Total 136 Customer Service job vacancies in CM1 1LG

Service Care Solutions are working on behalf of a Charted Accountancy, for a mortgage advisor to join the team on a permanent basis. Please find a description of the role below.

Salary: £25,000-£30,000
Hours: 37.5
Location: Chesterfield.

General Responsibilities:

• Read credit reports and fully understand customer credit profiles
• Provide high quality professional independent mortgage advice and explain different types of mortgages available
• To be responsible for all underwriting queries, resolution of issues and produce decisions in principle's for new cases prior to be passed over to the case management team
• Underwrite Mortgage applications for a large panel of lenders
• Manage pipelines and workflows in a fast-paced mortgage environment, ensuring all customers are kept fully up to date
• Meet all departmental SLAs and targets
• Ensure all regulatory documentation completed within the required timescale
• Work within Network regulatory requirements
• To maintain knowledge of the financial services industry
• Keep up to date with new mortgage products and changes in lenders criteria
• To be proactive, hardworking, flexible and able to work under own initiative but also a team player
• Embrace company values and promote them effectively alongside the company brand
• Understand what Treating Customers Fairly (TCF) means and embed this fully within your work
• Attend internal or external meetings as required.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

Service Specialist
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a consultative role within a premium or luxury sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

We're recruiting experienced dedicated and compassionate Care Workers to join our Specialist Services Team to provide care to our clients in and around the Chelmsfordarea.

You'll be providing care and support to 4 a year old male, who's individual needs include:

- Epilepsy

- Severe brain damage

- Cerebral Palsy

Working Hours:

3 x 5 hour days from 4pm to 9pm covering Monday, Tuesday & Wednesday

We also have a day shift from 10am to 8pm each Saturday and a night shift every Thursday from 10pm to 7am

We provide a comprehensive clinical training and induction programme, overseen by professional nurses, to ensure you have the skills and confidence to succeed in your role working as a Care Worker in the Specialist Team. We are looking for people who have excellent people skills, are great communicators and can work effectively in a team as well as independently.

Our benefits include:

- Enhanced bank holiday rates

- Holiday pay and pension scheme

- Free PVG, company mobile phone and uniform provided

- Access to our benefits & discounts platform WeCare, alongside being eligible for the Blue Light Card Scheme - offering you thousands of discounts on high street shopping, your weekly food shop, eating out and family activities.

- Exclusive discounts to help you get on the road including savings on drivinglessons, fuel, car insurance, car maintenance, cycle hire and much more

- Enhanced maternity (12 weeks full pay), paternity and parental leave policies

- An industry-leading career development pathway, you will work towards your SVQ and there is plenty of opportunity for progression - 50% of our salaried roles are filled internally.

- Wellbeing support - including employee assistance programme, mental health first aiders, healthcare cash plan and free eye tests & contribution to the cost of glasses.

- Extra earnings through our referral scheme Care Friends - £500 per referral

Key Requirements:

- Previous experience

- You will be subject to a DBS/PVG check and references

- You must have the Right to Work in the UK

We've brought homecare into the 21st century, by developing technology that streamlines administrative tasks, enhances outcomes, and allows you to focus on the most important part of your role - caring for our clients.

If you are looking for a truly rewarding role, where the companionship and comfort you provide will bring smiles and a sense of safety to those you care for - then apply today!

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please read the attached Job description and person specification for further details about this role. Right to Work in the UK Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status. Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period. As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Social Worker, Family Support and Protection Mid Essex

Permanent, Full Time

£36,101 to £48,622 per annum

Location: Chelmsford

Working Style: Operational field-based worker

Closing Date: 14th November 2024

This position is open to Newly Qualified Social Workers (NQSWs) and Experienced Social Workers. (The starting salary for a NQSW is £33,885 per annum and this will rise to £36,101 per annum on successful completion of the ASYE programme).

Essex County Council understand how important flexibility and wellbeing is for our colleagues working across children's Social Care and that we need to think differently. We have therefore developed a nine-day working fortnight for full time frontline Social Workers within Children's services.

Join our Family Support and Protection (FS&P) teams dedicated to supporting families facing complex, long-term issues. We collaborate with families needing extended interventions, particularly when children are under child protection plans or require alternative care arrangements. Our approach involves building strong relationships and employing systemic and strengths-based methods to guide families towards positive change while managing risks.

Key responsibilities include:

• Assessing complex social care needs and devising support plans for families.
• Ensuring adherence to legal frameworks for statutory intervention.
• Collaborating with various stakeholders and partners to provide comprehensive support to children and families.
• Developing child-centered approaches for early intervention, prevention, and independence.
• Influencing inter-agency planning and decision-making, contributing to case discussions and interventions.
• Communicating assessments and professional judgments clearly, both orally and in written reports, including court statements.

Requirements:

• A recognised social work qualification and current registration with Social Work England.
• Continued professional development in line with relevant competency frameworks.
• Experience in challenging social and family situations.
• Strong communication skills and the ability to engage with diverse groups.
• Building strong relationships with partners and the community to achieve shared goals.
• Understanding the balance between cost-effective interventions and meeting needs.
• Demonstrated ability in clear decision-making to manage potential risks associated with interventions.

Join us in supporting families, promoting resilience, and working towards brighter futures for children and young people in need.

To read more about us please visit Children & Families

Please take a look at our 'No Magic' Children & Families video

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook ,Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

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Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

You will feel valued as a Senior Health Care Practitionerwithin CRG Medical Services, receiving access to exclusive rewards and benefits including: £42,000 salary (FTE)+ secure your financial future with our group pension scheme Fuel card to be included. Enjoy a well-deserved break with 25 days of annual leave plus bank holidays. Company Policy Sick pay Enhanced Maternity Package Life Assurance My Reward Hub: Gain access to exclusive perks, including funding for Hormone Replacement Therapy (HRT) to support your health and well-being. Free Independent Mortgage Advice: Navigate your way to homeownership with our expert mortgage guidance. Fertility Benefits: Access resources to support your fertility journey, emphasizing your holistic well-being. Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ring fenced innovation funding each year

2nd Line Support Analyst

Fixed Term, Full Time

£28,781 to £33,861 per annum

Location: Chelmsford

Closing Date: Tuesday 5th November 2024 at 11.59pm

Please note that this position is being offered as a 6-month Fixed Term Contract or Secondment.

The working style for this role is an Anywhere Worker but we will require you to attend the offices in Chelmsford at least 3 days a week. Additionally, you may be required to travel around Essex as part of the normal range of duties, which can involve lone working including troubleshooting IT issues, manual labour, driving, collecting, and dropping off or picking up items such as laptops, monitors, servers, and discontinued kit.

Technology Services is focused on ensuring current and future investment in technology to maximise the opportunities to support ECC from a technology perspective. Bringing a new focus to understanding and supporting the business functions will be key in exploiting technology to deliver positive business outcomes. Service Management is a vital element ensuring TS Services are delivered to provide continuity of operation to agreed levels of service in support of business operations.

The 2nd Line Support Analyst is responsible for progressing reported incidents that cannot be resolved at the first point of contact and require a higher level of technical knowledge and experience to resolve issues. They are likely to be more complex due to the technology components and services to be analysed and the scale of the incident. Analysts will see to fix incidents within own capability and where not possible escalate to seek resolution.

Accountabilities

• Responsible for handling complex incidents requiring a high level of technical knowledge and, or, involving multiple suppliers according to agreed procedures to restore services quickly, maintain the quality and consistency of the service to minimise business disruption, enhance customer experience and maintain high levels of satisfaction.
• Responsible for facilitating recovery to normal operation in complex service environments involving multiple suppliers following resolution of incidents ensuring business services are operating normally to ensure customer satisfaction.
• Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes, is confirmed, and ensure lessons learned can be acted on to support future service improvement.
• Responsible for analysing the causes of technically complex, multiple supplier incidents, and informing service owners in order to minimise probability of recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations.
• Responsible for analysing metrics and reports on performance of the management process in support of simplification and continual service improvement to ensure minimal disruption in the business environment.

The Experience You Will Bring

Essential:

• Educated to A Level or equivalent in experience in a relevant subject
• Hold ITIL Practitioner level accreditation or equivalent professional qualification
• Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies.
• Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services.

Desirable:

• A track record of working within effective teams delivering high quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use.
• Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC 20000, PRINCE2 and MSP.
• Good written, verbal communication and customer service skills.
• Previous experience working with ITSM tools, Windows 10, Active Directory and Office 365 applications.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

£22,737 - £23,893 FTE £14,471.53 - £15,207.30 Actual Salary + Lift Schools Wellbeing Cash Plan + Pension Scheme (LGPS) + Additional Lift School Benefits

Permanent, Full Time or Part Time

29.5 hours per week (8.50am - 3.30pm Flexible shifts available), 39 weeks per year

Immediate Start

Make learning an adventure: Be a specialist Learning Support Assistant at Columbus!

Do you have a passion for helping children reach their full potential?

Columbus School and College is searching for enthusiastic and dedicated Specialist Learning Support Assistants to join our vibrant team. We're a special school where children and young people aged 3-19 with severe and profound learning difficulties embark on incredible learning journeys.

Imagine this:

• High-five moments: Witnessing the spark of understanding in a child's eyes.
• Creative collaboration: Working alongside a supportive team to design engaging learning experiences.
• Building bridges: Helping children overcome challenges and celebrate victories.

As a Specialist Learning Support Assistant, you will work closely with our children, supporting their daily learning, care, and development. You will play a crucial role in helping our pupils feel excited about coming to school, motivated to learn, and proud of their achievements.

At Columbus, you'll be more than just a learning support assistant, you'll be an:

• Exploration guide: You'll tailor learning activities to each child's unique needs and interests, igniting their curiosity.
• Champion: You'll provide one-on-one support, fostering a safe and nurturing environment where all children can thrive.
• Team player: You'll collaborate with passionate teachers and specialists to ensure every child receives the best possible education and care.

We offer:

• Flexible working options.
• Staff parking
• Exceptional professional development opportunities to nurture your skills.
• A supportive and collaborative community where you'll feel valued.
• The chance to make a real difference in the lives of exceptional children.

Ready to join the adventure?

Here's what to do next:

Discover more about our wonderful school! We warmly welcome school visits and encourage you to schedule a meeting with our principal, Mark Savage, for a friendly chat. School tours are also available upon request. To arrange a visit or tour, please contact Brooke Carr, our School Operations Manager on

Don't wait! Applications close on 1st December 2024.

Interviews will take place as we receive applications.

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Proud member of the Disability Confident employer scheme

Assist in the management and care of service users under supervision Produce accurate and timely documentation / records on all clients in line with relevant codes and Trust policy Assist senior staff in the ongoing assessment and observation of service users and provide timely and appropriate feedback Assist in the risk assessment of the individual and of the potential hazards in the SU environment Provide practical support to service users, carers Transport / accompany service users to appointments Attend Team meetings i.e. referral / review / business as appropriate Report and document incidents as required Support service users in activities of daily living such as meal planning, shopping, budget management Support with employment, housing and benefit claims and paperwork Undertake physical health care checks of service users, document and report results Under supervision take part in assessing and reviewing care Under supervision take part in group work (low level) such as relaxation, health promotion, sleep hygiene etc Provide support to service user to promote concordance with medication and treatment regimes in line with Trust policy Transport and store medications in line with Trust policy Provide practical support, guidance and education for service users, carers Regrettably, we cannot offer sponsorship for all of our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately your application form be rejected from the process. Please note this vacancy requires a face to face interview with the Recruiting Manager. Applicants that are unable to attend a face to face interview need not apply. The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our populations health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a one workforce cross system approach to the onboarding, induction, education and experience of Healthcare Assistants. To support this one workforce model the successful candidate for this post will be required to attend our5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process. Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience. Further information will be provided post interview. This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).

You will be responsible for assisting with the delivery of patient centred care under the supervision of a senior member of the Mid Home First; providing practical support to service users in performing day to day activities, guidance and education, and in assisting in their management and care based upon individual needs under the guidance of a senior member of the Team.

You will be expected to work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi-disciplinary team in delivering services; providing a 7-day a week, 24-hours a day service for 365 days a year, working shifts where appropriate and operationally required.

In delivering your duties you are expected to display behaviours that are aligned with the Trust values and as required in accordance with the NHS Constitution at all times.

Please note that this role outline serves to provide an illustrative example of the duties and responsibilities you may be expected to undertake during the course of your normal duties. It is not an exhaustive list and you will therefore be required to undertake other responsibilities and duties that are considered to be commensurate with the band.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

· Assist in the management and care of service users under supervision

· Produce accurate and timely documentation / records on all clients in line with relevant codes and Trust policy

· Assist senior staff in the ongoing assessment and observation of service users and provide timely and appropriate feedback

· Assist in the risk assessment of the individual and of the potential hazards in the SU environment

· Provide practical support to service users, carers

· Transport / accompany service users to appointments

· Attend Team meetings i.e. referral / review / business as appropriate

· Report and document incidents as required

· Support service users in activities of daily living such as meal planning, shopping, budget management

· Support with employment, housing and benefit claims and paperwork

· Undertake physical health care checks of service users, document and report results

· Under supervision take part in assessing and reviewing care

· Under supervision take part in group work (low level) – such as relaxation, health promotion, sleep hygiene etc

· Provide support to service user to promote concordance with medication and treatment regimes in line with Trust policy

· Transport and store medications in line with Trust policy

· Provide practical support, guidance and education for service users, carers

Regrettably, we cannot offer sponsorship for all of our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately your application form be rejected from the process.

Please note this vacancy requires a face to face interview with the Recruiting Manager. Applicants that are unable to attend a face to face interview need not apply.

The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our population’s health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a ‘one workforce’ cross system approach to the onboarding, induction, education and experience of Healthcare Assistants.

To support this ‘one workforce model’ the successful candidate for this post will be required to attend our 5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process.

Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience.

Further information will be provided post interview.

This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).


This advert closes on Wednesday 30 Oct 2024

Job Advert

At Livity Life, part of Millbrook Healthcare Group, we’re leading the Technology Enabled Care (TEC) revolution. Using the most
innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the
very best care experience.  

We have an exciting opportunity for a Customer Service Coordinator & Warehouse Operative to join the team within our
Essex Technology Enabled Care (TEC) Service Centre based in Chelmsford. This is an excellent opportunity where you'll work as part
of an engaged and motivated team, for a company committed to reward and recognition for a job well done. Millbrook Healthcare
Group work in partnership with the local authority to supply TEC solutions to support people in their day-to-day life. This TEC
service provides the assessment of service users’ care technology needs all the way through to the installation, maintenance and
review of technology equipment. 

The Role:

* Assist and manage incoming calls and answering any customer queries
* Coordinating equipment orders to be delivered, installed and collected
* Order analysis by checking, identifying and reporting any errors made via online orders
* Providing telephone and email advice to clinical/social care staff to support effective TEC prescription
* General administration that supports daily activities and duties
* Assisting with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained,
* Working with people experiencing different vulnerabilities.



What are we looking for?

* Experience in a similar, busy and fast paced customer service environment
* Relevant telephone-based customer service experience is preferred
* Good attention to detail and accuracy
* Previous experience of administration, order processing and scheduling of workloads
* Professional and confident manner via telephone and email
* Previous stock management experience would be advantageous but is not essential
* Competent IT skills with Microsoft Office programmes and ability to learn new systems



What can we offer you?

* An annual salary of £25,352.70
* Monday to Friday 40 hours pw
* 33 days holiday (including bank holidays) plus optional 5 days unpaid
* Company Pension Scheme
* Life Assurance
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets



Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same.
Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever
possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you
may have and these can then be discussed in more detail if you are successful in your application.

 

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core
company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part
of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop
a rewarding career along the way.



Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

 

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media
Screening.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn. How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

An opportunity has arisen for a IT Support Engineer(1st / 2nd Line)to join a well-established car dealership offering excellent benefits. This full time on-site role offers salary range of £30,000 - £35,000.

As IT Support Engineer (1st / 2nd Line), you'll be a key figure in delivering IT solutions across the business, providing hands-on support while also taking ownership of critical IT projects. This is more than a support role; it's your chance to shape the future of our IT operations, working in an environment where your expertise will be valued and your ideas implemented.

This role offers a unique opportunity to step up and lead IT projects, with a clear pathway to head the IT department, playing a pivotal role in driving change and implementing cutting-edge solutions.

You wll be responsible for:

- Set up and configure workstations (desktops, laptops, mobile devices), ensuring all systems are ready for new and existing staff.

- Perform regular hardware and network checks to ensure optimal performance and security across all systems.

- Lead and manage IT projects, from software rollouts to system upgrades and security improvements.

- Troubleshoot and resolve IT issues efficiently to minimise downtime.

- Secure and maintain local networks, ensuring compliance with data privacy regulations.

- Train and support employees on new software, ensuring smooth transitions and adherence to best practices.

- Continuously identify areas for improvement, leading initiatives to enhance IT processes and systems.

What we are looking for:

- 3+ years of experience in IT support, development, or a similar technical role.

- Proven problem-solving skills with a proactive approach to managing and improving IT systems.

- Strong communication skills, with the ability to explain technical concepts to non-technical staff.

- Experience with Microsoft 365, Windows 10/11, Ubiquity networks, VM ware, and cybersecurity.

- Knowledge of network management, virtualisation, and intranet systems.

Ideally have worked as one of the following:IT Support Engineer, IT Engineer, IT Technician, IT Support Specialist, 1st Line IT Support,2nd Line IT Support, IT SupportTechnician, IT helpdesk Technician

What's On Offer:

- Competitive salary, reflecting your experience and leadership potential.

- An opportunity to work at a company recognised as a 'Best Place to Work 2024', where innovation, collaboration, and employee well-being come first.

- A key role in leading impactful IT projects, shaping the future of our technological landscape.

- Professional development opportunities, with a clear path to grow and lead within the organisation.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

ASC Support Advisor

Permanent, Full Time

Up to £26,253 per annum

Location: Chelmsford

Working Style: Anywhere worker

Please note although the service is primarily based in Chelmsford, the successful candidate will also be supporting either the South (offices in Basildon) or West (offices in Harlow) of Essex.

This role is focused on providing effective and efficient support to the Quadrant in maintaining data using the case management system.

As an effective administrator, this role will develop positive relationships with all staff members whilst utilising the opportunity to deliver an efficient service, undertaking analysis to highlight progress or obstacles to achieving specific outcomes. This will be achieved both Face to Face and virtually.

Accountabilities

• Be the subject matter expert working with the ASC Mosaic Training team.
• Work collaboratively with the quadrant to ensure able to maintain accurate information to ensure adequate controls and compliance in place.
• Provide support for staff for all issues regarding Mosaic including ad hoc training if required.
• First point of contact for new staff for Mosaic issues.
• Support the collection of data for statutory returns and all management information.
• Support the quadrant by undertaking administrative duties to ensure efficiency of the service in meeting regular outputs.
• Supports the quadrant in maintaining files and records accurately and efficiently, proposing and implementing improvements when required.
• Responsible for managing all quadrant enquiries and managing outcomes, ensuring escalation managed in timely manner when appropriate.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills, Knowledge, and Experience

• Educated to GCSE level including Maths and English at a minimum Grade of C or equivalent by experience.
• Evidence of continuing professional development and expert knowledge in relevant professional area.
• Excellent communication skills and building positive relationships with service users.
• Experience of working effectively with a range of MS applications and tools.
• Knowledge and experience of setting up appropriate systems in which to collect and process data.
• Proficient in attention to detail in checking data and evidencing a high degree of accuracy.
• Knowledge and experience of using systems effectively for the collection and analysis of data.
• Awareness of how to utilise IT to establish effective ways to monitor progress and evaluate information.
• Ability to prioritise own workload and meet deadlines.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

To read more about us please visit: Adult Social Care

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email ami.fosker@essex.gov.uk

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