Total 7 Director/C-Level Customer Service job vacancies in Fort Knox, Kentucky

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

• Responsible for the operation of an FCC System IAW all applicable regulations and standards. Plan, implement, and oversees a comprehensive program that promotes positive growth and development of children ages birth to 12.
• Maintains DoD Certification for an FCC System. Implements viable opportunity for providers to achieve home accreditation and Child Development Associate/School-Age Credentials.
• Implements and monitors DA policies to include program registration/enrollment, baseline standards and benchmarks, Key Management Controls, and space utilization goals.
• Actively recruits, screens, and certifies qualified on- and off-post providers. Oversees and evaluates providers based on established performance standards. Ensures timely administrative actions and responses to provider needs.
• Maintains up-to-date data concerning the demographics of the FCC Program. Serves as Subject Matter Expert on CYS issues related to assigned area(s), and supports all EEO and AA objectives.

• The duties may include, but are not limited to:
• Assigns responsibilities, delegates authority, determines operating policies, provides direction on work products, and reviews program operations to assure the attainment of program objectives.
• Develops subordinate supervisor’s performance standards; and makes a formal and informal appraisal of work, giving advice, counsel, and instructions to employees, as required.
• The incumbent acts for the AAMD Division Director when the Division Director is away from the office on official travel or leave.
• Develops mission-critical goals and objectives for AAMD by providing leadership and direction.
• Advises on the resolution of critical or unusual problems for a broad range of complex, frequently long-term, realty projects in situations affecting agency-wide operations.

The ACOS Specialty Care is responsible for maintaining professional, technical, and administrative knowledge, competencies, and skill to deliver effective, timely and high-quality medical care to patients at the MTVAHCS. This position will supervise the other physician and mid-level providers in the Specialty Care Service as well as work as a provider in his/her specialty. This position also requires overall supervisory responsibility for the inpatient Hospitalists, Cardiopulmonary section, infectious disease, oncology, the MODs, Path & Lab service, and Radiology Service.
Administrative:
- Demonstrates ability to appoint and/or build interdisciplinary team members with complimentary skills for maximum team effort/success.

-Supervises and evaluates the performance of Physicians, Advanced Practice Registered Nurses, Physician assistants, and any administrative staff who are assigned to the Specialty Care Service. Coaches staff in team building. Contributes to staff growth and development of effective teams and individuals in the team.

- Ensure physician staffing requirements for 24/7, 365 coverage of the Specialty Care Service are met. Responsible to coordinate and supervise the Medical Officer of the Day (MOD) group and ensure that weekend/holiday coverage is scheduled appropriately.

- Ensures that providers possess the necessary skills appropriate to patient care in an inpatient/acute care unit. Ensures that all providers maintain continuing education and certifications, including Advanced Cardiac Life Support and Basic Cardiac Life Support.

- Responsible for completion of Ongoing Professional Practice Evaluations (OPPE), Focused Professional Practice Evaluations (FPPE) for initial hires and providers needing focused evaluation for cause, performance/proficiency evaluations and pay for performance evaluations for all staff under the ACOS Specialty Care Service's direct supervision.

- Develops and implements appropriate policies, procedures, plans, and professional standards that guide and support Specialty Care Service operations.

- Responsible for the assessment of service line needs and takes the lead in the development of resource (staff, space, equipment) requests for the Specialty Care Service. Serves as the responsible official for Specialty Care Service Equipment Inventory List (EIL), participates in completion of annual survey of inventory, and report of survey for any damaged, end of life cycle, or missing equipment.

- Oversight of Performance Improvement/Quality Assurance/Utilization Review and evaluation to ensure that the four dimensions of care are continuously evaluated and improved: Access. Quality of Care, Customer Service/Patient Satisfaction, and Utilization Management/Efficiency of Care. Research problems that impact the quality-of-care delivery. Ensure the ethical and competent practice of the Specialty Care Service.

- Serves on important interdisciplinary boards and committees as appointed by the Chief of Staff.

- Supports all existing safety and infection control practices relevant to this position. Contributes to and keeps abreast of new safety and ergonomic practices as they are developed.

Clinical:
- Serves as a practicing Physician within his/her specialty according to approved clinical privileges at MTVAHCS.
- Maintains current Advanced Cardiac Life Support (ACLS) certification.
- Serves as an integral member of interdisciplinary and hospital committees as appointed by Chief of Staff.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment Incentive (Sign-on Bonus): Authorized
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting
Work Schedule: Monday - Friday 08:00 a.m. - 4:30 p.m.

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application.

• Development and assignment of goals, objectives and policies for subordinate supervisors and organizations.
• Ensures the organization has supervisory coverage at all times and that workload is balanced among appropriate organizations.
• Manage overall IT employee performance management to include DPMAP; prepares, advises, and process IT Awards, recognition, and hiring incentives.
• Serves as the principal lead for DeCAIT administrative processes, keeping the Executive Director IT/Chief Information Officer (CIO) abreast of IT administrative program mandates, compliance, progress, and obstacles.
• Leads the directorate responsible for managing budget execution and contributes to all major IT submissions to the DeCA Chief Information Officer (CIO) and Department of Defense Office of the Chief Management Officer (OCMO) including year of planning and execution and future years defense program (FYDP) planning.

• Direct human resources specialists and administrative support personnel to enhance the execution of comprehensive human capital, human resources, and training initiatives supporting agency personnel.
• Execute strength management, recruiting, hiring, onboarding, evaluations, awards and recognition, workforce training, safety, and public release of information while ensuring conformity to correct policies and regulations.
• Advise senior management officials and division chiefs on a wide variety of key human resources and human capital issues.
• Develop studies, analysis, and data to support business cases for change; provides expertise and insights to agency leadership on best business practices.
• Oversee that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services.

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Duties of the RN Assistant Chief of SPS include, but are not limited to:

• Assesses, plans, implements, and evaluates outcomes in the SPS program.
• Assumes responsibility for the coordination of sterile processing service focused on high level disinfection, sterilization, sterile storage, infection control and prevention, staff education, self-management, and customer satisfaction throughout the continuum of care.
• Ensures that all applicable VHA policies and guidelines are followed and that the American Association of Medical Instrumentation (AAMI) guidelines are followed per VHA Directive 1116(2).
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of SPS processes.
• Demonstrates performance and leadership that is broad enough to impact the entire SPS department.
• Provides leadership for critical and semi-critical RMD, including sterile storage, reprocessing, standard operating procedures (SOP), competency assessment, selection, operation, and maintenance of reprocessing equipment, staff education program for RMD¿s a ad quality management of SPS.
• Assists Chief of SPS with assessing, monitoring, developing, and implementing corrective action plans for instrument processing, decontamination, sterilization, storage, biological monitoring, and high-level disinfection monitoring through an SPS Quality Management system.
• Assists with oversight and availability for consultation of non-critical RMD.
• Assesses the environment, analyzes trends, transmits data, communicates ideas, develops and implements policies, initiates programs and systems, and collaborates in the management of resources.
• Collaborates with the Chief of SPS about evidence-based practice (EBP) infection control relating to sterile processing standards. Specific activities include but are not limited to education program development, evaluating concepts and project development, mentoring staff and medical providers in sterile processing principles and in the implementation of projects, data collection techniques, statistical analysis, and developing evidence based clinical guidelines and protocols.

• Flexibility in schedule and assignments
• Ability to ambulate and stand for long periods of time
• Donning and doffing of PPE
• Driving to community- based outpatient clinics (CBOCs).