Total 23 Manager level Customer Service job vacancies in huddersfield, HD1 4EZ

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

The Role

Key purpose of the role is to deliver strategic management of building safety, supporting the Head of Service in developing long terms plans to provide homes and services that put residents and communities first, and are fit for the future.

Key responsibilities will include but not be limited to:

• Lead and coordinate the development and delivery of a robust regime for building safety
• management and related compliance and performance reporting.
• Support the Head of Service in establishing overall asset strategies, investment profiles and option appraisals based on up to date, reliable building safety data.
• Coordinate the collection, management and use of building safety data to enable timely actions to be taken and compliance maintained.
• Work collaboratively with colleagues and other key enablers and partners to develop and deliver programmes of work, commissioning specialist input where required.

The Candidate

To be considered for this role you will require a Construction and Built Environment or Project Management: Degree level qualification or equivalent experience.

The below skills would be essential for the role:

• Relevant management level knowledge and experience of Compliance and Building Safety Regulatory Frameworks, British Standards and current sector best practice in social housing.
• Proven ability to coordinate the management of specialist building safety information, advice and support in social housing.
• Proven track record of data management, performance reporting, trend analysis and risk profiling.

The client is looking to move quickly with this role and as such are offering up to £55,267 per annum.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Are you a Registered Nurse and experienced Manager and experienced nurse with a passion for providing quality care and support to adults and young people with Complex Care needs?

We are in partnership with one of the UK's fastest organically growing healthcare companies to employ an exceptional Registered Care Home Manager to provide leadership to a new service in Huddersfield. This is a full-time role with a salary of up to of 65,000 depending on experience with great additional benefits.

A Key Role in the Organisation

As a Registered Nurse and a Care Home Manager, you will be working within a legislative framework with specific knowledge regarding CQC outcomes, regulations and standards. A key part in the development and growth of the organisation, you should have a great track record of managing services recognised by the CQC as Good or Outstanding to provide stability and the utmost quality standards.

The Next Step-Up for Exceptional Registered Manager

You will hold a minimum NVQ Level 4, Registered Manager Award or equivalent, as well as an active Nursing PIN. Experience managing residential, nursing or hospital services supporting Complex Dementia, Neurodisability, enduring Mental Health, Learning Disabilities and Autism is desirable.


Leading, Supporting, Transforming and Empowering

The Care Home Manager will be responsible for:

• Recruiting, Developing, Leading and Supporting new and existing teams
• Instilling strong values and best practice within the service's senior and wider staff teams
• Ensuring the quality of services are of Good or Outstanding CQC Inspection Framework Standards
• Engaging with residents, relatives, health professionals, local authorities and other community groups to establish a sustainable and caring environment
• Effectively Leading Safeguarding processes
• Establishing policies and procedures to guarantee service user experience- right from initial referral to day to day wellbeing- meets the highest standards.

You'll need to demonstrate how you would effectively liaise with the Executive Management team and help to develop colleagues internally.

Part of a Great Team of Health and Social Care Professionals

This employer is a trusted and established healthcare brand with ambitious plans and offers great career opportunities- and the Care Home Manager role offers a great opportunity to gain experience that will lead to the next step in your care management career.

If you're interested in this unique role in West Yorkshire, please get in touch today. All interviews will be conducted online or on the phone.

Your health and safety are of primary importance to Search Consultancy and the clients we represent.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

About The Company

Our client an established industrial manufacturing business are currently looking to recruit an experienced Production Planning Manager with at least 5 years' experience in a similar role within fast-paced, process-based manufacturing.

As Production Planning Manager, you will provide robust production and material planning to ensure delivery of the master production schedule. The successful candidate will be responsible for managing all aspects of production planning/scheduling activity to the highest safety, operational, quality and inventory management standards, you will work with all functions to implement and facilitate improvements to optimise the planning/scheduling efficiency, maximising productivity and customer satisfaction and ensuring exceptionally high OTIF performance.

Planning Manager - Requirements

• Previous experience as a Production Planning Manager, with at least 5 years' experience in production planning.
• Previous experience within fast-paced industrial manufacturing environments
• At least 3 years working experience of SAP Products and Excel
• Ability to communicate at all levels of the organisation, with strong analytical and problem-solving skills
• Have a strong understanding of Demand vs Capacity processes and constraints

Planning Manager - Responsibilities

• Act as a key member of the Manufacturing Management Team, actively contributing to the overall strategy for the supply chain and operation of the business
• Provide robust production & material planning to ensure delivery of the master production schedule
• Responsible for forecasting, in addition to ensuring the plans compliment the Sales & Operation processes
• Provide an integrative approach in managing the total flow of all materials through the operational channels from suppliers to the customer
• Ensure the customer is kept supplied and finished goods are supplied "On Time In Full"
• Develop and support smart systems of work through automation, procedures & processes to ensure continual improvement in inventory control and stock levels
• Act as a key member of the manufacturing management team and contribute to the overall strategy for the supply chain and operation of the business.
• Work closely with the purchasing team to ensure material availability and stock levels balance and match production the plan.
• Create and actively progress and manage production plans.
• Automate current process flow from customer order to Finished Goods.
• Support the Implementation of planning tool software
• Act as a key stakeholder in SAP implementation.
• Work with manufacturing to provide the most efficient and robust production plans.
• Work closely with Operations, Sales and Technical functions.
• Facilitate effective communication, liaising with the SLT and across the business to achieve company objectives
• Ensure that Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO 9001, 14001 & 45001 and all matters relating to this are dealt with using the resources within the company.

At Kirklees we want to be innovative and creative in the way we work to deliver our services to our communities. We know we have challenging times ahead, so we are always looking for better and smarter ways to work. You will be the Council wide professional lead for adult social work both within the Council and across multi-agency settings. You will ensure promotion of core social work values, strength and asset based approaches and will ensure the highest standards of practice by social workers by taking a professional lead across the organisation on the quality of adult social work practice. Ensuring people we work with remain central to everything we do, you will support and influence adult social work practice at operational and strategic level, relating the views of social workers to all levels of management; providing independent scrutiny of adult social work practice and standards; and ensuring that the views and experiences of adults, their families and carers (and practitioners), inform service planning and delivery. The role will include strategic advice and guidance to Senior Leadership, including the Executive Director of Adults and Health. Key areas of responsibility Reporting to the Head of Social Care Communities, you will have overall responsibility for championing professional adult social work practice and development within the organisation. You will act as a challenge and quality improvement agent to the system, in the role of critical friend providing quality assurance on adult social work practice, including observations of social care practice, safeguarding practice and DOLs work. You will practise and promote social work values and demonstrate a leadership style that fosters a culture of innovation in adult social work practice, providing for coherent local implementation of the national social work agenda for adults. You will lead and oversee excellent adult social work practice, through the development of quality assurance/audit mechanisms that improve social work practice. You will contribute to the development of the teaching partnerships, or their equivalents, with local higher education establishments and neighbouring local authorities. You will have strategic oversight of, and ensure that, professional support and supervision is available to senior social care staff in the Council and will have a lead role in ensuring there are adequate opportunities for peer support and the maintenance of professional identity for those social care specialists working in integrated teams such as mental health. You will establish and maintain effective systems for local social work practice governance, quality and outcomes to ensure the best outcomes for service users. Is the champion for professional social work practices within adults, leading on the development and review of policies and procedures relating to the delivery of social work. Bridges the gap between professional and managerial responsibility, to influence the delivery and development of social work practice. Takes a lead role in ensuring the framework for practice, quality, performance and use of resources is operationalised, using practice evidence, performance information and intelligence to identify and address performance/quality variation across teams. Maintains an overview of the effectiveness of adult social work practice and represents the views of practitioners to all levels of management and Elected members in Kirklees and to partner agencies. Leads on audit activities to ensure agreed objectives and targets are met. Develops and sustains continual quality improvement and best practice. Ensures adult social work employees are supported with regular guidance, mentoring and coaching to enhance the quality of practice. Ensures the Council is taking an active role in regional and national networks, including liaison with the Chief Social Worker, contributing to developments and sharing best practice.

At Kirklees we want to be innovative and creative in the way we work to deliver our services to our communities. We know we have challenging times ahead, so we are always looking for better and smarter ways to work. You will be the Council wide professional lead for adult social work both within the Council and across multi-agency settings. You will ensure promotion of core social work values, strength and asset based approaches and will ensure the highest standards of practice by social workers by taking a professional lead across the organisation on the quality of adult social work practice. Ensuring people we work with remain central to everything we do, you will support and influence adult social work practice at operational and strategic level, relating the views of social workers to all levels of management; providing independent scrutiny of adult social work practice and standards; and ensuring that the views and experiences of adults, their families and carers (and practitioners), inform service planning and delivery. The role will include strategic advice and guidance to Senior Leadership, including the Executive Director of Adults and Health. Key areas of responsibility Reporting to the Head of Social Care Communities, you will have overall responsibility for championing professional adult social work practice and development within the organisation. You will act as a challenge and quality improvement agent to the system, in the role of critical friend providing quality assurance on adult social work practice, including observations of social care practice, safeguarding practice and DOLs work. You will practise and promote social work values and demonstrate a leadership style that fosters a culture of innovation in adult social work practice, providing for coherent local implementation of the national social work agenda for adults. You will lead and oversee excellent adult social work practice, through the development of quality assurance/audit mechanisms that improve social work practice. You will contribute to the development of the teaching partnerships, or their equivalents, with local higher education establishments and neighbouring local authorities. You will have strategic oversight of, and ensure that, professional support and supervision is available to senior social care staff in the Council and will have a lead role in ensuring there are adequate opportunities for peer support and the maintenance of professional identity for those social care specialists working in integrated teams such as mental health. You will establish and maintain effective systems for local social work practice governance, quality and outcomes to ensure the best outcomes for service users. Is the champion for professional social work practices within adults, leading on the development and review of policies and procedures relating to the delivery of social work. Bridges the gap between professional and managerial responsibility, to influence the delivery and development of social work practice. Takes a lead role in ensuring the framework for practice, quality, performance and use of resources is operationalised, using practice evidence, performance information and intelligence to identify and address performance/quality variation across teams. Maintains an overview of the effectiveness of adult social work practice and represents the views of practitioners to all levels of management and Elected members in Kirklees and to partner agencies. Leads on audit activities to ensure agreed objectives and targets are met. Develops and sustains continual quality improvement and best practice. Ensures adult social work employees are supported with regular guidance, mentoring and coaching to enhance the quality of practice. Ensures the Council is taking an active role in regional and national networks, including liaison with the Chief Social Worker, contributing to developments and sharing best practice.

EHS Manager - Industrial Manufacturing - Huddersfield

About The Company

Part of a growing international group, our client is a leading independent supplier of specialist products to manufacturing businesses worldwide. Customer service, innovation and versatility are at the heart of everything they do.

Due to internal progression, we are now looking to identify an experienced HSE Manager to join the business. As part of the Senior Leadership Team the successful candidate will be responsible for driving and promoting a positive culture of Health & Safety via strong leadership, engagement, and best practice.

EHS Manager - Package Details

• £50,000 to £60,000 Basic Dependent on Experience
• Annual Bonus
• 25 Days Holiday + Bank Holidays
• Pension & Life Assurance
• On-site Gym & Parking

EHS Manager - Requirements

• Hold NEBOSH Diploma or similar qualification
• Previous experience in a Senior HSE Management role, with a demonstrable track record of driving behavioral safety and a culture of zero harm
• Previous experience working within a process-based industrial manufacturing environment
• Proven experience in driving change and improvements, with the ability to influence at all levels of the organisation

EHS Manager - Responsibilities

• Ensure legal compliance for health and safety by conducting regular audits and inspections
• Lead training with new and existing members of staff whilst identifying and assisting in any staff development opportunities
• Use continuous improvement techniques to improve the HSE performance and management system
• Ensure accidents and near-miss investigations are conducted in a timely manner, including root cause analysis and corrective action implantation.
• Assist and support in the creation, implementation and review of Risk Assessments, safe working procedures and method statements
• Delivery of the company Health and Safety strategy and initiatives for the site
• Review all existing company Health & Safety documentation and update accordingly in line with our statutory obligations including CDM Regulations
• Ensure all "assessments" as required by legislation are conducted and reviewed at relevant intervals
• Undertake regular health and safety inspection/audits and prepare detailed H&S audit reports
• Review all RAMS and COSHH assessments and update where necessary
• Assist Pre-Construction Team with Health & Safety Questionnaires
• Ensure Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO9001, 14001 & 45001

Job Title: Contact Centre Team Leader Team: Contact Centre Operations Base Location: Sheridan Teal House, Bradley Line Manager: Service Manager Hours of Work: 28 hours per week Staff Group: Non-Clinical Contact Centre Operations DBS Check Level Required: Basic Check Vaccination Requirement Statement: Covid19 double vaccination not required but recommended. This job has been rated as Low Risk for requiring Hepatitis B immunisation. Flu jab recommended and will be offered. Job Purpose: This is a supervisory level role working within the contact centre and reporting to the Service Manager within medical services operations. The postholder must have experience of staff supervision including setting performance targets and managing HR related incidents such as sickness absence. A key aspect of the role is to provide support and training for contact centre staff. 1.To supervise a team of Contact Centre Agents and Controllers, to always meet relevant contractual and performance standards, within both organisational and financial frameworks. 2.To ensure that all Contact Centre Agents & Controllers always work within the Care Quality Commission framework and Local Care Direct Quality standards, to promote continuous improvement and development. 3.To ensure that each Contact Centre Agent and Controller receives an annual performance and development review, incorporating the agreement of a personal development plan. 4.To take appropriate and immediate action where work performance falls below the defined standard for the Contact Centre Agent and Controller roles, ensuring that relevant Key Performance Indicators are met wherever possible. 5.Together with the Service Manager, to be responsible for maintaining all contact centre Standard Operating Procedures (SOPs) ensuring that these are correct and up to date. 6.Training of Contact Centre Agents and Controllers, to include on the job training e.g. Systmone, Call Handling and SOPs. 7.In line with the contact centre auditing framework, ensure the auditing schedule for Contact Centre Agent and Controller telephone calls (inbound and outbound), are carried out and reporting of the schedules made available to Service Managers as per the schedule. 8.Conduct DATIX investigations in a timely manner reporting findings to both Service Managers and Clinical Governance. 9.Plan, prepare and deliver inductions into the contact centre operations for both clinical and non-clinical staff. 10.To assist the Operations Service Manager as required. KEY PRINCIPLES General: 1.To contribute to the development of Local Care Direct and to support managers in the implementation of new or changed services which impact on LCD. 2.To work with and support other managers as required e.g. in the testing and delivery of business continuity and contingency plans. 3.Responsible for your own and others Health and Safety always. Ensure that Infection Prevention and Control measures are always adhered to. Team: 1.To develop appropriate mechanisms for staff communications plus feedback recognising a 24/7 operational rota. 2.To involve members of the medical team in identifying means of improving the service for the benefit of patients and keeping patient care and safety at the forefront of everything you do. Organisational: 1.To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design. 2.To maintain the highest standards of conduct and appropriately challenge poor conduct and behaviours of others. 3.To contribute to the development of the organisation and ensure it always remains fit for purpose. COMMUNICATIONS & RELATIONSHIPS To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes. To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas. To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post. FINANCIAL RESOURCES To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved. CONFIDENTIALITY To operate and ensure the team operates within information governance protocols and that business and patient confidentiality is always maintained. TRAINING To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained. INFECTION PREVENTION AND CONTROL Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this. SAFEGUARDING Individuals have a duty of care to children and vulnerable adults that they encounter whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures. MANAGING SELF Ensure that relevant professional practice is evidence based and current. Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective. Ensure that mandatory training is up to date and participate in training as appropriate. Effectively utilise time management, organisational, co-ordination and if required - management skills. Identify own professional development needs through the Personal Development Review process (PDR). The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

About the Role

The Home Manager is responsible for the care and commercial management and profitability of the Home in accordance with Maria Mallaband Care Group policies and procedures and all external regulatory requirements.

This includes the efficient and effective day to day running of the Home, developing exceptional personalised service for every service user and their loved ones, management of all staff and developing positive working relations with external stakeholders. This is a fundamental role within Social Care.

All our Management roles come with a competitive salary package plus a bonus based on KPI’s. (This will be discussed in full at interview)

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

For any Home Managers looking to relocate for their next role, we offer a £2000 relocation package. (T&C's Apply)

About You;

We are looking for a Home Manager with the following skills, qualifications and experience:

• A qualified RGN/RMN with a valid NMC pin number
• Previous experience working as a registered home manager in a Care Home environment is desirable but not essential.
• A committed and organised approach.
• We require an excellent communicator with experience in leading and motivating staff members.
• A good understanding of Regulatory Compliance and the ability to demonstrate delivery of a quality service

If you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Our Benefits;

• Discretionary bonus linked to Care Homes and individual performance
• Private medical cover (Bupa) single cover company funded*
• 4x salary life assurance – company funded after 6 months service
• Pension Scheme with Royal London
• Personal car leases via salary sacrifice**
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Early Pay – Access to earned pay prior to payday
• 25 days holiday plus bank holidays
• Holiday Flex – purchase additional holiday**
• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Corinthian House Care Home

Corinthian House is located close to the centre of Leeds City Centre and is convenient for nearby motorway connections. Local shops, library, hairdressers, surgery, pharmacy and public house are all within walking distance. This purpose-built care home is situated in an acre of private gardens with an adjoining peaceful park. The home provides accommodation for 70 residents with 3 twin en-suite rooms and 64 single rooms with en-suite facilities. All rooms are fully carpeted and decorated to a high standard. Each room contains a television, nurse call system, fire detection, bed, wardrobe, chest of drawers, central heating with thermostatic controls and safety guards. Inside the home, there is a quiet, happy and informal atmosphere in which each client chooses their own lifestyle. Corinthian House has well-maintained gardens and a large secluded patio that residents can enjoy in good weather.

Proud member of the Disability Confident employer scheme

A client within the Public Sector based in West Yorkshire is currently recruiting for an Asset Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a Local Authority.

The Role

Key purpose of the role is to lead and co-ordinate HRA related Capital and Revenue investment programmes across Council Housing.

Key responsibilities will include but not be limited to:

• Support the Head of Service in establishing overall asset strategies, related investment profiles and options appraisals based on up to date and reliable asset data.
• Establish and implement 5-year Capital/Revenue programmes based on agreed strategic priorities.
• Co-ordinate the collection, management and use of asset and condition data to enable programmes and packages of work to be produced.
• Support the team to introduce and implement standard Operating Procedures in line with Service EFQM approach.
• Contribute to the development of the team approach to data and intelligence.

The Candidate

To be considered for this role you will require to have a Degree in a Construction, Housing or Project Management discipline or equivalent as well as Prince 2, MSP, APM qualification or equivalent.

It will be essential to be in experiences in the below:

• Proven ability to deliver a multi-faceted asset management strategy with sound knowledge and experience of programme and project management methodologies.
• Excellent written and verbal communication skills demonstrating respect and consideration in all interactions.
• Ability to effectively mentor, support and empower staff to produce an excellent quality of work.

The client is looking to move quickly with this role and as such are offering between £54,317 - £55,267 per annum.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

In this role, youll be responsible for the operational functioning, strategic development and business success of your home. Youll ensure the provision of a high-quality service which meets peoples complex needs, and that business priorities are achieved within the available resources. This is both an inward and outward focused position, demanding attention to multiple factors, including but not limited to: quality initiatives and improvement team leadership and management recruitment and colleague development referral management and occupancy data collection, analysis and interpretation financial management customer relationships and marketing to ensure business sustainability and success. See attached the job description / Specification to read more. About you Above all, youre someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork. You must also have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN. As this is a leadership role, you should have a minimum of three years management experience, ideally in a complex care setting. The role is also ideal for an experienced Deputy Manager looking for the next step in their career. Youre also someone with: a thorough understanding of nursing care best practice, sector specific and employer legislation and governance frameworks great communication skills, able to build relationships with local commissioners and professionals the ability to inspire, lead and manage a team excellent time management skills, able to manage conflicting priorities and meet deadlines an excellent range of clinical, business, digital and operational skills. What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle reward discounts excellent bonus scheme upon meeting KPIs excellent pension plan Bupa health care cover electric car salary sacrifice scheme paid NMC membership paid access to the RCNi Learning platform 24/7 counselling and support Blue Light Card eligibility. How to apply Sound good? Wed love to hear from you. Click the button to APPLY NOW. For an informal chat about joining us, you can call our Management Talent Specialist ongcockroft@exemplarhc.com Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

Deputy Manager (Residential Care) - West Yorkshire

Location: Bradford / Huddersfield

Salary: £27,000 - £27,330

Permanent, Monday - Friday

Full-Time position + Excellent Benefits

An exciting opportunity has arisen for a Deputy Manager with 2 years' management experience in a residential care setting to join a reputable care provider known for delivering exceptional residential support to adults with learning difficulties and complex needs.

In this role, you will lead a committed team, provide direct support to residents, and oversee the smooth running of the service.

You will be responsible for:

- Assist with daily management and operational efficiency.

- Foster strong relationships with residents, staff, and external agencies.

- Proactively respond to individual needs and overall service requirements.

- Assume overall responsibility in the absence of the service manager.

- Ensure compliance with relevant legislation and organisational standards.

What we are looking for:

- Previously worked as a Deputy Manager or in a similar role.

- At least 2 years' management experience in a residential care setting.

- Background in delivering high-quality support within a social care environment.

- Familiarity with regulatory standards and Care Quality Commission inspections.

- Proven leadership skills within a residential care setting.

- Hold or have willing to complete a Level 5 qualification in Health and Social Care Management.

What's on offer:

- Competitive salary

- Bonus scheme

- Flexible working

- Health & wellbeing programme

- Career advancement opportunities

- Employee Assistance Programme

- Health benefits (subject to qualifying period)

- Regular supervision & ongoing professional development

Apply now for this fantastic opportunity to advance your career in a rewarding role!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords:Deputy Manager, Assistant Manager, service Manager, Residential, Care, Manager, adult care, deputy,Deputy Manager

About the Role

The Deputy Manager will report to the Registered Manager and is responsible for delivering high standards of care in accordance with MMCG policies and procedures and all external regulatory requirements.

This includes the efficient and effective day to day running of the Home, developing exceptional personalised service for every service user and their loved ones, management of all staff and developing positive working relations with external stakeholders. This is a fundamental role within Social Care.

This is the perfect role for a 1st level Registered Nurse holding a valid PIN who is an experienced care team supervisor and is now ready for lead responsibility as part of continuing professional development.

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

All our Management roles come with a competitive salary package plus a bonus based on KPI’s

Working with us will result in some excellent rewards & benefits including –

• Pension Scheme with Nest
• Personal car leases via salary sacrifice**
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Early Pay – Access to earned pay prior to payday
• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Flexible working patterns
• Cycle to work scheme**
• Recommend a friend - up to £750
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

About You;

We are looking for a Deputy Manager with the following skills, qualifications and experience:

• A qualified RGN/RMN/RNLD with a valid NMC pin number
• Previous experience working as a deputy manager in a Care Home environment is desirable but not essential.
• A committed and organised approach.
• We require an excellent communicator with experience in leading and motivating staff members.
• A good understanding of Regulatory Compliance and the ability to demonstrate delivery of a quality service

If you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Corinthian House Care Home

Corinthian House is located close to the centre of Leeds City Centre and is convenient for nearby motorway connections. Local shops, library, hairdressers, surgery, pharmacy and public house are all within walking distance. This purpose-built care home is situated in an acre of private gardens with an adjoining peaceful park. The home provides accommodation for 70 residents with 3 twin en-suite rooms and 64 single rooms with en-suite facilities. All rooms are fully carpeted and decorated to a high standard. Each room contains a television, nurse call system, fire detection, bed, wardrobe, chest of drawers, central heating with thermostatic controls and safety guards. Inside the home, there is a quiet, happy and informal atmosphere in which each client chooses their own lifestyle. Corinthian House has well-maintained gardens and a large secluded patio that residents can enjoy in good weather.

Proud member of the Disability Confident employer scheme

In this role, youll be responsible for the operational functioning, strategic development and business success of your home. Youll ensure the provision of a high-quality service which meets peoples complex needs, and that business priorities are achieved within the available resources. This is both an inward and outward focused position, demanding attention to multiple factors, including but not limited to: quality initiatives and improvement team leadership and management recruitment and colleague development referral management and occupancy data collection, analysis and interpretation financial management customer relationships and marketing to ensure business sustainability and success. See attached the job description / Specification to read more. About you Above all, youre someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork. You must also have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN. As this is a leadership role, you should have a minimum of three years management experience, ideally in a complex care setting. The role is also ideal for an experienced Deputy Manager looking for the next step in their career. Youre also someone with: a thorough understanding of nursing care best practice, sector specific and employer legislation and governance frameworks great communication skills, able to build relationships with local commissioners and professionals the ability to inspire, lead and manage a team excellent time management skills, able to manage conflicting priorities and meet deadlines an excellent range of clinical, business, digital and operational skills. What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle reward discounts excellent bonus scheme upon meeting KPIs excellent pension plan Bupa health care cover electric car salary sacrifice scheme paid NMC membership paid access to the RCNi Learning platform 24/7 counselling and support Blue Light Card eligibility. How to apply Sound good? Wed love to hear from you. Click the button to APPLY NOW. For an informal chat about joining us, you can call our Management Talent Specialist ongcockroft@exemplarhc.com Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

Job Title: Contact Centre Team Leader Team: Contact Centre Operations Base Location: Sheridan Teal House, Bradley Line Manager: Service Manager Hours of Work: 28 hours per week Staff Group: Non-Clinical Contact Centre Operations DBS Check Level Required: Basic Check Vaccination Requirement Statement: Covid19 double vaccination not required but recommended. This job has been rated as Low Risk for requiring Hepatitis B immunisation. Flu jab recommended and will be offered. Job Purpose: This is a supervisory level role working within the contact centre and reporting to the Service Manager within medical services operations. The postholder must have experience of staff supervision including setting performance targets and managing HR related incidents such as sickness absence. A key aspect of the role is to provide support and training for contact centre staff. 1.To supervise a team of Contact Centre Agents and Controllers, to always meet relevant contractual and performance standards, within both organisational and financial frameworks. 2.To ensure that all Contact Centre Agents & Controllers always work within the Care Quality Commission framework and Local Care Direct Quality standards, to promote continuous improvement and development. 3.To ensure that each Contact Centre Agent and Controller receives an annual performance and development review, incorporating the agreement of a personal development plan. 4.To take appropriate and immediate action where work performance falls below the defined standard for the Contact Centre Agent and Controller roles, ensuring that relevant Key Performance Indicators are met wherever possible. 5.Together with the Service Manager, to be responsible for maintaining all contact centre Standard Operating Procedures (SOPs) ensuring that these are correct and up to date. 6.Training of Contact Centre Agents and Controllers, to include on the job training e.g. Systmone, Call Handling and SOPs. 7.In line with the contact centre auditing framework, ensure the auditing schedule for Contact Centre Agent and Controller telephone calls (inbound and outbound), are carried out and reporting of the schedules made available to Service Managers as per the schedule. 8.Conduct DATIX investigations in a timely manner reporting findings to both Service Managers and Clinical Governance. 9.Plan, prepare and deliver inductions into the contact centre operations for both clinical and non-clinical staff. 10.To assist the Operations Service Manager as required. KEY PRINCIPLES General: 1.To contribute to the development of Local Care Direct and to support managers in the implementation of new or changed services which impact on LCD. 2.To work with and support other managers as required e.g. in the testing and delivery of business continuity and contingency plans. 3.Responsible for your own and others Health and Safety always. Ensure that Infection Prevention and Control measures are always adhered to. Team: 1.To develop appropriate mechanisms for staff communications plus feedback recognising a 24/7 operational rota. 2.To involve members of the medical team in identifying means of improving the service for the benefit of patients and keeping patient care and safety at the forefront of everything you do. Organisational: 1.To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design. 2.To maintain the highest standards of conduct and appropriately challenge poor conduct and behaviours of others. 3.To contribute to the development of the organisation and ensure it always remains fit for purpose. COMMUNICATIONS & RELATIONSHIPS To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes. To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas. To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post. FINANCIAL RESOURCES To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved. CONFIDENTIALITY To operate and ensure the team operates within information governance protocols and that business and patient confidentiality is always maintained. TRAINING To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained. INFECTION PREVENTION AND CONTROL Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this. SAFEGUARDING Individuals have a duty of care to children and vulnerable adults that they encounter whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures. MANAGING SELF Ensure that relevant professional practice is evidence based and current. Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective. Ensure that mandatory training is up to date and participate in training as appropriate. Effectively utilise time management, organisational, co-ordination and if required - management skills. Identify own professional development needs through the Personal Development Review process (PDR). The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

Location: Based in Huddersfield or Peterlee with hybrid working and some requirement to travel between sites
Are you a strategic HR leader with a passion for people and culture? Do you thrive in dynamic environments and have a proven track record of driving HR excellence in large organisations? If so, we have an exciting opportunity for you to join our People Team at ZIGUP as the Head of HR – Claims and Service.
As the Head of HR – Claims and Service, you will be a trusted advisor to our claims and services businesses, providing influence and coaching on all people-related matters. You will play a critical role in developing and executing people strategies, policies and initiatives that align with our subsidiary businesses’ overall objectives and contribute to their success.
This is an exciting time to join ZIGUP as we embark on an ambitious journey to grow and scale up our operations. We are committed to putting people at the heart of our plan, ensuring our approach is centred on enhancing the employee experience. You’ll have the opportunity to shape and drive our people strategy, making a significant impact on our business and the lives of our employees.
Join ZIGUP as the Head of HR – Claims and Service and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary – Up to £80,000 per annum based on experience, enhanced by generous car allowance and a 10% annual bonus.Annual leave - Start with 28 days, increasing to 29 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Generous employer contributions of 7.5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you

First and foremost, working as part of the HR Senior Leadership Team, you’ll have substantial experience of delivering HR for a workforce of 2,000+ colleagues. Your background includes navigating the complexities of large matrixed organisations or PLC’s and understanding the unique challenges they face.
You’ll be solutions focussed and commercially astute with a strong background in HR business partnering and relationship building with a passion for delivery.
You’ll have a strong track record of developing and executing HR strategies and people plans that align with business objectives. Your strategic initiatives have supported business growth and driven organisational success, making you a key player in your previous roles.
You ideally hold a CIPD level 7 Qualification.
You’re experienced in supporting operating board directors, coaching and influencing senior leaders and Managing Directors on a wide range of HR decisions and initiatives.
You’ll have experience working within either the insurance, automotive or contact centre industry.
Ideally, you have proven experience in driving Diversity and Inclusion initiatives. You understand the importance of a diverse workforce and have implemented strategies that promote an inclusive culture, ensuring that the organisation reflects the diversity of its customers and communities.
Preferably, you have experience in organisational development and design, having led initiatives that enhance the efficiency and effectiveness of the organisation and understand the different approaches to strategic workforce planning.

About us
ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.
Our Purpose? Keeping customers moving, smarter.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.