Total 2 Director/C-Level Customer Service job vacancies in 5340 Framingham MA

PURPOSE AND SCOPE:

The Director, Financial Analysis is responsible for providing timely and accurate analytical support through subordinates in the creation and maintenance of financial models for diverse business development initiatives.  The incumbent reviews and approves recommendations for financial planning and control and provides relevant fiscal information to management.  The Director, Financial Analysis provides the overall direction of the execution of functions, ensuring best practices while maintaining compliance with company policies and procedures, Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley Act (SOX), and other regulatory requirements.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company's mission and core values as a means to implement positive change and/or create organizational structure within the assigned business unit(s).
• Lead operational efforts through subordinates to complete the administration of business processes and services to ensure the operations effective achievement of goals within the assigned business unit(s).
• Direct and control the broad activities of the business unit(s) through the interpretation, application and implementation of company-wide policies and processes appropriate to the functional area(s).
• Ensure that budgets and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods.
• Oversee and direct the analysis of operations and trends, development of financial models, and provide strategic business planning support.
• Manage the preparation of monthly, quarterly and annual financial reports; ensuring timely and accurate data submission and reporting.
• Develop and implement new accounting and/or finance policies and procedures through continuous improvement efforts; ensuring compliance with company policies and procedures, GAAP, SOX and other regulatory requirements.
• Monitor performance to the budget; identifying inefficiencies and recommending process improvements as necessary.
• Provide analytical support and focus; serving as a liaison to cross-divisional and management teams.
• Provide leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
• Collaborate with employees in the establishment of clear and concise development plans to ensure succession planning and the advancement of future leaders within the organization.
• Provide technical guidance.
• Assist with various projects as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

• 6+ years' related experience.
• 3+ years' experience as a Manager, or 3+ years' experience in a senior managerial role.
• Demonstrated experience managing one or more departments.
• Strong computer skills with advanced proficiency in word processing, spreadsheet, database, presentation and email applications.
• Demonstrated proficiency with enterprise resource planning (ERP), corporate performance warehouse (CPM), and financial systems (e.g., SAP, Hyperion, BEx, etc.).
• Strong analytical skills with the ability to interpret and present complex data.
• Proactive management skills with the ability to lead cohesive and productive teams.
• Adept negotiation skills to effectively address and resolve sensitive topics with diverse audiences through diplomacy and tact.
• Excellent oral and written communication skills to effectively communicate with all levels of management.

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Ideal candidate will be located in Greater Atlanta, GA area or Charlotte, NC.

Base + bonus opportunity

Excellent benefits: Medical, dental, vision, prescription, paid maternity & paternity leave, , 401K w/ match, PTO, tuition assistance,  life insurance, Long Term and Short Term disability, Flexible Spending for Healthcare,  Dependent Care & Commuter Expenses

PURPOSE AND SCOPE:

Responsible for marketing, educating, promoting and selling Azura services to dialysis clinics, Medical Directors, nephrologists and other pertinent members of the medical community in an assigned territory. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides sales and relationship support to an assigned Azura territory identifying and developing new accounts for Fresenius Vascular Care services to generate revenue. Develops and maintains a close relationship with current user accounts/customers, and researches the local physician market to identify potential candidates/customers for Azura services making the necessary sales calls to recruit and educate these potential customers to grow the number of patient procedures performed at the Azura ambulatory centers. 

• Develops and maintains an in-depth knowledge of the vascular care business and services programs provided by Azura as well as the competitors in the local market and utilizes this to collect and analyze local market data to create and execute an effective strategic sales account plan that includes, but is not limited to the following:

• Knowledge of current procedure referral volumes by clinic / nephrologist / physician (for diversified procedures) and a specific plan to maintain.

• Identification of new potential customers/accounts in the territory, and a specific plan to gain referrals.

• Qualification of these potential customers/accounts by utilizing available reporting tools and analyzing the data and the appropriate territory information.

• Identification of customers' (both new and current) needs to present the competitive advantages of working with Azura to meet those needs.

• Contacts the prospective clients/accounts via onsite visits utilizing sales techniques and presentations to inform them of the range of services provided by Azura.

• Review of the strategic sales account plan on a quarterly basis to ensure alignment with business goals and objectives.

• Maintains an excellent understanding and knowledge of the local market to monitor and quickly react to changes which may impact the company and the patient services provided.  Provides regular updates and communication regarding program status, customer service issues, and barriers and obstacles related to and affecting referrals for Azura services to the applicable management level as appropriate. 

• Provides presentations to all current and potential customers particularly physicians, and participates in local community programs utilizing the standard marketing materials to ensure a consistent and accurate message

• Acts as the customer relations contact and liaison between the dialysis clinics, specialty clinics and physician practices and the Azura Center. 

• Ensures high post-sales satisfaction facilitating long-term relationships and high potential for repeat business through regular visits and frequent communication with physicians, clinics and hospitals referring patients for Azura services.  Addresses any concerns they may have regarding all phases of the process - following up to ensure that any and all issues have been resolved to their satisfaction.

• Collaborates and strategizes with the Azura operations, marketing and physicians to identify and develop potential Azura referral sources, meeting on a regular basis to reconcile and discuss strategies to approach identified opportunities.

• Assists and collaborates with marketing department to develop and implement effective marketing campaigns identifying the successful initiatives, constantly updating and improving strategies to ensure achievement of goals.  

• Maintains current approved marketing and promotional materials for use in sales presentations. 

• Collects current market information regarding services pricing, existing services offerings and new services to monitor competition.

• Maintains detailed documentation regarding daily activities and initiatives for weekly review with manager.

• Participates in professional development opportunities to ensure development of skills and industry and field knowledge, utilizing the acquired expertise and knowledge to accomplish goals and objectives for position.

• Maintains and updates customer relationship management (CRM) tool for account records and activity reporting as directed by management.  Checks and responds to e-mails within implemented timeframe.

• Assist with various projects as assigned by a direct supervisor.

• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Significant travel within the assigned geography/region is required. Up to 80% travel.
  

SUPERVISION:

• None
  

EDUCATION:

• Bachelor's Degree required; Advanced Degree desirable or an equivalent combination of education and experience
  

EXPERIENCE AND REQUIRED SKILLS:

• 5 - 8 years' related experience; or an equivalent combination of education and experience
• Excellent communication skills - written and oral, strategic planning skills - strong work ethic - - with ability to communicate to all levels of personnel 
• Excellent customer service, organizational, interpersonal skills and professional appearance required.
• Detail oriented
• Good computer skills required with sound knowledge of Microsoft Office applications- Word, Excel, PowerPoint, and Lotus Notes.
• Must be able to drive to various sites.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.