Total 2 Director/C-Level Customer Service job vacancies in Exeter, Devon, EX2 6AP

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: Key Responsibilities: Act as the senior leader for the Care Group, stationed at a specified acute site, and deputise for the Care Group Director. Spearhead the operational leadership within the Care Group, focusing on managing daily site operational pressures and leading the strategic direction to ensure effective, efficient service delivery. Be accountable for the Care Group's operational performance, ensuring the achievement of key performance indicators. Manage a significant budget for a specified group of services within the Care Group, with budget responsibilities ranging from £20m to £150m. Represent the Care Group in both internal and relevant external meetings, taking a lead role in advocacy and strategic discussions. The Ideal Candidate: Demonstrates a strong background in operational leadership within the healthcare sector, preferably with experience in acute care settings. Exhibits exceptional leadership qualities, with the ability to inspire and direct a diverse team towards achieving excellence in service delivery. Possesses a keen understanding of healthcare operations, with a proven track record of managing significant budgets and improving operational performance. Is adept at strategic planning, with the capability to act as a forward-thinking leader, guiding the Care Group through both current challenges and future developments. Holds excellent communication and interpersonal skills, capable of effectively deputising for the Care Group Director and representing the Care Group across various platforms. This is an opportunity to play a crucial role in shaping the future of healthcare delivery in Devon, contributing to the wellbeing of our community through effective leadership and operational excellence. If you are looking for a challenging yet rewarding senior leadership role within the NHS and possess the drive, experience, and passion to make a significant impact, we would love to hear from you. Working Pattern: Monday to Friday, up to 37.5 hours per week. The post holder will also participate in the designated on-call rota. Interview Date: Week of 3rd June 2024 For further information please contact: Karen Donaldson, Care Group Director, Medicine on karen.donaldson6@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Permanent position

Remuneration: £179,676 salary with a provided car or taxable car allowance up to the value of £9,810.00.

Relocation support is available to a maximum of £17,374 (depending on personal circumstances), of which, the first £8,000 is exempt from tax and NI contributions.

Based at our Service Headquarters near Exeter

Thank you for your interest in the role of Chief Fire Officer / Chief Executive Officer at Devon and Somerset Fire and Rescue Service.

We are seeking an innovative and influential leader who shares our values and ethics and can lead our organisation forward.

We welcome applicants from a wide range of sectors who can bring expertise and experience to drive us forward and help shape the future of our organisation.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan fire and rescue service in England. We have a proud history of keeping people safe and providing prevention, protection, and response services across the local government areas of Devon County, Plymouth City, Somerset, and Torbay Councils. We have 83 fire stations and over 1,900 highly skilled and motivated staff who work tirelessly to protect the 1.8 million people who live in our two counties, plus the 1.1 million people who come to Devon and Somerset on holiday each year.

Find out more
Reporting directly to Devon and Somerset Fire and Rescue Authority, you will have a central role in ensuring the effective and efficient operation of the service, supporting us to deliver on our statutory duties in line with the National Fire and Rescue Framework.

You will support us in delivering on our commitment to prevent and mitigate fire and other incidents outlined in our Community Risk Management Plan and improvement plans and you will be given the autonomy needed to build on our successes and transform the Service to ‘outstanding’ under the His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) inspection process.

You will be used to acting with authority under pressure to carry out operational command duties in the event of a major incident.

You will demonstrate a strong track record of innovation, transformation, and modernisation in a large organisation.

Fire service experience would be helpful but is not essential. We are more interested in your ability to inclusively lead change as you remain focused on outcomes.

More information on the role, full job description/person specification, and benefits package can be found in the attached Application pack.

Benefits

Here are some of the benefits you can expect:

- leading the largest fire service outside of London
- relocation package (see page 12 of the application pack)
- vehicle allowance
- competitive holiday entitlement
- pension scheme
- employee assistance programme provided in-house (wellbeing, counselling and physiotherapy provision)
- comprehensive rewards and benefits programme
lifestyle benefits – a vast range of national and local discounts and offers from retailers, as well as savings on travel, leisure, and entertainment
- three yearly medical
- various salary sacrifice schemes.

How to apply
Please use the 'Personal Impact Statement and Essential Criteria' template attached below and upload this when requested in the application form.

You will be required to complete an application form via the link below, which will include a personal impact statement. The personal impact statement relates to each of the four quadrants of the NFCC Leadership Framework as well as professional expertise. Your impact statement should focus on demonstrating your impact at ‘Leading the Service’ level.

You will also be required to detail how you meet the following essential criteria from the Job Description and Person Specification.

1. Ability to interpret and analyse complex financial and budgetary information.
2. A performance focus with the drive to deliver agreed outcomes and raise standards of performance.
3. The ability to deploy appropriate tactics and language to engage, influence, and persuade others including stakeholders and partners, both internally and externally.
4. Extensive senior management experience including the effective management of people, budgets, and resources.
5. Experience in contributing to or leading innovation and significant change to improve organisational effectiveness.

The closing date for applications is Sunday 14 April at 23:59. Shortlisting will take place from 22 April and the selection and interview process will take place on Thursday 9 May, Friday 10 May, and Monday 13 May 2024.

If, having read the application pack you would like additional information or an informal discussion, please contact Chris Howes, Head of People Services, by emailing chowes@dsfire.gov.uk or calling 01392 872200 (Mon-Thurs), 9am-3pm

Please note the appointment is subject to successful Baseline Personnel Security Standard check (BPSS), Medical Screening, National Security Vetting to Developed Vetting (DV) and an Enhanced DBS check.

Our values
As a Service and as individuals:

We are proud to help.
We are honest.
We are respectful.
We are working together.

Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience, and beliefs, who share our values to consider working for us.

Proud member of the Disability Confident employer scheme