing, including any issues of safeguarding, are raised with the team at the earliest opportunity. To report any untoward incidents or unusual occurrences to management immediately. Infection Control to be responsible for the prevention and control of infection. STRATEGIC AND OPERATIONAL RESPONSIBILITIES: To embed recovery values and the ethos of peer support into Mental Health Services and champion the role of Peer support worker within the service, the trust and in the community and share best practice. To bear a caseload that will be dependent on capacity and demand, and individually negotiated with supervisor/line management. To plan, manage and prioritise own workload. To positively promote and support independent living by maintaining knowledge of and links with community organisations, especially in relation to employment and leisure. To maintain up-to-date knowledge of legislation and national and local policies in relation to the specific service user group and peer support. To attend operational and strategic meetings as identified and agreed with line manager, and contribute to development of Peer Support Worker roles in the ICS. To attend peer professional development forums. To read and understand the statutory requirements of the Mental Health Act 1983. To ensure day-to-day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience With the team managers and lead clinicians, play a lead role in the development of the Peer support worker team and the role of the peer support worker. Promote and encourage the development of the peer support initiatives. ADMINISTRATION AND INFORMATION SYSTEMS: To comply with Trust policy regarding the use of the intranet, internet and e-mail and the requirements of the Freedom of Information Act. To maintain a record of activities in which engaged. To uphold data protection legislation and only share client information as per EPUTs information governance policy, information-sharing protocols and client confidentiality agreements. Use of trust computers, mobile phones and other trust software.

Please note you must have right to work in the UK to apply for this position.

Due to current Home Office Guidelines, we are unable to sponsor this job role.

As an integral and highly valued member of the Specialist Care Team, the PSW will provide formal and professional peer support and practical assistance to service users in order for them to regain control over their lives and their unique recovery journey in a progressive way during their time on the ward.

Working in line with the national peer support competency framework, and the key principles of peer support as outlined by ImROC, The PSW will effectively use their own lived experience of recovery to support a person in their own recovery journey, helping the people they are supporting to navigate the inpatient pathway. By building positive relationship with service users and patients based on mutuality, reciprocity, and inclusivity, they will support people to identify their recovery goals and strengths working towards discharge. The PSW will advocate for a persons needs and support that person to self-advocate during their inpatient stay.



Where the term “service users” is used, this includes individual service users, people with lived experience, their family members and carers.

• To improve the lives of people with mental ill health by minimising the impact of their condition through the delivery of excellent services to promote recovery and wellbeing
• To be compassionate in meeting the needs of patients and their carers
• To work closely with multidisciplinary team within the service regarding the mental health needs of the people they are support

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

COMMUNICATION AND WORKING RELATIONSHIPS:

· To acknowledge and work to the key principles for providing peer support (Mutuality, Reciprocity, Non-Directive, Strengths-based, Progressive, Inclusive, Recovery-Focused, and Safe)

· Be aware the emotional context, staying calm and being clear, consistent and reliable. Ensuring that the approach with colleagues, and service users is balanced and fair.

· To work with multi-disciplinary teams to support service users access additional services and teams within the inpatient setting to better meet their needs where possible.

· To accept and respect service users’ personal beliefs, uniqueness and identities. Working and communicating in a way that acknowledges the personal social, cultural and spiritual strengths and needs of the individual.

· To be aware of, teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate.

· To attend multidisciplinary team and other meetings as appropriate, and champion a recovery and holistic approach to care. To actively participate in regular supervision and be willing to reflect on interpersonal dynamics.

· To be trauma-informed, and be an ambassador for trauma informed care



CARING RESPONSIBLITIES:

· To support service users to direct their own recovery process through encouraging them to work collaboratively with teams, and where possible, carers, to identify their own goals and needs and to co-produce care plans to support these.

· To assist service users to identify their strengths, personal interests and goals, and support them to access and participate in activities which meet these, whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity.

· To support service users to maintain and/or develop positive relationships with others and learn how to improve or eliminate unhealthy relationships.

· To provide support to service users in the community and maintain continuity of contact if they are an inpatient, as appropriate to the role.

· To facilitate the individual to move through and beyond community services.

· To model/mentor a recovery process and demonstrate coping skills, using own experience.

· To contribute to the assessment, planning, implementation and review of care with multidisciplinary teams.

· To accompany service users to appointments, therapeutic or social, and community-based activities, as appropriate.

· To work with their allocated service users as they. navigate inpatient services to assist recovery.

· To assist service users to integrate into the service and local area and support them to access information on health promotion, mental and physical wellbeing where possible.

· To assist the service user to understand their rights and choices within the services in which they participate.

· To offer transitional support and aid navigation for Peers and Carers to access EPUT, third sector providers and community resources as the need dictates where possible.

· To work with the family and carer ambassadors where possible to have a holistic approach to peer support for services users and their families / carers.

· To promote opportunities for peer support and Lived experience in other areas of inpatient services.

· To be an ambassador for lived experience across inpatient services.



RISK MANAGEMENT:

· To manage and work effectively in line with Trust risk policies and procedures, whilst supporting an individual's recovery.

· To ensure any observed concerns regarding an individual's wellbeing, including any issues of safeguarding, are raised with the team at the earliest opportunity.

· To report any untoward incidents or unusual occurrences to management immediately.

· Infection Control – to be responsible for the prevention and control of infection.



STRATEGIC AND OPERATIONAL RESPONSIBILITIES:

· To embed recovery values and the ethos of peer support into Mental Health Services and champion the role of Peer support worker within the service, the trust and in the community and share best practice.

· To bear a caseload that will be dependent on capacity and demand, and individually negotiated with supervisor/line management.

· To plan, manage and prioritise own workload.

· To positively promote and support independent living by maintaining knowledge of and links with community organisations, especially in relation to employment and leisure.

· To maintain up-to-date knowledge of legislation and national and local policies in relation to the specific service user group and peer support.

· To attend operational and strategic meetings as identified and agreed with line manager, and contribute to development of Peer Support Worker roles in the ICS.

· To attend peer professional development forums.

· To read and understand the statutory requirements of the Mental Health Act 1983.

· To ensure day-to-day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience

· With the team managers and lead clinicians, play a lead role in the development of the Peer support worker team and the role of the peer support worker. Promote and encourage the development of the peer support initiatives.



ADMINISTRATION AND INFORMATION SYSTEMS:

· To comply with Trust policy regarding the use of the intranet, internet and e-mail and the requirements of the Freedom of Information Act.

· To maintain a record of activities in which engaged. To uphold data protection legislation and only share client information as per EPUT’s information governance policy, information-sharing protocols and client confidentiality agreements.

· Use of trust computers, mobile phones and other trust software.


This advert closes on Monday 9 Dec 2024

Basic understanding of the nature of mental health conditions and how it can affect peoples day to day life. Basic IT skills i.e. Word and Outlook Experience understanding/recording of service user activity on a Clinical information system. Understanding of working with people with mental health conditions and an appreciation of vulnerability. Working with senior staff undertaking a range of clinical duties e.g. providing practical support and guidance to service users. The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our populations health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a one workforce cross system approach to the onboarding, induction, education and experience of Healthcare Assistants. To support this one workforce model the successful candidate for this post will be required to attend our5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process. Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience. Further information will be provided post interview. This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).

Please note we reserve the right to close this vacancy early should a sufficient number of applications be received.

Regrettably, we cannot offer sponsorship for all of our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately your application form will be rejected from the process.

The Specialist Dementia and frailty teams provide a comprehensive assessment, diagnostic and treatment pathway supporting patients of any age with dementia as well as older adults over 70 years of age, who have functional mental health needs with an associated age related frailty.

You will be responsible for assisting with the delivery of patient centred care under the supervision of a senior member of the team; providing practical support to service users in performing day to day activities, guidance and education, and in assisting in their management and care based upon individual needs under the guidance of a senior member of the team.

You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year, working shifts where appropriate and operationally required.

The Specialist Dementia and Frailty teams are community based and it is essential that you are able to drive a car and have a vehicle for work purposes with valid UK driving license.

You will be working as a community support worker to assist the multidisciplinary clinical team, working in one specified pathway or across pathways in accordance with area / locality structures, You will be working with Service users in the community in their own homes or place of residence across the MID locality covering Chelmsford, Maldon and Braintree. Your role will include providing physical health care checks, emotional support, carers support and signposting to other organizations.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
• Basic understanding of the nature of mental health conditions and how it can affect people’s day to day life.
• Basic IT skills i.e. Word and Outlook
• Experience understanding/recording of service user activity on a Clinical information system.
• Understanding of working with people with mental health conditions and an appreciation of vulnerability.
• Working with senior staff undertaking a range of clinical duties e.g. providing practical support and guidance to service users.

The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our population’s health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a ‘one workforce’ cross system approach to the onboarding, induction, education and experience of Healthcare Assistants.

To support this ‘one workforce model’ the successful candidate for this post will be required to attend our 5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process.

Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience.

Further information will be provided post interview.

This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).


This advert closes on Monday 25 Nov 2024