Total 89 Customer Service job vacancies in Borehamwood, WD6 5PD

This is an exciting time for us; it could be for you too.

We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North East Essex. To help us do this, we will work closely with our local partners to deliver more of the joined-up services and care our residents need.

This is the ideal for someone who wishes to contribute to the on-going success of the service. You will need an excellent telephone manner & communication skills, with an exemplary dedication to customer service. Service Desk experience of supporting I.T. systems would be preferable.

Our current service operates Monday-Friday 0800-1700, but we would be very happy to receive applications based on the majority of hours completed after 1700 Monday-Friday or over weekends. We want to expand the time our services are running and are willing to be very flexible with agreeing a working hours pattern. Applications to work within the standard 0800-1700 are still very welcome.

If you have the vision and commitment to take forward this role and share our commitment to put patients at the heart of everything we do and save both staff and patient time then we would love to hear from you.

Please note, this is a Hybrid role requiring 2/3 days per week onsite at either our Colchester or Ipswich Hospital bases. Training will be provided which is performed fully onsite and is expected to last approximately 6 weeks.

As a Service Desk Operator , you will:
• Provide quality telephone support to our end users.
• Log and manage support calls for assistance to a conclusion.
• Use remote diagnostic tools to carry out remote assistance to resolve calls at first contact. Escalate to Service Desk Analysts, second and third level support teams any calls that require further diagnostics.
• Manage the call flows to comply with Service Level Agreements, ensuring timely interventions by the on-site technical team and third party contractors if required.
• Communicate with users at all levels within the organisation, ensuring they are fully aware of progress at all times.
• Use experience and creative thinking to work with the Service Desk Manager to modify processes and procedures so they better meet users’ needs.
• Assist and advise Service Desk Analysts and Administrators with their daily tasks.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Monday 27 May 2024

For full details of the responsibilities and duties of this role please see the attached job description.

To work as a member of the ward team , establishing effective communication networks across the multidisciplinary team and wards/departments of the Trust and with patients and carers. To establish professional relationships with patients/relatives/carers, communicating with them in ways that respect their views, beliefs and culture, and being aware of own response to distressing circumstances. For full details of the responsibilities and duties of this role please see the attached job description.

For full details of the responsibilities and duties of this role please see the attached job description

For full details of the responsibilities and duties of this role please see the attached job description.

A Vacancy at East Suffolk and North Essex NHS Foundation Trust.


We are seeking a new substantive Consultant in Intensive Care Medicine to join our friendly and proactive department at Ipswich Hospital, part of East Suffolk and North Essex NHS Foundation Trust (ESNEFT). This new post has been developed as we expand our permanent workforce. We are a strong and supportive department and are looking for a long term colleague, who can bring their own skills and attributes to the department.

Our Enhanced Welcome package includes an additional £20,000 and relocation costs to thank you for choosing to work at our Trust and your new journey with ESNEFT.

The successful candidate will normally be required to reside within a distance of 10 miles by road of the main hospital base or 30 minutes travel time when performing non-resident on call duties, in order that they are able to attend urgent and emergency cases. Some consultants live further than this during their working week but stay locally when on call. Advice can be sought at visits regarding areas for relocation. Relocation expenses are available for successful candidates.

Additional roles may also be offered, once the new appointee is settled in, subject to mutual agreement, which may require onsite non clinical work. These will be remunerated through APA within the job plan. If appropriate, the appointee will be named as an anaesthetic trainee Educational Supervisor. Educational supervision is paid at a rate of 0.25PA per trainee (max 0.75PA).

Any pre-existing consultant level additional NHS responsibilities will be discussed at interview and can be accommodated by mutual agreement.

If the successful candidate wishes to undertake private practice, they must offer the Trust an 11th PA prior to undertaking such arrangements (as per Ts and Cs)

East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provides hospital and community health care . We serve a wide geographical area with a population approaching 800,000 residents. We deliver care services from two main hospitals in Colchester and Ipswich, six community hospitals, high street clinics and in patients’ own homes. We have nearly 10,000 staff, with an annual budget of over £650 million. We are the largest NHS organisation in the East Anglia.

We are building for better care with an exciting capital development programme across our sites – totalling £100million over the next five years.

We are buildIng a new elective orthopaedic centre for ESNEFT at Colchester Hospital. It will be one of the biggest centres in the country and will ensure we can retain complex and low volume cases locally for the people we serve.

We are also now building a £7million specialist interventional radiology and cardiac angiography unit at Colchester.

At Ipswich we are investing £35million in a new Emergency Department and co-located Urgent Treatment Centre, with additional diagnostic imaging kit (MRI and CT). There’s a £5.3million molecular diagnostic laboratory soon to open at Ipswich, and works begins soon for a new Breast Care Centre and a Children’s Unit.

our websiteandCome and Join us recruitment video.

All consultants in the department have a continuing and individual responsibility for the care of patients in their charge and a general responsibility to provide, in conjunction with their colleagues, an effective Service to meet the needs of the local population, within the resources available.

The proposed timetable for the post is indicative of the work required. It may be possible to negotiate aspects following successful appointment depending on the interests of the applicant and current service needs.

The appointed colleague will be given the opportunity to review their job plan after 3 months with the clinical director/clinical lead and then on an annual basis.

Proposed job plans are shown below

Clinical sessions - 8.5PA DCC (including on call and clinical admin)

1.5 SPA

TOTAL = 10 PA

The tentative job plan can be provided on request to the clinical lead.


This advert closes on Wednesday 15 May 2024

For full details of theresponsibilitiesand dutiesof this role please see the attached job description.

For full details of theresponsibilitiesand dutiesof this role please see the attached job description.

An exciting opportunity has arisen to join our operational management team within General Surgery and Gastroenterology at Ipswich Hospital.

This role is ideal for a dynamic individual looking to expand their knowledge and leadership experience within the NHS.


As a Service Manager you will support the day to day operational service delivery, supporting the General Manager and Assistant General
Manager to ensure General Surgery and Gastroenterology deliver on current recovery trajectories as well as achieving cancer waiting times and
the 18 weeks RTT target. You will play an integral role in the delivery of NHS performance and quality standards, ensuring the right care and
treatment is provided to all patients.


Working with a team of dedicated healthcare professionals to deliver our service, you will be able to develop your operational and management
skills in a supportive and innovative atmosphere. This role plays a major role in the continuing development of service delivery for the benefit of
our patients where care and compassion are central to everything we do.

As a Service Manager you will be part of the Clinical Delivery Group leadership team for General Surgery and Gastroenterology that supports the achievement of the financial performance and operational objectives ensuring workforce, accommodation and equipment resources are optimized.
In conjunction with the General Manager, you will provide operational management support to the service. With the General Manager you will
manage all aspects of operational delivery to agreed quality standards and within the resource and income base available, to support the Trust's
development as a clinically led organisation.

You will deliver an efficient and effective administrative service by managing the administration staff. You will support the division in achieving its financial performance and operational objectives. You will also work in partnership with colleagues across the Trust to drive the achievement of the Trust’s corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards
incorporating quality, safety, contractual, financial and people.

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Wednesday 3 Apr 2024

For full details of the responsibilities and duties of this role please see the attached job description.

For full details of theresponsibilitiesand dutiesof this role please see the attached job description.

Your new role as a Care Assistant could be right around the corner at Elstree View Care Home in Elstree. The home is looking for a team member like you to deliver high quality care to our residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the lives of others

You’ll also love getting involved in fun events in the home, working alongside the Wellbeing team to provide a wonderful resident experience, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• Up to £11.45 per hour
• Enhanced pay options
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Exclusive employee discounts incl. retail and leisure savings
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery awards

Are you an enthusiastic, hard-working and motivated Registered Nurse with good communication skills looking for your next opportunity? Are you passionate about delivering high standards of patient care as part of a multi-disciplinary team? If you are able to answer yes to these two questions, then you could be the person that we are looking for!

We are excited to able to offer an opportunity to join the Haematology Clinical Nurse Specialist Team at Ipswich Hospital as a Haematology Support Nurse. We are a dynamic team of nurses that strive to deliver high standards of specialist care for Haematology.

We have a wealth of experience in the team to support you and we will welcome your skills and experience.
• To support the Haematology Clinical Nurse Specialists in providing specialist haematology knowledge, advice, information and Education to patients, carers, health care professionals and relevant others.
• To support the Haematology Clinical Nurse Specialist in service delivery ensuring that it meets national recommendations and directives for patients with cancer.
• To support the Haematology Clinical Nurse Specialist in Education and Training of staff within the diversion on the care of Haematology patients.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Monday 1 Apr 2024

For full details of the role and responsibilities please see attached job description and person specification

Helpdesk Administrator

NN5 5PD

We have an exciting opportunity to work at a prestigious manufacturing site in Kettering. The role will be based on a Helpdesk where calls are handled on behalf of a building maintenance company who help keep the site functioning properly. You will be based in nice modern offices with a friendly, close nit team who will be there to offer full training and ongoing support.

• Monday to Friday
• 8am - 4:30pm
• up to £27,000 Annual salary
• Office based sit

The role will involve

• receiving calls, emails or walk ins from members of the Manufacturing business.
• They will be calling or dropping in to mention problems they are having on site.
• The problems might involve the buildings electrics, plumbing, heating or cooling for example.
• Your role will be to accurately log the issues onto the companies CAFM system (online booking system). Once logged, you will choose which engineer is most suited to carry out the work, and you will assign the work to them.
• Once completed, you will log the work onto the CAFM system and mark as completed. If the work can not be completed by the team on site, you will liaise with a local approved subcontractor to help get the work completed.

You will need to have a good understanding of IT systems such as databases and email and must be confident responding to phone calls and liaising with engineers on site. You may have worked on a customer service helpdesk in the past or on a service desk. Good administration skills would be advantageous, but the bulk of the work will be using an online CAFM system. Previous CAFM experience is not essential. The person that is currently working in the role will be available to help with training, support and will shadow you until you feel comfortable to carry out the role alone

If this position is of interest, please click APPLY and send your CV directly to HVAC Recruitment. Alternatively, call

0208 092 6500

and ask for Jules. #indsouth

Job Types: Full-time, Permanent

Salary: £26,000.00-£27,750.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Work Location: In person