Total 5 Director/C-Level Customer Service job vacancies in D14 Geylang, Eunos

The Assistant Director of CISS is responsible for leading and managing a core department dedicated to enhancing the lives of Deaf and hard-of-hearing individuals through the provision of comprehensive support services. The Assistant Director of CISS is responsible for the overall leadership, management, and strategic direction of the Community Integration Support Services (CISS) department, comprising Community Services (CS), Itinerant Support Services (ISS), and Hearing Care Centre (HCC). This role requires key attributes in programme management, grant management, leadership, financial budgeting and management, new projects, risk management, compliance and strategic planning to ensure the effective delivery of the services rendered by SADeaf.

Key Responsibilities:

Strategic Leadership:

Implement a comprehensive CISS strategic plan aligned with the organisation's mission, vision, and values. Foster a culture of innovation and continuous improvement within the department.

Operational Management:

Oversee the day-to-day operations of CISS, ensuring efficient and effective service delivery. Develop and manage the CISS budget, allocating resources optimally to achieve programme goals. Establish and monitor key performance indicators (KPIs) to measure programme effectiveness and identify areas for improvement. Ensure compliance with relevant authority regulation, and policy requirements.

Team Leadership:

Build, develop and lead the CISS team through effective recruitment, training, and mentorship. Developing staff expertise in Deaf and hard-of-hearing cultural competency. Create a positive and inclusive work environment that fosters employee engagement and satisfaction. Provide regular performance feedback and coaching to support employee growth and development.

Programme Implementation:

Oversee the implementation and evaluation of CISS programmes and services to meet the evolving needs of the Deaf and hard-of-hearing community. Collaborate with external stakeholders and Deaf community to identify service gaps and develop solutions to programmes. Ensure programmes are aligned with best practices in the field. Monitor programme outcomes and make necessary adjustments to improve effectiveness.

Stakeholder Management:

Build and maintain strong relationships with funders, partners, government agencies, community organisations, corporate companies and other stakeholders. Represent CISS at relevant meetings, and community events. Collaborate with external organisations to leverage resources and expand service delivery.

Risk Management:

Establish, implement and review risk management processes in events and programme management including the area of service to clients such as violence, self-harm and suicide. Perform regular risk assessments to identify potential shortfalls to CISS operations and develop mitigation strategies.

Data Management and Reporting:

Design and oversee the collation, analysis, and reporting of programme data such as client demographics and programme utilisation to the Community Services Committee for decision-making. Prepare periodic and ad hoc management reports on programme performance, outcomes, and impact to the clients served. Utilise data to identify trends, measure programme effectiveness, and allocate resources efficiently.

Requirements:

• Degree holder, preferably with a Master's degree in social work, special needs education or a related field.
• Minimum of 7 years of experience in management and leadership roles, preferably in the non-profit or social services sector.
• Demonstrated experience in programme development, implementation and evaluation.
• Possess financial management and budgeting skills.
• Excellent communication, interpersonal, and relationship-building skills.
• Preferably with knowledge of Deaf culture and sign language.

Description of CISS programme in Singapore Association for the Deaf (SADeaf)

CS: This section serves clients with hearing loss from birth till old age in all areas including early intervention (for children needing sign language to communicate), education, employment, financial assistance and the elderly.

ISS: This section serves students with hearing loss from pre-primary, to primary and to secondary schools, including the institution of higher learning. Students with hearing loss are supported for case management, learning support and speech and language therapy.

HCC: The SADeaf Hearing Care Centre provides free hearing tests to members, sale of assistive devices and support for financial assistance for needy clients.

Only shortlisted candidates will be notified.

As the Senior Manager/Assistant Director, Games Services (Logistics, Venue Dressing, Waste Management) at the World Aquatics Championships 2025, you will work closely with the Deputy Director of Games Services and the management of team. Your responsibilities include providing crucial support in logistics, venue dressing and waste management all of which are critical to the event's smooth execution.

What you will be working on

Responsibilities

1. Logistics Management

• Strategically plan and optimize space usage and material flow, facilitating the smooth movement of sports equipment, signage, uniforms, medals, and other event essentials.
• Provide timely reports to track progress.
• Collaborate closely with various internal and external stakeholders to ensure that logistics processes operate efficiently and adhere to established timelines.
• Oversee asset management

2. Venue Dressing

• Manage venue decoration and setup for the events and related activities.
• Support the execution of venue design plans that align with the event's theme and objectives.
• Collaborate with the venue operations team to coordinate logistics related to decoration, including transportation, setup, and removal, and provide status updates as required.
• Integrate technology, digital displays, and innovative proposals to enhance the overall venue experience.
• Contribute to sustainability practices in venue setup and report any sustainability issue.

3. Waste Management

• Ensure proper waste handling and disposal procedures throughout the event.
• Collaborate with relevant agencies, such as the Ministry of Sustainability and Environment, to implement event-wide and city-wide sustainable and green efforts.
• Support waste collection and sorting efforts, promptly addressing significant waste management issues.
• Assist in the supervision of hazardous waste management and the promotion of waste reduction practices.

What we are looking for

Requirements

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active. If you share our vision and want to be part of our dynamic team, join us now!

In addition, an ideal candidate should possess the following:

• Able to start work Immediately or within short notice period.
• A minimum of 3 years of experience in logistics, venue dressing, or waste management, preferably in sports or large-scale events.
• Diploma, Bachelor's Degree in Business, Logistics, Event Management, or a related field.
• Highly organized with the ability to manage multiple priorities simultaneously
• Strong ability to write and engage with stakeholders.
• Ability to work in a fast-paced and dynamic environment under minimal supervision.
• Familiarity with the aquatic sports industry is an advantage.
• Flexibility to work irregular hours and travel as needed during the event, including weekends and holidays.
• Other ad-hoc tasks as and when directed by Project Director.

On behalf of our client who is in chemical industry, we are looking for a suitable candidate to join them as Chief Financial Officer (CFO).

Responsibilities

• Providing leadership, direction and management of the finance and accounting team
• Providing tactic recommendations to the Managing Director
• Managing the processes for financial forecasting and budgets, and overseeing the preparation of all financial reporting
• Responsible for the internal control functioning well and the company’s operations being in full compliant with rules and regulations by the Singapore government
• Establishing and/or enhancing relationships with external parties and stakeholders
• Collaborating with HQ’s management team

Requirements

• Minimum 10 years experience in accounting with proven leadership skills
• Singapore Chartered Accountant
• Familiar with IFRS
• Hands-on experience in SAP
• Understanding China's GAAP is an added advantage
• Integrity, teamwork spirit, and pro-active work attitude
• Good command of English and Mandarin

EA License : 10C3884

Job Overview:

The AD/CWD reports to the Senior Director of the Centre for Workplace Development (SD/CWD) and is part of the CWD leadership team which ensures that Workplace Grants and Programmes undertaken by CWD are effectively delivered.

Responsibilities and duties:

• AD/CWD is a people manager role thus will be expected to exercise leadership and performance management.
• Assists the SD/CWD to ensure that CWD delivers its commitments/Key Performance Indicators (KPIs) within budget and in a timely manner.
• Provides guidance and coaches junior team members in their work deliverables.
• Engages internal and external stakeholders to identify emerging workplace issues/challenges; and proposes solutions and interventions.
• Able to comprehensively complete a government tender document including budgeting and risk assessment (if needed).

Qualifications:

• A recognized Degree holder.
• Familiarity with workplace grants, programmes and tripartite initiatives be an advantage.
• At least 5 years of relevant working experience in a people manager role.
• Able to work independently and collaboratively.
• Processes strong communication skills, interpersonal skills, and negotiation skills.

• Lead and oversee various operational teams.
• Collaborate with customer service, customer feedback, sales teams to meet customer expectations and resolve operational issues.
• At least 5 years experience
• Devolop new sales and business opportunity
• Ensure compliance with health and safety regulations to create a safe working environment for all employees