Total 8 Manager level Customer Service job vacancies in Paisley, PA1 1NB

Job Description

Service Manager – Homlessness and Reslettlement REF: HSCP/ 83183

Salary: Grade 12 £66,229 – £70,261

Location: Hector McNeil House

Hours: 37 Hours Per Week

Inverclyde Council offers a wide range of benefits to employees including flexible working opportunities, attractive pension schemes, a Buy and Bank Annual Leave Scheme, career development and health and wellbeing support.

You can find out more in our Employee Benefits Booklet which is available on our website Employee Benefits - Inverclyde Council

Important Applicant Information:

• Please read the Essential Applicant Information details prior to submitting your application.

• Please note that if you apply via this website it is important that you regularly check your emails following your application submission. All further communication regarding your application, including any invite to interview and, if relevant, details of any formal offer/contract, will be done by email. You should ensure that your email is set up to receive emails from MYJOBSCOTLAND and Inverclyde Council, and that they are not filtered into any JUNK/SPAM folders.

• Inverclyde Council is an accredited Living Wage Employer paying the Living Wage Rate where required. Please click the link to `Essential Applicant Information’ above for more information.

• Inverclyde Council is committed to creating a diverse and inclusive workforce and welcomes applications from all members of the community.

• Interviews for non-teaching posts with Inverclyde Council will be based on the Councils' competency model which is reflected in our performance appraisal scheme. Details of this can be found at the link below and clicking the Performance Overview document on the left hand side:

http://www.inverclyde.gov.uk/jobs-and-careers/working-for-the-council/council-induction

Vetting by Disclosure Scotland

If you work in regulated work (children and/or protected adults) you will be subject to obtaining a satisfactory PVG. A small number of posts require a Standard or Basic Disclosure check and the majority of all other posts will complete a Criminal Convictions Form. All disclosure checks are obtained via Disclosure Scotland. If you are the successful candidate you will be required to pay the cost of the disclosure check required for your post.

Regulatory Bodies

If your post requires registration with a Regulatory Body such as HCPC or SSSC etc., you are required to obtain and maintain registration including paying any fees for HCPC. As part of the local government pay deal, local authority staff are no longer required to pay SSSC fees.

Further Assistance

Alternative application packs can be requested in other formats for example, Large Print, Braille and Audio. To request an alternative application pack or require further assistance to attend and/or participate in an interview, please contact the HR Recruitment Team on 01475 712740 or email Human Resources at: Human.Resources@inverclyde.gov.uk.

Armed Forces Personnel/Reservists

Inverclyde Council welcomes applications from former armed forces personnel / reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

Disability Confident

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the essential criteria for the job.

Flexible Working

Inverclyde Council recognises the mutual benefits of having a flexible, effective workforce to deliver the best services to our community, whilst enabling employees to balance their personal, home and work responsibilities more effectively, with a view to achieving greater job satisfaction, motivation, morale and productivity.

Employees are able to apply for a range of options including Part-Time Working, Job share, Compressed Hours, Homeworker, Hybrid Working and Flexible Retirement. More detail can be found in the Flexible Working Policy, linked in the download section of our Employee Benefits web page.

Proud member of the Disability Confident employer scheme

Regional Support Manager- Nursing Homes
Scotland
Circa £65,000 plus car

An exciting & rare opportunity has become available to join a forward thinking & progressive organisation as a Regional Support Manager for their homes based in Scotland.

What makes a successful Regional Support Manager?

A nurse with an active PIN (RGN/RNLD/RMN) or exceptional experience in Nursing homes & an abundance of Nursing Home Management or peripatetic Home Manager experience. You will have a proven track record of turnaround experience (CI) and be passionate about supporting others to achieve mutual goals in an elderly Nursing Home setting . You will be forward thinking, a team player & be dedicated to providing the highest levels of care to residents at all times with a high level of knowledge on CI & all relevant Health & Social policies & procedures.

This role requires Nursing home experience therefore applications from supported living/domiciliary care/housing association management will not be considered.

What is the day to day role of the Regional Support Manager?

The primary role of the Regional Support Manager is to support the Home managers in their remit. This includes supporting them through CI inspections, people management, disciplinary matters, auditing & a general support for any issues that arise in the homes, you will be the first point of contact & the go to' person for every home manager that you will support.

As part of the role you will work from home along with travelling to the homes which are predominantly located in the Ayrshire/Glasgow area.

What do you get in return?

• Highly competitive salary of circa £65,000
• A bonus scheme
• Generous holiday allowance
• Pension scheme
• Car Allowance/mileage
• An excellent work/life balance
• Fantastic career progression opportunities
• An in-depth training & induction programme
• Management of your own diary
• The opportunity to join a growing & supportive organisation

For more information you can contact Michaela@Purosearch on:
• Call on 01904 570050
• Text on 07537416820- this number is only for texting and cannot accept calls. If you do decide to pop us a text, please add your name!
• Email m.powell@purosearch .com
• Linkedin- https://www.linkedin.com/in/michaela-powell-581ab910a/

Advert

This is an exciting opportunity to lead and manage our Civil Contingencies Service (CCS), a shared service under the partnership of East Renfrewshire Council, Inverclyde Council, Renfrewshire Council and West Dunbartonshire Council.

You will provide professional advice to Chief Executives across the Partnership, Elected Members and other Chief Officers as required.

Leading your team, you will facilitate the delivery of high quality statutory civil contingencies and resilience preparations and response across and within the local authorities and health and social care partnerships. You will ensure that key personnel are suitably trained, delivering training, and exercising to employees.

You will manage and participate in, the provision of a 24/7 out of hours duty rota to respond to potential emergency situations across the full geographic area using your experience, expertise, and knowledge to advise senior colleagues.

You will work with relevant national, regional, and local agencies and partners to understand and assess the ongoing and changing nature of risks and threats across the area, liaising with relevant leads in each Council/HSCP in the Partnership to develop and recommend a strategic, tactical, and operational response to these.

You must have a degree or other relevant qualification in civil contingencies, emergency management or resilience field, significant demonstrable experience of developing, influencing and motivating the resilience focus and direction of a large organisation, both strategically and corporately and extensive practical experience in responding to major emergency incidents, with suitable evidence of successful incident management decision making, reputational awareness and co-ordination skills.

You must also have demonstrable experience of Integrated Emergency Management practice and principles and experience of leading and chairing local authority and national groups.

Experience of leading, establishing or promoting major resilience projects, requiring multi-agency and partnership collaboration and a knowledge of the Civil Contingencies Act (2004) and “Preparing Scotland” resilience agenda are essential.

We are looking for a highly motivated individual with an appetite for challenges who can think creatively, and problem solve in real-time. You can engage and collaborate with a wide range of stakeholders and influence and inspire confidence in others while working under pressure.

It is essential you have IT skills and effective written and oral communications skills with the ability to converse with, and advise, a wide range of stakeholders.
A full UK driving licence is essential. Experience of working at tactical and strategic levels within an organisation and with the emergency services and other response agencies is desirable.

For further information, contact Gill Darbyshire, Senior Service Development Manager, gill.darbyshire@renfrewshire.gov.uk

Proud member of the Disability Confident employer scheme

Advert

Renfrewshire Council is looking to recruit an experienced Depute Head of Centre to work as part of the management team.

The main duties of the post are supporting the development of effective channels of communication with children, parent’s staff and other professionals; assisting with the management, development and implementation of the curriculum and supporting and leading staff to ensure that the progress of children is monitored, assessed, recorded in line with council policies and procedures. You will be expected to deputise for the Head of Centre in their absence.

It is essential you have extensive experience in delivering early learning and childcare in line with national, local policy guidance, including ELC, GIRFEC, Child Protection and Inclusion, Experience in self-evaluation and quality improvement processes, and knowledge of associated national and local guidance, Experience in overseeing and delivering a relevant inclusive curriculum, including planning, assessment, and documenting children’s learning in line with national and local guidance and have child and family centered approach.

Effective written and oral communication skills enabling successful engagement with a range of stakeholders, including parents, children, and the local community aswell as skills in organising and managing tasks appropriate to the role.

Knowledge of child development and early learning and childcare pedagogy are also essential.

You must hold a Relevant practice qualification in early learning and childcare: HNC Childhood Practice at SCQF Level 7 or SVQ Social Services (Children and Young People) at SCQF Level 7) or equivalent and BA in childhood practice or equivalent, as defined by SSSC.

Experience in management and or leadership relevant to early learning and childcare is desirable.

Successful applications must, within the designated timeline, meet the registration requirements of SSSC as Manager of Day Care of Children Service.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk

Proud member of the Disability Confident employer scheme

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Slough.

£31,535.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Hope Place is a new supported accommodation service located in Slough comprising 10 self contained rooms with a staff office on site. The service accommodates and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.

Hope Place provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service is covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.

The service has a focus on enabling and utilise customers' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Experience with managing staff
- Experience writing support plans
- Experience with supervisions and team management.

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Advert

Renfrewshire Council is looking to recruit an enthusiastic and skilled leader who can demonstrate the necessary skills and experience to deliver a quality early learning and childcare provision and ensure that the children attending are offered the best start in life and are ready to succeed.

You will be responsible for the overall management of the pre-five centre. Extensive experience of working in a pre-five establishment, previous management experience including quality assurance and budget monitoring. Working knowledge of Curriculum for Excellence, Pre-birth to 3 and National Quality Assurance Tool Kits is required.

Applicants applying for the posts should be able to self-evaluate, plan and implement progress to develop the service and be able to demonstrate the necessary skills required for leading a pre-five centre within the current national and local context.

You must hold relevant professional qualification in childcare, education and or/social work or equivalent qualification, BA in childhood practice or equivalent as defined by SSSC and be registered with the SSSC.

Experience and knowledge of current pre-five issues, legislation, policy, and experience of working with children with additional support needs is desirable.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk

Proud member of the Disability Confident employer scheme

Advert

This post presents an outstanding opportunity for an exceptional individual to deliver business management support to a Secondary School in Renfrewshire.

Main areas of activity include finance, HR, facilities management and building maintenance, procurement, health and safety, ICT and administration.

Based in Renfrew High School and reporting to the Head Teacher as part of the school’s management team, you will lead business and management support activity within the school.

It is essential that you have effective literacy, management, organisational and planning skills, previous management experience including staff management, and are able to show evidence of involvement in policy or procedural development. You should have experience in the successful management of change and be educated to at least HND level or equivalent in Business Management and have the ability to ability to write letters and reports incorporating financial and data analysis.

You must also be able to work to deadlines, have the ability to deliver presentations and attend meetings as and when required.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post.

If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.

Proud member of the Disability Confident employer scheme

In your role as a Care Home Manager at HC-One, youll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. By joining HC-One, as a Care Home Manager, youll have a wonderful opportunity to give something back to those people. Taking responsibility for the well-being of our Residents, including making sure their physical, emotional and social needs are met. Leading, motivating and mentoring your team and delivering clinical guidance and training to ensure the safe, smooth and efficient running of the care home. Carrying out assessments, developing, implementing and evaluating individualised care plans for each of our Residents. Monitoring work areas and practices to ensure they are safe and conform to relevant standards, policies and legislation. Generally promoting our Residents independence, choice, dignity and respect by delivering the very best standards of care and striving for continuous improvement.