Total 6 Customer Service job vacancies in Bukit Mertajam

責任

• 問候並歡迎顧客。
• 根據客戶規格或訂單檢查、準備和服務。
• 深入了解菜單，包括食材、準備方法和葡萄酒搭配。
• 根據餐廳標準設置和維護用餐區，包括餐桌佈置和清潔度。
• 清理、清潔和消毒桌子和工作站。
• 保持餐廳清潔
• 清潔和消毒盤子、器皿、鍋子和其他容器，然後返回廚房區域的適當位置。
• 為了得到顧客飯後的評價。
• 履行指定的其他相關職責。
• 在整個用餐過程中監控並滿足客人的需求，以確保滿意度。
• 與廚房和酒吧工作人員合作，確保無縫服務並及時解決任何問題。
• 以積極且以解決方案為導向的方法處理客人的詢問並解決任何疑慮。
• 遵守所有健康和安全法規，包括正確的食品處理和衛生習慣。

要求：

• 能夠閱讀並遵循說明
• 了解正確的食品處理
• 願意學習、吃苦耐勞
• 有高級餐廳或高級餐廳服務經驗者優先。
• 較強的溝通和人際交往能力。
• 能夠在快節奏的環境中工作，同時保持對細節的關注。
• 了解高級餐飲禮儀和服務標準。
• 專業、整齊的外觀。

好處

• 提供膳食
• 晉升機會
• 專業發展
• 出勤津貼

額外好處

• 醫療和住院假
• EPF / SOCSO / PCB
• 年假
• 提供津貼
• 5個工作天
• 提供培訓

Responsibility

• Greet and welcome customers.
• To check, prepare, and serve according to customer specifications or orders.
• Maintain an in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings.
• Set up and maintain dining areas, including table settings and cleanliness according to restaurant standards.
• Clears, cleans, and sanitizes tables and workstations.
• Maintain restaurant’s cleanliness
• Cleans and sanitizes dishes, utensils, pots, and other containers and returns to the appropriate location in the kitchen area.
• To get reviews from customers after meals.
• Performs other related duties as assigned.
• Monitor and address guest needs throughout their dining experience to ensure satisfaction.
• Collaborate with kitchen and bar staff to ensure seamless service and address any issues promptly.
• Handle guest inquiries and resolve any concerns with a positive and solutions-oriented approach.
• Adhere to all health and safety regulations, including proper food handling and sanitation practices.

Requirements:

• Ability to read and follow instructions
• Understanding of proper food handling
• Willing to learn and Hardworking
• Previous experience in fine dining or upscale restaurant service preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Knowledge of fine dining etiquette and service standards.
• Professional and neat appearance.

Benefits

• Meal provided
• Opportunities for promotion
• Professional development
• Attendance Allowance

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Leave
• Allowance Provided
• 5 Working Days
• Training Provided

Young | Energetic | Reliable | Approachable

At Da Vinci Clinic, we believe in creating memorable experiences for our customers. Our team is dedicated to providing exceptional service and making every interaction count. Join us in a dynamic and rewarding environment where your contributions truly matter!

Position Overview:

Are you a people person with a passion for delivering outstanding customer service? We’re looking for a Front Desk Customer Service Superstar to be the welcoming face of our company. In this role, you’ll be the first point of contact for our clients, ensuring they feel valued and appreciated from the moment they walk through our doors.

Key Responsibilities:

• Greet and assist customers with a warm and friendly demeanor.
• Able to communicate in Chinese, English & Bahasa Malaysia.
• Manage front desk operations, including answering phones, scheduling appointments, and handling inquiries.
• Provide information about our services and products, and help customers make informed decisions.
• Resolve customer issues promptly and effectively, ensuring a positive experience.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Maintain a clean and organized front desk area

What We’re Looking For:

• Excellent communication and interpersonal skills.
• A positive attitude and a genuine desire to help others.
• Previous customer service experience is a plus, but a great personality is a must!
• Ability to multitask and handle various responsibilities in a fast-paced environment.
• Proficiency in basic computer skills and customer management software.
• Experienced in working in a hospitality industry is a plus point

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Company trips
• Personal leave
• Paid training and development

年輕|精力充沛 |可靠|平易近人

在達文西診所，我們堅信為客戶創造難忘的體驗。我們的團隊致力於提供卓越的服務，讓每一次互動都有意義。加入我們一個充滿活力和回報豐厚的環境，您的貢獻真正重要！

職位概況：

您是個熱衷於提供卓越客戶服務的人嗎？我們正在尋找一位前台客戶服務巨星作為我們公司的迎賓形象。在此職位上，您將成為我們客戶的第一個聯絡人，確保他們從走進我們大門的那一刻起就感到受到重視和讚賞。

主要職責：

• 以熱情友善的態度迎接和協助客戶。
• 能夠用華語、英語和馬來語溝通。
• 管理前台運營，包括接聽電話、安排預約和處理查詢。
• 提供有關我們的服務和產品的信息，並幫助客戶做出明智的決策。
• 及時有效地解決客戶問題，確保正面的體驗。
• 與團隊成員合作，增強服務交付並提高客戶滿意度。
• 保持前台區域乾淨整潔

我們正在尋找什麼：

• 優秀的溝通和人際交往能力。
• 積極的態度和幫助他人的真誠願望。
• 有客戶服務經驗者優先，但優秀的個性是必須的！
• 能夠在快節奏的環境中執行多項任務並處理各種職責。
• 熟練基本的電腦技能和客戶管理軟體。
• 有飯店業工作經驗者優先

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 公司旅行
• 事假
• 有薪培訓和發展

基本條件

1. 相關工作經驗：至少1-2年客戶服務或相關產業的經驗，尤其是民宿或旅館業。
2. 教育背景：大專及以上學歷，飯店管理、旅遊管理或相關專業優先。

技能要求

1. 溝通能力：優秀的口頭和書面表達能力，能有效與客戶溝通並處理投訴。
2. 解決問題能力：能夠迅速辨識客戶需求和問題，並提出有效的解決方案。
3. 客戶導向：強烈的服務意識，能夠理解並滿足客戶需求。
4. 多工處理能力：能夠在快節奏的環境中處理多項任務，保持高效率。
5. 技術能力：熟悉常用辦公室軟體及民宿管理系統（如OTA平台、CRM系統等）。

個人素質

1. 耐心與細緻：對待客戶的請求和問題要有耐心，注意細節。
2. 積極主動：能夠主動識別潛在問題，並提前採取措施解決。
3. 團隊合作精神：樂於與其他團隊成員合作，確保服務品質。
4. 靈活性：能夠適應變化的工作環境和客戶需求。

其他要求

1. 語言能力：至少掌握一門外語（如英語，馬來語），較佳的溝通能力。
2. 時間彈性：能夠接受輪班工作，包括週末和假日。

以下個人性格需求

1. 正向的態度：樂觀和友善的性格，能為客戶營造愉快的氛圍。
2. 良好的情緒管理：能夠有效處理壓力和衝突，保持冷靜和專業。
3. 優秀的人際溝通能力：擅長與各類客戶溝通，建立良好的客戶關係。
4. 自我驅動：具備強烈的自我驅動力和責任感，能夠獨立工作。
5. 適應力強：能夠快速適應新環境和變化，靈活應對各種情況。
6. 學習能力：願意學習新技能和知識，以提高服務水準和工作效率。
7. 細緻入微：注重細節，能夠發現潛在問題並進行有效處理。
8. 熱愛服務業：對民宿和旅遊業充滿熱情，並願意為客戶提供優質服務。

Basic Conditions

1. Relevant Work Experience : At least 1-2 years of customer service or related industry experience, especially in the hospitality or lodging sector.
2. Educational Background : An associate degree or higher, preferably in hospitality management, tourism management, or a related field.

Skill Requirements

1. Communication Skills : Excellent verbal and written communication skills, able to effectively engage with customers and handle complaints.
2. Problem-Solving Skills : Ability to quickly identify customer needs and issues and propose effective solutions.
3. Customer Orientation : Strong service awareness, able to understand and meet customer needs.
4. Multitasking Ability : Capable of handling multiple tasks in a fast-paced environment while maintaining high efficiency.
5. Technical Skills : Familiarity with common office software and property management systems (like OTA platforms, CRM systems, etc.).

Personal Qualities

1. Positive Attitude : An optimistic and friendly personality, able to create a pleasant atmosphere for customers.
2. Good Emotional Management : Ability to effectively handle stress and conflicts while remaining calm and professional.
3. Excellent Interpersonal Skills : Skilled in communicating with various customers and building strong customer relationships.
4. Self-Driven : Possessing a strong sense of initiative and responsibility, able to work independently.
5. Adaptability : Quick to adapt to new environments and changes, flexible in responding to various situations.
6. Learning Ability : Willingness to learn new skills and knowledge to improve service quality and work efficiency.
7. Attention to Detail : Focused on details, able to identify potential issues and address them effectively.
8. Passion for the Service Industry : Enthusiastic about the lodging and tourism industry, willing to provide quality service to customers.

津貼和福利

• 員工股權
• 佣金和獎金
• 中心位置
• 事假
• 開放文化

基本条件

1. 相关工作经验：至少1-2年客户服务或相关行业的经验，尤其是民宿或酒店行业。
2. 教育背景：大专及以上学历，酒店管理、旅游管理或相关专业优先。

技能要求

1. 沟通能力：优秀的口头和书面表达能力，能有效与客户沟通并处理投诉。
2. 解决问题能力：能够迅速识别客户需求和问题，并提出有效的解决方案。
3. 客户导向：强烈的服务意识，能够理解和满足客户需求。
4. 多任务处理能力：能够在快节奏的环境中处理多项任务，保持高效。
5. 技术能力：熟悉常用办公软件和民宿管理系统（如OTA平台、CRM系统等）。

个人素质

1. 耐心和细致：对待客户的请求和问题要有耐心，关注细节。
2. 积极主动：能够主动识别潜在问题，并提前采取措施解决。
3. 团队合作精神：乐于与其他团队成员合作，确保服务质量。
4. 灵活性：能够适应变化的工作环境和客户需求。

其他要求

1. 语言能力：至少掌握一门外语（如英语，马来语），更佳的沟通能力。
2. 时间灵活性：能够接受轮班工作，包括周末和节假日。

以下个人性格需求

1. 积极向上的态度：乐观和友好的性格，能为客户营造愉快的氛围。
2. 良好的情绪管理：能够有效处理压力和冲突，保持冷静和专业。
3. 出色的人际交往能力：擅长与各类客户沟通，建立良好的客户关系。
4. 自我驱动：具备强烈的自我驱动力和责任心，能够独立工作。
5. 适应力强：能够快速适应新环境和变化，灵活应对各种情况。
6. 学习能力：愿意学习新技能和知识，以提高服务水平和工作效率。
7. 细致入微：注重细节，能够发现潜在问题并进行有效处理。
8. 热爱服务行业：对民宿和旅游行业充满热情，愿意为客户提供优质服务。

Basic Conditions

1. Relevant Work Experience: At least 1-2 years of customer service or related industry experience, especially in the hospitality or lodging sector.
2. Educational Background: An associate degree or higher, preferably in hospitality management, tourism management, or a related field.

Skill Requirements

1. Communication Skills: Excellent verbal and written communication skills, able to effectively engage with customers and handle complaints.
2. Problem-Solving Skills: Ability to quickly identify customer needs and issues and propose effective solutions.
3. Customer Orientation: Strong service awareness, able to understand and meet customer needs.
4. Multitasking Ability: Capable of handling multiple tasks in a fast-paced environment while maintaining high efficiency.
5. Technical Skills: Familiarity with common office software and property management systems (like OTA platforms, CRM systems, etc.).

Personal Qualities

1. Positive Attitude: An optimistic and friendly personality, able to create a pleasant atmosphere for customers.
2. Good Emotional Management: Ability to effectively handle stress and conflicts while remaining calm and professional.
3. Excellent Interpersonal Skills: Skilled in communicating with various customers and building strong customer relationships.
4. Self-Driven: Possessing a strong sense of initiative and responsibility, able to work independently.
5. Adaptability: Quick to adapt to new environments and changes, flexible in responding to various situations.
6. Learning Ability: Willingness to learn new skills and knowledge to improve service quality and work efficiency.
7. Attention to Detail: Focused on details, able to identify potential issues and address them effectively.
8. Passion for the Service Industry: Enthusiastic about the lodging and tourism industry, willing to provide quality service to customers.

Perks & Benefits

• Employee equity
• Commission and bonus
• Central location
• Personal leave
• Open culture