Total 6 Customer Service job vacancies in B98 0FY

The primary purpose of this position is to ensure the commercial activity linked to day to day operations, is both profitable, and managed. The candidate will support various business functions, providing information, coaching, and introducing new processes. With principle focus being on protecting business profit and reducing unnecessary spend. A successful candidate will provide quality outputs, as required, for both internal and external stakeholders.

ACCOUNTABILITIES

* Reporting and analysis, at varying frequencies or ad hoc, covering a range of requirements linked to the role purpose

* Identify opportunities where change to process, or behaviour, will increase revenue/profit

* Provide strategic updates on how the business can increase profitability, and reduce identified revenue losses

* Communicates with stakeholders involved in delivering a contract so that all understand the terms, particularly a contract's financial aspects. Creating documents to support this understanding, and create reference guides

* Produce transactional spend reporting, with summaries of spend activity

* Support other business areas develop operationally sound and commercially aware processes

* Review introduced changes,to determine success or further change

* Monitoring financial KPIs

* Produce billing reporting, to aide client invoicing processes

* Monitor daily, transactions on spend, ensuring correct approval processes are adhered

* Support department leaders identify areas of opportunity, to improve the quality & accuracy of purchase order generation, and records associated to self-procure processes

* As required, preparing quotations, and submitting them for client approval

* Own and manage the purchase order received process - confirming goods or a service has been received, whilst validating the content of the fields or a PO

* Represent the department mobilise new contracts/agreements, as part of the mobilisation team

* Work proactively with the Supply Chain team to address problems before they escalate

* Supporting the department to meet internal KPI's & objectives

* Create and maintain excellent working relationships within the business and with external stakeholders (clients/contractors etc)

* Always respond promptly to requests/instructions meeting the requirements of the business and the client

KNOWLEDGE AND SKILLS

* A relevant degree or qualification is advantageous

* Experience in commercial analysis

* A strong administrative background

* Ability to interrogate data, mainly using Excel

* Excellent knowledge of Microsoft Office, Excel, Word, PowerPoint

* Working knowledge of Microsoft Vision or other process/workflow mapping software

* Ability to operate specialist software/systems

* Excellent communication skills both written and verbal

* Good analytical skills and deadline driven

* Deliver tasks with a high degree of accuracy

* Team player but capable of working on own initiative to fully understand implications of changes and effective working methods

* Excellent organizational skills

* Outstanding customer service skills

When you join us, you'll receive:

• Salary: Up to £42,000 depending on experience
• up to 4% bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Free eye test and contribution towards glasses with Specsavers (T&Cs apply)
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Salary Sacrifice Electronic Vehicle Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q / Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

We are recruiting for Planner/Scheduler (NIGHTS) at our Redditch site. The role requires working NIGHTS 5 days out 7 which would include some weekends.

Working as the 'go-to person' between our Helpdesk and Planning teams. You'll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You'll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn't matter which industry or sector you have experience in, if you can multi-task, escalate when required and love a challenge (and being challenged), then apply for this position today!

When you join us, you'll receive:

• Salary: £24,229 per annum, plus £1.60 per hour night shift premium
• Up to 4% discretionary bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

We are recruiting for a Business Support Coordinator to join us on a permanent basis at our Redditch site.

ACCOUNTABILITIES

• Manage the organisation, coordination and logistics of meetings and events and ensure any appropriate documentation is prepared and issued as appropriate
• Manage and co-ordinate diary arrangements
• Responsible for arranging travel requests, whilst being mindful of the overall budgetary impacts.
• Coordinate meeting agendas and ensure they are complete and issued as appropriate
• Attend and take minutes of meetings for onward distribution
• Responsible for reviewing and signing off weekly time sheets for Engineers, ensuring any discrepancies are discussed and investigated prior to completion.
• Complete the Periodic Payroll report, to ensure correct wages are allocated for each field colleague based on their timesheets.
• Create and analyse reports
• Monitor / action and maintain multiple email Inboxes
• Create and maintain weekend rotas for our field colleagues and managers. Conducting weekly checks to ensure accuracy
• Completion and circulation of consistent trackers and updates, to aid with operational performance.
• Input data and maintain systems and processes
• Liaise with internal departments, senior management and all key stakeholders to ensure the smooth and efficient operation of the function
• Support the Operations Team with ad hoc projects / presentations and reporting, as and when required.
• Cascade important and relevant information to relevant team(s) and stake holders as required
• Provide updates and information on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• To take a lead role in the organisation and control of the business compliance at the zone level for the colleagues training, PAT testing (DataStation) and any other ad hoc activities

KNOWLEDGE AND SKILLS

• IT literate and fully proficient in the use of Microsoft Office applications
• Strong planning, analytical and organisational skills
• Excellent interpersonal skills and written communication skills
• The ability to deal with people at all levels
• Self-motivated, self-disciplined with strong time management skills
• Flexible 'can do' attitude
• Ability to prioritise and manage conflicting deadlines
• Ability to handle sensitive and confidential information in a professional manner
• High level of attention to detail
• Experience of FM and / or retail operations is highly desirable

When you join us you will receive:

• Salary: £25,870 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Proud member of the Disability Confident employer scheme

We are currently recruiting for a Care Assistant and experience isn't essential. If you would like to work in health and social care and deliver the support and care our residents require, this role is perfect for you.

As one of the largest healthcare providers in the UK it's important to us to couple great care with meaningful and enjoyable experiences.

We offer you a great range of benefits, which include:

-Competitive salary

-Happy Hub - discounts across shopping, eating out, going out and holidays suited to your lifestyle

-Various shifts available

-Free meals

-Access to excellent training

-Career development opportunities

-Free onsite parking

-Free uniform

-NEST work place pension contributions

-Long service awards

We believe in helping our residents to live their lives as independently as possible and support them in reaching their potential, through both practical and emotional support as well as having a positive impact on their lives.

We see it as our mission to ensure that everyone in our care are supported and look forward to every day with us, and their well-being is maintained through enjoying the simple but essential pleasures of good food and company in a warm and homely environment.

As a Care Assistant you will be:

-Delivering quality personal care to each of our residents

-Supporting them with daily activities such as washing, dressing, eating and maintaining personal hygiene

-Understanding our resident's communication needs and adapting your communication to each individual, e.g. sounds, tones, body language

-Providing emotional support to individuals and their families

-Working with significant people in our resident's life, such as friends and family, by giving them confidence and reassurance and involving them in our resident's care

To succeed you will be:

-A team player who engages well with others

-Strong communicator and influencer

-Energetic and hard-working

-Flexible and adaptable to change

-Passionate about offering superior services and want to make a difference

-A glass half full person, with a sense of humour and a positive outlook

If you possess these qualities, or have worked in a retail, supermarket, warehouse or other customer facing environments then no experience of working as a Care Assistant is necessary. We provide you with excellent learning, development and support opportunities, to equip you with the knowledge and skills to make a real difference in the role.

Job Title: Customer Service Administrator

Location: Redditch

Salary: £24,000 - £25,500 per annum



**Day-to-Day Responsibilities **


⦁ Foster positive relationships with customers.
⦁ Liaise with planning to ensure customers are informed of accurate and up to date delivery requirements.
⦁ Processes orders and oversees cycle of order fulfilment.
⦁ Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.
⦁ Maintain accurate records and document service activities and discussions
⦁ Ensure customer schedules / orders are input onto system in a timely manner.
⦁ Handle complex and escalated customer service issues
⦁ Co-ordinate and manage customer service and logistics projects
⦁ Facilitate the shipping of products from one destination to another
⦁ Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay
⦁ Maintaining logs of additional transport costs
⦁ Receives products and coordinates delivery
⦁ Ensures activities are met throughout the order fulfilment and transportation cycle to make sure established deadlines are met
⦁ Oversees inventory of goods and vehicles
⦁ Liaising with supplier to progress orders
⦁ Raising subcontract notes and booking not system
⦁ Reporting supplier data to management (TBC)
⦁ Some receptionist duties i.e. answering telephone


**Key Skills and attributes**

⦁ Excellent Communication skills both verbal and written
⦁ Organisational skills
⦁ Problem solving
⦁ Task management
⦁ The ability to stay calm under pressure







#INDASH24

Due to continued growth, we have a newly created Customer Resolutions Coordinator role, based at our Redditch site on a permanent basis.

Your communication skills will be second to none, as you'll be the first point of contact for all escalations and complaints for our internal and external customers. You'll have excellent organisation and prioritisation skills, as you'll manage the end-to-end work order complaint/escalation journey ensuring it's resolved within the agreed SLAs. You'll have exceptional administrative and time management skills as you'll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You'll have excellent attention to detail skills as you'll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You'll be a solution focused individual as you'll be able to identify route causes and provide solutions to reoccurring issues.

You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: Up to £27,846 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme