Total 167 Customer Service job vacancies in Victoria

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite at our customer site.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Here's what you'll be doing:

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Here’s what you’ll bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Conquest Equipment is a family-owned Australian Company and is a leader in its field. A national team of passionate individuals who love what they do. Conquest was recently accredited as an official 'Great Place to Work’ with an overall score of 94%.

We have a position available for a highly motivated Field Service Technician in Sydney with a preferred Mechanical and/or Auto Electrical background. Responsible for attending assigned scheduled servicing and breakdown in the field and workshop.

This role will be supported by in-house technical support persons and a large inventory of spare parts and consumables. Conquest has a fleet of well-equipped maintenance vehicles one of which will be supplied as part of the package for this role.

To be successful in this role you will need to have:

• The right candidate will have relevant trade and fault-finding experience
• Mechanical / Auto Elect certification or relevant industry experience (Hydraulics is an advantage)
• Minimum 2 years Mechanical / Electrical experience
• Computer skills
• Excellent customer service skills
• Commercial/Sales-minded
• Enjoy developing yourself personally through regular training and self-teaching.
• Can work well in a team environment
• A friendly personality and a "Can Do Attitude"

Conquest is a forward-looking company that is embracing change and new ideas on a regular basis.

About us 

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. 

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

We have an exciting opportunity for an experienced Customer Success Manager to join our high performing team in Melbourne!

Responsibilities

• Serve as the lead point of contact for all commercial matters related to your assigned client base.
• Ensure all whitespace, re-signs, risks, and outputs of the technology roadmaps are captured and maintained as Opportunities within the CRM. 
• Provide quotations to customers
• Look after the ongoing retention of customers by negotiating contract resigns prior to their current contracts expiring. 
• Ensure re-sign engagement is occurring with appropriate lead-up time to the existing contract end date.
• Maintain customer billing by regularly reviewing and auditing customer invoices in collaboration with the assigned Service Delivery Team. 
• Develop deep, trusted advisor relationships across multiple levels of client stakeholders and executive sponsors within your accounts

• Extensive customer experience in IT technology, MSP or related industry.
• Previous experience working as a Customer Success or Account Manager. 
• You have a keen interest in technology and can conceptualise consumption models. 
• High attention to detail and commercial acumen. 
• Dedicated and able to work to deadlines. 

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. 

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to police clearance checks

We are seeking an experienced Facility Manager for our newly acquired facility, Lyndoch Living in Warrnambool, Victoria. If you're ready to bring your skills to a vibrant team, this full-time opportunity is calling your name!

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The Position:

The Facility Manager is responsible for managing the day-to-day operational, personnel and associated matters across the home. The role will ensure that all professional care and ancillary support services are delivered in accordance with Respect's values, policies and procedures; and to ensure that the home is managed and maintained within the approved budget, accreditation standards, compliance and reporting requirements. The successful candidate will be well supported by Respect’s corporate services team of specialists including clinical, quality, finance, people and culture, procurement, maintenance, and catering services.

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN).
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Well-developed communication skills.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).
• Previous nursing management experience.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• Relocation assistance negotiable.
• Discounted private health insurance.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:
Respect - Treat all people with fairness and dignity
Care -  Look after and protect the elderly, and each other
Teamwork -  Encourage, cooperate, and build trust
Courage -  Do the right thing, even when it’s difficult
Integrity -  Be open, honest, and trustworthy
Innovation -  Think differently to solve problems.
Excellence -  Drive quality to continuously improve.

• Join a leading not for profit in the disability support industry
• A range of shifts and locations available – you choose what works for you
• Full training and support provided

About Us: 

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. Melba Support Services are actively recruiting for Disability Support Workers to join our team on a Casual basis in Latrobe Valley/Baw Baw area. You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives.

 What You’ll do

• Implement support plans based on supported persons needs, preferences and interests
• Help with all aspects of daily living from getting up in the morning to going to bed at night
• Aid people to get to their chosen activities like social events, work and appointments
• Promote personal choice and control for the person
• Assist with personal care & hygiene and household duties like cleaning, cooking, and washing
• Administer medication

Qualifications and Experience

• A passion for enabling and working with people
• Desire for meaningful work and comfortable providing people with daily living support
• Willingness to learn new skills, undertake ongoing training
• Willingness to work as part of a team

You will also bring with you or be willing to obtain*:

• NDIS Worker screening Check
• Working with Children Check
• Unrestricted Australian Driver’s License
• Evidence of COVID-19 vaccination status, including booster
• Current First Aid Certificate with CPR

*We can support you through the process of obtaining these if you don’t already have them.

You must be available to work a minimum of 2 shifts per week (2 hours per shift).

Why Join Us? 

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 

• Join a supportive and collaborative culture where your contributions make a real impact.
• Get out and about and connect with your community – opportunities to engage in activities you enjoy.

Ready to Make a Difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. 

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply. 

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected.

• Join a leading not for profit in the disability support industry 

• A range of shifts and locations available – you choose what works for you 

• Full training and support provided 

Melba Support Services are actively recruiting for Disability Support Workers to join our team on a casual basis in Metro. 

You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives. 

At Melba, our culture, supports and frameworks are all built on a foundation of human rights and zero tolerance for the abuse or neglect of people with disabilities. You will join an organisation truly committed to the people we support, our community and the people that work with us. 

What You’ll do 

• Implement support plans based on supported persons needs, preferences and interests 

• Help with all aspects of daily living from getting up in the morning to going to bed at night 

• Aid people to get to their chosen activities like social events, work and appointments 

• Promote personal choice and control for the person 

• Assist with personal care & hygiene and household duties like cleaning, cooking, and washing 

• Administer medication 

Qualifications and Experience 

• A passion for enabling and working with people  

• Desire for meaningful work and comfortable providing people with daily living support 

• Willingness to learn new skills, undertake ongoing training  

• Willingness to work as part of a team 
• Experience in bowel care and manual handling is required

You will also bring with you or be willing to obtain*: 

• NDIS Worker screening Check 

• Working with Children Check 

• Unrestricted Australian Driver’s License 

• Evidence of COVID-19 vaccination status, including booster 

• Current First Aid Certificate with CPR 

*We can support you through the process of obtaining these if you don’t already have them. 

We are seeking a female support worker to assist a female individual in Prahan. This role involves providing a minimum of 3 hours of ISA support daily, as well as helping with community access and potentially SIL supports, including personal care. The individual uses an electric wheelchair in the community and is largely independent at home, though personal care is still needed. We encourage applications from candidates who can also cover on-site shifts, including overnight stays and morning support, with a commitment of at least 6 active hours plus overnight coverage.

Why work with Melba?

• Comprehensive training and support provided – whether this is a new industry to you or you have experience, we will provide you will all the support you need to succeed.
• Get out and about and connect with your community – opportunities to engage in activities you enjoy.
• Plan your life around regular working hours each week.
• Not for Profit Salary Packaging benefits

About Melba

Melba are a well-established, values-based, not for profit organisation providing disability support services for close to 50 years. Our services include:

• Accommodation
• Participation & Learning
• Respite Care
• Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day. Our workplace culture is deeply rooted in respect, work-life balance and flexibility.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

For secure work where you are supported by those around you, click the Apply button and submit your current resumé today! We look forward to welcoming you to the team.

This role is responsible for assisting the Sales team in their day to day efforts.

You will attend meetings to work with clients to identify their needs, take minutes, and develop custom proposals to meet their needs. In addition, you will work through pre-sales to develop supporting documents and ensure all deals are tracked through the Customer Relationship Management (CRM) solution. The following outlines the responsibilities of this role:

• Develop and Review proposals through online solutions and in MS Word
• Support the sales team with client quotations
• Document all relevant client information and interaction via the CRM
• Maintaining relationships with existing customers and vendors
• Preparing PowerPoint presentations and sales displays
• General sales administrative and ad hoc tasks

This pivotal role will form close relationships across the Offensive, Defensive and Advisory teams to gather information as needed to develop customised proposals.

This role will require someone with a keen eye for detail. We are looking for a self starter who is driven and self-motivated. You will need to be a team player as this role works with all members of the Triskele Labs team.

For this role, the following traits are required as a minimum:

• Critical thinking and ability to be quick on your feet
• Exceptional written and verbal skills
• Ability to quickly develop and nurture relationships
• IT fluency mandatory
• Ability to solve tough problems
• The ability to handle pressure and meet deadlines
• Skill in prioritising and triaging obligations
• Attention to detail
• Excellent time management and organisation

Triskele Labs are an equal opportunity employer and this role is open to all applicants.

Benefits of the role include:

• Market rate salary.
• Up to 12 weeks paid parental leave for primary or secondary care giver
• Employee Assistance Program
• Flexible work arrangements

We believe we have the best culture in any cybersecurity company in Australia. Our team all strive for the best and look after each other. This role will take us to a team of over 45 with sights set on 100+. We provide support to all our team members including an Employee Assistance Program (EAP) and have a highly inclusive and collaborate culture and approach to everything we do.

Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool using this job ad and and we will reach out down the track when a suitable role becomes available

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

• Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff?
• Do you enjoy giving great customer service?
• Do you have great attention to detail?
  

We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of Hygiene technicians on a full-time, permanent basis, servicing the Wimmera Region of Victoria.

As a Hygiene Service Technician, your responsibilities will include providing and maintaining washroom hygiene services, products and cleaning.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including a fuel car and a mobile phone

• Employee cash incentive programs and bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

What we do need from you is:

• Current and valid Australian Manual driver's licence
• Medium Rigid Truck Licence
• Working With Children Check card
• Eligible to work full-time in Australia
• Cleaning or related industry experience
• Excellent customer service skills to manage, maintain, and build upon client relationships
• Communicate to internal stakeholders and clients both orally and in writing
• Physically fit and the ability to work autonomously and drive long distances
• High attention to detail to maintain high standards and achieve set targets
• An ability to consistently work within both our client's and Initial safety parameters
• Confident using a mobile phone service app/tablet
  

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police check.

If you value autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we would love to hear from you.

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."
Angela Smith - Technician

“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself. The best thing about working for Rentokil Initial is the teamwork. Our motto is that we are all in this together.”
Amanda Haans - Local Service & Sales Manager

“Being in the Rentokil Initial Team, it feels like a family.”
Thanh Nguyen - Technician

“I got to the point in my life where I was looking for something different. Since joining Rentokil, I’ve been provided with so many qualifications and opportunities for advancement.”
Jim Evans - Senior Technician

About Us:

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role: 

Melba Support Services are actively recruiting for Disability Support Workers to join our team on a Casual basis in Horsham, VIC. You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives. 

Responsibilities: 

• Implement support plans based on supported person's needs, preferences and interests 

• Help with all aspects of daily living from getting up in the morning to going to bed at night 

• Aid people to get to their chosen activities like social events, work and appointments 

• Promote personal choice and control for the person 

• Assist with personal care & hygiene and household duties like cleaning, cooking, and washing 

• Administer medication 

Qualifications and Experience: 

• A passion for enabling and working with people  

• Desire for meaningful work and comfortable providing people with daily living support 

• Willingness to learn new skills, undertake ongoing training  

• Willingness to work as part of a team 

You will also bring with you or be willing to obtain:

• A current NDIS Worker screening Check 

• A current Employee Working with Children Check 

• A current unrestricted Australian Driver’s License 

• Evidence of COVID-19 vaccination status, including booster 

• Current First Aid Certificate with CPR 

*We can support you through the process of obtaining these if you don’t already have them. 

You must be available to work a minimum of 2 shifts per week (2 hours per shift). 

Why Join Us? 

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us! 

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging.  

• Flexible work arrangements, with the ability to work from home or the office. 

Ready to Make a Difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. 

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply. 

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.