Total 20 Director/C-Level Customer Service job vacancies in London, London, W3 0TA

We are seeking an experienced and innovative senior manager with extensive experience of working in an organisation with responsibility for the provision of mental health. You will live our values and be authentic, collaborative, emotionally intelligent and have a passion for social justice, improving health outcomes and reducing health inequalities. You will have experience of working with our service users, those with lived experience and clinicians to develop a shared vision of services and standards of service delivery and a track record that demonstrates major achievement through innovation and strong, sensitive leadership. The person appointed will be able to demonstrate a strong knowledge and understanding of both health and care services and will be able to demonstrate a track record of appropriate service delivery at a senior level. A commitment to coproduction and valuing the voices of people with lived experience is essential to this role. You must be able to commence in the role by the 2 January 2025 the latest. Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

The role will include working across DHSC, NHSE and UKHSA in support of local health and care systems working with Local Government and ICBs to deliver the DHSC goal for improving health and reducing health inequalities. As Deputy Director Local Knowledge and Intelligence Service, your responsibilities will be: Management and Leadership: Be a positive role model and an effective member of the DHSC Places & Regions Senior Leadership team. Lead the function to deliver defined outputs to the required quality, within budget and on-time. Take measures to continually develop and improve the efficiency and effectiveness of the function. Develop staff members to be the best they can be through robust internal communications appropriate delegation, effective appraisal and mentoring, and visible leadership. Ensure that staff engagement, as measured by the annual staff survey, in the function is high and improvements are made, year on year. Develop innovative practice and service delivery models, both within the DHSC Places & Regions, OHID and beyond, involving other staff groups as appropriate. Work with colleagues across DHSC and ALBs to identify and ensure the maintenance of business-critical activities. Ensure the business and budgetary planning processes are fully in place and functioning effectively, reporting to agreed standards and timescales. Ensure succession planning within the function, responsible for the retention, recruitment, interviewing, selection, and induction of new staff in the function. Ensure effective governance of the function through a process of management team meetings and review of relevant governance issues including health and safety and risk. Resolve complaints, grievances, capability, and disciplinary issues at the appropriate level. Providing leadership in a changing environment. Act on behalf of the Regional Director with responsibility for Public Health Intelligence as required. In delivering the strategic objectives the post-holder will be expected to demonstrate expertise in the full range of relevant competencies as set out by the Faculty of Public Health. This includes evaluation techniques, policy analysis and translation and ability to communicate effectively with a range of stakeholders including politicians. In addition to any direct responsibility for managing staff or budgets, he/she will be responsible for change and improvement in the agreed areas of work and for supporting the delivery of DHSC responsibilities.

Please refer to the job description for full details. There are four clear commitments underpinning the model of care: Commitment tostandardise - the core offer of services across community services focusing on quality, value, improving outcomes and making transparent the existing cash envelope of community services across all Places. Commitment tointegration Integrate community services with acute providers working horizontally in a matrix with local Alliance partners to deliver community based services across the interface of health and care with primary care playing a key role. Commitment toone service delivery model supporting the delivery of community services at neighbourhood level through integrated neighbourhood teams. Commitment to analigned budget approach, ensuring the cash envelope of community services, BCF funded out of hospital services and other community commissioned services are aligned to deliver the best outcomes for the residents of South West London.

Operational Provide strategic leadership and direction for CHC and Complex Care services. Responsible for the day to day management of the Continuing Care and Complex Care teams including work allocation, performance/attendance issues, participating in recruitment, appraisal and staff development. To manage the outputs of CHC Framework and ensure systems are in place to ensure staff work to the compliance of the Framework. To work with the Local Authority to ensure those patients with complex care are placed in the most appropriate and safe settings. Attend Continuing Care and Complex Care meetings with the Local Authority and NHSE London and attend the strategic executive meetings as directed by the Chief Nursing officer. Represent the ICB at NHSE Continuing Care meetings. Lead on the Liberty Protection Safeguarding (LPS) / DoLS strategy across the ICB. Pro-actively create an open, inclusive, equitable culture. Ensure the contributions and perspectives of all staff are heard, valued and influence decision making within the directorate. Provide visible, inspiring leadership to all nurses and support roles. Champion a professional and open culture which empowers staff to deliver quality care with compassion acting as a role model for high professional standards. To work with the local care programmes and Local Authority to support the clinical development, training and education of nursing and AHP within funded care homes. Ensure directorate staff are managed within agreed performance standards, including delivery of efficiency, and cost improvement plans. Ensure the delivery of high-quality clinical care and services. Hold staff to account for the delivery of their objectives and the cascade to their staff Establish and maintain strong working relationships with ICS partners and with all internal and external stakeholders. To support the implementation of the ICS Strategy, Joint Forward Plan and the Operating Plan and support the quality input in the key priorities. Create an environment in which efficient delivery of patient care is in line with fundamental and evidenced based standards to ensure a framework of safe practices exists. The post holder will work with programmes and services across the ICB and ICS to ensure that quality improvement priorities align with system priorities. Contribute to the development of the ICS System Quality Group and lead on quality. improvements projects as directed by the Chief Nursing Officer and the Chief Medical Director. To work with the Director of Nursing for Quality and the Director of Nursing for Primary Care on the development of the quality key lines of enquires (KLOE) for the ICS System Operational Meetings (SOMs). To attend SOMs as requested by the Chief Nursing Officer. Lead a culture of quality improvement, which produces new ideas, approaches, innovation and insights, ensuring that plans are developed and taken forward to improve patient/client care and services. Promote clinical excellence in professional practice for Nursing and Allied Health Professionals across the ICB. Lead on the interface between the ICS CNOs and the CNOs in the Private sector. Develop sector wide senior nursing meetings. Attend Social Care Nursing team meetings promoting quality and transformation across the ICS. To attend internal and external meetings on the request of the Chief Nursing Officer. Lead, as a member of the senior nursing team, the implementation of the ICB clinical strategy. Actively participate in, contribute to and implement the Nursing, Midwifery and Allied Health Professional Strategy and the quality strategy across the ICB. Prepare robust full business cases to develop or sustain services in line with the strategic direction of the ICB Undertake appraisals for direct reports. Ensure performance activity and finance reporting is presented monthly at the ICB Executive meetings and the Finance and Commissioning Committee meetings when requested. Participate in the ICS Deputy Chief Nursing group and undertake activities as requested within the group or the ICS Chief Nurses. Review CHC and Complex Care complaints prior to Chief Nursing Officer sign-off and ensure responses are within the Complaints Procedure timeframe. Attend family meetings as appropriate. Ensure all learning is implemented within the services. To participate on the ICB procurement process. Staff Management Provide effective leadership and line management of staff and act as a role model across the ICB. Supporting the ICBs ways of working, model behaviours to deliver against organisations values and champion and NHS Constitution. Ensure processes are in place for the recruitment of staff promote and role model effective team working across the service. Develop an organisational culture that fosters integrated working amongst all staff groups. Pro-actively support and encourage cross-ICB working. Ensure staff throughout the directorate provide excellent levels of customer service to all partners within the ICS. Ensure professional/clinical staff work within the Code of Conduct. Ensure an effective staff appraisal process is implemented and that training and development needs are met appropriately. Oversee the development of nursing clinical leadership capability. Ensure the directorate in relation to CHC and Complex Care develops workforce plans to meet the ICBs strategic objectives. Ensure effective use of resources and the development of new ways of working. Continually review skill mix within CHC and Complex Care to ensure it reflects activity demands. Implement skill mix/ staff deployment changes as appropriate. Demonstrate credibility, knowledge and influence in the health and care system and be able to influence policy development to include areas such as CHC and Complex Care Communication Effective communication, negotiation and influencing skills to enable change management with stakeholders with staff holders across the health and social care system. Provide and receive highly complex, highly sensitive and highly contentious information, including presenting information to a wide range of internal and external stakeholders in formal settings Deal with complex and conflicting subject matter problems in day to day workload internally or external meetings, one to one communications and other evens across the organisation and system Represent the ICB in sensitive and political situations, delivering difficult messages where required to senior stakeholders/ /audiences. Work in partnership with other leaders/teams to ensure CHC and Complex Cases are placed in the right place at the right time. Finance Financial delivery and delegated budget management from Chief Nursing Officer. Responsible for ensuring adherence to the CHC and Complex Care budget, ongoing monitoring of expenditure against budget. Responsible for managing related activity, liaising with finance colleagues to ensure appropriate costings. Responsible for the management of the CHC and Complex budget working with the finance team on the monitoring, control and forecasting budgets and mitigate any overspends. Ensure CHC and Complex staff working within the financial environment. Ensure that there are systems in place for brokerage and invoicing within the agreed timeframe. Sign off invoices with budgetary limitations. Responsible for CHC and Complex Care Cost Improvement Programme (CIP) and providing updates to the relevant committees as requested. To promote quality, innovation, productivity and performance that improves quality of care and patient outcomes; driving transformation through agreed improvement models to improve value for money Ensure team compliance with Standing Orders and Standing Financial Instructions in the discharge of this responsibility. Information Management Provide and receive highly complex, sensitive and contentious information, including presenting information involving a wide range of stakeholders in formal settings; therefore, the post holder must have the ability to deal with resulting potentially challenging situations. Highly effective communication with the Local Authority, Ministers, Coroners Court and media enquiries. Developing and presenting highly complex presentations and reports at the System Quality Group, Performance Committee, Contracting & Finance Committee and other meetings as directed by the Chief Nursing Officer and Executive team. Responsible for the management and reporting of information to internal and external stakeholders. Responsible for ensuring accurate patient record system is always maintained, and in line with NMC Professional standards for documentation. Ensure CHC and Complex Care element of the directorate risk register are updated. Planning and Organisation Oversee, with the directorate, the development of strategic and annual plans for the directorate that contribute to the delivery of the ICBs strategic and annual plans. Identify opportunities for growing, improving and redesigning services in line with the ICBs objectives. Ensure all policies and standard operating procedures relating to CHC and Complex Care are up to date and staff are familiar with the contents to deliver high quality personalised care. To ensure the ICBs objectives and patient safety requirements are fulfilled within the directorate portfolio of services. Policy and Service Development Liaising with the ICB programme and to ensure quality is embedded in provider contracts, liaising with the Programme Directors to ensure a full understanding of provider pressures which may impact on provider quality and making a corporate contribution to the delivery of the commissioning strategy and plans of the ICS. Ensure there are processes in place for spreading and sharing learning and outcomes.

Are you an experienced programme management professional with extensive expertise in primary care? We're seeking a dynamic leader to join our team as theAssistant Director for Primary Care Contracting and Oversight.

In this key role, you will lead the assurance function for primary care commissioning activities, including those delegated to ICBs, oversee the daily management of the PMO function, and design and deliver the Integrated Data Strategy for the Southeast region. By enhancing internal and external reporting capabilities, you will ensure data is utilised to drive effective decision-making, and track programme and project delivery and outcomes.

Key Responsibilities:
• PMO Maturity Development
• Data Strategy Development
• Primary Care Commissioning Assurance
• Team Development and Relationship Management
• Financial Management

Duties

PMO maturity development:
• Responsible for the daily management of an effective PMO function.
• Establish and build strong relationships with Regional Finance and the Regional Delivery Unit.
• Define reporting processes to reduce reporting burden. Be responsible for the completion of wider national reports.



Data strategy development:
• Lead the development of the INP data strategy to improve regional and ICB oversight on project delivery and outcomes.
• Work with national and ICB counterparts.
• Seek the support of wider partners and third-party organisations. Create proof of concepts to ‘test & learn’ ideas with senior stakeholders.



Primary Care commissioning assurance:
• Lead the assurance function for Primary Care commissioning activities, both retained and delegated.
• Build effective relationships with stakeholders and provide the right-level of information to the Portfolio Director.



Team development and relationship management:
• Encourage others and listen to other points of view. Establish a culture of continuous improvement and learning.
• Act as a role model for other members of the workstream and team as a whole, demonstrating the core values of the organisation and benefits of matrix working.
• Contribute to the development of the business of NHS Employers and business development opportunities as they arise.

In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.

The new NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/ .

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
You can find further details about the job, in the attached Job Description and other supporting documents.

This advert closes on Tuesday 10 Sep 2024

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

The Joint Digital Policy Unit works across DHSC and NHSE to drive the digitally-and data-enabled transformation of health and social care, and the Secretary of State’s digital reform priorities. It sits as part of the wider NHS Transformation Directorate which brings together the former functions of NHSX, along with NHS Digital.

Our mission is to digitise, connect and transform the health and social care system. This means ensuring core digital capabilities are rolled out across the system – including digitised patient records and cyber security standards; connecting up our systems so that data can be safely shared to improve health and social care outcomes – for example, developing a Federated Data Platform and Secure Data Environments; and transforming models of care for patients, service users and the public – for example, developing the NHS App to act as the front door for the NHS, using technology to support care in the home; and creating the right environment for the adoption of innovation.

Joint Digital Policy Unit consists of:

Cyber Security Policy, Compliance and Programme: responsible for setting strategy, standards and policy on cyber across health and social care.

Digital Policy & Programmes: responsible for priority digital policy, strategy and programmes including: AI, data and digital technology policy, social care digitisation,

DHSC Digital, Data & Technology central team.

Job Role

The Deputy Director – Tech Policy, Implementation and Data Analytics sits in Digital Policy and Programmes directorate.

This division is at the heart of developing and implementing policy, enabling teams to drive forward DPU’s key priorities. It responds to
emerging priorities in health technology - picking up often urgent cross-cutting projects,msupporting the implementation of wider programmes, building policy capability across the NHSE’s Transformation Directorate, and carrying out key departmental functions on behalf of DHSC.

The division is at the heart of developing and implementing policy, enabling teams to drive forward DPU’s key priorities.

This is an exciting post, supporting government to delivery on its health objectives by digitally transforming the NHS. We are looking for an experienced and enthusiastic policy professional to lead the Tech Policy division of around 18 people.

Key Responsibilities

As Deputy Director – Tech Policy, Implementation and Data Analytics your key responsibilities will include:

• leading policy of several of the key delivery programmes in the Transformation Directorate, including electronic patient records, leading the division to provide expert policy input and engaging with Ministers;
• engaging with policy teams across the Department and NHSE to ensure that digital health is considered as a key enabler to their strategies and policy delivery, e.g. feeding into the 10-year plan for health and the SR;
• engaging internationally, both bilaterally and via the Global Digital Health Partnership and other multilateral fora, to learn from and work collaboratively with other countries;
• the DPU’s Implementation Unit, an internal consultancy service within the Directorate. It provides policy and implementation expertise to solve and support work on health and social care’s biggest digital and transformation challenges;
• the DPU’s internal data and analytics team – a small team comprising analysts and data scientists.

You will also, of course, play your role in leading the wider DPU as part of a cadre of around 10 other DDs and Band 9s.

The Medical Director for Primary Care is a significant role in the NWL ICS clinical leadership structure. The role is distinct from the statutory role of Partner member for Primary Care for NHS North West London. The primary focus of the post will be to provide clinical leadership for primary care, taking leadership responsibility for improving all aspects of clinical care and outcomes. You will support the delivery of the primary care and related aspects of the NHS Long Term Plan priorities in respect of improving health outcomes and primary care services and implementation of the Fuller Stocktake. The specific elements of the portfolio will vary over time but may include specific responsibility for areas such as: further developing primary care networks improving the interface between primary and secondary care, pharmacy and prescribing issues transforming how elective, urgent and emergency care interface with primary care working towards new models of care, all within the context of the emerging integrated neighbourhood teams. This is a key role in the ICS clinical structure and specific deliverables are: Population health and healthcare Delivering high standards: To provide clinical leadership and insight to support the delivery of high standards of care Improving quality and outcomes To support the improvement of outcomes for patients and drive up the quality of care by providing clear clinical leadership to adopt innovative approaches and align tools and levers, To ensure primary care is positioned as a key participant in the development, commissioning and delivery of services within the integrated care partnership maximising use of appropriate levers, incentives and metrics to drive progress on improving quality. To provide a primary care perspective to the design of patient pathways To support the embedding of quality and outcomes in the disciplines relating to dentistry, optometry and community pharmacy services. To champion the delivery of a clinical effectiveness approach for primary care throughout North West London. Manage emerging quality and safety initiatives as they relate to primary care Tackling unequal access, experience and outcomes To uphold organisational policies and principles on the promotion of equality To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality To influence and shape the commissioning of services to eliminate social and cultural inequalities for disadvantaged groups To promote equality and diversity and the reduction of inequalities in all the activities of NHS North West London Champion the use of data and evidence on a standardised basis to drive health and inequalities improvements Enhancing productivity and value for money To deliver against organisational objectives, quality outcomes, and financial objectives. To work within the framework of NHS North West Londons standing orders and scheme of delegation. Provide relevant and timely specialist advice and guidance and work with key stakeholders to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solutions To support broader social and economic development To encourage the development of good employment practice within the profile of primary care organisations across North West London To support the aspirational goal of social and economic development and the creation of social value within North West London To support delivery of the NHS England commitment towards the Net Zero target and implement a strategy towards sustainability To support the implementation of the Fuller Stocktake within North West London as part of the delivery North West London strategy. Streamlining access to care and advice Develop a single system-wide approach to managing integrated urgent care to guarantee same-day care for patients and a more sustainable model for practices Assist systems with integration of primary and urgent care access Providing more proactive, personalised care with support from a multidisciplinary team of professionals Support all PCNs to be a key component of the emerging integrated neighbourhood teams Embed primary care workforce as an integral part of system thinking, planning and deliver To support models of care that promote improved health outcomes for those with long-term conditions or mental health issues Helping people to stay well for longer Work alongside local people and communities to facilitate acting sooner to help those with preventable conditions To promote the utilisation of digital technology to improve access, improve how services are delivered and enable better planning to meet the needs of local people and communities. To coordinate a primary care forum with the expectation of developing a primary care collaborative. Create a clear development plan to support the sustainability of primary care To support primary care organisations in considering future models of delivery To actively promote the strategy and performance of primary care within North West London with colleagues across neighbouring ICBs and the London and National Primary care team To be an active member of the London Primary Care clinical senate To participate in the London Primary Care Board and associated workstream Functional Responsibilities: Leadership To provide leadership for Borough Medical Directors and NWL Primary Care Clinical Leads and together with the ICS Medical Director set work plans, objectives and conduct regular reviews of outcomes for Borough Medical Directors. Within the primary care governance framework take on the role of Chair of the NWL Primary Care Executive group and to Chair the NWL Primary Care Programme Board Co-Chair the NWL Clinical Advisory Group and the NWL Local Care Board. Line Management Line management responsibility for the Borough Medical Directors and a cohort of NWL clinical leads. Analytical Awareness of risks to the programme/portfolio and ensure that escalation processes are followed. Provide coordination of and lead relevant meetings, reporting attendance and providing information advice and support where requested. Ensure that data collected is analysed, reported as appropriate and monitor the processing of data and information. Communications and Engagement Support co-production as a way of working ensuring input from service users, clinical colleagues and ensuring there are clear and effective lines of communication at all levels with all stakeholders. Provide clear communication and visibility concerning the strategic development of primary care services with the population of North West London using the principles of co-design and co-production. Communicate information, risks, issues and dependencies, including briefings and reports to the programme team, sponsors and a range of internal and external staff. Support the development of internal and external communications where required by regular contact with the teams, stakeholders and Communications team. Support the relevant NHS NW London programmes in the preparation of correspondence and papers. Participate in relevant internal and external working groups/projects, services, and initiatives which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice to the teams. General Financial and Physical Resources Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines. Continually strive for delivering project/function outcomes, value for money and greater efficiency Contribute to the financial delivery of the project ensuring it is cost effective and delivered on time. Information Management Work with key stakeholders to develop and implement local project data collection systems that will provide accurate and timely data. Research and Development Actively lead and contributes to the development of key performance indicators for the successful assessment of variation. Ensuring there are processes in place for spreading and sharing learning and outcomes. Work with local academic organisations, drawing on their expertise and resource to support service development and evaluation. Membership of the Research and Innovation sub-committee of the ICB.

Junior Executive Support: Chief Executive Office needed in Sutton £18.95ph ref 1273362

Temporary Agency position

Starting: Immediately

Duration: 12 months

Grade: Grade 7

We are looking for a junior executive assistant to support the Chief Executive

Reporting to the Executive Support Lead, you will be responsible for supporting the day-to-day running of the Chief Executive's office.

An exceptionally organised individual who can multi-task, you will be expected to undertake administrative functions for the office including ensuring the Chief Executive has the information they require for meetings, arranging travel, minute taking and tracking and undertaking case work as instructed by the Executive Support Lead (your line manager).

In addition you will be expected to:

Welcome visitors to the building, organising security clearance and showing them to meetings

Book meeting rooms for the Chief Executive and arranging meeting schedules

Organise filing systems and updating office databases

Ordering office equipment

Type letters, reports and other business documents

Responding to questions and requests for information via email and telephone

Job Advertisement: Head of Finance: Chief Accountant

Location: Colindale, London Borough of Barnet
Service: Finance
Grade: 7

Are you ready to lead a dynamic finance team and shape the financial future of one of London's most vibrant boroughs? The London Borough of Barnet is seeking a Head of Finance: Chief Accountant to join our senior finance management team. As a pivotal member, you will collaborate with elected Members and senior officers to steer our financial strategy, ensuring the effective delivery of our corporate plan and vision.

Purpose of Job:

Develop and implement the Council’s financial strategy for sustainability and growth.
Provide strategic financial advice and support to senior stakeholders.
Lead financial management initiatives, including capital programme oversight and investment strategies.
Drive service transformation, fostering a culture of innovation and continuous improvement.

Key Accountabilities:

Advise on financial risks and opportunities, contributing to the development of the finance business plan.
Lead the annual closure of the Council’s and Pension Fund’s accounts and ensure compliance with accounting standards.
Manage a team of professionals, fostering a high-performance culture and providing leadership in a changing environment.

Leadership and Management:

Foster a high-performance culture through coaching, mentoring, and professional development opportunities.
Lead cross-cutting projects and drive change management initiatives to achieve continuous improvement.
Ensure compliance with relevant legislation, regulations, and best practices.

Essential Qualifications & Requirements:

Full membership of CCAB (preferably CIPFA), CFA, or ACT with significant post-qualification experience.
Strategic management experience in a large public sector organization, preferably local government.
Strong interpersonal, communication, and presentation skills, with the ability to engage with diverse stakeholders.
Proven track record in financial management, budgeting, and performance management.
If you are a strategic thinker with a passion for financial stewardship and innovation, we want to hear from you. Join us in building a sustainable future for the London Borough of Barnet.

Application Process:
To apply, please submit your CV and a cover letter addressing how your experience aligns with the job requirements to Kavinash@ramsyhealthcare.com. Deadline for applications is 23/05/2024.

The London Borough of Barnet is committed to equality of opportunity in both service provision and employment. We welcome applications from all qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Proud member of the Disability Confident employer scheme

Please see the attached job description and person specification for full details of the duties and responsibilities of the role.

Your new company
Your new job as a Construction Client Service Director will be working for a specialist Independent Lloyd's Insurance Broker with offices based around the UK to include the City, Watford and the Southeast who provide, unparallel services to meet client demands and needs. They have more than 100 staff across the offices and are looking to expand that number further. Due to substantial growth within the Construction team a position for a Construction Client Service Director with UK Construction ( CAR) and related risks has arisen.


Your new role
Your new role will be working as Construction Client Service Director based within their London offices will be hybrid working 3 days in the office, (the rest from home) . You will be responsible for fully servicing a book of Construction clients, as well as try to encourage growth plans for your allocated client portfolio by cross selling new and renewal business. Dealing with your clients from inception to completion alongside Account Executives and Account Handlers. Your new role will also include developing and enhancing relationships with key insurers and underwriters and work closely with the other divisions in forging long-term relationships with existing and new clients. This role will also include advising on existing products. This is an all-encompassing Client Director role which is very client centric and will require your Technical and Account management experience to work as part of an established Construction team in looking after your allocated clients and helping to grow the business,

What you'll need to succeed
Your previous experience working as a Senior Construction Account Executive or Client Director with CAR experience will contribute to your success in securing this role. Experience of working to multiple priorities and working across a range of tasks Educated to Good standards ( i.e. A Level or equivalent) or enough experience in a previous role to demonstrate suitable skills and ideally minimum Cert CII qualified.

PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN HANDLING UK CONSTRUCTION ( CAR) EXPERIENCE WITHIN AN INSURANCE BROKER OR LLOYD'S BROKER AS AN ACCOUNT EXECUTIVE OR CLIENT DIRECTOR

What you'll get in return
Flexible working options available.
You'll be offered a competitive salary of up to c£80,000 + Bonus and Benefits depending on experience you'll receive support from both directors your colleagues and management.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

You will possess excellent organisational skills and be able to lead on bids for new services and mobilise these. You will also be a quick but considered thinker, who is able to flex between dealing with emerging crises and working towards the services long-term aspirations. You will be someone who excels in establishing and developing excellent working relationships with service users, colleagues, partner agencies and stakeholders, and you will be skilled at coordinating moving parts and dealing with ambiguity and nuance. The role is extremely busy and challenging but hugely enjoyable and fun, and you will be made to feel very welcome! If this sounds like the job for you, please contact Lawford Clough, Service Director, for more information on 07970 984832 or at l.clough@nhs.net

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to craft and deliver exceptional digital experiences. We’re passionate about empowering people to build beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours !

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume, the adverts you see, the apps you use, the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product.

We have a phenomenal opportunity for a Director of Customer Value!

We are seeking a Director of Customer Value to act as primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation journey with Adobe. This role, spanning from Sales to Post-Sales will ensure we help our customers achieve their digital transformation goals. This role will serve as the top-level authority supervising alignment and coordination across various work streams, encompassing our product teams for the delivery of sophisticated use cases.

Additionally, they will orchestrate collaboration and alignment initiatives with our internal account teams. The Director, Customer value role assumes responsibility for positioning the Customer for success, prioritizing the realization of business value from the Adobe stack.

What you will do:

• Establish C-level relationships during sales cycle to understand customer key business objective and critical metrics, and instill confidence in our ability to deliver on the expected business outcomes.

• Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management and Customer Success.

• Ensure a flawless transition of the customer requirements and business objectives from pre-sales motion to the post sales execution.

• Develop and deliver compelling, CxO-ready case presentations (return on investment, total cost of ownership, etc.) sought at driving value realisation discussions.

• Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.

• Assisting customers in navigating internal organizational changes and implementing effective organisational change strategies.

• Build Customer advocacy for future marketing opportunities such as case studies and events.

What you’ll need to succeed:

• Influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey.

• Strong executive presence and presentation skills, comfortable collaborating with and speaking publicly to C-suite executives. Ability to understand and communicate path to business value through technology transformation.

• Self-starter comfortable initiating and leading programs within a fast-paced environment.

• Focus on results, and strategic approach with an ability to build the future through effective customer engagement.

• Collaborative and cross-functional approach is a must (particularly with Sales, Customer Engineering & Customer Success, and other key partners).

• Extensive confirmed experience in digital transformation, value consulting, value engineering and/or a background in sophisticated technology delivery/transformation programmes.

• Proven understanding of how Marketing, Engineering and Product teams’ function, particularly in the areas of Data Engineering, Personalization and Customer Insights.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our outstanding Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.

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We’re on a mission to hire the very best and are committed to crafting exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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Corporate Landlord service and new build director needed in London Ref 1153474

£553.65per day paye or £725.00per day umbrella

Interim service director to manage non-residential corporate landlord services & housing new build, within community wealth building directorate.

Key responsibilities

• To direct the Client’s most ambitious housebuilding programme for 30 years, overseeing the building of new homes for rent and sale, including identification of sites, all consultations, planning compliance, designation of developments for people with special support needs and delivery of the building programme.
• Lead an in-house new build housing team that demonstrates commercial acumen but also embodies the council’s commitment to fairness and works closely with our communities.
• Develop and oversee an effective and long-term process of engagement with our residents, ensuring the community supports the development of vital new homes
• Manage budgets, monitoring expenditure and costs against delivery and realised benefits as the new build programmes progress, including maintaining robust risk management processes.
• Delivering the Corporate Asset Strategy and supporting associated governance.
• Maintaining a high quality non-residential asset register, meeting all statutory and regulatory requirements and the ongoing development of the corporate asset management plan.