Total 146 Manager level Customer Service job vacancies in Manchester, M139WL

Working Hours: 35 Hours per week

Contract Type: Full time / Permanent

Additional Payments: Essential car user allowance

Closing Date:

This role is subject to -

• QCF Level 3 Children and Young People’s workforce or equivalent.
• Essential Car Documentation- This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

We currently have a Registered Service Manager role to manage Supported Accommodation. This is part of the Leaving Care Service.

• This role will involve leading and managing those staff providing supported accommodation to 16 and 17 year olds living in a supported setting. It will also involve managing accommodation for 6 young people.
• This role will require you to Register with Ofsted, and lead the service through inspections.
• You will ensure the service provided is effective and delivers positive outcomes for the young people.
• You will have responsibility for ensuring the team meet the statutory requirements set through legislation, national and regional guidance, regulation and the Quality Standards.
• You will also manage the staying close service. This is a relatively small service providing support to young people who are cared for and care leavers as they progress on their journey to independence. This involves working with partners from the housing and, voluntary sector.

We are looking for a passionate and child focussed Team Manager to work as part of our busy services working with our Care Leavers, driving their plans and helping the young people to reach their full potential.

• You will be part of our journey from 'Good to Outstanding' to continue to improve quality of practice and compliance across the services.

• Candidates should be able to 'think on their feet' and think outside of the box when care planning for our young people.

• The successful candidate will have a QCF Level 3 Children and Young Peoples workforce and should have at least 2 years experience (during the last 5 years) working in a residential or similar environment, including at least 1 year in a position offering supervision.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
• References (Current and Previous employer)
• Qualification
• Disclosure and Barring Service Clearance (DBS) (as applicable)
• Evidence of driving licence

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
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Service Care Solutions are looking for a Catering Manger to work with in Newton Heath on a 5-month contract.

Location: Newton Heath

Job role/responsibilities:

• Supervise and allocate duties to unit catering staff, ensuring efficient operation.
• Manage menu additions with attention to pricing and Operations Manager's directions.
• Maintain continual availability of menu items and ensure highest standards of food delivery, presentation, and cleanliness.
• Ensure food items are prepared following correct cooking procedures and manufacturers' instructions.
• Deliver efficient hospitality services (tea, coffee, buffets, working lunches) as requested.
• Control purchasing, maintain portion control, and ensure trading percentages are maximised, including monitoring external markets, and completing trading returns.
• Maintain hygiene standards, conduct health and safety checks, and comply with GMP's policies on health, safety, diversity, and equality.

Qualifications:

• City and Guilds 706/1, 706/2 or equivalent.
• Food Hygiene Certificate or equipment.

Knowledge/Experience required:

• Supervised/managed/trained staff in a catering environment.
• Carried out all catering duties, including knowledge of personal hygiene, food hygiene and health and safety procedures.
• (Training will be given in the use of techniques, procedures, policies and safe handling of equipment/materials).
• Worked in a fast-food environment.
• Trained staff in cooking procedures and Health and Safety matters.
• Involved in unit costs/overhead controls. Dealt with suppliers to purchase foodstuffs, materials etc.

If you are interested in this role or want further discussion, please contact Lewis Ashcroft either via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Are you passionate about providing good customer service? Are you looking for a role in a fast-paced environment that will challenge you, and bring you high levels of satisfaction? If so, this unique role within the Customer Service team at the University of Salford could be the right one for you.



A little bit about Customer Services…

Customer Service is the part of the Student Administration department that is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees. Customer Service provide an in person front facing service to all students and manage student queries through email and telephony channels. The Customer Service department is divided up into sections: Student Records, Student Registration & Events and Student Fees. At the very heart of the Customer Service team is the desire to provide service excellence to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.



So what will the role involve?

The Customer Service Manager will ensure that processes are completed, and tasks undertaken within Customer Services are done in ways that deliver an excellent customer service and support the requirements from the school, the University and external stakeholders. The role will support business development, manage areas of activity, undertake project work and preform a key account management role for the Directorate.

The role will be responsible for managing staff in the service deployed in support of their area of responsibility within a flexible resourcing system, which will see staff working across functional areas to support University objectives and priorities. In addition, the role will have line management leadership for a group of staff and will be responsible for setting objectives, managing performance, coaching and supporting their development.

The roles will support the delivery of key Customer Service activities such as Registration, Graduation, Certificates and Transcripts and Fees & Awards.



Who are we?

All of us are made of many identities and passions – it makes us who we are, we are proud parents and passionate performers, we’re innovative engineers and network reformers, we’re local, we’re global and all different races, many cultures, many faiths and from many places. We have different genders, we’re proud to be LGBT, we’re younger and older and focus on ability, we’re agile, we’re balanced, we make sure we rest, we’re supported to work the way we’ll do our best. We’re academics, students and colleagues from near and afar, we’re a community of many things – it makes us who we are- It makes us the University of Salford! #UoSEquality



What’s in it for you?

Competitive salary - and excellent pension scheme
An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.


If you have any questions about this opportunity, please contact Mike Taylor (m.r.taylor1@salford.ac.uk) for an informal chat.

Interviews will be held in December prior to the University closing on Friday 20th December 2024

Please note this vacancy closes at 23:55 on the date specified.

Job Title: Customer Success Manager (Consultant)

Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester)

Industry: Financial Technology (FinTech)

Job Type: Full-Time

The Role:

We are looking for a proactive and skilled Customer Success Manager to join our growing FinTech team in Manchester. Reporting directly to the Head of Customer Success, this role focuses on maintaining high levels of client satisfaction, supporting growth opportunities, and delivering excellent service across all accounts.

What You’ll Do:
As a Customer Success Manager, you will work directly with clients to ensure they get the most value from our products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams.

- Client Relationship Management: Manage relationships across a range of accounts, from junior stakeholders to senior decision-makers, ensuring consistent and positive engagement.
- Account Maintenance & Growth: Identify and support growth opportunities across client accounts by understanding and assessing client needs and preparing insights and recommendations to the Head of Customer Success.
- Project Support & Coordination: Work alongside the Head of Customer Success and team members to facilitate the implementation of new client initiatives and paid projects, supporting activities such as:
- Running client meetings
- Maintaining project documentation and tracking progress
- Addressing potential risks and coordinating across teams to resolve issues
- Delivering regular status updates to clients and internal stakeholders
- Client Support & Service: Monitor and provide initial responses to inbound tickets and queries within a 3-hour response time, ensuring a streamlined follow-up process. Collaborate with the team to ensure client queries are addressed efficiently and comprehensively.
- Client Engagement: Coordinate regular client touchpoints based on client categories, ensuring tailored communication strategies, preparation for meetings, documentation, and consistent follow-through on agreed actions.

What You’ll Bring:
- Customer Success Experience: Demonstrated experience in a customer success or client services role, ideally within a B2B SaaS or technology-driven environment. - You are skilled at building and maintaining strong client relationships and have a track record of contributing to account retention and growth.
- Communication Skills: You are an effective communicator who can adapt to various stakeholders, set up and facilitate client discussions, and convey complex ideas in a clear, concise manner across different channels.
- Organizational Skills: Proven ability to manage multiple tasks and maintain accurate documentation across numerous accounts, ensuring timely and reliable follow-up.
- Project Coordination: Experience in supporting project delivery and collaboration across internal teams and external stakeholders, with strong attention to detail.
- Resilience & Adaptability: Comfortable in a fast-paced environment, you thrive with autonomy and handle challenges with a problem-solving mindset. You are flexible and able to adjust to changing client and business needs.

If you’re ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.

Contact: Elvis Eckardt

Are you passionate about leading and inspiring teams to deliver exceptional care and support? Our client is seeking a dedicated Team Leader to join their service in Salford. This role is pivotal in ensuring the best possible care for adults with Learning disabilities and that staff are motivated, well-organised, and committed to providing high-quality, person-centred care.

The Role:
As a Team Leader, you will:

• Lead and manage staff to ensure high performance and standards.
• Support the Registered Manager and Service Manager in developing teams.
• Ensure compliance with Care Quality Commission standards and other regulations.
• Coordinate staff resources and manage rotas.
• Provide support and supervision to staff, addressing performance issues.
• Maintain accurate records and ensure thorough support plans.

The Candidate:
The ideal Team Leader will:

• Hold an NVQ Level 3 in Care or equivalent professional care qualification.
• Have experience in line management within a care setting.
• Demonstrate strong leadership and interpersonal skills.
• Be knowledgeable about care sector legislation.
• Be flexible to work across a 5/7 rota, including evenings, weekends, and Bank Holidays.

The Package:
For the role of Team Leader, the package includes:

• Annual salary of £27,600
• Professional development opportunities
• Supportive and collaborative work environment
• Flexible working hours including evening, weekend, and Bank Holiday shifts
• Use of own vehicle for work purposes required

Our client is dedicated to providing exceptional care and support services across the North West. They are committed to promoting diversity, community inclusion, and equality, ensuring that the people they support are at the heart of everything they do. The company values empathy, integrity, and continuous improvement, striving to create a great place to work and deliver the highest standards of care.

If you are a passionate and experienced leader looking to make a difference in the care sector, this Team Leader role could be the perfect opportunity for you. Apply now to join a dynamic team dedicated to delivering excellent services and making a positive impact on people's lives.

If you have experience as a Care Manager, Support Team Leader, Senior Care Worker, Care Coordinator, or Care Supervisor, you might find this Team Leader role particularly appealing.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Are you an experienced Maintenance person with a big heart? Do you want the chance to make use of your skills but also make a difference to the lives of others?

Your role will include:


Working closely with the Home Manager or nominated colleague to make sure that our residents live in a place that is safe and well maintained at all times
Ensuring that regular safety checks and servicing is carried out on all equipment and accurate records are kept.
Having excellent communication with the Home Manager and also the Residents
Basic plumbing and electrical maintenance
Clearing and Cleaning general areas
Assembling furniture
Painting and decorating?


You must have excellent communication skills with Manager's, Colleagues, Residents and Visitors to the Home.

We will offer you:


Competitive pay rates
Free DBS
Flexible pay through Wagestream
Full professional training and ongoing career progression
Paid Family Leave
Free uniform
A comprehensive benefits package including: a pension scheme, refer a friend and much more!


Please get in touch with our recruitment team today and join our Advinia family!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

DUTIES AND RESPONSIBILITIES To support the Service Manager in the management and development of a wide service portfolio and to deputise for the Service Manager where necessary. To support the delivery of high quality, cost effective services to the Trust and to NHSE. Provide managerial support to clinical services across Radiotherapy and the wider division, ensuring that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports. Provide and receive highly complex, sensitive, or contentious information which may require effective collaboration with others in department, division or trust to enable a positive outcome. Identify and undertake business development projects for specific services within the directorate, working across multidisciplinary teams to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. Provide teams with information about performance and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. Supports the clinical teams with day to day operational matters that have not been dealt with elsewhere, to ensure patient flow is maintained. Investigate complaints and clinical incidents relating to services, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Develops own work plan in line with directorate, divisional and Trust objectives. Demonstrates the agreed set of values and accountable for own attitude and behaviour. Financial Management & Business Planning Responsible and accountable for, the management of designated budgets for services within Radiotherapy. Be an authorised signatory for payments where appropriate. Undertakes day to day budget management duties, including monitoring spend against designated budgets. Assists Radiotherapy leadership team in the negotiation of annual service level agreements/contracts as required, ensuring they meet the needs of the directorate. Develops and monitors schemes and action plans to implement cash-releasing efficiency objectives. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Contributes to budget setting for services within the directorate. Ensures organisational procedures are deployed across department for control of activities against budget. Ensures that teams work to achieve organisational effectiveness and deliver services within available resources. Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget. Human Resource Management Line management and support of staff within immediate areas of responsibility Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time. Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflects both the needs of the Trust and the longer term goals of staff. Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions. Ensures that grievances and whistle blowing are treated appropriately and within Trust policies. Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process. Identify staffing needs necessary to support new and increasing workload of the directorate. Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Strategic planning, service development and improvement Supporting the Clinical Service Manager for Radiotherapy to interpret, develop and implement broad policies and NHS guidance at both directorate and divisional level, when required. Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and Trust objectives. Manages improvement in patient and carer experience and the efficiency with which services operate by using service redesign techniques such as process mapping, demand and capacity analysis and statistics process control whilst simultaneously embedding the use of these tools within directorate/service. Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible. Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements. Ensures regular progress reports, data sources and project reports are produced and submitted to the Clinical Service Manager for Radiotherapy and presented to project boards/NHSE where appropriate. Plays a key role in service planning and development for the Radiotherapy business, administration, and performance. Information Management Assisting the Clinical Service Manager for Radiotherapy, Head of Radiotherapy and Proton Services and Divisional Management with information to support reporting requirements, such as cancer targets/activity. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives. Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Communication Maintains a range of highly developed effective communication and working relationships. Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development. Negotiates, influences, persuades, and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders. Presents information both formally and informally to, appropriate boards and committees, senior managers, staff groups and patients. Develops and implements processes that support good communications both within the Trust and division. Actively works with clinicians, managers, and staff to develop an environment that promotes continuous service improvement. Employs motivational skills to encourage collaborative working to improve services and performance. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies, and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression. Health & Safety Monitor and maintain health, safety and security of self and others in own work area. Identify and assess potential risks in work activities and help others in how to manage these risks appropriately. Act as a role model and work within legislation and Trust procedures on risk management. Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system. Identify training needs in health and safety whilst identifying appropriate resources. Additional Requirements In the absence of the Clinical Service Manager for Radiotherapy, attend meetings, deputising as required, ensuring divisional views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. Inclusion on the trust Duty Manager Rota To abide by all Trust policies and procedures. To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

As Technical Manager you will be responsible for taking the lead across product and process development activities to meet the companies R&D / Marketing objectives, coordinating laboratory testing resources in line with ISO 9001:2000, CE Marking and other customer specific standards.

Technical Manager - Key Responsibilities

• Work with customers to develop new products and processes, advising choice of fabrics, specification enquiries, and properties.
• Co-ordinate internal and external non-conformances / complaints to ensure timely root cause analysis, corrective action and continuous improvement of manufacturing operations.
• Provide on time release documentation to customers in accordance with stated requirements
• Assist in the development of all employees in respect of quality management systems / standards & customer requirements.
• Issue experimental / temporary manufacturing instructions, organising and maintaining records of all trials undertaken.
• Take a key role in the Contract Review process.
• Review and prepare capital expenditure proposals for new equipment and improvements to manufacturing facilities.
• Provide data sheets, specifications, Health & Safety data sheets and other technical literature.
• Co-ordinate testing and trials of new products and processes which become available
• Ensure the company is up to date with patents and trademark renewals
• Arrange and supervise external testing as required.
• Assist with analysis, specifications, test methods and release queries in the laboratory.
• Co-ordinate and be involved in annual audits that are conducted by 3rd party organisations and customers for various products and processes.

Technical Manager - Experience Requirements

• Educated to Degree Level within a relevant technical discipline
• Previous experience of coordinating / managing Laboratory Testing activities
• Previous experience of Technical Textiles and/or fire, thermal or protective applications is essential

For further details on this exciting opportunity please contact Jason Wallis in the first instance

37.5 hours per week on a shift system, including out of hours working.

Have you Assistant Manager experience in a residential setting or similar?
We offer excellent training and progression opportunities!
'Luxury' style homes in Sale, with modern interiors and state-of-the-art lifting equipment and mobility aids!
Stockdales is a local charity based in Sale, just south of Manchester City Centre. We have over 70 years’ experience supporting people with learning and physical disabilities to live life to the full. Our 5 care homes have up to 7 residents and our busy Community Service has weekly sessions, a social club and a weekend kids club. Check out our website to see what we do www.stockdales.org.uk.

What you will receive whilst working for us:

A competitive salary
Pension Scheme
28 days holiday per year pro rata inclusive of bank holidays
Enhanced pay for bank holidays
Increased holiday entitlement with service
Life Insurance Scheme – Health and Wellbeing
Cycle to work scheme
Access to Wage Stream
Excellent internal and external training
What we ask for in return:

Full UK Driving Licence and access to a vehicle.
Hold QCF/NVQ Level 3 in care or equivalent.
Experience working in care preferably with individuals with learning disabilities or complex health needs.
Experience providing personal care and support and the administration of medication.
Experience of assessing the needs of vulnerable people and developing effective risk management plans.
Experience supervising / directing staff.
Caring and self-motivated, with a passion and want to help people with learning disabilities and complex health care needs.
Flexibility – willing to work weekends, bank holidays and out of hours working.
Joining as Assistant Manager, you will support the Service Manager by coordinating and leading shifts to ensure the needs of the people we support at our residential homes are always being met. Acting as a role model for the team, you will develop and facilitate individual support plans, risk assessments and behaviour management support plans, ensuring the running of the home is to its highest possible standard.

You will go home at the end of your shift satisfied and feeling like you have made a big difference to the people you support.

Lead Radiographer | OrthTeam Centre | Band 6/7 depending on experience | Permanent | Full Time | Excellent development opportunities The OrthTeam Centre are now recruiting a Lead Radiographer to join their warm and friendly team. About the OrthTeam Centre The OrthTeam Centre (OTC) is an Outpatients and Diagnostic private facility which opened in September 2019. This exciting joint venture between OrthTeam Consultants and Spire Healthcare is an ideal opportunity for individuals looking to join a friendly team and be part of a developing Musculoskeletal service, including: Orthopaedic, Neurosurgical and Neurological assessments Peripheral nerve injury assessments Pain Management Sports and exercise medicine assessments Sports cardiology assessments 3T MRI Fluoroscopy guided injections Digital X-ray Diagnostic Ultrasound The primary purpose is to provide clinical and team leadership, ensuring the provision and delivery of highly skilled and specialised imaging services. Responsible for achieving departmental service levels to actively support the commercial and clinical targets for the OTC. Duties include: Lead in the development of assessing patients health and wellbeing needs across complex and changing caseloads Lead in the development of patient care, alongside meeting individuals health and wellbeing needs Develop own managerial, clinical knowledge and skills, actively assist the team to continually develop their own skills Actively develop and promote best practice in health, safety and security Deliver and lead others in the development of strategies, ideas, including working practices and policies for service improvement Enable and promote peoples equality, diversity and rights Actively plan, monitor and quality assure the application of technology measurement, monitoring and treatment of patients Act as an advocate for safeguarding patients With the support of the General Manager, undertake Human Resources activities for all direct reports, as required To foster and maintain a close working relationship with the Diagnostic Imaging Manager at Spire Manchester Hospital, in relation to overseeing the implementation of PACS/RIS data accuracy including monitoring of QA Be accountable for all clinical governance and regulatory matters for the department Who we're looking for Degree (BSc Hons in Radiography) or equivalent with HCPC Registration Post graduate qualification in specialism. Evidence of post registration development in relevant specialist short courses at Masters level of study. Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options Spire for you reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance Free onsite Gym Save an average of £50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Sarah Whittakeron07525887973 or e-mail meSarah.whittaker@spirehealthcare.com For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Service Manager - Bolton

Salary - Up to £45,000 Basic + Bonus

Days - Monday - Friday, 8:30am - 5pm

Ref - OC19034

We have a new job vacancy available for a Service Manager / Aftersales Manager in Bolton. This role suits a confident, driven and proven Service Manager, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the UK's leading main dealer groups and they're rapidly growing, making it the perfect time to join. If you're a Service / Aftersales manager currently on the lookout, then apply now!

Service Manager Benefits:

• Excellent Bonus opportunities
• Career progression and development opportunities
• Employee Discounts
• Company Pension

Service Manager Role:

• You will be managing a Service department with a team of experienced Vehicle Technicians, Service Advisors, Administration, Parts department and drivers.
• Smooth and efficient running of the service department
• Controlling spend and overseeing department budgets
• Drive customer service
• Monitoring KPIs
• Driving the team, support and training
  

Service Manager Requirements:

• Must have atleast 2+ years experience as a Service / Aftersales Manager
• Strong Management & Interpesonal skills
• Full UK driving license

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Join us as a Project Manager

• Join the Operations Centre of Excellence in a high profile and influential role that will deliver the five year strategic vision for Operations and transform the operational capability across the bank
• You’ll play a key role in driving change across Operations, and we’ll look to you to deliver goals on time, within budget and to the highest quality
• Hone your existing project management skills with excellent exposure at senior level and advance your career in this exciting, fast paced role in an innovative and inclusive team

What you'll do

In your new role, you’ll lead a work initiative, preparing, managing and providing reporting on all project plans, controls and resource plans. You’ll make sure that activities are in place to adequately prepare the business and engage all the appropriate stakeholders effectively to enable change to be implemented and handed over.

Additionally, you’ll be building and maintaining a positive working relationship with senior stakeholders across multiple franchises, domains and functions and at different levels of hierarchy and as part of this you’ll be required to produce executive level presentations. As well as this, you may lead a team of external suppliers, working closely with supply chain services for the appropriate supplier selection from our framework.

You’ll also be:

• Empowering and leading a team, often in multiple geographies, through the project lifecycle
• Identifying, tracking, managing and mitigating any project risks, assumptions, issues and dependencies
• Leading and defining project documentation and making sure that the solution clearly supports and is aligned to our strategic goals
• Tracking and reporting project costs and making sure that the project is completed in allotted budgets
• Making sure that all project deliverables satisfy the requirements and that they adhere to the agreed governance framework
• Shaping business cases or benefits realisation and securing funding via investment processes
• Addressing policy and control shortfalls and audit findings and implementing strategic solutions in response

The skills you'll need

You’ll need to hold an appropriate project management qualification, as well as have experience in change management. You’ll need experience of delivering change within a banking Operations team driving measurable business outcomes. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and a drive to understand emerging technical capabilities and how these might be leveraged by Operations.

It'll be ideal if you have experience of Agile processes and ceremonies as will be a familiarity with Model Risk governance.

You’ll also need:

• Experience of driving large scale automation or AI with a drive to understand emerging technical capabilities and how these might be leveraged by Operations
• Experience of analysing a broad range of data such as Operational, Technology, Finance and HR to support problem solving and decision making
• Strong organisational skills and the ability to produce executive level presentations
• Excellent interpersonal and collaborative skills with the ability to engage and communicate with multiple stakeholders at senior level across the bank
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

We are looking for an experienced Facilities Manager to join Outcomes First Group.

Up to £25,000 per annum, depending on experience
37.5 hours per week, Monday to Friday
Permanent, Full-time 52 weeks
UK Applicants only. This role does not offer sponsorship.
Job Purpose

To manage and maintain premises ensuring they are clean, secure, safe and well maintained at all times. Responsible for a wide range of duties and responsibilities connected with the fabric and grounds of the site.

Main Duties:

Locking and unlocking the buildings as required.
Setting up facilities such as chairs, tables, garden area etc.
Dealing efficiently with pre-planned maintenance, day to day establishment requirements and being reactive to problems that may arise.
Undertaking repairs to fixtures and fittings.
Ensuring all plant equipment is maintained to the required standards.
Grounds maintenance.
Assisting with the organisation of the site's refurbishments.
Porterage around the site.
Monitoring the premises for any hazards, carrying out repairs or reporting problems where necessary.
Ensuring that all stakeholders adhere to the Health & Safety Policies and Procedures.
Essential:

Full UK driver’s licence.
Good Numeracy and Literacy skills.
Previous experience
Desirable:

Any additional qualifications pertinent to the job role.
Why join Outcomes First Group?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Creative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. We require someone with a good understanding and experience in the field of mental health.

As a Team Leader you will received guidance and support from the registered service manager to help maintain high quality support to oversee the supported accommodation service. You will also join a cohort of experienced regional managers who, alongside the registered manager, will provide peer support to you in your role.

The successful applicant will be supporting active and independent service users with mental health needs with a wide range of interests and goals. No two days will be the same at this service as we support our service users to follow their passions and engage in a range of activities including: meals out, cooking/baking, board games, movie nights, arts and crafts and many more. If you think you would like to be a great addition to this energetic service, we welcome you to apply.

The Role:

• To directly lead the team and be responsible for the line management of team members
• To operate as a Team Leader across different streams of support and ensure effective running of services with the support of other senior staff.
• To undertake within your duties direct support to service users.
• To provide person-centred care and support to enable people with mental health needs to live as independently as possible and be part of their community.
• To engage with service users and build trusting therapeutic relationships.
• To undertake assessments of new referrals and ensure robust review processes for those who use the services
• To work closely with other professionals and agencies to provide a coordinated personalised service, which meets the identified needs of individuals, promotes their recovery and maintains their quality of life.
• To deputise for the Mental Health Manager in relevant work areas when required. To provide staff supervision and management, undertaking initial assessments and liaising with other professionals and agencies.

Vacancy Reference Number: 75689
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization- Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK- this post will not be open to Sponsorship under the UKVI scheme.

Do you want to play a key role in shaping the future of travel in Greater Manchester? Are you passionate about leading and inspiring your team to deliver excellent customer service? Do you recognise the value that customer engagement can play in connecting with customers?

Your role

In your role you will manage and co-ordinate the work of the team, ensuring performance is achieved in line with our procedures and KPIs. There will be a particular focus on developing the team so that new processes and skills can be absorbed into the day-to-day operation. It will also involve being involved in new and exciting projects that will result in the service we’re providing to our customers continually improving.

You’ll need to be able to work flexibly on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends and bank holidays. This role comes with 12.5% shift allowance.

For more info see Job Profile and rota below.

Who we are?

It’s a really exciting time to be joining Transport for Greater Manchester. As a Customer Support Team Leader, you will form part of the management team for the Customer Contact Centre. The contact centre deals with customer engagement via a range of communication channels and are the first point of contact for customers and stakeholders and handle all enquiries and applications. This includes the processing of all concessionary travel passes in Greater Manchester, as well as handling enquiries relating to concessionary travel, journey planning, ticketing, cycling enquiries and memberships and demand responsive transport. We’re also be at the beating heart of all enquiries relating to bus franchising.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will live and breathe our core values of Deliver, Adapt and Care and to be successful in this role you’ll have experience of managing a high performing, engaged team in a customer service environment. With a proven track record of people development through the implementation of coaching, mentoring and quality assurance processes, you will have excellent verbal and written communication and organisational skills and demonstrate strong people management skills.

If you believe you have the skills and experience and would like to be part of a friendly and dynamic team with a varied skill set who provide friendly and efficient customer service and advice, we would really like to hear from you!

What we can offer

A fixed term role until 31st March 2025 with a salary of £39,360 - £43,817 per annum depending on experience, plus 12.5% shift allowance per annum depending on skills and experience.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process.

Our benefits include:

28 days holiday per annum (plus bank holidays)

Flexible and hybrid working options to promote and support a good work/life balance

Free bus, rail or Metrolink travel to and from work within the Greater Manchester boundary

Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions

Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role

We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required

What’s next?

If you see yourself as part of this team and have the skills and experience, we are seeking, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

Please be aware that we may close the vacancy early if we receive a high volume of applications.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

Customer Support Team Leader Job profile
Customer Team Manager Rota