Total 10,499 Customer Service job vacancies in Brent, North West London

An exciting opportunity has arisen to join our service management team at the Royal Free London NHS Foundation Trust (RFL). We are looking for a Service Manager to manage our Immunity Directorate at the Royal Free site.

You will work with consultants and colleagues to manage the delivery of a high quality service and lead an administrative team to ensure the best possible patient experience.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven managerial experience, experience of managing staff and knowledge and awareness of operational targets within the NHS. You will have excellent communication skills be able to demonstrate strong leadership and management skills. You should have a flexible approach to work, be able to manage workload and work as part of a team to tight deadlines without supervision.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
• To manage administrative and support teams within the service.
• Deliver appraisal and mandatory training requirements for all staff within these teams
• Lead the directorate performance management systems ensuring that Trust and NHSE/I standards are understood and adhered to and that performance reports are produced to enable divisional compliance
• Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
• To be responsible to the Assistant Operations Manager for financial performance relating to delegated budgets and operational performance of the service /directorate
• Represent the directorate leadership team as required

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


This advert closes on Thursday 5 Dec 2024

Your new company
You will be joining an excellent organisation in the education industry. This Trust has a number of schools across the Dudley and South Staffordshire areas and has been established for nearly ten years. Offering an innovative and collaborative setting for their students and support teams.

Your new role
To provide specialist HR support of exceptional quality in the employee lifecycle, systems and processes, payroll, recruitment and project work in policy development.The role will be reporting to the CEO, headteachers, SLT, Governors, support staff and individuals of the Trusts central team.Key tasks, but not limited to, are:

• Responsibility of the employment lifecycle: recruitment, onboarding, retention, offboarding, resource management.
• Payroll.
• Developing and maintaining templates/forms associated with the Trusts policies and procedures.
• Support with low level ER management case work in allocated schools.
• Conduct weekly meetings with the SLT for HR related issues.
• Review staff absence and maintain/develop all policies around this.
• Note-taking in meetings.
• Reporting for all HR related documents and policies.

The role is working in one of their schools in the South Staffordshire areas (DY postcodes) with at least one day a week based in Kinver and will be 8-4 in the office (some flexibility on start time) for a 37-hour working week, throughout the year,

What you'll need to succeed Experience in a related HR role with key skills in the employment lifecycle, recruitment, case work support, staff absence, policies and reports, ideally from within a Trust/Education setting.

• 
  
  • Qualified to at least NVQ Level 3/CIPD Level 3 or equivalent relevant experience and have a good standard of English and Maths
  • Be able to demonstrate a successful track record of managing and developing HR processes such as recruitment, payroll, probationary periods, and low-level casework
  • Highly skilled in Microsoft Word, Excel, Power Point and Publisher, MIS's and applicant tracking systems
  • Able to analyse data and present the findings in a variety of forms, tailored to the receiving audience
  • Consistently accurate in your work
  • Able to work independently and with others
  • Value driven
  • Able to form, develop and maintain professional relationships quickly
  • Tenacious
  • Committed to the highest standards of child protection and safeguarding

As the role will be working within an education setting, additional compliance checks including an enhanced DBS will be required. (This can be provided by Hays).

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Introduction

We are growing our IT Service Desk Team and have an exciting opportunity for an experienced Service Desk Analysts to join us at our Head Office in Wakefield. Reporting directly into the Service Desk Manager, you will provide efficient and effective technical support to all users across cardfactory in response to IT issues and requests raised via multiple channels.

Working in a high call volume environment you will need to have excellent communications skills, be a great team player with the ability to problem solve. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems, and server administration. This role would be suited to someone with prior experience within an IT Service Desk role and/or excellent technical knowledge and looking to develop further

This is an office based role working from our Wakefield office, great links to the M1 and free onsite parking.

Please note, this role includes shift work:
Peak shifts ( 1st October - 31st December) are a mixture of 6:00 - 14:00, 7:00 - 15:00,
8:00 - 16:00, 9:00 - 17:00, and 10:00 - 18:00.

Outside of peak, shifts are a mixture of 8:00-16:00, 9:00-17:00, and 10:00-18:00.

In addition to this, Weekend shifts include Saturday 8:00 - 16:00 (on call until 23:00) and Sunday 8:00 - 16:00 (on call until 23:00)

Role Responsibility

• Act as the first point of contact for IT support queries and issues.
• Log all Incidents and Service Requests correctly in the IT Service Management Tool.
• Triage, diagnose, and troubleshoot issues with end-user devices, printers, peripherals, MS Office, user connections, and core business applications (POS, ERP).
• Collaborate with colleagues and IT teams to resolve incidents and requests within agreed SLAs.
• Assign or escalate complex issues to the appropriate team or third party.
• Provide updates to end-users on the progress of their requests or incidents.
• Identify, investigate, and monitor incident trends to prevent recurrence.
• Perform user administration and access management tasks.
• Liaise with third-party support partners for timely incident and request responses.
• Take ownership of incidents and requests from receipt to resolution, ensuring detailed records of actions taken.

The Ideal Candidate

• Previous IT Service Desk experience (preferably in a retail environment).
• Proficient in troubleshooting MS Office, desktop OS, and server administration.
• Knowledge of supporting POS systems.
• Experience with Adobe and Antivirus software administration.
• Familiar with Exchange/Active Directory (account creation, password resets, group creation).
• Understanding of network concepts (DNS, DHCP, Email, HTTP, SSL, TCP/IP).
• Basic networking skills (LAN/WAN/VPN support).
• Experience in high call volume environments, preferably in retail.
• Motivated, positive attitude, and great team player.
• Good analytical, problem-solving, and communication skills.

Package Description

0

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. 

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.

Benefits

• Pension
• 15% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym membership, mobile phone contracts, and car leasing
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
• Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.

undefinedundefined undefined

Sportswift Ltd T/A Card Factory

Salary: 3/4 £28,544 - £30,767 per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Hours: 36 hours per week - 8am-4:15pm (Monday-Thursday) and 8am-4pm (Friday)
Contract: All year roundNightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for a Receptionist and Administrative Assistant to join our busy school office. This is a key role within the Administration Team. You must have excellent verbal and written communication skills and be able to respond to parents and carers, visitors, pupils and staff in a polite and confident manner.
Please see the attached job description and person specification for full details of the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs. For an informal discussion about the role, candidates are invited to contact the school office.To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: 12pm, 29th November 2024
Interviews: w/c 9th December 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Salary: Starting Salary – Scale SC3: £24,442.20 (FTE £28,544) Salary is per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Contract: Permanent, Term-time only
Hours: 36 hours per week, Monday to Friday
Nightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for enthusiastic Learning Support Professionals with drive and creativity to join our dedicated and welcoming team to support the delivery of our curriculum, across the school (Primary, KS3 & 4, 6th Form), to enable our pupils to make exceptional progress in all aspects of school life. We are looking for experienced staff and Graduates to deliver ‘quality first’ learning experiences that challenge and engage. You will supervise and provide support for pupils to help improve engagement in learning, remove barriers to learning, improve attainment and promote their self-confidence and emotional well-being, whilst creating and maintaining a purposeful, orderly and supportive environment.
The role provides routine opportunities for professional development that can lead to qualified teacher status or the completion of accredited therapeutic courses.
Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs. Visits to the school are warmly welcomed and encouraged.
For an informal discussion about the role, candidates are invited to contact the school.
To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: Friday 22nd November 2024 at 8am
Interviews: From 25th November 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Salary: Starting Salary – Scale SC3: £24,442.20 (FTE £28,544) Salary is per annum inclusive of London Weighting Allowance
Location: Nightingale Community Academy, Tooting, SW17 7DF
Contract: Permanent, Term-time only
Hours: 36 hours per week, Monday to Friday
Nightingale Community Academy is a special school in Wandsworth for 120 boys aged 5 to 19 with social emotional and mental health needs.
Primary pupils benefit from a purpose-built classroom hub and outdoor adventure playground and access to weekly music lessons and a comprehensive therapy service. Secondary and post-16 students are offered a broad curriculum including vocational courses such as motor vehicle studies, construction, horticulture and hospitality. All pupils benefit from regular animal therapy at Tom’s Farm, which is located on the spacious school site.
Staff at Nightingale Community Academy take pride in the development of young people in a safe and stimulating environment and are offered a rewarding and varied career in return. We are looking for enthusiastic Learning Support Professionals with drive and creativity to join our dedicated and welcoming team to support the delivery of our curriculum, across the school (Primary, KS3 & 4, 6th Form), to enable our pupils to make exceptional progress in all aspects of school life. We are looking for experienced staff and Graduates to deliver ‘quality first’ learning experiences that challenge and engage. You will supervise and provide support for pupils to help improve engagement in learning, remove barriers to learning, improve attainment and promote their self-confidence and emotional well-being, whilst creating and maintaining a purposeful, orderly and supportive environment.
The role provides routine opportunities for professional development that can lead to qualified teacher status or the completion of accredited therapeutic courses.
Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.
Nightingale Community Academy is part of Orchard Hill College & Academy Trust, an established family of specialist academies and college centres that provide for over 1500 pupils and students with a wide range of learning abilities and additional needs.Visits to the school are warmly welcomed and encouraged.
For an informal discussion about the role, candidates are invited to contact the school office.To apply for the role please use the quick apply option to submit an application. If you have any queries, please contact the school office.Your application form will be scored according to each of the requirements laid out in the person specification for this role. Please demonstrate in your statement how your experience, skills and knowledge match the criteria that are required for the role.
Please note that CV applications cannot be considered.
Closing Date: Friday 22nd November 2024 at 8am
Interviews: From 25th November 2024
Nightingale Community Academy and Orchard Hill College and Academy Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Appointments made will be subject to an Enhanced Disclosure via the Disclosure and Barring Service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.

Essential Qualifications:
―Maths and English GCSE Grade 4/C or equivalent (Level 2)
Desirable Skills:
―Proactive team player with a positive outlook
―Keen eye for detail
―Good written and verbal communication skills
―Empathy towards a demographic with high free school meals rate and poverty levels
―Good understanding of the vocational frameworks regarding either music production/performance, media, games design, art/animation, performing arts or events management
Key Tasks:
―Promote learner attendance, punctuality and safety and wellbeing of young people ―Support with assignment brief comprehension for learners with barriers to learning
―Encourage student self-esteem and to take responsibility for their own learning ―Encourage learners to proofread written work, spelling, punctuation and grammar ― ―Record academic progress and positive behaviour notes on Arbor―Feed into the learning support plans and half-term reports to ensure learner progress is reviewed ―Set weekly targets with learners to feed into their Individual Learning Plans (ILPs)
―Communicate with parents/carers on behalf of the tutor―Assist the tutor to refine lesson plans develop personalised learning resources based on the needs of students
―Support the tutor during lesson delivery to ensure learners have an engaging experience that enables them to achieve their qualifications and progress
―Assist wheelchair-using learners to access WC facilities
―Invigilate exams according to learners’ access arrangement need
―Provide cover, as required, when staff are absent
Salary and Days of Work
―We are recruiting for multiple part-time and full-time roles
―Up to 35 hours across 5 days a week for 36 weeks per year (term-time only)
―This is a fixed-term position until the end of the academic year, with scope to become permanent
―Salary FTE £27,300
―The actual salary is based on hours worked, for example, 35 hours a week for 36 weeks a year is paid £20,601.00
―Start Date ASAP

Receptionist

Contract Type - Permanent
Flexible hours per week

Employment Type - Flexible

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.

What we look for

* Previous experience in a customer facing role in a fast paced service environment

* Excellent communication skills, both in person and on the phone

* Passionate about delivering the highest levels of service with a desire to learn, work hard and progress

* Comfortable in a front line role facing the public

* Empathetic and able to build relationships

* An open personality who is relaxed and natural in their interactions

* Accurate with good attention to detail

* Demonstrable desire to pursue a hospitality career

* Able to work effectively as part of a team

* Previous experience in a fast paced service environment

* Opera knowledge is a definite advantage

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Receptionist

Contract Type - Permanent
Flexible hours per week

Employment Type - Full Time

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

The Role

As Front of House Team Member you will mainly work on the Reception desk providing a warm welcome and great service to our guests from the moment they arrive to the moment they leave. Previous experience with Opera is an advantage as you will of course be helping our guests with Check-in and Check-Out, however more than that you will have the opportunity to really get to know your guests in order to better anticipate their needs and deliver a truly personalised experience. You will need to be proactive in solving guest queries and be able to do your best work while remaining cool and calm in busy times. Our Front of House Teams work a shift rota so you will need to be comfortable working five days out of seven, with some early shifts and some late shifts.

What we look for

* Passionate about delivering the highest levels of service with a desire to learn, work hard and progress

* Comfortable in a front line role facing the public

* Empathetic and able to build relationships

* An open personality who is relaxed and natural in their interactions

* Accurate with good attention to detail

* Demonstrable desire to pursue a hospitality career

* Able to work effectively as part of a team

* Previous experience in a fast paced service environment

What's in it for you?

* Great development opportunities

* Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group

* Interest free season ticket loans (conditions apply)

* Access to a 24/7 Employee Assistance Program

* Pension and Healthcare Schemes

* Wagestream - get access to earned salary before payday

* Paid volunteering days

* Generous recommend a friend scheme

* Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)

* Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal

* Great Recognition program

* ...and many more!

Job Title: Floating Support Practitioners
Location: Solihull
Salary: £25,089 - £27,069 per annum

I am currently working with a leading charity supporting those going through addiction. They are currently recruiting for Floating Support Practitioners to oversee their clients within community links.

As a Floating Support Practitioner, you will be working with clients who are vulnerably housed or homeless, working in clients' homes and various locations to support clients in addressing their substance needs, finding accommodation and being able to live independently. You will understand the barriers clients face to accessing services, and the impact substance use has on sustaining accommodation.

We are looking for an energetic and confident self-starter, you have a qualification in health/social care, youth or community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we'll consider candidates with experience of working in the substance misuse and housing and homeless field with a commitment to complete NVQ Level 3 Health and Social Care.
As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. What's more, you have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office. You will need to be able to work flexibly in terms of working hours to support your clients.

Due to the nature of the role, a driving licence and access to a car is desirable.

In return, you can expect some great benefits, including 32 days' holiday, a contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.

Click Apply TODAY to be considered for this role.

Job Title: Care Coordinator
Location: Flexibility to work between central Wolverhampton Office and in the field (West Midlands based)
Hours of work: Predominantly Monday to Friday with some flexibility for weekend shared on call
Salary: £25000 to £30000

*** Full UK driving licence, own vehicle and flexibility to travel is ESSENTIAL***

Your new company:In partnership with an established provider of community care and support for clients with medium to complex care needs, I am seeking a competent, compassionate, and driven CARE COORDINATOR to join their team.
You will join the team at an exciting time of expansion and growth and be a driving force behind the delivery of quality care packages.You will become an essential part of the day-to-day delivery of complex care within people`s own homes, ensuring they are able to live a comfortable, dignified, and independent lifestyle

The day-to-day responsibilities:
" Implementing new care packages for the people you support, effectively allocate care/support staff, and match their expertise with the needs of the people they are supporting
" Basing yourself in the field and office as required, whilst ensuring a consistent and high service of care is provided. From time to time, you will need to cover shifts in an emergency.
" Maintaining contact with Service users in person and over the phone.
" Ensuring person centred care is effectively delivered and that care and support plans are updated regularly to reflect this
" Meeting with the clinicians and external providers regularly to review care packages and ensure care is being delivered in line with company and CQC standards
" Prepare and send monthly reports to the Clinical Commissioning Group (CCG)

What we need from you:
" Proven experience in a similar role
" Relevant care qualification (level 3 in health and social care or willing to work towards this)
" Outstanding communication skills, as well as a good eye for detail, strong organisation abilities and competent IT usage
" Full UK driving licence, access to your own vehicle and flexibility to visit clients and professionals throughout the West Midlands
" Commitment to sharing on call requirements, including weekends on occasion
Your fabulous skills, knowledge and experience will be rewarded with:
" Generous annual salary ranging from £25000 to £30000 depending on experience
" Paid mileage
" Access to on going personal and professional development
" Casual dress
" Company events
" Company pension
" Employee discount
" Free parking
" On-site parking

If you are seeking your next role with a forward-thinking provider who is committed to delivering high-quality, person-centred care and ensuring the people they support remain as independent as possible, please click apply NOW!

Complex Care Service Manager

Wolverhampton - Office and field based with shared on-call requirement

£30000 to £35000

Are you a dedicated and experienced care professional ready to make a real difference?

We're seeking a dynamic Complex Care Service Manager to join our established team in Wolverhampton. You'll play a crucial role in providing exceptional care to individuals with complex needs, enabling them to thrive in their own homes

What You'll Do:

Lead with Compassion: Oversee the delivery of high-quality care, ensuring the well-being of our service users.

Develop and Empower: Mentor and support a team of dedicated care professionals, fostering a positive and supportive work environment.

Ensure Excellence: Maintain the highest standards of care, adhering to all relevant regulations and guidelines.

Effective Management: Manage complex care packages, including risk assessments and care planning.

Strong Communication: Build strong relationships with service users, families, and healthcare professionals.

Administrative Proficiency: Efficiently manage administrative tasks, including record-keeping and reporting.

What You'll Need:

Proven Experience: Previous experience in complex care, ideally within a home care setting.

Qualifications: Level 3 in Health and Social Care or equivalent.

Clinical Expertise: Knowledge of complex care needs, such as tracheostomy, ventilation, bowel care, and PEG feeding.

Leadership Skills: The ability to inspire and motivate a team.

Strong Communication: Excellent verbal and written communication skills.

Reliable Transport: A full UK driving license and access to your own vehicle.

What We Offer:

Competitive Salary: £30,000 - £35,000 per year.

Career Progression: Opportunities for professional development and advancement.

Supportive Team: A friendly and collaborative work environment.

Rewarding Work: The satisfaction of making a real difference in people's lives.

Ready to Make a Difference?

If you're passionate about providing exceptional care and ready to take on a challenging and rewarding role, apply now!

Medical Receptionist
Hours: Part-time or Full-time | Flexibility required | 8:00 AM to 6:00 PM | Monday to Friday
Location: Cleveland
Contract: Permanent and Locum options available
Pay: Dependent on contract

Job Summary

• We are seeking a reliable, motivated Receptionist to join our friendly and dynamic team at our busy surgery.
• The ideal candidate will have excellent telephone and face-to-face communication skills, along with a passion for providing outstanding service to our patients.
• This is a diverse role, where no two days are the same, so we're looking for someone who thrives in a fast-paced environment and enjoys interacting with people.

Main Duties & Responsibilities

• Patient Interaction: Answer telephone calls, face-to-face enquiries, and online queries. Assess patient needs and guide them to the appropriate services.
• Appointment Scheduling: Use the EMIS clinical system to schedule appointments, manage queries, and maintain accurate appointment records. Full training on the EMIS system will be provided.
• Administrative Support: Assist with general administrative tasks, including processing patient information, distributing messages, and providing support to the clinical team.
• Team Collaboration: Act as the central point of contact for patients and work closely with both the clinical and administrative teams to ensure efficient service delivery.
• General Reception Duties: Greet patients, assist with inquiries, and support the smooth running of the practice with various administrative tasks.

Key Skills & Experience
Essential:

• Experience of working with the general public.
• Excellent communication skills (both written and verbal).
• Strong IT skills (email, Word, etc.).
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to work across a range of hours.
• Experience in a GP practice or primary care setting.
• Administrative experience in a healthcare environment.

Benefits:

• Four weekly payroll runs
• £250 Welcome Bonus
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations
• £150 Switching Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.
• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of 150 hours in your new placement.
• £750 Referral Bonus - Simply refer your friend. If they get the role, we'll give you up to £750.

To Apply: Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963

Job Overview:

As an Electrician in our Direct Repairs department, you will play a vital role in delivering a comprehensive, efficient, and responsive property service. You will work across South London, providing high-quality maintenance services to residents, internal colleagues, and partners.

This role includes occasional Out of Hours work, offering additional earnings. A company van will be provided for work purposes.

Key Responsibilities:

• Deliver high-quality responsive maintenance services.
• Manage repairs effectively from issue to completion.
• Provide support and clear structure to operatives.
• Ensure final quality assurance of all repair works.

What You'll Need:

• Proven track record as an Electrician with at least 5 years of experience.
• Strong focus on customer satisfaction
• Trade Qualifications:
  • City and Guilds 18th Edition Certificate.
  • Qualified to Part 1 & 2 City and Guilds for electrical installation.
  • City and Guilds 2391 testing and inspection (desirable but no essential).
• A valid UK driving licence is essential.

What's in it for You:

• Pension scheme
• Life assurance
• Healthcare cash plan
• Eyecare & dental benefits
• Birthday leave
• Retailer discounts
• Cycle to work scheme
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development

How to Apply:

Please feel free to apply direct to this ad, or call john on 01772208967 or email me at john.neary@servicecare.org.uk

Service Care Legal are currently recruiting on behalf of a Legal 500 firm who are seeking a Duty Solicitor to join their criminal department. Please find below further details with regards to this role.

ROLE: Duty Solicitor
LOCATION: Central or South East London
SALARY: £37,000 to £45,000

The Role:

• To handling a variety of criminal defence cases and providing essential representation to clients.
• To manage your own caseload and gain exposure to a broad range of criminal matters.
• To conduct advocacy in the Magistrates' Court and, if you have, in the Crown Court.

Key Responsibilities:

• Providing representation for clients detained at police stations
• Managing your own caseload of criminal defence cases, covering a wide range of offences
• Conducting advocacy in the Magistrates' Court, including summary trials, and Crown Court hearings (if you hold Higher Rights of Audience)

The Person:

• At least 1 year's PQE in criminal law
• Duty Solicitor accreditation
• Proficiency with case management systems and IT
• The ability to manage a demanding caseload with minimal supervision

If this Duty Solicitor role sounds like an opportunity of interest, please contact Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.