Total 15 Customer Service job vacancies in BOURNEMOUTH, BH2 6DY

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Outreach Support Worker - Bournemouth, Christchurch & Poole

Full & Part-Time Positions available

£12.52 per hour + mileage allowance of 45p per mile.

Are you a people person? Do you enjoy helping people and making a difference to their life? Dimensions are seeking Outreach Support Workers to join the team working across Bournemouth, Christchurch & Poole.

Our Outreach Support Workers make a significant difference to the lives of the people we support. By spending anything from an hour to a few hours with them, we ensure that the people we support live independent lives in their own homes. The types of activities that Outreach Support Workers may support with include:

- Providing companionship

- Helping with correspondence

- Assisting with finances

- Trips to the supermarket or other shops

- Helping with tasks around the house

- Providing parenting support

As this role involves visiting people across the Bournemouth, Christchurch & Poole region we require all Outreach Support Workers to be drivers with access to their own car.

The hours of work for this position are generally between 8am and 6pm but we may occasionally need Outreach Support Workers to work later if any of the people we support needs support for a specific later event.

Dimensions are happy to offer a payrate of £12.52 per hour for this role (we also pay a mileage allowance of 45p per mile for journeys made during your working day).

Benefits for Support Workers choosing to work with Dimensions include:

- We offer 30 days annual leave pro rata with the option to buy and sell leave

- If you refer a friend to us and if they're successfully employed, you'll receive a £200 bonus

- We offer paid training and options to further develop your career through funded accredited courses

- Bike to Work scheme and discounts on meals, shopping, entertainment, gym membership and mobile phone tariffs

- We're a values-driven organisation that puts people with learning disabilities and their families at the heart of everything we do

- We care about our colleagues and are passionate about our comprehensive well-being strategy and staff listening network

- Dimensions are proud to be one of very few social care organisations that have been recognised by the Great Places to Work programme in 2019, 2020, 2021 & 2022

Other important information:

- Applications are reviewed upon receipt and interviews will take place until the positions are filled

- An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions

- We welcome applications from everyone with the right to work in the UK and value diversity in our workforce

- As disability confident leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150 if you require adjustments

- British Sign Language (BSL) translated videos are available for all of our recruitment communications

Proud member of the Disability Confident employer scheme

ABOUT THE ROLEAs a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. This means you'll have a direct impact on our residents, their visitors and all the staff working to support them. ABOUT YOUTo join us as a Housekeeping Assistant you'll need a caring nature, personable approach and good practical skills. Just as importantly, you should be reliable and keen to use your attention to detail to make a positive difference. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Location: Christchurch

The Role:

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.

Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care.

As a Care Coordinator you'll be responsible for:

• Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
• Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
• Completing direct observations and supervisions for your care teams within the correct timescales.
• Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Reassessing customers to ensure care plans are reflective of customer's needs and condition.
• Actively seeking new business opportunities and supporting the commercial growth of the branch.
• Ensuring that the highest levels of customer service are always provided.

About You

To be successful in this role you'll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You'll also need to have a full UK driving licence and access to your own vehicle.

What's in it for you?

At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support. As part of your statement please describe a model for psychological intervention for people in a general hospital setting with mental health difficulties. You may wish to discuss how a common model of psychologically intervention could be adapted?

University Hospital Dorset is one of Britain's leading healthcare providers in the NHS. It was created in October 2020 by bringing together two Trusts: Poole Hospital and Royal Bournemouth and Christchurch.

The new Trust has a turnover of approximately £750m and employs over 9,000 members of staff.

We are seeking to appoint a new Group Director of Operations to our Medical Care Group for a fixed period of 12 months. The Medical Care Group is one of three Care Groups in the Trust. It covers all aspects of medicine and is split across four directorates including Emergency & Urgent Care, Older People's Services and Acute Care, Networked Medicine and Specialist Medicine across all Trust hospital sites.

Base Location: Bournemouth & Poole

Interview Date: TBC



The Group Director of Operations is a key leadership role with the Trust, responsible for the safe and effective delivery of services. The successful applicant will work as part of a triumvirate to deliver the strategic ambitions of the Trust.

The total Care Group budget to manage is £220 million and a staff group of circa 2500 members.

The post holder will be accountable for the performance of their Care Group alongside the Group Director of Nursing and Group Medical Director in delivering national and local health care priorities, ensuring clinical quality, delivery of all constitutional standards, patient safety, finance and improving patient and staff experience.



Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.



Strategically, the Care Group Director will have a key enabling role in aligning site operational priorities with the ambition and vision of supporting the delivery of the Dorset Clinical Services review.

This is an exciting time to join the team with the transformational and investment programme to transform the local area, creating a new, state-of-the-art elective and planned care hospital.

The successful individual will be an astute, driven, flexible and determined individual who has a proven history of successful relationship building in order to deliver our strategy. You will have a strong track record of delivery and be considered inspirational and engaging by both staff and external partners.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.


This advert closes on Monday 11 Nov 2024

Proud member of the Disability Confident employer scheme

Location: Christchurch

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Location: Poole

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

What's involved with this role:

Temporary PT Business Support Officer/ Admin - CMHT

Reference no: Bournemouth 5257190 B

Pay Rate: £12.59 per hour PAYE

27 Monday – Friday, TBC

This opening assignment is for 2-3 months

City: BOURNEMOUTH

Candidates must have minute taking skills and experience

As a Business Support Officer, you will play a crucial role in providing a comprehensive, efficient and effective administrative support to individuals and teams to enable them to maximise their delivery and assist the Council in achieving its purpose and objectives.

Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.

Key responsibilities:

Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
Treat customer information as confidential, adhering to the GDPR and relevant procedures.
Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
Maintain a high level of knowledge of processes and procedures in own area of work.
Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the Council’s financial regulations and guidelines.
Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.

Qualifications:

2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)

Knowledge:

A good understanding of work practices, processes and procedures within the specified area of work.

Experience:

Previous experience of working in a customer service and/or administration environment.
Experience of diary management for Senior Officers.
Experience and excellent skills in preparing clear and succinct meeting notes.
Experience of accurate data inputting, collation and analysis of data.

Skills & Abilities:

Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Bournemouth 5257190 B


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

What's involved with this role:

Temporary PT Business Support Officer/Safeguarding Notetaker/Admin

Reference no: Bournemouth 5257190 A

Pay Rate: £12.59 per hour PAYE

18.50 Monday – Friday, TBC

This opening assignment is for 2-3 months

City: BOURNEMOUTH

Hybrid working

Candidates must have minute taking skills and experience

As a Business Support Officer, you will play a crucial role in providing a comprehensive, efficient and effective administrative support to individuals and teams to enable them to maximise their delivery and assist the Council in achieving its purpose and objectives.

Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.

Key responsibilities:

Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
Treat customer information as confidential, adhering to the GDPR and relevant procedures.
Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
Maintain a high level of knowledge of processes and procedures in own area of work.
Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the Council’s financial regulations and guidelines.
Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.

Qualifications:

2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)

Knowledge:

A good understanding of work practices, processes and procedures within the specified area of work.

Experience:

Previous experience of working in a customer service and/or administration environment.
Experience of diary management for Senior Officers.
Experience and excellent skills in preparing clear and succinct meeting notes.
Experience of accurate data inputting, collation and analysis of data.

Skills & Abilities:

Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Bournemouth 5257190 A


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

What's involved with this role:

Temporary PT Business Support Officer/ Admin - Learning Disabilities Team

Reference no: Bournemouth 5257190 C

Pay Rate: £12.59 per hour PAYE

18 Monday – Friday, TBC

This opening assignment is for 2-3 months

City: BOURNEMOUTH

Candidates must have minute taking skills and experience

As a Business Support Officer, you will play a crucial role in providing a comprehensive, efficient and effective administrative support to individuals and teams to enable them to maximise their delivery and assist the Council in achieving its purpose and objectives.

Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.

Key responsibilities:

Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
Treat customer information as confidential, adhering to the GDPR and relevant procedures.
Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
Maintain a high level of knowledge of processes and procedures in own area of work.
Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the Council’s financial regulations and guidelines.
Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.

Qualifications:

2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)

Knowledge:

A good understanding of work practices, processes and procedures within the specified area of work.

Experience:

Previous experience of working in a customer service and/or administration environment.
Experience of diary management for Senior Officers.
Experience and excellent skills in preparing clear and succinct meeting notes.
Experience of accurate data inputting, collation and analysis of data.

Skills & Abilities:

Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Bournemouth 5257190 C


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

What's involved with this role:

Temporary Housing Options Officer - Housing Support

Reference no: Bournemouth 5257183

Pay Rate: £16.63 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 3 months

City: Bournemouth, Dorset

This is a fully remote position; however, the candidate must attend the office on day one for induction.

To critically analyse, assess and implement the Council’s housing duty to all those presenting as homeless or threatened with homelessness, in accordance with statute and guidance; 1996 Housing Act (as amended 2002 Homelessness Act) Council policy and working procedures.

As a member of a large team, provide a frontline excellent customer service through comprehensive homelessness prevention advice and housing options advice. Carry out wide ranging complex and sensitive interviews with vulnerable households, applying technical knowledge so as to identify the most appropriate response to the housing needs of the individual households. To record accurate reports of casework for use at court.

Key Responsibilities:

Provide specialist advice on a range of complex housing options and homeless prevention initiatives, e.g. staying safely at home, signposting to money advice services, private rented accommodation, low-cost home-ownership, Housing Association and Council accommodation, including making statutory decisions, pursuant to the Council’s statutory duty under Parts VI and VII of the 1996 Housing Act and the Homelessness Act 2002.
Work in a multi-disciplinary team and have in-depth knowledge, recognise the needs and be able to respond accordingly and in line with the council’s statutory responsibilities to those with complex problems; including child protection, domestic abuse, adult safeguarding, mental health, substance misuse, learning difficulties, disabilities and other medical / social issues.
Carry out detailed legal assessments of applications for the housing register and make legal decisions on all aspects of the application including verification, eligibility, housing need, support and recommendations for the loan or spend of the council’s housing budget. Determine the social care and wellbeing support needs of households in housing need and refer to specialist providers where appropriate.
Participate in Housing Advice Rota, providing excellent customer service in respect of a range of complex and contentious housing enquiries, liaising with other service units and agencies where necessary.
Lead case conferences for households with complex problems and liaise with other statutory and voluntary agencies as appropriate.
Act as housing lead in responses to serious domestic abuse (MARAC), child protection, adult safeguarding etc. where clients have identified housing needs.
Develop strong relationships with the private sector, supported housing providers and social housing landlords with a view to increasing the supply of accommodation available to the Council in the discharge of its homeless duties. To promote multi-agency initiatives in the prevention of homelessness
Maintain continuous professional development and up to date knowledge of related legislation, such as landlord and tenant, family, welfare benefits, child and adult safeguarding, immigration and persons from abroad to determine their respective eligibility for housing and housing related support and understanding the implications of not doing so.
Prevent homelessness wherever possible by negotiation and visiting personal callers in their homes, their families, landlords, solicitors, financial institutions and other housing providers.
Assess and determine applications for rent deposit, arrears and homelessness prevention loans and grants for clients who have found alternative housing or need financial assistance to enable them to sustain their current home.
Manage a portfolio of cases in which the Council has accepted an interim duty under the Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017 and to be responsible for conducting detailed and extensive enquiries and assessments, with due regard to the sensitivity and complexity of issues under consideration. This will include conducting detailed interviews with both the applicant and relevant third parties.
Report issues relating to child protection, adult safeguarding and domestic abuse to the appropriate agency and maintain an active involvement in ensuring their housing needs are met.
Ensure that individual applicants are kept fully appraised of progress with enquiries into their application, of the duties upon them in making their application and of information required of them to assist the Council in resolving their application, whilst keeping detailed case records. To take particular care in fulfilling this function where the applicant is disadvantaged through medical or mental health problems, illiteracy, being reliant on interpreting/translation services or for other reasons.
Arrange and assess the suitability of accommodation that may be offered to applicants under Part VII and/or Part VI Housing Act 1996, Homelessness Act 2002 and Homelessness Reduction Act 2017.
Provide affidavit evidence in cases of County Court Appeal and/or Judicial Review, to attend Court as an expert witness, presenting cases where the Council is seeking possession of accommodation provided under Housing Act 1996, Homelessness Act 2002, Homelessness Reduction Act 2017 and/or where the Council is bringing a prosecution for fraud.



Qualifications:

Level 4 diploma or the equivalent experience.
CIH Level 4 Certificate in Housing or equivalent – desirable.



Experience:

Significant experience of providing excellent customer service and specialist, professional advice to people with housing problems.
Part 7 housing options experience and assessing homeless applications under homelessness reduction act essential.
Experience of working for a range of different vulnerable clients (e.g. victims of domestic abuse, mental health, offenders, substance misuse, young people, learning or other disabilities).
Experience of managing a caseload and developing housing options plans.
Experience of team working and multi-agency working
Experience of assessing and determining a wide range of housing and social care, welfare and support needs and entitlements – desirable.
Experience of advising those in debt or with rent / mortgage arrears and signposting to appropriate services – desirable.

Knowledge:

Working knowledge of Housing / Homelessness legislation, case law & associated code of guidance.
Understanding of a range of housing options and homelessness Prevention techniques
To understand the needs of homeless households and the causes of homelessness.



Skills & Abilities:

Ability to understand and impart information and legislation though face to face interviews and in writing
Effective interpersonal and negotiation skills.
Ability to deliver training / workshops to other professionals and clients - desirable
Be able to deal with conflict and challenging behaviour and have strategies to deal with this
Balance of empathy, tact and diplomacy in accordance with the needs of the individual
To be able to problem solve and make decisions using professional judgement
Creative approach to resolve complex problems
Able to organise a diverse workload without close supervision and manage competing demands
Ability to interpret financial information, draw up financial statements and conduct financial health checks - desirable
Ability to recognize issues relating to adult safeguarding, child protection and domestic abuse Ability to effectively use casework management systems
Computer literate & experience of Outlook, Word & Excel.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

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Job Ref: Bournemouth 5257183


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

We have an exciting and rewarding opportunity to join our team as a part-time Mental Health Support Worker at Leven House.

Leven House is a supported living service located close to Bournemouth town centre within walking distance of bus routes and the train station. It provides supported living accommodation for adults with severe and enduring mental health conditions.

Key responsibilities will include:

• Supporting and promoting our clients’ independence and wellbeing.
• Supporting clients to gain necessary skills for independent living.
• The ability to communicate and record information in relation to support needs.
• Providing a high quality of service for clients with a severe and enduring mental health illness.
• Supporting and enabling clients to access community resources.
• Flexibility to work across the week including alternate weekends.

The successful candidate should have:

• Experience of working with and supporting people with mental health.
• An understanding and knowledge of the National Framework for Mental Health and current legislation, standards and codes of practice.
• The ability to communicate with people who have complex needs and behaviours.
• NVQ Level 2 in Health and Social Care or equivalent.

Part-time – 30 hours per week

What Tricuro offers:

• Access to high quality CPD and qualifications
• Comprehensive high-quality induction and ongoing training
• Competitive rates of pay
• Health and wellbeing support package for employees and their families
• Contributory pension scheme
• Enhancements paid for night shifts, weekends and bank holidays
• Generous annual leave entitlement amounting to a minimum of 26 days, rising to 29 days (pro-rata for part time) with continuous service.
• Bank holidays are provided as extra to your leave entitlement or paid with generous enhancements for those that are rostered to work.

Proud member of the Disability Confident employer scheme

A Vacancy at University Hospitals Dorset NHS Foundation Trust.


Are you an experienced, driven Administrator?

We’re looking for an organised and highly motivated individual who can join the SACT/Immunotherapy Toxicity Service team in cancer care working autonomously as well as part of a wider multidisciplinary team.

Base Location: University Hospitals Dorset - Bournemouth and Poole Hospitals

Interview Date: TBC

You’ll provide support to the SACT clinical team through administrative tasks such as audio typing,demonstrate excellent typing/IT skills, generating audits and compiling statistics.You’ll be able to maintain confidentiality and be able to communicate effectively.

The main focus of this role is to provide administrative support to the senior SACT and IO nursing team.

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

To find out more about the role - please refer to the job description and person specification within the supporting documents.


This advert closes on Sunday 10 Nov 2024

Proud member of the Disability Confident employer scheme

To find out more about the role - please refer to the job description and person specification within the supporting documents.