Total 1,355 Customer Service job vacancies in Austin, Texas, United States of America

• Exercises direct supervisory authority over the staff of the Directorate's Administrative Office staff, comprised of 12-16 professional, technical and support positions.
• Serves as a member of the Directorate leadership team and is the principal advisor to the Associate Director for developing or reviewing plans and authorizations for business operations and administrative support.
• Oversees the total Washington Cultural Resources Directorate budget including formulating both current and future year needs, allocating funds, and executing the directorate's budget and financial operations.
• Serves as liaison to the National Park Service HR office, and coordinates the human resources management program of the Cultural Resources Directorate.
• Supervises and coordinates information technology policy and planning activities of the Cultural Resources Directorate.

The following are the duties of this position at the full performance level (GS-13). You will have the opportunity to learn to perform all of these duties and will receive training to help you grow in this position.

• Provides administrative support of a substantive nature to facilitate program management to the Office of the Chairman.
• Discusses a wide range of sensitive and non-sensitive issues with the Chairman and diverse individuals, groups, and organizations having business dealings with the Commission.
• Develops specialized memoranda, documents, and reports for management review and provides detailed feedback and analysis on materials prepared for the Chairman and office staff.
• Responds to program inquiries and/or resolves problems and issues based upon a thorough knowledge of established policies, rules, and regulations. Collects, evaluates, and performs extensive research before referring inquiries to the Chairman.
• Recommends policies, procedures, and practices to manage the office's operating programs. Advises the Chairman on obtaining additional staff to manage projects and on human resources policies and procedures to accomplish this task.
• Administers the Chairman's budget operations and independently develops budget formulations projections.
• Manages program functions such as travel, maintaining the office calendar, and scheduling and arranging meetings and conferences. Attends meetings with the Chairman as required.
• Plans, obtains, and directs the full range of the office's program support and related services, e.g., telephones, equipment, supplies, purchasing, etc.

• Supervises the planning, design and construction of engineering practices such as water management, animal waste management, erosion control, flood control, wetland creation of restoration, and other conservation practices.
• Assists the assistant state conservationist (ASTC) and the State Conservation Engineer (SCE) in determining the training needs; assists in the organization of the statewide engineering training program.
• Provides technical guidance and training to personnel in the area of all engineering practices and in the use and care of engineering equipment.
• Provides training to conservation contractors and others assisting with the planning and application of conservation practices.
• Coordinates and conducts necessary quality assurance reviews of planned, designed, and constructed engineering projects in the assigned area/state.
• Designs are checked for ease of construction, availability of materials and whether or not structures a1-e adapted to the specific site.

The selectee will serve as a(n) IT Cybersecurity Specialist (INF/CDA) in the Office of the Chief Information Officer, Office of the Chief Information Officer. Typical work assignments include:

• Testing, implementing, deploying, maintaining, reviewing, and administering cybersecurity infrastructure hardware and software
• Using data collected from a variety of cybersecurity tools (e.g., IDS/IPS devices, firewalls, packet captures, and host tools) to analyze events that occur within their environments for the purposes of identifying and mitigating threats
• Using mitigation, preparedness, and response and recovery approaches, as needed, in support of incident response in order to maximize system availability and minimize system recovery time
• Using defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats
• Designing and leveraging automation in support of streamlining completion of cybersecurity tasks across numerous technologies (firewalls, containers and servers [Windows and Linux], etc.) and functions (vulnerability management, incident response, security operations, etc.)

Major duties and responsibilities include (but are not limited to):

• Sets up and breaks down assigned station with the correct supplies and food items;
• Portions food items into standard serving sizes using the proper utensils and specified dishware
• Selects and places correct items on patient trays
• Decides what food items to serve for the most common diets
• Identifies obvious discrepancies between the prescribed diets and the food items
• designated by the menu
• Sets up dining room tables for service, place food and beverages on tables, and replenish items as necessary;
• Delivers meal trays to the patients' bedsides; reporting the patients' comments and complaints to the supervisor or dietitian;
• Provides assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes;
• Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts;
• Reads and interprets regular or modified menus, individual diet cards, tray tickets or patient selections
• Performs heavy-duty cleaning tasks throughout the food service and related areas;
• Performing other duties as assigned.

As the Auditor in this position, you will:

• Systematically examine and appraise production, sales, inventory, and financial records of dairy plant operations to determine the accuracy of reported data.
• Determine audit adjustments, changes to plant records, and recommend procedures to minimize report errors and audit adjustments.
• Prepare work papers and related documentation that support audit findings and conclusions.
• Represent the Market Administrator office in contacts with the dairy industry and co-workers in a manner which consistently demonstrates fairness, cooperation, and respect in the performance of all official business.

1. Prepares, coordinates, and provides comprehensive global air transportation and logistical support for over 2200 joint military personnel assigned to the White House Military Office.
2. Serves as the first line supervisor under the Director of Operations, WHMO for military personnel (enlisted and/or officers). Provides functional guidance, direction, leadership, training and exercises supervisory personnel management responsibilities.
3. Directs, conducts and carries out various senior level program management activities to include developing policy and procedures necessary to implement revised or new directives of higher headquarters.
4. Serves as senior systems analyst in assessing IT requirements. As the Chief of IT Integration, conducts ongoing assessment of automated equipment, equipment locations, use, costs and acquisition to define opportunities for new or improved installation business processes solutions.

The Chief of SPS is responsible for administrative functions of the SPS program which includes membership on the following committees: Infection Prevention/Control; Water Safety Committee (Biomedical Engineering); Clinical Executive Council (CEC); Veterans Integrated Services Network (VISN) 17 Advisory Board; Clinical Product Review Committee (CPRC); Reusable Medical Device (RMD) Committee; Environment of Care (EOC) Rounds; and the Enterprise Equipment Request (EER) Committee. The Chief of SPS functions as an administrator, educator, and consultant utilizing management theory in collaboration with Patient Care Service (PCS) and other services. Establishes and maintains effective relationships with all levels of medical center personnel and relate effectively with customers, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to assist SPS managers and Lead Medical Staff Technicians (MST) to carry out the functions and activities expected of them, contribute ideas and recommendations for the establishment of standards of care outcomes, policies, and objectives for the enhancement of nursing under SPS, organization-wide, assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs, and collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.
The Chief of SPS plays a leadership role in ongoing systematic evaluation and improvement of quality and effectiveness of SPS program outcomes. The incumbent provides health system-wide leadership for critical and semi-critical RMD, including sterile storage, reprocessing, standard operating procedures (SOP), competency assessment, selection, operation, and maintenance of reprocessing equipment, staff education program for RMDs, and quality management of SPS. The incumbent is responsible for assessing, monitoring, developing, and implementing corrective action plans for instrument processing, decontamination, sterilization, storage, biological monitoring, and high-level disinfection monitoring through an SPS Quality Management System. Additionally, the incumbent maintains oversight and availability for consultation of non-critical RMD. The incumbent assesses the environment, analyzes trends, transmits data, communicates ideas, develops, and implements policies, initiates programs and systems, and collaborates in the management of resources. The incumbent has knowledge in areas of patient care practices, microbiology, asepsis, disinfection/sterilization process, adult education, infectious diseases, communication, program administration and epidemiology. The incumbent has responsibility and oversight of evidence based practice (EBP) infection control relating to sterile processing standards. Specific activities include but are not limited to education program development, evaluating concepts and project development, mentoring staff and medical providers in sterile processing principles and in the implementation of projects, data collection techniques, statistical analysis, and developing evidence based clinical guidelines and protocols. This position is accountable for the SPS as well as oversight of the use of RMD within the VA Texas Valley Coastal Bend Health Care System and VA Texas Valley Coastal Bend Health Care System Community Based Outpatient Clinics (CBOCs).

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday, 08:00am-04:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

As a Project Management Specialist your duties will include but are not limited to the following:

• Develops and implements detailed project plans to improve the organization's financial assistance processes and policies, including defining objectives, resources, and deliverables.
• Develops and implements innovative solutions to optimize financial assistance procedures and address emerging challenges by utilizing AI, automation tools, and other technologies to streamline operations and enhance efficiency.
• Applies extensive knowledge of financial assistance (grants) to identify areas for improvement in processes and policies, ensuring enhanced efficiency and effectiveness in program delivery.
• Analyzes financial trends and data to inform strategic decision-making and future planning, ensuring that insights drive effective resource allocation and support organizational objectives.
• Builds and maintains relationships with key stakeholders to support project initiatives and drive positive outcomes. Facilitates collaborative planning sessions to integrate stakeholder feedback and ensure effective project execution.

The major duties of the Human Resource Specialist (Recruitment/Placement) include, but are not limited to, the following:

• Provides hiring consultations with customers.
• Assist customers in creating job analysis and technical assessments.
• Builds vacancy announcement in USA Staffing.
• Adjudicates veteran preference claims.
• Reviews applicant qualifications and eligibilities.
• Issues selection Certificates based on an array of multiple hiring authorities
• Audits certificates and selections.
• Interprets regulations, policies, and directives, and uses good judgement to provide accurate pay setting guidance.
• Research regulations and policies to provide sound HR services and advice.
• Performs the full range of hiring tasks and develops recruitment strategies to address specific resource or program needs.
• Provides excellent customer service.

The physical worksite for this position is located in Alexandria,Virginia.This position is telework eligible per agency and business unit discretion/policy.

Major Duties for this position include but are not limited to the following:

• You're ready to provide training on trademark law basics and fundamentals to a wide variety of audiences, including non-trademark attorneys, the small business community, the entrepreneurial community, and students as well as keep experienced practitioners up to date on changes to trademark law and policy.
• You're excited to review a wide variety of internal communications, including statements of legal policy and agency procedure, as needed, communicating all necessary changes in a timely manner.
• You're eager to manage pro se working group activities related to developing and enhancing website resources for pro se applicants, including the Trademark Basics registration toolkit, instructional "how-to" videos (and answering questions related thereto), and webpages that further explain in plain language Office action refusals and requirements.
• You're willing to develop scripts and decks for use in the production of various trademark informational and instructional videos, webinars, and presentations.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Department Manager you will:

• Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates.
• Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate program implementation and effectiveness.
• Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems.
• Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
• Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
• Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.
• Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
• Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.
• Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices.

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

Project Analysis, Assessment, and Planning

• Conducts evaluations, surveys, and studies regarding Health Information Technology policy, and applicable software change requests to be delivered to agency governance bodies for consideration and determination of agency-wide technology implementation.
• Gathers and analyzes information, develops solutions and recommendations with actionable steps to improve organizational processes and optimize change resulting in continuous technology improvements.
• Analyzes and develops key performance indicators to gauge the success of the organization in reaching specific goals and objectives.
• Analyzes new or proposed legislation or regulations to determine the impact on program operations and management.
• Analyzes, develops, and maintains program evaluations, plans, and procedures.
• Elicits and analyzes stakeholder needs to develop requirements and requirements of management plans and defines guidelines and procedures to meet stakeholder and program needs.
• Identifies IT program governance issues and problem areas, conducts preliminary analyses to determine the nature of issues, and proposes improvement efforts and courses of action to improve HIT program services.
• Collaborates and plans with Partners, Project Managers, and Governing boards to support all stages of the enterprise project lifecycle.
• Identifies resource requirements, estimates timelines, recommends task assignments to team members and reports progress.

• Develops, reviews, evaluates, and provides statements (scope) of work for proposed procurements.
• Defines Technical and managerial requirements and approaches, acceptance plans, and criteria with detailed descriptions of deliverables, schedules, and prices.
• Evaluates overall plans and proposals for major IT projects and equipment.
• Assists in preparing and approving solicitation documents for distributed information technology, and the technical evaluation of information technology and services offered by the general information technology community.
• Establishes quality assurance standards and delivery requirements, ensures compliance with all contract clauses, and administers technical aspects of the contract.
• Develops acquisition program requirements, ensures competitive sources are solicited, evaluated, and selected, and the price the government pays is reasonable.

• Develops and conducts presentations and technical briefings for Stakeholders, Program Management, and OIT leadership.
• Presents project status briefings and recommendations concerning long-range information resources management plans to top-level management.

Leadership in Medical Imaging and Archiving Informatics:

• Serve as a recognized informatics expert in the areas of medical imaging and PACS.
• Convene and lead groups of subject matter experts (SME) in radiology and related healthcare disciplines to identify best practices and achieve consensus for standardization of workflow design and configuration in existing and new health information systems.
• Serve as a liaison between the Office of Information Technology and select Indian Health Service Headquarters offices and divisions.
• Responsible for programmatic guidance of imaging related disciplines to ensure that the data needs of these programs are considered in health information technology system selection and configuration.
• Perform in a professional manner when conducting duties between Indian Health Service, Tribal, Urban (I/T/U) users, state, local healthcare organizations, external and internal stakeholders and software development staff.
• Represent the Office of Information Technology on specific professional specialty groups (PSG) or technical advisory groups (TAG) as assigned.
• Prepare briefing papers, presentations, or other documents concerning activities, progress, goals, accomplishments, or risks in areas of responsibility that may be used to inform senior staff, Indian Health Service area leadership, Tribes and Urban Indian organizations or other agencies.

• Conduct market research, independently and in collaboration with appropriate Office of Information Technology and program colleagues on medical imaging and or archiving products and systems that may be useful in improving care and outcomes for Indian Health Service facilities and patients.
• Document findings and recommendations in formats accessible to business sponsors and leaders who do not have deep technical knowledge.
• Conduct fact-finding and systems analysis relative to the implementation of medical imaging and archiving applications.
• Evaluate and make recommendations to support implementation and modification of planned or proposed software changes or administrative policies for clinical software.
• Use expert independent judgement to select and develop methods to meet long-term objectives for new healthcare software applications.
• Evaluate, interpret, and implement regulations, mandates, and industry standards for health information technology system functionality, performance, interoperability, security, and usability.
• Interface with health information technology product vendors and or support contractors regarding Indian Health Service system configuration requirements or product enhancement requests.