Total 125 Customer Service job vacancies in Bridgwater, TA6 6PY

For more details and further information about the role, please see the attached job description and person specification.

Fleet Operations Support Officer needed in Bridgewater Paying £12.65 per hr Ref 5258699

Full time time on a temporary basis

Key Responsibilities:

• Working within our collaborative business administration teams, you will work within specific teams in support to operational colleagues directly working within the Fleet team and support to statutory services that have drivers and vehicles within their service area.

• Review and report on all business support processes to ensure information is processed efficiently.

• Use and interpret a variety of reports available to ensure quality of data within a variety of recording platforms, e.g, case management system, excel spreadsheets.

• Have an integral role within the Fleet to ensure delivery of a robust and adaptable business support service.

• Utilising an extensive range of ICT to support the team and your role in everyday activities, e.g, use of Microsoft Office 365applications, specifically SharePoint, excel, Power Point, One Note, Teams.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

An excellent opportunity for an experienced Field Service Engineer to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £35,000 - £40,000 Per Annum, Depending on Experience. (Based on 48 hours per week)
Location: Bridgwater, Somerset TA6.
Schedule: Monday to Friday (Full time) + Overtime. Weekend available with on call rota.

About The Role:

As a Field Service Engineer, you will be responsible for the routine maintenance and repairs of customer equipment. In addition to this you will be expected to maintain business relationships with customers as well as performing necessary administrative tasks and other duties within the scope of your job role.

Main Duties and Responsibilities:

Servicing & Maintenance

• Basic troubleshooting, diagnostics and fault finding
• Service, maintain, refurbish and repair of customer’s equipment
• Commissioning and Installation of customer equipment
• Use of hand/power tools – ratchets, spanner, hammers, etc.
• Maintenance and repair of company equipment and tools
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public
• Provide help and advice to customers regarding the maintenance and repair of equipment
• Removal of all scrap/waste from customers site and ensuring area is safe and clean before leaving

Company Vehicle

• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary
• Maintain cleanliness of the interior/exterior of company service vehicle
• Stock-take of service vehicles when requested
• Reporting any issues or damage with company vehicle to your line manager

Administrative Tasks

• Completion of service reports immediately after every job and ensure documentation is forwarded on to the relevant personnel
• Completion of timesheets, expense forms and request forms as required
Mentoring

• Assist and mentor new engineers/apprentices and give honest feedback on their performance to your line manager when requested

Candidate Requirements:

• Previous experience working in mechanical or electrical engineering – Ideally experienced as a field service engineer
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)

Qualifications & Certification:

• Diploma, City & Guilds or similar qualification in Mechanical/Electrical engineering or similar discipline
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered
Company Benefits:

• Accommodation paid (for overnight stays) with meals provided
• 31 days holiday entitlement (Including Bank Holidays)
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Company pension contributions
• Extra holiday entitlement following 2 years of service
• Work uniform

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

Candidates can easily achieve £40,000 + per annum with overtime/callouts

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

An excellent opportunity for an experienced Customer Service Manager to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £32,000 - £35,000 Per Annum, Depending on Experience.
Location: Bridgwater, Somerset TA6.

About The Role:

The Customer Service Manager (CSM) is responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients, and resolving escalated customer inquiries. The CSM will manage a team of customer service representatives, analyse service metrics, and implement strategies to enhance overall customer satisfaction

Key Duties:

Leadership & Team Management

• Lead, mentor, and manage the customer service team, providing guidance and support
• Set performance goals, conduct regular performance evaluations, and manage staffing needs
• Develop training programs to ensure that the team is knowledgeable and effective in their roles

Customer Support Operations

• Ensure timely and effective resolution of customer inquiries and complaints via various channels (email, phone, chat, social media)
• Develop and enforce customer service policies and standards to maintain service consistency
• Handle escalated customer issues and resolve complex inquiries or complaints

Performance Metrics & Analysis

• Track key customer service metrics such as response time, customer satisfaction, first-call resolution, and case handling times
• Analyse customer feedback and identify areas for improvement to enhance the customer experience
• Prepare reports and present insights to upper management, offering recommendations for operational improvements

Continuous Improvement

• Implement tools and systems to streamline the customer service process, such as CRM software or ticketing systems
• Stay updated with industry trends and best practices to continually improve customer service strategies
• Collaborate with other departments (e.g., sales, product development) to ensure alignment and customer-centric initiatives

Customer Relationship Management

• Build strong, long-lasting relationships with key customers and clients, addressing their needs and concerns proactively
• Act as a point of contact for high-level customer interactions and inquiries
• Gather customer feedback to influence product or service enhancements

Candidate Requirements:

• Education: Business Administration, Communications, or a related field preferred. In the absence of formal qualifications, relevant previous experience will be considered
• Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role

Skills:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult or escalated customer situations calmly and professionally
• Proficient in customer service software (e.g., CRM systems) and Microsoft Office Suite
• Analytical skills to interpret service metrics and customer feedback
• Strong problem-solving skills and a customer-first mindset

Company Benefits:

• Company Pension contributions
• 31 days holiday entitlement (Including Bank Holidays)
• Extra holiday entitlement (following 2 years of service)
• Work Uniform


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Support Worker Vacancy
Full time and Part time Vacancies Available
Pay Rate:£12.37
Location: Bridgwater

Are you ready to make a real difference in someone's life? This could be the perfect job for you!

Join our vibrant supported living home, where we support for six unique individuals with varying needs. You'll assist with everyday living skills, provide specific healthcare support, and engage in fun. Every day is an adventure, perfect for those who are quick thinkers and love going with the flow.

Our home is conveniently located on Taunton Road, right across from Londis and the post office, with Taunton Road Surgery close by.

If you're looking for a dynamic and rewarding role, come join our team and be part of something truly special!

Discovery is proud to be successfully accredited by the Great Places To Work Programme for the forth year in row in 2024.

Why join us?

- Full-time or part-time contracts available

- 30 days annual leave (including bank holidays)

- Supported 'Learn to Drive' scheme (up to 30 driving lessons, 1 theory/practical test - all paid for by us)

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- A 24 Hour Employee Assistance Programme for you and your family members.

- Life Assurance and Pension scheme

- Great Induction and training opportunities including the Care Certificate, and Diploma in Health & Social Care.

Apply now:

We want the people we support to have fulfilling lives and we want our colleagues to have great careers with us. If you would like to be a part of our team and feel that your values match ours, please apply by clicking the button below, or contact the Internal Resourcing Consultant team 0300 303 9150 or drop us an email at applynow@discovery-uk.org for an informal conversation about the role. Before you know it you could be making a positive difference every day.

This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.

Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application . Please contact the Resourcing Consultant Team on 03003039150 or email applynow@discovery-uk.org

Proud member of the Disability Confident employer scheme

Support Worker Vacancy
Bridgwater
£12.37 per hour
Full time and part time vacancies available
Drivers only due to the people we support wanting to go out and about!

Are you looking to do more than just a job? Do you want to come home knowing that you have made a difference? If so, read on to learn more about a career as a Support Worker with Discovery in Bridgwater. The individual's you'd be supporting make the key desicions about their lives and who they want in it, including who supports them.

The people you will be supporting enjoy going out and about, visiting the theatre, going to the cinema and bingo as well as going on holidays or day trips to the local seaside!
If this sounds like something you would enjoy then you are who we are looking for!

Experience isn't required to join our team, as we provide full training but sharing our values is vital: Ambition, Integrity, Courage, Partnership and Respect.

Why join us?

Discovery is proud to be successfully accredited under the Great Places To Work Programme 2021 and 2022.

- 30 days annual leave (including bank holidays)

- Supported 'Learn to Drive' scheme (up to 30 driving lessons, 1 theory/practical test - all paid for by us)

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- A 24 Hour Employee Assistance Programme for you and your family members.

- Life Assurance and Pension scheme

- Great Induction and training opportunities including the Care Certificate, and Diploma in Health & Social Care.

Applications will be shortlisted on receipt and interviews will be held until the posts are filled

Apply now:

We want the people we support to have fulfilling lives and we want our colleagues to have great careers with us. If you would like to be a part of our team and feel that your values match ours, please apply by clicking the button below, or contact Tia on 0300 303 9150 or drop us an email at applynow@discovery-uk.org for an informal conversation about the role. Before you know it you could be making a positive difference every day.

This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.

Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application . Please contact the Resourcing Consultant team on 03003039150 or email applynow@discovery-uk.org

Proud member of the Disability Confident employer scheme

YMCA Dulverton Group is in search of a passionate individual to join the Housing team as an Accommodation Support Enabler (Move on) on a fixed-term basis of 12 months. This pivotal role centres on engaging with customers, employing an asset-based approach to actively foster positive development. We are seeking a self-motivated team player with a flexible mindset, ready to adapt to new challenges. If you understand the complexities faced by individuals who have experienced homelessness, this role invites you to encourage and enable everyone we support to become empowered by providing opportunities for progressive change. As an Accommodation Support Enabler (Move on), you'll excel in maintaining precise records of support for a dedicated case load, offering guidance on all facets of independent living. Additionally, you'll oversee individual rent accounts, supporting residents in budgeting to ensure the sustainability of successful tenancies.

If you're ready to make a real impact and facilitate transformative change, we look forward to receiving your application. Whilst there are systems in place to support you, a substantial part of the role includes the ability to lone work. Therefore, we require someone competent and confident when working alone and somebody who is able to understand and work with complex and challenging behaviours, appropriately.

We are committed to safeguarding and promoting the welfare of all our children and young people. We follow a safer recruitment process, all appointments are subject to an Enhanced DBS check and are required to provide two suitable references.

YMCA Dulverton Group is in search of a passionate individual to join the Housing team as an Accommodation Support Enabler on a fixed-term contract of 12 months. This pivotal role centres on engaging with residents, employing an asset-based approach to actively foster positive development. We are seeking a self-motivated team player with a flexible mindset, ready to adapt to new challenges. If you understand the complexities faced by individuals who have experienced homelessness, this role invites you to encourage and enable everyone we support to become empowered by providing opportunities for progressive change. As an Homeless Support Enabler, you'll excel in maintaining precise records of support for a dedicated case load, offering guidance on all facets of independent living. Additionally, you'll oversee individual rent accounts, supporting residents in budgeting to ensure the sustainability of successful tenancies.

If you're ready to make a real impact and facilitate transformative change, we look forward to receiving your application.

Whilst there are systems in place to support you, a substantial part of the role includes the ability to lone work. Therefore, we require someone competent and confident when working alone and somebody who is able to understand and work with complex and challenging behaviours, appropriately.

We are committed to safeguarding and promoting the welfare of all our children and young people. We follow a safer recruitment process, all appointments are subject to an Enhanced DBS check and are required to provide two suitable references.

Healthcare Assistant

Do you have the passion to maintain high standards of care? The methodical approach to follow strict procedures? The dedication to help and support a team of colleagues?

We are seeking a pro-active individual, ideally from a healthcare background and preferably with an NVQ Level 2 in Health and Social Care to join our clinic as a Healthcare Assistant in Bridgwater.

What can we offer you?

Here at Fresenius Medical Care we provide excellent and continuous Training and Development throughout your career.

We offer a competitive salary UPTO £23,091.33 (pro-rata) - Progression through the pay scale will be underpinned by a Knowledge and Skills Framework (KSF) for each role, allowing employees greater career development potential, aligned to in-house training programmes.

Alongside this we offer a wealth of other fantastic benefits listed below:

• No working on Sunday’s, Night’s, Christmas Day or New Year’s Day

• Company Pension Scheme & Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Overtime (time and a half after completing full-time hours – 150 hours every 4 weeks)

• Paid Breaks

• Free Parking at Work

• Health Shield – Company paid Health Cash Plan

• Free Uniform, Tea & Coffee, Flu Vaccine & Christmas Meal

• Cycle to Work Scheme

• Sponsorship for training where applicable for career development

• bhsf RISE – our Health and Wellbeing hub with 24/7 access to GP’s and Counsellors



What does the role involve?

Under the supervision of a Registered Nurse, you will prepare, restore and maintain areas and equipment for clinical treatments and investigations, as well as generally ensuring that the treatment environment is safe for patients, relatives and visitors.

This is an active role which involves extensive walking between patients throughout the clinic and some lifting responsibilities. However, we will provide regular training and guidance, so that you can develop your knowledge of company practice, procedures and quality management. Computer skills are essential, with good interpersonal skills and the ability to build strong working relationships with the team.

This is a full time role of 37.5 hours a week. Current days are working various shifts Monday to Saturday between 6.30am to 6.00pm. Please note it is possible in the future the shifts could move to 6.30am to 11.30pm.

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

For more information please visit Fresenius Medical Care’s provider website: www.nephrocare.co.uk

We are a growing and ambitious company who invests in talent and creates an environment where you can grow too. Come on our journey with us, see your skills develop and be rewarded for the exceptional care you give!

Healthcare Assistant posts will be subject to an enhanced DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Support Worker North Petherton - £11.91

Typical Shifts are: 20:30 - 08:00 working 2 or 3 shifts a week including weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in North Petherton is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives. This post attracts a welcome payment of 5% of the starting salary for the grade to enable individuals to join our permanent workforce. This is payable upon successful completion of your probationary period and is subject to eligibility criteria. About the Team The Extra care team based at Hawthorn court in Keynsham and St Johns court in Bath also provide a step down service in partnership with Curo housing Association. The team support people and operate to provide rehabilitation and support to adults - often frail and elderly, within a home environment to promote optimum levels of independence; to prevent hospital admission, to facilitate hospital discharge, maximise independent living in the community and assess requirements of appropriate on going care packages. This involves working closely with our District Nursing, Social Care and housing support Colleagues to provide person centred care. We are a friendly team consisting of a Registered manager, care manager, shift leader and support workers. We work closely with our District Nursing, Social Care and housing Colleagues to deliver joined up care. About the Role The role of a Stepdown Support Worker is to support our service users to enable them to live as independently as possible within their own home. We support these individuals by providing personal care, basic health care and therapy such as mobility practice, supervising exercises and practice of techniques to help the individual to maximise independence as far as they are able. About You The successful candidates will be well supported and will work under the direction of a shift leader and or care manager, the Stepdown support worker and shift leader will help Service Users’ work towards their outcome-focussed re-ablement goals as set out in their support/treatment plan. We are looking for one Step down support workers, who will be based at St Johns Court in Bath. The working arrangements will include weekends and bank holidays on a rostered basis with split shift between the hours of 7am and 10pm. This is how our staff feel about working within our service: “Seeing people progress is so rewarding”; “I feel that we make a real difference to people’s lives – keeping them at home with their independence”. So if you are looking for a rewarding career, then this could be the job for you! If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Glenn Hartley, Service Manager by email : glenn_hartley@bathnes.gov.uk and phone on 01225 395702. Interview date: TBC About Bath & North East Somerset Council. Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath & North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits At Bath & North East Somerset Council we have one overriding purpose – to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW Please note that this role is subject to an Enhanced DBS Check. Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks. We are unable to sponsor candidates for this role under the Home Office Tier 2 points-based system (skilled worker route), therefore you must be able to obtain and provide your own right to work in the UK. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Should you be shortlisted you will be asked to bring your right to work documents with you to your interview so they can be copied and verified at that stage’

MAIN DUTIES AND RESPONSIBILITIES 1. COMPUTER. Sorting out computer problems, sometimes contacting the Help line if necessary. Scanning letters and medical reports onto computer. 2. REPEAT PRESCRIPTIONS Handling and processing requests for repeat prescriptions. 3. OFFICE Informing patients of their test results if normal and recording information passed to patient on computer Putting a patients change of address, telephone number or name on paper notes and computer. Make cups of coffee / tea when required. Inform Dr of any requests for any home visits in Day Book according to the protocol. Enter any messages for the Doctor in the Day Book. Type letters as requested. Administration of petty cash. Re-order stationery when required. 4. Attend practice meetings where required. 5. Sorting and routing of external mail , as well as date stamping mail. 6. Greet patients and visitors to the practice. 7. At the beginning of the day unlock the surgery and turn off the alarm system. At the end of the day to lock up the surgery and set the alarm system. 8. Respond and/or redirect all patient and visitor requests accordingly. 9. Ensure computerised appointment system is up-to-date. 10. Booking, amending and cancelling patient appointments. 11. Set-up of new patients onto the computer system in-line with protocol. 12. Once daily check that the consulting rooms are clean and tidy, as well as checking that there are adequate examination gloves, forms etc,. If the cleaner is away you may be required to undertake some surgery cleaning. 13. Answering incoming telephone calls, ensuring calls are redirected accordingly. 14. Ensure fax machine is operating correctly and prior to close of Practice in the evenings/weekends adequate paper supply in place. 15. Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning. 16. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). 17. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. 18. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Do you like to connect with people, make a difference and do the right thing?

Somerset Careis an award-winning not-for-profit provider of care across the South West. When people think about care, they think of the Somerset Care Group.

Sydenham House recruit based onvalues- you do not need to have experience, as we provide all the training required!

We have full time or part time vacancies available.

Everything we do at Somerset Care is underpinned by our four core values: Connecting with people, Making a difference, Doing the right thing and Embracing change

We really care about our staff and offer a range of excellent benefits:

- Full company induction, ongoing training to gainNVQ & Care qualificationsplus the opportunity to start anApprenticeship

- Enhanced pay for nights, weekends and bank holidays

- We have partnered withWagestreamso you canaccess your earned wages before payday

- Blue Light Card- provides access to more than 15,000 discounts from large national retailers to local businesses!

- Reward and recognition- Bright Sparks, Somerset Care Group Awards, Long Service Awards

- Refer a Friend Bonus- £350 per person you refer (Uncapped and paid on successful appointment)

- Wellbeing supportavailable, covering a wide range of support services and events.

Apply now to speak to our friendly recruitment team!

- As a valued member of our team,Care Assistantsare key to helping us provide the support and care our residents deserve.

- Care Assistantsdo more than a job, they change a life. You would be part of a team that provides high quality, person-centred care which allows our residents to live their lives as they choose.

- You'll be working from care plans, supporting residents through mealtimes, engaging in activities and providing companionship.

- By joining us as aCare Assistant, you will help support the values of making a difference and doing the right thing, which makes this so much more than a just a job.

- OurCare Assistantpay rate is£11.86per hour withenhanced pay on weekends.

“I have always felt very proud to work for Somerset Care and feel very grateful for the career opportunities & support I have been given.”

If you would like to have a chat with our friendly recruitment team, please call us on 01823 802 637 and select Option 1.

Somerset Care Group is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

KEY RESPONSIBILITIES Improving patient flow within surgery hours, increasing the time efficiency of appointments, and reduction of waiting times Reduce time spent by GPs on managing correspondence You will be expected to develop links with local GP practices, colleagues within the service and local communities to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role and a caring attitude towards patients. Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Professional Development Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant mandatory training Be aware of own professional boundaries and what to do when you have reached them Quality The post-holder will strive to maintain quality within the Practices, and will: Alert other team members to issues of quality and risk Work to practice protocols Apply infection control measures within local and national guidelines Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies