Total 1 Manager level Customer Service job vacancies in NE10

Hours: 35 hours per weekShift Pattern: Monday to Friday 9am to 5pm or nine-day fortnight flexible working patternAre you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.We’re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us.In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. Within the role of Housing and Care Manager you will be responsible for the operational management and quality of the care service, ensuring viability and promoting person centred provision to meet resident needs. You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the Court whilst encouraging social interaction and reducing isolation.To qualify for the role, you will have:• Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)• Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas;o Services for older people/peopleo Residential day or community services for older peopleo Extra Care or Home care services for older peopleo Prevention or re-enablement services for older people• Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.• Experience in Housing Management & Maintenance• Experience in Housing aid and advice• Experience of working in a multi disciplinary teamThe benefitsAt Housing 21 we’re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: • Pension scheme • Holiday pay• Holiday purchase scheme• Occupational Sick Pay• Occupational Maternity/Paternity Pay• Health Cash Plan• Blue Light Card (offering discounts across retail, hospitality and leisure)• Income protection• Eye care vouchers• Car lease scheme• Cycle to Work scheme• Employee Assistance Programme• Support to progress and develop As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.If you require more information before applying for this role, please see the attached job profile.Closing date for applications 22 October 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.