Total 167 Customer Service job vacancies in Victoria

Our team is searching for a Customer Relationship Consultant who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Customer Relationship Consultant is responsible for managing all respite and permanent leads from prospective residents and family members, managing all prospective leads in our CRM database and conducting prospective residents with tours of our aged care homes. The Customer Relationship Consultant must also build and maintain relationships with key organisations that can assist in directing prospective permanent and respite residents to our aged care homes. Success in the role will be determined by the increase and maintenance of high occupancy levels, the ability to successfully convert leads into RAD sales and the development and implementation of marketing initiatives designed to generate sales leads.

Key Duties & Responsibilities:

• Implementing sales plan initiatives.
• Complying with the agreed customer sales method and admission sales process to achieve a great client experience.
• Travel to locations suitable to the client for sales meetings and presentations for prospective resident.
• Meeting financial targets including occupancy, RAD, additional services and supporting ACFI achievement.
• Managing channel relationships to ensure Respect obtains more than its fair share of leads.
• Maintain facility competitive profiles.
• Intercept and manage all inbound respite and permanent leads from prospective residents and family members including providing prospective residents with tours of our facilities.
• Ensure and monitor, that all prospects/leads are effectively communicated and responded to in a timely manner.
• Record and manage all prospective leads on our CRM database.
• Maintain an advanced understanding of resident fees and charges, applicable RAD and DAP Levels and be able to convey to prospective residents.
• Ensure that prospective leads are given the necessary information package and that the information within the package is both current and explained clearly in a professional manner.
• Ensure the highest standard of professional self-presentation is maintained to project a positive image at all times of Respect.
• Willingness to meet with prospective clients /representatives out of normal business hours if required.
• Initial data entry of client details into the CRM database for ease of tracking and reporting.
• Prepare and supply all residential permanent agreements/documentation to clients prior to the admission date.

Essential:

• Demonstrated successful sales and marketing experience/skills.
• Demonstrated ability in the application of advanced administrative procedures.
• Ability to understand basic analysis techniques.
• Advanced word processing operation skills.
• Good verbal and written communication skills and the ability to empathise with prospective residents and family members.
• Demonstrated understanding of continuous quality improvement principles.
• Demonstrated ability to undertake work of a confidential nature.
• A current drivers license without restriction.
• Current National Police Certificate (or ability to acquire).

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Remote opportunity – full time work from home, however the role requires regular travel within Tasmania, Victoria, and NSW.
• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

Our team is searching for a Customer Relationship Consultant who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Customer Relationship Consultant is responsible for managing all respite and permanent leads from prospective residents and family members, managing all prospective leads in our CRM database and conducting prospective residents with tours of our aged care homes. The Customer Relationship Consultant must also build and maintain relationships with key organisations that can assist in directing prospective permanent and respite residents to our aged care homes. Success in the role will be determined by the increase and maintenance of high occupancy levels, the ability to successfully convert leads into RAD sales and the development and implementation of marketing initiatives designed to generate sales leads.

Key Duties & Responsibilities:

• Implementing sales plan initiatives.
• Complying with the agreed customer sales method and admission sales process to achieve a great client experience.
• Travel to locations suitable to the client for sales meetings and presentations for prospective resident.
• Meeting financial targets including occupancy, RAD, additional services and supporting ACFI achievement.
• Managing channel relationships to ensure Respect obtains more than its fair share of leads.
• Maintain facility competitive profiles.
• Intercept and manage all inbound respite and permanent leads from prospective residents and family members including providing prospective residents with tours of our facilities.
• Ensure and monitor, that all prospects/leads are effectively communicated and responded to in a timely manner.
• Record and manage all prospective leads on our CRM database.
• Maintain an advanced understanding of resident fees and charges, applicable RAD and DAP Levels and be able to convey to prospective residents.
• Ensure that prospective leads are given the necessary information package and that the information within the package is both current and explained clearly in a professional manner.
• Ensure the highest standard of professional self-presentation is maintained to project a positive image at all times of Respect.
• Willingness to meet with prospective clients /representatives out of normal business hours if required.
• Initial data entry of client details into the CRM database for ease of tracking and reporting.
• Prepare and supply all residential permanent agreements/documentation to clients prior to the admission date.

Essential:

• Demonstrated successful sales and marketing experience/skills.
• Demonstrated ability in the application of advanced administrative procedures.
• Ability to understand basic analysis techniques.
• Advanced word processing operation skills.
• Good verbal and written communication skills and the ability to empathise with prospective residents and family members.
• Demonstrated understanding of continuous quality improvement principles.
• Demonstrated ability to undertake work of a confidential nature.
• A current drivers license without restriction.
• Current National Police Certificate (or ability to acquire).

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

• Remote opportunity – full time work from home, however the role requires regular travel within Tasmania, Victoria, and NSW.
• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

What you’ll be doing

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

• Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
• Provide end users with training on how to better use their devices and assist them to learn something new;
• Be personable with end users developing a friendly bond with customers;
• Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
• Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;
• Keeping IT Office neat and tidy;

Qualifications, Skills & Experience

• Experience in an IT Support Role;
• Know your way around a computer and in particular Windows;
• Intune knowledge;
• Basic Networking;
• A solid understanding of how computers and associated peripherals work together;
• A fast learner with a eagerness to learn more;
• A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Police Check and Working With Children Check Required.

Monday to Friday - Full Time with and early start onsite.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

We are currently seeking an experienced and motivated Social Care Coordinator to join our team at Baw Baw views, in Moe VIC. This position is on a permanent full-time basis. We're looking for someone who has excellent communication skills, is highly organised, and has a knack for problem-solving.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

As Social Care Coordinator, you'll be responsible for overseeing the day-to-day operational matters of the social care program at their facility. The Social Care Coordinator works in conjunction with the General Manager to provide and direct social care programs which are responsive, enriching and reflective of resident needs and requirements.

Essential:

• Certificate IV Qualification in Leisure and Lifestyle or similar discipline.
• Current National Police Certificate (or ability to acquire).
• Current Drivers License.
• Proficient computer systems and information management skills.
• First Aid Certificate.
• Excellent communication and interpersonal skills.
• A genuine interest for working in aged care.
• Well-developed customer service skills.
• The ability to lead and organise the social care team and volunteers.
• An ability to communicate with a diverse range of people.

Desirable:

• Experience in the provision of complimentary therapies and recreational services.
• Demonstrated experience in dementia care.
• Experience in residential aged care.
• Knowledge of and access to community groups and community support agencies.
• The successful candidate will ideally hold a Certificate IV in leisure and lifestyle or similar discipline.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

• Hybrid Working - 2 days per week (alternating between Scoresby Office/Lilydale Office)
• 4-month fixed term contract
• Salary: up to $115,000 base + superannuation
• Join a values-driven Human Rights Organisation

About Us:
Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

About the Role:

The Communications Specialist contributes to and executes the communications strategy. This role develops and produces compelling written and visual content to achieve communication plan objectives. Collaborating with communications team colleagues and project teams, the role shapes our written and visual communications to our stakeholder and audience needs and motivations.

Responsibilities:

• Provide strategic communications support and advice to project leaders and other staff as required.
• Contribute to strategic direction and lead the delivery of departmental objectives.
• In conjunction with the Marketing team, manage the development of social media strategy.
• Develop end-to-end communications plans and content for various stakeholders.
• Develop and implement innovations across the communications function at Melba.
• Assist team members to coordinate delivery of communication plan outputs across the team and report on impact.
• Write and produce a range of communications for different audiences, including internal newsletters, website content, blogs, video scripts, letters. 
• Develop written and visual content targeted to our stakeholders and specific audiences identified in communications plans.
• Manage and lead the development of Melba stories, including production of videos and other materials.
• Oversee the development of and imbedding of plain English language across Melba.
  

Qualifications and Experience:

• Significant demonstrated experience in a similar communications role.
• Outstanding written and verbal communication skills with experience writing for a range of audiences and across a variety of mediums. Ability to write according to Plain English and Easy English principles.
• Experience and expertise in editing and proofreading.
• Demonstrated success in managing multiple projects and working collaboratively to achieve desired outcomes.
• Knowledge/ capability in design packages is desirable.
• Strong content skills – a great storyteller from interview, through to visuals and screen.
• Experience in the disability and/or community services sector an advantage.

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• Flexibility – 2 days in the office means you get to enjoy the best of both worlds.
• Join a friendly, collaborative culture where you'll truly make an impact.
• Enjoy onsite parking and other perks.
• Not-for-Profit Salary Packaging benefits, including meals and entertainment allowance.

Ready to Make a Difference?

Hit the Apply button now and attach your current resume. We can't wait to meet you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

• Hybrid Working - 2 days per week (alternating between Scoresby/ Lilydale or Chadstone)
• 4-month fixed term contract
• Salary: up to $120,000 base + superannuation
• Join a values-driven Human Rights Organisation
  

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

About the Role:

The Marketing Campaign Specialist contributes to the development and execution of marketing strategies to elevate Melba’s brand, engagement and growth and involves a hands-on approach to managing and implementing various marketing initiatives and campaigns.

This is an exciting opportunity for a passionate marketer to drive impactful marketing campaigns and contribute to the growth and success of our organisation. If you thrive in a dynamic and collaborative environment and are eager to make a meaningful impact, we encourage you to apply for this position.

Responsibilities:

• Develop and execute Melba’s marketing strategy and marketing plans to drive brand awareness, customer acquisition, market share and growth.

• In conjunction with our agency, manage the creation of a new website to maximise SEO/SEM performance, leverage Google Analytics insights and manage internal approval processes.
• Lead Melba brand development, awareness and management.
• Develop and execute multi-channel brand and marketing campaigns including media planning, website development, eDMs, advertising, video, social media, SEO/SEM.
• Manage end-to-end campaign execution including campaign setup, scheduling, segmentation, deployment, and performance tracking.
• Monitor campaign performance metrics, analyse data, and generate reports to measure effectiveness, identify trends, and optimise campaign performance.
• Manage day to day relationships with key agencies.
• In conjunction with the Communications team, manage the development of social media strategy.
  

Qualifications and Experience:

• Significant demonstrated experience in marketing, with a proven track record of successfully planning, executing, and optimising marketing campaigns across multiple channels.

• Demonstrated project management skills with the ability to manage multiple projects simultaneously, prioritise, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills with a keen eye for detail and creativity.
• Outstanding interpersonal skills with the ability to work effectively in cross-functional teams and manage relationships with external vendors.
• Previous experience building a new website.
  

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• Flexibility – 2 days in the office means you get to enjoy the best of both worlds.
• Join a friendly, collaborative culture where you'll truly make an impact.
• Enjoy onsite parking and other perks.
• Not-for-Profit Salary Packaging benefits, including meals and entertainment allowance.
  

Ready to Make a Difference?

Hit the Apply button now and attach your current resume. We can't wait to meet you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

The team

The Customer Support - APAC team sits within the Global Service & Operations Team which forms part of GBG Technology and Operations and is responsible for providing GBG’s customers with technical support with our products as well as providing Service Management.  With an average Net Promoter Score of 74 awarded by our customers, the Customer Support Team takes pride in supporting GBG’s Vision through the provision of excellent customer service.

The role

Reporting to the Head of Customer Support - APAC, the APAC Service Manager is responsible for managing the service lifecycle of our products in APAC using modern Service Management practices and in a fast-paced delivery environment.  Working closely with the rest of Customer Support – APAC, Service Management team members in other regions, the wider Technology and Operations team as well as the wider business including Sales and Professional Services, you will lead the Service Management aspects of our APAC product offerings.  Always seeking to improve and deliver service excellence for our external and internal customers. We invite talents with full rights to work in Australia to apply.

Position Location: Melbourne or Sydney, Australia

What you will do

• Deliver Service Management across supported products including Incident, Change, Problem, Event management
• Work closely with the wider Technology and Operations team as well as the APAC business unit to support product roadmap delivery and operations from a service perspective
• Support delivery of Global Service and Operations roadmap items
• Build strong working relationships with internal and external stakeholders including customers
• Manage suppliers effectively leading on all Service Management aspects to ensure excellent service for our customers
• Develop and maintain metrics and insights to track performance, analyze trends, recurring issues, SLA achievement, and uptime data of products and its suppliers to drive improvements
• Lead on the transition of products in and out of service
• Manage disaster recovery plans and execution for APAC
• Drive stability and continuous improvement to enhance the customer experience whilst collaborating effectively with other team members
• Ensure smooth delivery product enhancements, bugs fixes and changes, representing the customer priority within decisions
• Analyse and respond to trends or changes in SLA to customers or from suppliers
• Owns communication to customers on service-related matters e.g. changes, maintenance or incidents, in collaboration with the wider Customer Support APAC team
• Manage high-priority incidents to minimise time to resolve as well as owning incident retrospectives and ensuring the lessons learned are implemented
• Implement and manage the Change Enablement process in line with GBG Standards
• Provide on-call support when there is a major or high-priority incident management

• Extensive Service Management experience and good knowledge of ITIL v4
• Customer centricity
• Proven ability to work well within a team and support others
• Continually development of skills, competences, and knowledge to support personal development
• Strong ability to build and maintain positive relationships within team members across the organisation and wider stakeholders
• Ability to explain complex concepts to both technical and non-technical audiences
• Excellent communication skills when communicating internally and externally
• Highly organised and able to manage time effectively
• Ability to influences and challenge appropriately
• Strong attention to detail, initiating and completing priorities, to high a standard and within required timescales
• Exposure to SRE practices

• Experience in:
• Service Desk Tooling (JIRA)

• BI tools (Splunk, PowerBI).

• API connectivity and MS Power Automate 

Behaviours we'd like to see

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next Steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch.

Make life@GBG work for you.

Are you looking for meaningful work in a supportive environment with career development opportunities?

The Organisation:

Respect Group Limited is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our residents and the supportive and respectful working environment for our employees.

The Positions:

We are seeking 15 Personal Care Assistants to join our team at our Alcheringa aged care home, located at 2-14 Boree Dr SWAN HILL VIC 3585.

Each candidate will be engaged on a full-time basis (38 hours per week); however, we would consider part-time (a minimum of 30 hours per week) if that were the candidate’s preference.

The proposed commencement date for each successful candidate would be approximately May/ July 2024.

The successful candidates will join our dynamic and supportive care team and will provide competent personal care, support and assistance to our residents under the direction and guidance of the senior clinical team.

Key duties and responsibilities include assisting residents with activities of daily living and lifestyle in accordance with an individual’s care plan, attending to care duties as allocated and/or delegated by the Registered or Enrolled Nurse, assisting with meal delivery and refreshments, and recording observations on relevant assessment charts and documenting an individual’s progress notes.

The successful candidates will have:

• A relevant qualification or the willingness to undertake on-the-job training.
• A genuine interest for working in aged care.
• An ability to communicate with a diverse range of people.
• A capacity to manage a diverse and demanding workload.
• The ability to work as part of a team.
• Flexibility for shift work, including nightshift and weekends.
• A current NDIS Worker Screening Check. Respect will assist each successful candidate in obtaining the required certification.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

Respect offers:

• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.
• A staff recognition program to acknowledge and reward everyone’s contribution to our organisation.
• Over-Award employment conditions.
• Pay incentives, including not-for-profit salary packaging, so you can increase your tax-free threshold from $18,000 to $34,000.
• Access to our employee discount program and corporate insurance partnerships.

The applicable hourly rate is between $28.67 (unqualified) to $30.11 (Certificate III) plus penalty rates and applicable shift allowances as provided by our enterprise agreement.

We have an opportunity to join our client Intake team, playing a key role in setting up participants & matching them with the right support workers.

As a first point of contact for new participants, the Intake Coordinator is responsible for managing intake enquiries from the initial service request through to setup, allocation, and handover to one of our Relationship Managers

Reporting to the Intake Lead, you will ensure that participants have the best possible experience as they come on board with Hearth.

Responsibilities will include

• Acting as a first point of contact for service requests and intake enquiries
• Providing accurate information and excellent customer service in a timely manner
• Initial assessment of service requests and our capacity to meet them
• Organising and conducting initial home visits alongside a Relationship Manager
• Liaising with participants, family members, support coordinators, and other stakeholders
• Collecting information and documentation to understand service requirements
• Flagging any issues or concerns, and escalating to the Intake Lead as required
• Working with Recruitment to match new participants with Hearth support workers
• Facilitating a smooth handover between Intake and the Relationship Manager team, giving us the best chance of success for a sustainable and positive relationship

• Professional or lived experience with disability
• Proven experience in a customer facing role
• Ability to communicate clearly & effectively via email and phone
• Excellent time management and organisational skills
• Own car and driver's license
• Strong interpersonal skills and high levels of resilience
• Understanding of the NDIS
• Working knowledge of CRM, Microsoft Office suite, and employee rostering systems

• Opportunity to join a small, friendly team
• Join a rapidly growing organisation with a warm and supportive culture
• Flexible working hours and conditions
• Opportunities for career development and progression to other roles within the organisation
• Travel compensation, work laptop, and mobile phone provided

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location Hargreaves St, Bendigo

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Bendigo Office

About us:

Hearth is a registered NDIS support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a case manager in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation

Embark on a consulting journey with Our Client, a leading innovator in infrastructure solution. This remote position offers you the opportunity to be a key influencer in Our Client's growth, providing top-tier technical support and strategic guidance to their valued customers.

Key areas you'll contribute
Strategic Advisory Role:

• Serve as a trusted advisor and technical expert on Data products.

Operations Management and Escalations:

• Handle daily technical operations and escalations, collaborating directly with customers and development teams for issue resolution.

Implementation and Customer Engagement:

• Perform customer installations, upgrades, and expansions, while leading regular monthly and quarterly customer review meetings.

Product Evangelism and Support:

• Act as an evangelist for Data products, providing guidance and support to assigned accounts.

Continuous Improvement and Collaboration:

• Identify opportunities for continuous improvement, collaborate with account teams to provide technical guidance, and actively contribute by submitting feature requests and bug reports. Coordinate with product marketing and development teams based on customer feedback.

• Proven experience in customer-facing roles with complex IT solutions.
• Extensive knowledge in enterprise IT infrastructure, networking, and storage.
• Strong understanding of file systems and expertise in scale-out NAS implementation.
• Advantageous experience with S3, high-performance computing, and lab/hardware management.
• Excellent written and verbal communication skills, coupled with the ability to thrive in a rapidly growing, entrepreneurial environment.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures, own homes, and set up businesses. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client experience - Lead by example and show your team how to deepen client relationships, and meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.
• Results oriented leadership - Create a culture of teamwork so clients are served by those best able to meet their financial needs. Monitor the Banking Centre’s business performance and put action plans into place to close any gaps. Work as one team with all partners to maximize market opportunities, and increase the Banking Centre’s overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.
• People leadership - Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth. Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). It’s an asset if you’ve completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Employment Type

Weekly Hours

Skills