Total 811 Customer Service job vacancies in Birmingham, B23 6DW

As a Supervisory IT Specialist (APPSW), you will:

• Exercise delegated authority to oversee the overall planning, direction, and timely execution of a major program segment (development, delivery, and support of business applications and solutions).
• Establish program goals and objectives and develop and approve multi-year and long-range work plans and policies, as well as manage the overall work to enhance achievement of the Branch's goals and objectives.
• Represent the Branch and the Division on IT program initiatives, committees, and study efforts pertaining to assigned program area, services, and operations; and, provide liaison and pertinent information to internal and external stakeholders.

Starting at $122,198 Per Year (GS 14)

The Associate Chief Counsel (Finance and Management) supports the administrative, financial, and managerial programs of the Office of Chief Counsel and Deputy Chief Counsel on all management matters for the organization nationwide. The Field Operations function of Finance and Management (F&M) is responsible for supervising and coordinating administrative, program, and clerical support duties for all of Chief Counsel's field functions, located in over 50 cities nationwide.

As an Area Manager, you will be responsible for the direction and coordination of all administrative and clerical/program support services provided to Counsel offices nationwide. You will serve as one of several field Area Managers, and, as such, will be responsible for managing the delivery of F&M administrative and support services within an assigned geographic area and/or organizational component. Duties include:

• Working closely with Counsel and IRS executives in the formulation, development and implementation of national and local policies and procedures to ensure the integration and coordination of Chief Counsel programs;
• Directing financial and data management services in support of the Area's legal programs and personnel;
• Providing leadership and guidance to the National and Field Executives and/or their representatives to identify client needs and expectations, and to resolve issues connected with the day-to-day provision of administrative support services;
• Serving as a consultant and expert on program missions, changes, policies, improvements;
• Exercising first-line supervisory authority over Area office administrative and support personnel.

This is not an all-inclusive list. If selected at a lower grade level, you will have the opportunity to learn to perform the duties of the position, and will receive training to help you grow in the position.

Starting at $103,409 Per Year (GS 13-14)

To provide operational leadership for the Service with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial. To provide strong visible, inclusive and compassionate leadership across theService. In partnership with Divisional colleagues, to constantly review and improve theservice(s), taking into account local and national guidelines and guidancefrom professional leads To ensure that effective strategies are in place for the Service and that keyelements of the service are joined up within Divisional business plans. To ensure that the Service manages its expenditure within the agreeddelegated budget and contribute towards the financial management of theDivision ensuring any opportunities for increased efficiency are realised inliaison with the Service Clinical Manager/Lead Matron. To lead on the development of productivity and efficiency outcomes for theService and the implementation of robust Cost Improvement Plans (CIP). To lead on the demand and capacity profiling across the services within theService, ensuring workforce plans reflect the demand profile and appropriatedelivery of the required activity. To ensure processes and systems are in place to monitor the performanceand activity of Service(s) listed in Appendix 1. In collaboration with the Service Clinical Manager / Matron promote effectivestructures and processes and a culture of delivery and collective working andensure robust communication systems exist for the dissemination ofinformation to Teams. The post holder will support the Divisional on call rota where requested To work in conjunction with Information colleagues to introduce systems thatensure the collection and analysis of complex data for continuousperformance measurement of services within the Service To lead on developing Divisional reports and presentations to provideoperational assurance at various committees and Trust-wide meetings whererequired.

0 - 19 Services has a fantastic opportunity for an Interim Service Manager who wants to be a part of developing a new management team, focussed on delivering safe, high-quality care in the community to children, young people, and families across Birmingham. This role will predominantly be working with the 0 - 5 Birmingham Forwards Steps portfolio.

It is important to us as a team that our management practice and delivery of care reflects the core values of our organisation and that we are caring, open, respectful, responsible, and inclusive and support the Division in being a ‘Great Place to Work’.

The post-holder will be primarily responsible for the operational management and service improvement of services working with the Service Clinical Manager to contribute to the overall performance of the Group.

This Interim role will run up to the end of October 2025 and the post is open for applicants as a secondment or fixed term position.

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.

The role involves working in partnership with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe services listed within appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.

The Service Manager will, along with the Service Clinical Manager / Matron lead on the development of relevant services and see that they contribute to the performance of the Division overall.

The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a “Great Place to Work”.

The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager.

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Successful applicants will undertake a robust induction package into the trust, the service and role. The induction package will be bespoke to their needs and include training and development plan that will support them in undertaking the role. The Group Manager will work with you regarding your ongoing development and ensure regular management supervision is embedded into your work plan

 To provide operational leadership for the Service with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial.

 To provide strong visible, inclusive and compassionate leadership across the
Service.
 In partnership with Divisional colleagues, to constantly review and improve the
service(s), taking into account local and national guidelines and guidance
from professional leads
 To ensure that effective strategies are in place for the Service and that key
elements of the service are joined up within Divisional business plans.
 To ensure that the Service manages its expenditure within the agreed
delegated budget and contribute towards the financial management of the
Division ensuring any opportunities for increased efficiency are realised in
liaison with the Service Clinical Manager/Lead Matron.
 To lead on the development of productivity and efficiency outcomes for the
Service and the implementation of robust Cost Improvement Plans (CIP).
 To lead on the demand and capacity profiling across the services within the
Service, ensuring workforce plans reflect the demand profile and appropriate
delivery of the required activity.
 To ensure processes and systems are in place to monitor the performance
and activity of Service(s) listed in Appendix 1.
 In collaboration with the Service Clinical Manager / Matron promote effective
structures and processes and a culture of delivery and collective working and
ensure robust communication systems exist for the dissemination of
information to Teams.
 The post holder will support the Divisional on call rota where requested
 To work in conjunction with Information colleagues to introduce systems that
ensure the collection and analysis of complex data for continuous
performance measurement of services within the Service
 To lead on developing Divisional reports and presentations to provide
operational assurance at various committees and Trust-wide meetings where
required.


This advert closes on Thursday 5 Dec 2024

Your new company:We are looking for enthusiastic and compassionate support workers to provide care for a range of service users and support them with their needs. We are based in Kidwelly, providing 24/7 care to our service users. This could include those with learning disabilities, autism, complex needs, and challenging behaviour. Our service users are typically very active and enjoy getting out into the community for activities such as bowling, the cinema and singing and dancing.

Your new role:In the role of support worker, you will be providing support to a range of ages and personalities, promoting their individuality, and enabling them to live in-line with their support plans. As part of this role, you will be involved in social, educational, and work activities to help promote the service users' social, emotional, cultural, and physical well-being. There are elements of personal care within the role, as well as general housekeeping and domestic duties. Typical shifts can range, including days and nights. The shift patterns are long days and wakeful nights. There is also a potential for sleep-ins too.

What you'll need to succeed:You will need at least 6 months experience in a social care role within the last 2 years, desirable experience in the learning disabilities field. It is important that you are passionate about supporting people, are flexible and can adapt in response to a range of situations. You must be able to use a caring approach to build trust and strong relationships.

What you'll get in return:

• Weekly pay
• An internal payroll system with no umbrella companies and hidden costs/additional charges
• A friendly, supportive office team is available 24/7 with our on-call system.
• Career progression
• Referral bonuses
• Free training
• Free DBS
• Flexible working
• Holiday pay

What you need to do now: If this role sounds like something you might be interested in, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client, an established Chemicals manufacturing company, are currently looking to recruit an experienced Research & Development Manager with a strong interest and passion for Organic Chemistry.

Scale up of new products from the bench to kilo lab, pilot plant to full scale production is at the heart of my client's growth strategy and we are therefore looking for a candidate with the ability to manage and oversee the complete product development lifecycle and scale up activities.

Reporting to the Managing Director you will take responsibility for the R&D Technical Hub and a team of R&D Chemists, ensuring the commercial viability of products to market.

As R&D Manager you will also take a key role in the participation of conference calls, customer visits (both on-site and off-site), exhibitions (predominantly Europe) and the delivery of project presentations. A strong understanding of project collaboration with academia and the grant funding process is essential.

This role will work closely with all areas of the business including Chemical Engineers, Process Safety Team, Analytical Team, Sales & Marketing and Operations, therefore excellent written and verbal communication skills are essential.

If you feel you meet the above criteria, are passionate about organic chemistry and innovation and have excellent project management and team leadership / development skills I would be interested in hearing from you.

As the ICT Delivery Manager, you will be responsible for taking ownership of existing workstreams and managing and guiding the delivery. The projects vary from infrastructure, network connectivity and Windows rollout. You will lead project meetings, monitor and report on progress, working closely and collaboratively with internal stakeholders.
You will also contribute to the development of Scope of Works and Statement of Works as well as developing and agreeing key metrics for upcoming projects.

What you'll need to succeed

• Experience working with ICT suppliers in an outsourced environment.
• Ability to prioritise, deliver to agreed deadlines and manage expectations.
• Conversant with ICT Service Desk ticketing software.
• Appreciation of project management methodologies.
• Working knowledge of project and service delivery management frameworks, with reference to project management and change control.
• Understanding of ICT related data legislation.
• Knowledge of quality management and improvement approaches.
• Evidence of successfully implementing complex ICT projects.
• Able to undertake a DBS check

What you'll get in return
Flexible working options are available along with flexible start and end times.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are looking for a number of Customer Service Advisors to join the teams within Birmingham City Council. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services, and we want people with a passion for customer service to join the team.

Your new role
Your new role will require an 8 week in office training period during which you will learn everything you need to know and gain all the knowledge needed for the role. You will use the skills learnt to solve issues, answer enquiries and support people within your community.

A full time position, paying an hourly rate of £12 per hour with added holiday pay.


What you'll need to succeed
The ideal candidate should have strong customer service skills and have confidence working on their own. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with working in a fast-paced environment.



What you'll get in return
As the largest leading local authority in Europe with their reputation solely built upon their passionate investment in people, your employment as a customer service advisor will be a rewarding perk of the job as you will be taking pride in the speed of service within Birmingham City Council as an organisation. You will receive an employee pension scheme and unlimited progression. You will also receive a hourly rate of pay of £12 that will be paid weekly.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Secondary School Receptionist/Administrator
Based in Hodge Hill, Birmingham
£13.10ph

Your new company

A busy secondary school based in North Birmingham is looking for School Receptionist/Administrator. The cover is Monday to Friday, term time only, 8am - 4pm. The role is to cover long term sickness absence.

Your new role

The role will be working in a very busy office to provide admin and reception support. The role will be providing administration support such as inputting data into SIMs. You will also be expected to cover a very busy reception when required. Therefore you must hold strong IT skills.

What you'll need to succeed

You will need to have a high level of communication and IT skills and be able to work quickly under your initiative. You will also have recent satisfactory references for carrying out a similar placement within the last 2 years. You will also need to have an up to date DBS check, the school can't accept any applicants without this.
What you'll get in return
Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The critical care unit is recognised for advanced training in ICM and boasts an active Critical Care Research Department with two Professorial posts, an NIHR Senior Lecturer and a team of research nurses. The department is currently involved in several multicentre studies. Training in a range of special skills including Research, Quality Improvement and FICE & CUSIC may also be available. We will work flexibly with successful candidates to create a post that includes modules in Anaesthesia and/or Critical Care that will enhance development and training. Grade, payscale and rota will depend on the suitability of the applicant but is expected to be on the JSD Higher pay scale with a full shift 1 in 8 rota. For further details or informal visits please contact: - Dr Neil Crooks (neil.crooks2@uhb.nhs.uk) -- Consultant in Critical Care & Anaesthesia

For further information about the main responsibilities please view the attached job description and person specification.

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

Please note: Proof of Right To Work & qualifications are required before processing application

IDN1

Personal Care Assistant


Job Description


Job Description
Im looking for a Personal Care Assistant to support me in my home, along with a chat and some tea!
Im a 33 year old, non-binary person, with several chronic illnesses. I use crutches and am an ambulatory wheelchair user. I have 1 older cat and my two favourite subjects are psychology and accessibility. Im a firm believer that with a little effort we can make the world accommodating to people of all kinds of needs.
Job Purpose & work Duties:

● Main tasks: I need support in simple everyday tasks, such as Laundry, dishes, preparing meals and drinks, and cleaning out the cat litter.
● Fun: I need someone who finds humour in the strangest of situations to help me keep a sense of perspective.
● Help me help myself: dont assume that I need everything done for me!
● This can be a challenging role and I need someone who is trustworthy, and professional yet approachable and warm to be around.
● Previous experience is preferred, as I only have so much energy to explain how to handle complex disability and my needs.
● I want you to have a good work life balance, however, this role is fairly flexible due to my fluctuating conditions. I may need extra hours of support which could be arranged with additional PAs if needed. Good communication and prior notice will be given and expected.
Supporting with
● Mobility, ensuring the employers safety
● Personal care
● Ensuring the house is hygienic and safe
● I self-medicate however because my vision is variable, so experience administering medication is a plus.
Other requirements
● Working in a safe way and highlighting health and safety concerns
● Assisting with management of potential health risks
● Establish and maintain effective communication
● Maintaining confidentiality
● Only applicants who are able and willing to provide a high quality of care can be considered due to the variability of my health.
Basic details
Location: Within my home (Moseley, B13)
Hourly rate: £11.44 per hour
Hours: 10.5 per week: Half hour every morning 10am-10.30am, and one hour in the evening 6pm-7pm.
Requirements
● Level 2 in Health and Social Care or prior experience in care is preferred
● Enhanced DBS will be required
● Up to date flu and covid jabs up to date
● General good fitness and (written or spoken) communication
● Locally based
● A strong moral compass, and good sense of humour
● honesty and patience
● Flexible, reliable, patient and honest
● Ability to understand my needs and work with other support team members
● Stay calm under pressure and unexpected challenges dont faze you.
● Are open to working weekends each month or splitting them with another PA.
● Stay calm under pressure and unexpected challenges dont faze you.
What I can give you
● A comfortable working environment within my home. I have lots of tools to support me but it also includes a friendly cat, a good kettle, and lots of loose tea!
● 5.6 weeks holiday (based on a full time 35 hours per week and pro-rated for any part-time hours)
● Possible training opportunities (E.G., manual handling, Mental Health/First Aid, Sign Language etc).

Please note that this advert has been placed on behalf of one of our customers. Should your application be successful, and you are offered the position, you will be directly employed by the customer and not by PeoplePlus.

As an IT Specialist (APPSW), you will:

• Serve as the technical expert and authority for the Cross Servicing IT program.
• Interpret new legislation, directives, and/or executive orders to understand impact on the organization and develop new policies and procedures impacting all DDM stakeholders.
• Modify collections workflow, develop new program strategies and system standards, establish new system criteria, asses policy needs, and write new policies and procedures to govern the complex Cross Servicing activities.

Starting at $122,198 Per Year (GS 14)

You will be responsible for providing compassionate leadership and professional development for nursing and support workers within the service and will work with the other paediatric senior nurses to develop best practice and ensure that there is consistency across the paediatric unit. In collaboration with senior nursing team and acute Paediatric Matron, you will provide senior nursing leadership for the unit including some weekend working. PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT TO APPLY