Total 48 Customer Service job vacancies in Baton Rouge, Louisiana

Current permanent VA employees and Federal employees from other federal agencies should apply under 12599594.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Licensed Practical Nurse - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-LPN-Career-Flyer.pdf

Duties include, but are not limited to:

• Provide comfort measures and activities of daily living during clinic visits.
• Perform the following procedures: takes digital photos, performs complex- dressing changes, wound management, urostomy, ileostomy, and colostomy care, tracheal and nasopharyngeal suction, suprapubic catheter care, designated urological procedures, and specialized dermatological procedures.
• Insertion of indwelling/intermittent catheters.
• Collection of laboratory specimens (urine, blood, culture and sensitivity).
• Assist with specialized outpatient exams during gynecological, otolaryngeal and ophthalmology visits.
• Perform tonometry and visual screening acuity measurements.
• Maintain and determine an adequate supply of medications and supplies
• Administer Vaccine according to directives and facility policy. Complete request for Lipid Blood work.
• Verbalize knowledge of and demonstrate sufficient interviewing skills to elicit response from patient, identify physical needs, problems or emotional concerns that may interfere with the therapeutic treatment plan.
• Enter annual request for hemoglobin AIC level for diabetic patients Follow policies related to special screenings (suicide risk screening, and alcohol, smoking screening) as required.
• Order urine microalbumin for diabetics.
• Duties include participation in complex Mental Health procedures common to the Mental Health.
• Recognize and respond to emergency situations, anticipating emergent protocol and implementation of it and seeks assistance of the RN and or MD/NP to initiate appropriate emergency intervention as directed.
• Observe, identify and respond to the patient's needs based upon subjective symptoms reported or observed.
• Provide intense observation and reports alteration in symptoms and or conduct identified as disturbed behavior.
• Communicate effectively via phone or in person considering the veteran's mental status and receptiveness to instructions provided.
• Utilize motivational interviewing strategies when engaging in face to face or non-face to face encounters.
• Perform clinical intake, preventive medicine screening, pain education and allergy screening and document adverse react.
• Assist with patient teaching, using approved guidelines. Document on appropriate forms and/or in CPRS and refer veterans or caregiver to the social worker, dietician or other members of the team as requested.
• Determine subjective and objective symptoms the require referral to the RN or provider for intervention.

WHAT IS THE FACILITIES MANAGEMENT & SECURITY SERVICES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations East, Facilities Management and Security Services Operations West

The following are the duties of this position at the full working level.

• Incumbent serves as project leader for the planning, development, coordination, and implementation of real estate projects that impacts multiple IRS locations and/or organizations. In this role, he/she typically directs at least three (3) project teams responsible for implementing real estate projects impacting from 10,000 to 50,000 square feet of space, involving a project budget of up to $2 million, and generally lasting one (1) year. However, larger, build-to-suit locations, projects could last up to 24 months. The incumbent provides key oversight to team members and ensures all project tracking and documentation aspects are completed accurately, thoroughly and timely.
• Incumbent is responsible for managing the initial design and construction projects awarded under the IRS FMSS Internal Leasing Program, the General Services Administration (GSA) leasing rules and regulations and by interfacing with the Lessor and their contractors in support of the IRS lease award. The incumbent provides general oversight of the project along with cooperation from GSA representation by managing IRS lease projects for both build-to-suit and existing building alterations from the development of the Solicitation for Offer (SFO) to final acceptance of the site.
• Incumbent is also responsible for administering an IRS lease following occupancy of the facility and may be designated as the Contracting Officer's Representative (COR). In this capacity, the incumbent is a lease administrator, who handles any lease issues that arise and enforces the lease provisions short of taking any action required of a contracting officer. This may include sending reminder notices of work to be done, requests for corrective action of lease deficiencies, development of "cure" letters for the C.O.'s signature, etc. This person would also coordinate the background investigations with the Lessor to ensure compliance with Homeland Security Presidential Directive #12 (HSPD-12) requirements.
• Incumbent is responsible for monitoring the progress of projects and updating the project control system for all space projects assigned to the office(s) being serviced. As needed, conducts technical reviews of assigned projects to ascertain compliance with all statutory, regulatory, and customer requirements. Provides OJI (on-the-job-instruction) to other specialists and less senior project managers based on review results for any particular office location.
• Incumbent utilizes the full range of project management skills in the accomplishment of work assignments. This include addressing such areas as compliance/integration with organizational goals and objectives; workload and workflow issues; impact to staffing levels; layout options; timelines; furniture and equipment needs; coordination with IT (Information Technology), GSA (General Services Administration), other contractors; and identification and coordination with all other program specialties involved in the implementation, execution, and tracking phases. Resolves all problems encountered pertaining to resource, space, funding, and/or project requirement issues.

• Assists Farm Loan Program (FLP) staff on farm loan program procedural matters.
• Provides guidance and support on the technical aspects of FSA administered farm loan programs.
• Conducts farm loan program reviews in county offices.
• Perform and/or review legal servicing for farm loan programs.
• Provides technical support on farm loan program systems.
• Identifies training or remedial training needs, prepares training curriculums and conducts training.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work from approximately March -December, and you will be in a non-pay status at least 1 pay period or more for the remainder of the year January-February.

Major Duties:

• Performs simple and routine maintenance and repair of grounds, exterior structures, buildings, equipment and related utilities.
• Cleans and services toilets, restrooms or other visitor facilities.
• Assists higher graded maintenance workers in the performance of their duties.
• Operates a light duty truck to pick up supplies and to transport equipment, tools and materials to work sites.

Shreveport offers you the 'lagniappe', which means a little something extra! Shreveport-Bossier City is situated on the Red River in northwest Louisiana. Commonly known as the 'Ark-La-Tex', the point where Arkansas, Louisiana and Texas meet. The Shreveport-Bossier City area is home to Barksdale Air Force Base, as well as numerous colleges and universities, theaters, lakes, golf courses, beautiful housing areas, churches, and great schools. With a population of nearly 400,000 in the city's metropolitan region, the area promises much to do while maintaining a reasonable cost of living and an excellent, temperate climate. You'll enjoy a unique combination of two great American heritages: a little Cajun, and since we're less than 15 minutes from the Texas border, a little Lone Star, too. Shreveport-Bossier boasts elegant Southern charm and a relaxed attitude that suggests you kick your boots off and stay a while to enjoy year-round festivals, Vegas-style gaming, great local dining experiences, live music and family attractions.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment Incentive (Sign-on Bonus): May be offered to highly-qualified candidate.
Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact Robert Knudsen, Robert.Knudsen@va.gov, HR Specialist, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Major Duties/Responsibilities for this position include but are not limited to:

• Provide comprehensive assessment, diagnostic work-up and clinic intervention, including comprehensive patient assessment, health history, physical examination, and patient education to Veterans in the Primary Care team setting.
• Works collaboratively with other health care professionals to accomplish patient, service, and medical center goals, promoting and embracing the Patient Aligned Care Team (PACT) model of care, utilizing Integrity, Commitment, Advocacy, Respect, Excellence (ICARE) values throughout the clinic.
• Distinguish between normal and abnormal findings to establish a diagnosis and initiate appropriate response to emergency health problems.
• Order and evaluate diagnostic tests as appropriate, recommend treatment and/or referral.
• Initiate appropriate referrals and consultations to other clinical services.
• Initiate, evaluate, and change orders for medications.
• Follow Performance Measure guidelines, including completion of clinical reminders; access and timeliness standards; prescription order entry, National VA formulary Requirements, and customer service standards.
• Demonstrates flexibility in responding to clinic demands, adhere to personal and professional obligations and responsibilities.
• Practice and maintain ethical standards, and sustain a work environment that is harmonious and customer service oriented.
• Other duties, as assigned.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Referral Coordination Team (RCT) Advanced Medical Support Assistant (AMSA) works collaboratively with the RCT
facility OCC program, the Patient Aligned Care Team (PACT) and Specialty Care clinicians and other staff within VA and outside VA. The RCT AMSA is responsible for interpreting and verifying clinical RCT member guidance and/or provider orders in accordance with the VHA national scheduling guidelines to schedule, cancel, re-schedule patient's appointments and/or consults. The RCT AMSA is responsible for: monitoring the Unable to Schedule entries; monitoring outpatient appointments for areas of responsibility and other areas as assigned; ensuring timely action is taken on referrals, verifying and updating demographics, verifying basic eligibility. The RCT AMSA may be asked to enter no show information. Duties may include, but are not limited to:

• Performing assigned duties that promotes quality health care, outstanding customer service, and the maintenance of an environment serving the Veteran.
• Reporting any backlogs and difficulties in meeting deadlines.
• Scheduling appointments and consults for the patient and manages worklists as outlined in VHA policy.
• Maintaining the consult tracking package.
• Determining Mission Act/Community Care eligibility by running the Decision Support Tool (DST).
• Ensuring maximum utilization of clinic appointments by filling open appointment slots as cancellations occur.
• Collecting data required for Means Tests and enters accurately in Vista in the appropriate system to assure maximum third-party reimbursement and priority status.
• Utilizing various software, hardware system products, and data portals used to transfer, and capture information electronically used in the support of the daily operation of the RCT and/or Specialty clinics.
• Participating in the RCT huddles and other meetings as requested.
• Providing clinic scheduling information to clinical RCT staff as requested.
• Assuring that all telephone calls are handled in a prompt and courteous manner.
• Ascertains the nature of the call and determines the appropriate action.
• Assisting with requests for information from patients and/or staff members, and refers individual to the appropriate person or service.
• Relaying messages to team members when appropriate.
• Ensuring confidentiality of the variety of material that will be handled by the organization's rules and regulations governing confidentiality, and governing the release of records containing information regarding the treatment of drug and/or alcohol abuse, Sickle Cell Anemia and infection with Human Immunodeficiency Virus (HIV).
• Contacting the patient and discusses options for internal/direct VA care vs. Community Care when the Clinical RCT determines it is appropriate, based on clinical complexity requested.
• Demonstrating understanding of the purpose of the Standard Episode of Care (SEOC) and applies appropriate SEOC when the admin triage tool indicates a basic level of care coordination.
• Scheduling appointments in the community based on VA scheduling preferences, Community care eligibility criteria, and established community care scheduling processes when appropriate.
• Conducting admin triage on consults/referrals when appropriate using the admin Triage Tool to identify level of care coordination.
• Canceling and processes referrals/consults based on VHA directives and SOPs.
• Reviewing RCI/RCT and OCC guidebooks and applies knowledge to consult management process.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Supervisory, Medical Support Assistant in Community Care is aligned under the direct supervision of the Deputy Chief, Community Care. The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:

• Plans and directs administrative and technical duties in support of referral management
• Assigns and evaluates work of subordinate staff
• Resolves complex problems so that patient services are met
• Evaluates new products, equipment, and systems and makes recommendations
• Identifies educational and training needs
• Makes final decisions on staffing selections
• Evaluates performance and takes disciplinary actions
• Plans and directs activities for support staff
• Extracts and analyzes data for reports
• Schedules appointments, consults, and tests
• Ensures transfer or medical records from and to the VAMC and other facilities
• Tracks patient's appointment status in the community
• Reviews VSSC or other reports to validate consult tracking
• Makes follow-up calls on a daily basis
• Verifies and updates demographics and insurance information
• Researches Optum database to assist Veterans with finding medical care in the community

• Acts as initial point of contact for all clients who arrive to see the Office staff; takes telephone messages and direct the Veterans to the correct staff person.
• Assist the clients in completing non-clinical applications to Public Housing Authority.
• Place calls to clients to remind them of pending appointments.
• Prepare all correspondence for the staff of the program and ensure that it is in the format outlined by the Medical Center guidelines; including the preparation of correspondence not only to client, but to agencies in the community.
• Mail and/or fax letters to veterans and Public Housing Authority regarding terminations.
• Work with support staff to ensure that the office staff has the supplies and any forms needed to complete the goals of the program.
• Place Program and staff work orders as needed.
• Setting up and making changes in clinic profiles when needed.
• Management of timecards for the homeless staff as a primary or secondary timekeeper and may be back up for other social work timecards.
• Assist with providing administrative support as a backup for the facility program and ensuring that office is operated smoothly.
• Provide program assistance during initial and annual inspections, documenting and preparing the forms and letters.
• Assist with the development, updating and distribution of any brochures, flyers, or any promotional materials used for the promotion of programs.

• Provides administrative services support to the Branch OIC/NCOIC and other team members.
• Preparing and processing purchase requests for the branch, government purchase card holder (order supplies and maintain records in accordance with established regulations/procedures).
• Utilizes various data bases to keep track of the Branch Appropriated Fund budget.
• Aids travelers in navigating the intricacies of the Defense Travel System.
• Receives visitors and phone calls.
• Responsible for maintenance of records and files, utilizes a variety of office automation applications (i.e. computer programs) to manage information and data, and types a wide variety of correspondence, reports, records, documents, etc.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant is responsible for providing administrative medical support, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Primary duties of the Medical Support Assistant may include, but are not limited to:

• Responsible for checking patients into appointments, scheduling, canceling, re- scheduling patient's appointments and/or consults;
• Enters no-show information and monitors the electronic wait list;
• Prepares for clinic visits;
• Monitors both inpatient and outpatient appointments for areas of responsibility;
• Ensures encounter forms are completed in order to obtain appropriate workload credit;
• Verifies and updates demographics and insurance information;
• Processes all emergency and non-- emergency transfers to other VA facilities or private hospitals;
• Performs basic eligibility, co-pays and preauthorization requirements for specific coverage.

• Strong organizational skills with ability to prioritize and manage multiple competing tasks.
• A high degree of personal and professional accountability, maturity, stability and the ability to function independently and work effectively as a team with internal and external personnel.
• Ability to adapt to changing work assignments as needed to meet facility needs.
• Data Management-Uses spreadsheets and databases to complete and track work assignments

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all MSA staff (Lead MSAs, Advanced MSAs and MSAs) in the Medical Administration Service's Clinical Contact Center (CCC). The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty, C&P and Call Center) for Primary Care Clinics and Specialty Clinics and performs all related duties, customer service, and other duties assigned for the proper and timely treatment of patients. The SMSA assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:

• Plans and directs and has full supervisory responsibility for MSA activities
• Ensures appointment schedules are maintained by MSA staff for one or more outpatient clinics
• Assigns and evaluates the work of subordinate staff
• Resolves complex problems to ensure patient services are met
• Evaluates new products, equipment, and systems to recommend improvements
• Identifies educational/training needs
• Makes final selection decisions for hiring
• Evaluates performance and takes disciplinary action when necessary
• Extracts and analyzes data to provide reports on performance
• Participates in daily teamlet huddles and weekly team meetings to manage patient care

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Determines the grade of grain and related commodities and makes independent decisions on difficult and borderline grade determinations.
• Monitors and interacts with multiple automated control and data dissemination and collection systems.
• Conducts stowage examinations on ship holds, barges, hopper cars, and other containers to insure cleanliness and acceptability of storage and handling facilities.
• Reviews fumigant documentation and verifies count of canisters and placard seals on all entry hatches.
• Documents deviations in grading results, explains to elevator personnel options when grain does not meet specified grade and documents actions to correct deviations.
• Samples, check weighs, and check loads processed products and non-processed products under the Agricultural Marketing Act of 1946.
• Inspects and check tests equipment and diverter samplers used for official inspection.
• Ensures accurate weights and accurate documentation of events that support the official weight certificates

The CYP Food Service Worker performs various tasks or a sequence of tasks in food service preparation. Tasks consist of several steps that require attention to work operations and follow and established sequence of work. These tasks, which are summarized into categories related to food preparation and service, kitchen maintenance, and food storage, are summarized below.

Food Preparation and Service

• Assist in food preparation with tasks such as peeling potatoes; cutting, sorting and washing vegetables and fruits; assembling sandwiches; and measuring and weighing ingredients.
• Stocks food service carts with appropriate utensils, plates, bowls, food and beverages, as required for family style dining in the classrooms or activity areas.
• Wraps, arranges, and/or packages items for serving to children and youth.
• Transports food from kitchen area to classrooms or activity areas.
• Returns carts, dishes, and leftover food to the kitchen and disposes of all food waste and trash.

• Pre-rinses and washes pots, pans, dishes, glasses and silverware in either a mechanical dishwasher or manually according to sanitation regulations.
• Cleans serving carts, food preparation areas, cupboards, drawers, and dishwashing areas.
• Sets up and operates a mechanical dishwasher.
• Removes inspection doors, strainer pans, screens, and spray arms for preventative maintenance and cleaning.
• Scrapes, soaks, scour, and scrubs the heavier cooking utensils such as mixing bowls and pots which, because of their large size and weight, are awkward to handle.
• Performs heavy-duty cleaning tasks through the food service and related areas, such as cleaning ceilings; cleaning exhaust hoods; cleaning spaces under and behind kitchen equipment, including moving he equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage room.
• Maintains work area in a clean and orderly manner, adhering to NAVMED P5010 and all local policies and procedures.
• Operates, breaks down and cleans all electrical equipment assigned to the area for food preparation.
• Stores sanitized dishes and silverware.

• Labels and dates all items in refrigerators and freezers and stores leftovers in accordance with sanitation and health standards.
• Stores canned, boxed, and/or frozen items in food storage area.
• Unloads food and supplies from delivery trucks.
• Moves heavy garbage cans when collecting and transferring trash from the work area to the disposal area.

• Responsible for complying with security, fire and sanitation rules, policies, procedures, and regulations.
• Ensures compliance with U.S. Agriculture (USDA) Child and Adult Care Food Program (CACFP), and all pertaining standards, policies, and regulations.
• Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.
• Performs other duties as assigned.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

Stakeholder Partnerships, Education, and Communications (SPEC)

Stakeholder Partnerships, Education, and Communications (SPEC) Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.

SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.

To learn more, check out the IRS.gov VITA site here: Free Tax Return Preparation for Qualifying Taxpayers | Internal Revenue Service (irs.gov)

The following are the duties of this position at the full working level.

• Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities, that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs. Communicates key program messages, supports partners with program delivery, and monitors compliance with program quality standards.
• Develops, recommends and implements marketing plans, strategies for promotional/marketing programs, products and services including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages. Independently exercises judgment and makes decisions in areas of uncertainty, interpreting and evaluating alternatives in an environment of continuing change and possible conflicting requirements.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• Plans, prepares and conducts, or arranges for leveraged partners to conduct, a variety of innovative and customized seminars, speeches, workshops and feedback sessions that highlight IRS benefits emerging issues and new legislation to targeted audiences.
• Delivers objectives through a diverse portfolio of partners requiring customized marketing strategies to promote voluntary compliance.

• Provides leadership in developing and updating standards and guides on upland and wetland wildlife conservation practice specifications and recommends approval of these standards.
• Determines training needs, plans for and gives training. helps develop new and improved training techniques, procedures, visual aids, and devices. Provides on-the -job training for groups and individuals.
• Gives guidance in the establishment, revision, and correlation of soil and vegetative interpretations. Assists soil scientist in the correlation of soil-vegetative interpretations.
• Provides staff assistance in performance of quality assurance activities as directed by supervisor in accordance with the State and national guidelines.
• Provides direct assistance to land users on specialized upland and wetland wildlife problems as requested by resource team leaders/ district conservationist.