Total 11 Manager level Customer Service job vacancies in Southend, SS1 1JD

This is an exciting opportunity for a highly skilled, experienced and motivated Care Manager with a strong care background and a passion for high quality care to join our team in Southend.

As our Care Manager, reporting directly to the Director, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day to day management of internal staff and our Care Professionals. This role is suitable for both an experienced Care Manager looking for a new challenge or a highly motivated Care Supervisor or Coordinator who is looking for the next step up in their career.
In this varied and challenging role, you will be involved in:

Working closely with the Director (senior leadership team) to coordinate the development of a high quality private domiciliary care service for older people (our clients) in the local area
Act as the Registered Manager managing the regulated activity for the office. 
Networking in the local community to raise awareness of the service
Promoting the highest standards of care and service
Recruiting and training Care Professionals
Converting new client enquiries and coordinating staffing rotas
Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
Managing(inspiring) a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
Ensuring successful operation of quality control systems and performing quality assurance visits for clients
Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
Promoting a positive culture in line with the Home Instead ethos and values.
Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
Qualifications

Extensive care experience with a proven track record in providing consistent excellent customer service.  
Proven experience in leading, training and managing a team to provide high quality domiciliary care services.  
Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.  
Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.  
Strong skills in conducting care assessment and care planning.  
Good understanding of systems and processes.  
Excellent interpersonal and communication skills.  
Ability to inspire others and build fantastic working relationships.  
Strong organisation and planning skills.  
Drive and motivation to take on a broad role and develop care services.  
Passionate about providing the highest quality of care.  
Commercially aware and have strong influencing and negotiating skills.  
Demonstrate achievement of business growth targets.  
Ability to work well and accurately under pressure.  
Be responsive, agile and remain calm whilst dealing with multiple priorities.  
Be flexible to meet demands of the business including participating in an on-call rota.  
Good working knowledge of IT Systems with experience of Microsoft Office, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.  

Additional information

Benefits:

Competitive salary (to be discussed)
28 days paid holiday (incl. bank holidays)
Healthcare scheme
Pension contribution
Free on-site parking
Staff referral bonus scheme
Work laptop & mobile phone
Team social events
Extensive support and training within the Home Instead network
This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people (clients) we work with. Relationships are at the heart of all we do and you’ll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you. We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

We are currently looking to recruit an assistant manager for our clients leading football centre operation. This full time 40 hours a week position.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The positionentails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the GeneralManager to develop sales and marketing plans to promote and maximise income opportunities. Work with the generalManager to develop & execute operational & sales plans to promote operational excellence and maximiseincome potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

Southend City Council are looking to appoint a full time, permanent experienced Adoption Team Manager.

You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child.
• We spend time getting to know each child and their story.
• We do what we say we're going to do.
• We work with the whole family.
• No matter what, we aim to make things better.

The successful candidate will be providing support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer that has been designed by social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focusing on development and evidencing your SWE registration. We want everyone to take the lead in an area of interest for your team, and you will explore this with your line manager.

Within this position, hybrid working opportunities are available. However, you are required to be on site at the Civic Centre a minimum of 2 days a week.

*This position attracts the added incentive of a one-off payment of £7,500, after you have been employed in this post for 3 years and 1 day!

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Job Description

Undertake assessments within budgetary criteria, where individuals meet service eligibility, to meet the outcomes of older adults, and those with a physical disability including acquired brain injury, under the remit of the Social Work (Scotland) Act 1968 and subsequent legislation relevant to the function of care management.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the service and the organisation.

This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Candidates must hold a recognised qualification for the role, professional qualification in Social Work - CQSW, Dip in Social Work, Dip / Degree in Occupational Therapy or a Registered Nurse with Community
Experience and be registered with relevant professional body.

A current valid driving licence is required.

This post has a minimum requirement of two references, one of these must be your current or most recent employer.

Fixed term until 31/03/2025

Informal enquiries to Morag Harris - 07917 241222

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

A fantastic new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional home based in the Diss, Norfolk area. You will be working for one of UK's leading health care providers

This home provides specialist residential support for adults with learning disabilities in a safe and nurturing environment

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health or Social Care**

As the Deputy Manager your key responsibilities include:
• Promote an enabling environment, ensuring high standards of professional practice, whilst ensuring compliance with external regulatory standards are met at all times
• Be required to deputise in the absence of the manager
• Provide specific management, support, advice and motivation to the staff team to ensure that the people who use are services are supported to be as independent as possible and achieve their goals. We are looking for people to join us to help achieve our aim of delivering a fantastic person-centred support service
• Need to have experience of working with people who have a learning disability and can present with complex behaviours. You will also have held a supervisory role within the social care sector
• Be highly flexible in your approach

The following skills and experience would be preferred and beneficial for the role:
• Demonstrable and proven managerial experience within a similar role and to have had responsibilities for the management and supervision of a staff team
• Have an understanding of person centred, needs-led and outcome based service
• Committed to quality care and service provision
• Able to maintain confidentiality
• Able to work under own initiative

The successful Deputy Manager will receive an excellent salary of £13.80 per hour and the annual salary is £26,910 per annum. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
**£2,000 Welcome Bonus**
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave inclusive of bank holidays
• Online benefits and cash back rewards
• Pension Options

Reference ID: 4615
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Job Description

Undertake assessments within budgetary criteria, where individuals meet service eligibility, to meet the outcomes of older adults, and those with a physical disability including acquired brain injury, under the remit of the Social Work (Scotland) Act 1968 and subsequent legislation relevant to the function of care management.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the service and the organisation.

This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Candidates must hold a recognised qualification for the role, professional qualification in Social Work - CQSW, Dip in Social Work, Dip / Degree in Occupational Therapy or a Registered Nurse with Community
Experience and be registered with relevant professional body.

A current valid driving licence is required.

This post has a minimum requirement of two references, one of these must be your current or most recent employer.

Informal enquiries to Morag Harris - 07917 241222

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

Your new organisation

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London. Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment.

As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health, and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy, communities and investment in several exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

Southend on sea city council has a fantastic opportunity for a Service Manager to join the Corporate Strategy Group on a fulltime and permanent basis. This role is within an established team, and it is being offered on a flexible and hybrid contract.

We are seeking an exceptional and committed individual to join us as Service Manager for Policy & Performance. This is a key role at the heart of Southend-on-Sea City Council's corporate centre. You will act as the recognised policy, performance; business planning expert; and risk management, providing regular advice and expertise in briefings. You will drive and shape our newly formed Policy & Performance function within our organisation to provide support and challenge to our senior leadership team and political leadership to drive high performance.
You will be responsible for but not limited to the below:

• Advancing the strategic direction and delivery of policy products including local and regional activity
• Providing leadership and direction to the council on business and performance management
• Overseeing the council's risk management framework
• Leading the organisation's response to the Public Sector Equality Duty
• Specific projects, like the next stage of our Ward Boundary Review.
• Line managing a team of 5 advisors and officers.
• Other duties within the scope of the post may be required from time to time.

Although this role is hybrid and flexible, this can change depending on the needs of the business.For further enquiries, please contact

What you'll need to succeed
To be successful in this role, previous policy and strategy experience in local government and/or experience of working with senior leadership is highly essential. It is vital that you have excellent written and communication skills and strong interpersonal skills with the ability to collaborate across the organisation, with our senior leadership team, political leaders and regional counterparts.

It is essential that you have a strong understanding of policy development as well as strong analytical skills. The policy landscape is constantly evolving, so the ability to quickly learn, adapt strategies, and stay updated on emerging policy trends is essential for this role. As a manager you will be responsible for leading a team and collaborating with colleagues across different departments. Demonstrated leadership skills, the ability to motivate others, and a collaborate mindset are essential.

Relevant degree / management qualification or three years' experience is required to be considered for this role.

What you'll get in return
If you join the Council, you will enjoy a range of benefits including flexible working, salary sacrifice schemes, 25 days holiday in a full-time contract (excluding bank holidays) and excellent training and development opportunities. A full list of benefits provided by Southend-on-Sea City Council can be found on the Jobs at the council web page under the "Why Work for us Tab".

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
Southend Council are looking to appoint an agency, full-time Contact Centre Manager to manage the centre and staff in line with the council's policies and procedures.Within this position, the post holder will be responsible for the organisation and co-ordination of contact between looked after children and their parents/carers/siblings and other relevant adults/children as directed by the identified social work teams at dedicated venues that are appropriate.You will receive and respond to referrals for supervised contact from local authorities, CAFCASS and solicitors in respect of private contact arrangements, assess private referrals, arrange and conduct meetings with parents individually.As the Allan Cole Contact Centre is accredited by the NACCC, the Contact Co-ordinator is required to attend training as directed by the NACCC. (This is required for the accreditation)

What you'll need to succeed
To be successful in this position, you must be ISA registered as the post involves Regulated Activity.Knowledge of data protection, legislation safeguarding processes and procedures.Knowledge of child development and attachment theories as well as experience of devising and maintaining administrative systems, including Word and Excel.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

Undertake assessments within budgetary criteria, where individuals meet service eligibility, to meet the outcomes of older adults, and those with a physical disability including acquired brain injury, under the remit of the Social Work (Scotland) Act 1968 and subsequent legislation relevant to the function of care management.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the service and the organisation.

This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Candidates must hold a recognised qualification for the role, professional qualification in Social Work - CQSW, Dip in Social Work, Dip / Degree in Occupational Therapy or a Registered Nurse with Community
Experience and be registered with relevant professional body.

A current valid driving licence is required.

This post has a minimum requirement of two references, one of these must be your current or most recent employer.

Fixed term until 31/03/2025

Informal enquiries to Morag Harris - 07917 241222

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

Customer Services Team Leader

£32,000 + company pension and excellent career development

Caerphilly

Do you have experience in Customer Service Team Leading? Does the thought of making a real difference in a rewarding role appeal to you? Are you interested in working for an award winning company with 'Investors in People Gold' status?

If so, we'd like to hear from you.

We are currently recruiting for a Customer Services Team Leader to work for an industry leading company in Caerphilly. It's a fantastic opportunity to join a well established team in a fun, lively working environment.

This is a varied role where you will be the link between the end customer and the manufacturing facility.

As Customer Services Team Leader you will:

• Use your leadership skills to full advantage when heading up a team that handles a variety of calls from customers on a daily basis
• Display attention to detail when leading a team to accurately input details, produce quotes, update customers on the status of their orders and organise delivery slots
• Showcase your organisational skills when responding to emails and queries from various stakeholders
• Be a strong leader and work well not only when leading the customer service team but also with planning, design, production and other areas in the supply chain.
• Have a professional approach when learning the details of a variety of different manufactured products and demonstrate a first class level of customer service when coaching a team to explain these different products to customers

This is an exciting new position with a company that has a solid reputation for developing staff internally. This role will come with excellent ongoing training, and you will have the chance to take advantage of genuine career development opportunities.

As well as a competitive salary, this role comes with a company pension, a convenient location, and a fantastic working environment.

For immediate consideration, please forward your CV to Alex at Vibe Recruit today.

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.