Our Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems across NSW, QLD, WA, VIC, NT and soon to be TAS. Our team minimise downtime, coordinate onsite maintenance and repairs, as well as provide Australia-wide customer service. The Service Centre operates two shifts a day, seven days a week.

Based in our St Leonards head office, our Service Centre Manager is responsible for leading this integral function of TOMRA by having a strong focus on polices, processes, continuous improvement and training.

What you’ll be doing:

• Focusing on maximizing Machine uptime and high customer satisfaction
• Accountable for Service Centre KPIs and ensuring these are appropriately cascaded down the team
• Overseeing and reviewing performance of all Service Centre team members and working with team members to drive results
• Maintaining an inclusive and collaborative culture within the Service Centre
• Training and development of team members, as well as coaching and empowering senior team members in their role
• Championing continuous improvement of Service Centre processes
• Acting as the conduit between the Service Centre and other teams, both within TOMRA and externally
• Generating regular reports for internal stakeholders on Service Centre performance
• Providing input to business activities on Service Centre capabilities, processes and customer feedback trends.
• Managing the Service Centre roster to ensure it is suitably staffed across all operating hours

The role of the Customer Program Manager will focus on supporting the Strategy/Operations & COS leader of APJC CX.

The role’s primary focus will be on driving business performance and running the business. To be successful in this role you will have strong business acumen, interpersonal and communications skills and excel at working across a dynamic team to help drive CX strategy and priorities with a strong understanding of the services/SW businesses.

• Act as a Critical point of contact and Business partner across CX, Sales, Finance.
• Institutional knowledge of Services, Financial & Operations Management > 6 years.
• Detailed understanding of the services portfolio and impact to Financials.
• Detailed understanding and governance of a P/L for CX APJC including, but not limited to bookings, revenue, margin.
• Detailed understanding and governance of Services Bookings forecast (renewals, new); representing software and services in Sales and CX forecast calls.
• Monitor progress on joint CX and ISS Plans and Targets to resolve issues and response to asks and highlight priorities where necessary.
• Develop and maintain strong relationship with Software and Sales leadership to collectively drive AOV growth across the region.
• Drive critical KPI (operational, financial, customer centric) related to Services/SW within the theatres which aligns with the success of the One Operating model.
• Oversight and execution of the operational and financial levers to help APJC CX deliver to its FY25 financial plan on a quarterly and annual basis.
• Build rigour around customer interlocks/QBR and proactively drive service delivery governance and stakeholder management.
• Deep dive into SW ATR by theatre with the renewals, sales and theatre leaders to improve adoption, leading to lower attrition and higher renewal rates.

Who You’ll Be:

We are seeking an candidate who is known for Operational Excellence. The ideal candidate will excel at understanding Operations, financial and program management. You will have a bias for action and accountability. You will be passionate about ensuring we drive value for our customers and our shareholders. You will ensure that the value creation from our employees is delivering the highest value for our customers as well as the individual’s career.

This role is an internally facing role and cross functional. It is fast paced, action orientated and constantly evolving. You will need and want to embrace change and ambiguity, iterating the approach as you test and learn.

Minimum Requirements:

• Minimum 12 years’ experience in Operations, financial and program management – including but not limited to the creation of business cases and the deep understanding of the CX P/L.
• Experience in understanding the SW/Services and program management.
• Minimum 5 years’ experience in APJC.
• Deep understanding of Cisco’s Portfolio across Product and Services.

Additional Requirements:

• Experience in Cisco’s Portfolio across Sales and CX.
• Extensive experience in operations and managing complex organizations.
• Experience in Customer Experience, Service Delivery and Customers Success.
• Strategic thinker with operational mindset.
• Excellent executive verbal and written communication skills, and experience presenting to Executive level (preferably board level) audiences internally and externally.
• Ability to influence and articulate business requirements through concise messages.

Senior School Executive

Location: Clementi

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $3,500 - $4,200

Key Responsibilities:

Primary Role

• Achievement of school enrolment and store revenue budget of music school (branch)
• Teachers’ management and administration (more than 50 teachers full and part-time)
• Activity planning including trial lessons, open house, performances, PTMS, students’ orientation etc
• Studio and facilities management

Secondary Role

• Work with respective product managers to ensure branding, A&P and sales activities.
• Supervision in provision of quality customer service through training and coaching of staff and engaging.
• CRM Management – Reviewing of leads generation and follow-up prospecting for customer.
• Plan, manage and organize area market events and activities in-store
• Manage and oversee store inventory to ensure optimal stock levels for display and sale.
• Overseeing proper cash register management and administrative matters and documentation processes with relevant department
• Perform any adhoc duties or projects as assigned.

Requirements:

1. Diploma graduate preferred
2. Experience in similar or service related industry preferred (enrichment centers)
3. Retail sales experience is not mandatory

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WHO WE ARE

The SME Centre is an initiative by Enterprise Singapore started in 2005 as Enterprise Development Centres(EDCs) and renamed in 2013 to SME Centre with the objective of establishing a channel for SMEs to obtain advice/consultation on business and operational issues. The SME Centre have access to various resources to help the SMEs start, sustain and grow their businesses. They are the nerve centre for business advisory, access to capability upgrading tools and knowledge for their business growth.

SME Centre@SICCI is one of the 5 Centres in Singapore established to serve the SME community. The SME Centre@SICCI role have moved from awareness building of government assistance grants and schemes to helping SMEs develop their capabilities for growth. SME Centre@SICCI provides aspiring entrepreneurs and SMEs with a one stop business advisories and diagnosis services. SME Centre @ SICCI also conduct capability development workshops to help SMEs to grow in areas of finance, productivity, human resources &marketing. These services thru the SME Centre@SICCI are to provide the SMEs with valuable access to relevant knowledge and services that meet the needs of their businesses for growth thru the business advisors.

WHO WE ARE LOOKING FOR

The SME Centre@SICCI are looking for a dynamic go-getter individual with a never say die attitude. The candidate must have the willingness to go the extra mile to care for their customers and in ensuring the services delivered are top notch and be a partner with the SMEs in helping their business to grow. Someone who is versatile, not afraid to take ownership in growing enterprises and have an enquiring growth mindset. The Business Advisor role :

KEY RESPONSIBILITIES

1) Provide sound business advisory and information to SMEs in their operations.

2) Identify gaps and propose appropriate solutions for SMEs to help their business grow.

3) Play an active role in outreach efforts to SMEs to generate leads and referrals.

4) Engage in purposeful and productive interactions with SMEs which may be face-to-face, phone and/or email.

5) Plan and organize events and capability workshops for SME Centre.

6) Provide support to events organized by Singapore Indian Chamber of Commerce and Industry (SICCI).

7) Support the Centre Director in the smooth operations and marketing of SME Centre activities.

8) Work towards achieving the SME Centre KPI collectively as an individual and as a team.

EXPERIENCE AND KNOWLEDGE

1) Degree holder or equivalent with a minimum of 2 to 4 years of relevant experience and a good track record in advisory or consultation projects.

2) Self-driven and works well independently and within the team to assist SMEs in their business needs.

3) Knowledgeable in one or more of the following areas:

a) Business services (e.g. business matching, business registration, business operations)

b) Financial services

c) Legal services

d) HR policies

e) Management (IT services, management system, health and safety)

4) Well-versed in the regulatory requirements and various government assistance schemes would be a plus.

SME Centre@SICCI is an equal opportunity employer. Come join our team and be a part in journeying together with the SME in growth!

About the Company

EON has been established since 1996. We have helped professionals, managers and executives (PMEs) in Singapore to catalyse their career development by providing quality training programmes. We have formed partnerships with large organisations who have entrusted the training and development of their PMEs to our programmes. Our Adult Educators / Trainers are industry practitioners who are subject matter experts in their respective fields. We are known for our training philosophy of being Insightful, Inspiring and Innovating. Our courses are highly rated by learners who stay connected with us through the Friends of EON (FEON) learning community.

We are currently seeking a highly skilled and experienced Training Centre Manager to oversee the training operations. As the Training Centre Manager, you will be responsible for managing the overall training programs, marketing and sales, quality management, and ensuring the smooth running of the centre.

Responsibilities:

· Develop and implement training strategies to meet the needs of our clients

· Conduct Training Needs Analysis (TNA) to identify skill gaps and training requirements

· Develop proposals for corporate clients

· Manage and coordinate the day-to-day operations of the training centre, including scheduling, resource allocation, and facility management.

· Provide leadership and guidance to the training centre staff, ensuring a high level of performance and productivity

· Develop and implement sales and marketing strategies to achieve business goals

· Identify new business opportunities and build strong client relationships

· Generate leads and manage the sales pipeline effectively through HubSpot

· Conduct competitive analysis to stay ahead of market trends

· Build and maintain relationships with clients, trainers, and other external partners.

· Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.

Requirements:
- Proven experience as a Training Centre Manager or similar role
- Strong communication and interpersonal skills
- Excellent team management and leadership abilities with strong result focus
- Ability to build and maintain relationships with clients and stakeholders
- Strong critical thinking and problem-solving skills
- Proficient in project management and program development
- Experience in Training Needs Analysis (TNA) and designing training programs
- Familiar with regulatory requirements and industry standards


If you meet the above requirements and are passionate about training and development, we would love to hear from you. Please submit your resume and salary expectations for consideration.

Early Childhood Principal/Vice Principal

• Singapore Based - Island Singapore / Will arrange nearby your house
• 5 Days Monday to Friday
• Basic $4,000 - $5,800
• Advanced Diploma in Early Childhood Leadership (ADECL) / Degree in Early Childhood Care & Education (DECCE)
• Career Progression Opportunities.

Responsibilities:

• Responsible for the strategic direction and overall management of the preschool
• Provide leadership for setting overall goals for the school as a basis for curriculum objectives
• Ensure daily operations are in order and in compliance with licensing and other regulatory requirements, where applicable
• Oversee curriculum planning and professional matters
• Mentor teachers in all areas to facilitate collaborative approaches to learning, teaching and evaluation so as to improve overall performance standards and competencies
• Set the direction for parent partnership, community engagement and talent management
• Manage relationships with parents to ensure concerns, issues and feedback are addressed on a timely basis appropriately
• Management and optimisation of centre resources Implementation of specific centre programs, initiatives and events
• Handle centre administrative matters and enrolment
• Determine requirements that must be met regarding licensing, health and safety regulations from the start and local regulatory agencies
• Prepare budget and control budget expenditures

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

As a Service Team Leader, you will be working in the hotel's Chinese restaurant and responsible for the following:

Roles & Responsibilities

• Responsible for assisting the Outlet Manager and Assistant Outlet Manager in all operational activities of the restaurant.
• Ensure that the restaurant meets the high service standards established by the hotel.
• Ensure that SOPs, policies and procedures of the restaurant/hotel are followed.
• Delegate and ensure that subordinates perform their duties according to the standards established by the hotel.
• Perform opening and closing of cashier
• Responsible for monitoring and controlling operational stocks
• Responsible for monitoring operational equipment movement and quantity
• Ensure all storage rooms are clean and well organized
• Ensure opening and closing procedures of the restaurant are well executed
• Any other ad-hoc assignment as assigned by the management.

Requirements

• Tertiary education in Tourism / Hospitality Management, Food & Beverage Management
• At least 2 years of relevant experience in a similar capacity
• Good interpersonal and customer services skills
• Willing to work on rotating shifts, weekends and public holidays

Additional Information:

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted applicants will be notified.

The Nurse II RN is a proficient nurse who understands a situation as a whole and perceives its meaning in terms of long-term goals. The proficient nurse learns from experience what typical events to expect in a given situation and how plans need to be modified in response to these events. The Nurse II RN demonstrates performance and leadership in delivering and improving holistic care through collaborative strategies with others. They are self-directed and have a global understanding of how their area(s) of responsibility support the system's mission and vision. They demonstrate sound decision-making and judgment and possess excellent interpersonal and collaborative skills.

The registered nurse provides care and counseling of persons to promote and maintain health and the prevention of illness and injury based upon the nursing process, which includes systematic data gathering, assessment, appropriate nursing judgment, and evaluation of human responses to actual or potential health problems through such services as case finding, health teaching, health counseling, provision of care supportive to or restorative of life and well-being, and executing medical regimens, including administering medications and treatments prescribed by a licensed or otherwise legally authorized provider. The nurse's primary commitment is to the patient, whether an individual, family, group, or community. The staff nurse interprets the philosophy and goals of the Nursing Service to others in the work setting; functions within established guidelines and demonstrates the ability to work effectively and develop therapeutic relationships with patients, their families and other professional and supportive personnel who provide patient care.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday) Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Lead duties and responsibilities include:

• Leads the activities of the production and service areas
• Reviews daily work assignments and makes adjustments accordingly
• Communicates instructions and information to employees concerning work to be accomplished
• Relays any problems and/or events to supervisors and managers
• Provides on the job training to lower graded food service workers and documents training
• Completes safety and sanitation inspection checks
• Ensures food production and service areas are properly set up
• Performs final check of trays for proper temperature and accuracy as indicated on tray ticket
• Observes work performance of employees and provides feedback to supervisors
• Participates in performance improvement programs and documents quality improvement data
• Performs other related duties as assigned.

• Sets up tray line station with correct supplies and food items
• Serves food, cafeteria style
• Breaks down and cleans assigned station
• Sets up dining room tables for service
• Delivers meal trays to patients' bedside and reports comments and/or complaints to supervisor or dietitian
• Prepares individual and bulk nourishments and supplemental foods/beverages
• Determines the quantities of ingredients needed
• Makes conversions between the metric system to standard system
• Performs heavy duty cleaning tasks throughout food service areas
• Provides assistance to cooks in the food preparation areas
• Performs other related duties as assigned.