Total 9 Director/C-Level Customer Service job vacancies in Tucson, Arizona

Carries out the full scope of supervisory and personnel management responsibilities, including the recruitment, training, counseling, and evaluation of interpretive staff. Creates culture of teamwork and inclusion. Listens to and resolves complaints from employees and works with Employee Relations to address more extensive personnel matters.

Provides overall direction, goal setting, visioning, review, planning, and execution of all personal and media interpretive services. Serves as principal advisor to the Superintendent, Deputy Superintendents, and park leadership team on all technical and professional matters related to interpretation.

Provides overall direction, goal setting, visioning, review, planning, and execution of all K-12 and youth education services. Serves as principal advisor to the Superintendent, Deputy Superintendents, and park leadership team on all technical and professional matters related to education for children and youth, including engaging with tribal youth programs.

Represents the Division and Park in working with the park's cooperating association, partners, and concessioners, and other federal offices, educational institutions, and community-based organizations in matters related to public programming, interpretive media, K-12 curriculum-based programs, and other interpretation and education efforts.

Oversees administrative functions related to interpretive operations and programs. Seeks new funding sources, manages budget, and collects data that supports program accomplishments writes reports. Understand, collect, and distribute needed resources. Manages and implements performance management system and award programs.

Area Information:

This position is stationed at South Rim of the Grand Canyon National Park located in Northern Arizona. The South Rim is approximately 60 miles north of Williams and 82 miles Northwest of Flagstaff, at an elevation of 7,000 feet. Temperatures range from approximately 90 degrees in the summer to 0 degrees in the winter. Annual precipitation averages around 13 inches.

Grand Canyon Village has schools K-12, a daycare center, post office, general store, churches, a recreation center with gym, a public library, a clinic with resident physicians, and several restaurants. The park community consists of some 2,500 people, including employees of the NPS and concessioners and their family members. There are often employment opportunities for family members in the park and surrounding areas. The park community is small enough that many employees choose to walk or bike from their homes to work. Complete shopping, educational, medical, and professional services are available in Williams and Flagstaff. Flagstaff has a population of about 75,000 and has multiple K-12 public and private schools, Northern Arizona University, and diverse community, medical and other support services. Recreational opportunities include hiking, backpacking, fishing, cross-country and downhill skiing, and golfing in nearby communities.

South Rim Housing: Permanent and Term employees with a Full Performance Level (FPL) of a GS-09 or WG-8 and above will be provided the option of accepting assigned housing, participating in the normal bid system, or accepting shared housing. Permanent and Term employees with an FPL of GS-08 or WG-7 and below may be provided the option of participating in the normal bid system or accepting shared housing. Any employee assigned to shared housing may continue to bid into non-shared housing.

• Directly supervises physicians, advanced nurse practitioners, and other medical services staff, including performance appraisals, department scheduling, approval of leave, yearly trainings, certification requirements and completing recruitment for positions and disciplinary actions. Reviews current staffing, policies/procedures, process for medical services and makes recommendations.
• Works on a daily basis with other supervisors formulating management discussions, decisions and policy making. Shares full accountability in management actions.
• Oversees department work schedules, which includes, but is not limited to daily clinic or operating assignments, field clinic assignments, monthly call schedule, etc.

• Provides direct patient care within the scope of clinical privileges: Interviews and examines patients, reviews past medical history, and requests and/ or performs diagnostic tests and examinations deemed necessary to obtain appropriate information related to each case.
• Documents patient care procedures thru EHR (Electronic Heath Record) and works closely with allied health professionals.

• Directly supervises physicians, advanced nurse practitioners, and other medical services staff, including performance appraisals, department scheduling, approval of leave, yearly trainings, certification requirements and completing recruitment for positions and disciplinary actions. Reviews current staffing, policies/procedures, process for medical services and makes recommendations.
• Works on a daily basis with other supervisors formulating management discussions, decisions and policy making. Shares full accountability in management actions.
• Oversees department work schedules, which includes, but is not limited to daily clinic or operating assignments, field clinic assignments, monthly call schedule, etc.

• Provides direct patient care within the scope of clinical privileges: Interviews and examines patients, reviews past medical history, and requests and/ or performs diagnostic tests and examinations deemed necessary to obtain appropriate information related to each case.
• Documents patient care procedures thru EHR (Electronic Heath Record) and works closely with allied health professionals.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

The Associate Chief Nurse (ACN) is responsible for the management and oversight of clinical operations within the clinical services under their responsibility. These duties include coordination of work schedules, responsibility for clinical performance measures, optimization of resources and other functions within the department.

The duties of the position include but are not limited to the following:

• Provides direct patient care in outpatient clinics and/or inpatient wards and will participate in the on-call schedule if required, dependent on qualifications/expertise, and/or the needs of the service line.
• Manages and approves leave schedules and respective Time & Leave (T&L) sections to ensure there is adequate coverage for planned leaves and a contingency plan for unexpected absences as well as accurate/timely leave approvals and labor mapping.
• Participates in activities/committees/board impacting patient care, Veteran access, staff performance and morale as assigned.
• Completes required training, closure of encounters, billing, electronic view alerts, orders, medication renewals, travel requests, and other assigned tasks.
• Works with service line leadership and human resources staff to ensure adequate and appropriate staffing for all assigned areas. The ACN is responsible for recruitment, hiring, evaluation, disciplinary, and termination actions for primary care staff.
• Works with various stakeholders to ensure policies, procedures, performance goals, strategic plans and initiatives are communicated to staff and implemented
• Reviews, interprets, and effectively uses performance reports, benchmark data, budget cost/expenditure documents, staffing, and other reports in decision-making.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Independently diagnoses all optometric and ocular problems through external and internal physical evaluation of the eye and surrounding tissue.
• Refers patients requiring complex medical surgery or services to appropriate medical specialty.
• Provides vision and eye care education and counseling to patients.
• Takes complete history from the patient and/or family member to determine risk of eye disease. Records all patient care examinations, assessments, procedures and care plans.
• Supervises subordinates, develops and monitors the eye care budget, devises and implements projects.

This position is being re-advertised to solicit additional applications.

Applicants who applied previously need not reapply unless submitting updated and/or missing information.

Applicant review will be every 10 business days and Certificate will be issued as needed.

• Independently diagnoses all optometric and ocular problems through external and internal physical evaluation of the eye and surrounding tissue.
• Refers patients requiring complex medical surgery or services to appropriate medical specialty.
• Provides vision and eye care education and counseling to patients.
• Takes complete history from the patient and/or family member to determine risk of eye disease. Records all patient care examinations, assessments, procedures and care plans.
• Supervises subordinates, develops and monitors the eye care budget, devises and implements projects.

The Assistant Chief/ Residency Co-Director dental officer serves as a practicing dentist who performs a full range of professional dental procedures in connection with the treatment of commonly encountered dental diseases or dental health problems requiring standard corrective, restorative, and/or preventive measures. The incumbent will provide direction and supervision of dental staff and is responsible for dental clinic administration at their assigned location.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment Incentive (Sign-on Bonus): may be approved for highly qualified candidates

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting
The dental officer shall be proficient in all aspects of general dentistry including the ability to perform selected specialty services. The duties of the Assistant Chief/ Residency Co-Director include 70 percent clinical and 30 percent administrative responsibilities. The provider should possess the expertise and competency to perform the following:

• Makes oral and radiographic examinations of the oral cavity. Provide consultation and treatments within the scope of their specific clinical privileges. Providing outpatient, inpatient care for patients eligible for dental care.
• Diagnose pathological or irregular oral conditions.
• Function as the primary clinician or subject matter expert responsible for performing procedures, education and training affecting the daily clinical operations of the subspecialty.
• Administers local anesthesia.
• Periodically examine or evaluate patients to determine need for further dental care.
• Performs routine and complex restoration or extractions of teeth.
• Performs endodontic procedures and surgeries.
• Performs prosthetic dentistry to include immediate dentures, full dentures, partial dentures, crowns, and fixed bridge work.
• Performs complex periodontal procedures and surgeries, including soft and hard tissue grafting, maxillary sinus augmentation, and simple and complex implant surgery.
• Performs dental treatment in the operating room setting with the dental residents.
• The Dental Residency Co-Director coordinates the dental residents' educational activities. This includes overseeing clinical training, ensuring compliance with program requirements, and facilitating opportunities for professional development.
• Helps set up the dental residency program. This includes assisting in the development of curricula, organizing lectures and workshops, and coordinating assessments to evaluate residents' progress.
• Assigns works to subordinates, approves leave, prepares performance plans, administers discipline, resolves grievances and complaints, provides training and awards
• Works with Dental Chief for planning, developing, coordinating, and directing the clinical services of the Dental Department
• Prescribes medications within defined scope of dental practice.
• Orders relative diagnostic studies such as laboratory tests or radiographs.
• Provides education and counseling of patients and families in preventive care, medical conditions, and use of prescribed treatments and drugs.
• Conducts Compensation and Pension (C&P) Exams as requested by Veterans Benefit Administration (VBA) and Regional Office with training and privileges.
• Assist in meeting Performance Measures for clinical dental care.
• Completes all mandatory training requirements timely, attends mandatory medical center committee meetings and complies with computer and privacy directives.
• Coordinates with service leadership to conduct appropriate service recovery attempts with Veterans who express dissatisfaction in the care delivered.
• Initiates Human Resources actions for vacant positions, interviews and selects candidates alongside Dental Chief
  

Administrative Duties:

• Serves as the Program Director over the PIMC Dental Program.
• Provides managerial and administrative program direction to dental professional and support staff.
• Provides leadership, direction, and technical expertise in the planning, development, implementation and evaluation of clinical functions of the Dental Clinic.

• Serves as a direct care provider in the dental department.
• Provides direct patient care at PIMC in their specialty.
• Examining, diagnosing, and treating commonly encountered dental diseases and dental health problems.
• Performs difficult dental procedures and practices.

Administrative Duties:

• Serves as the Program Director over the PIMC Dental Program.
• Provides managerial and administrative program direction to dental professional and support staff.
• Provides leadership, direction, and technical expertise in the planning, development, implementation and evaluation of clinical functions of the Dental Clinic.

• Serves as a direct care provider in the dental department.
• Provides direct patient care at PIMC in their specialty.
• Examining, diagnosing, and treating commonly encountered dental diseases and dental health problems.
• Performs difficult dental procedures and practices.