Total 90 Manager level Customer Service job vacancies in Liverpool, Merseyside, L2 2NZ

About The Role

Job Purpose

To lead and direct a team in developing and delivering person centred service.
Manage resources to successfully deliver service user and contract outcomes.
To develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals.
To apply the tools of person-centred planning, review, and team development.
Embed a quality assurance framework at a service level.


Living our Values

To ensure that staff develop positive relationships with service users, and they actively support individual outcomes.
Work with the team to deliver what is important to the people they support and what they want for the future.
To keep the people supported and those important to them central in the planning and review of their service.
Demonstrating the principles of person-centred practices.
Acting as a positive role model and coach to the team.


Principal Accountabilities

To follow the principles of person-centred approaches in all areas of operation.
To be responsible for assessment, planning, monitoring, and reviewing of individual support.
To ensure appropriate information is captured, reported, and analysed.
To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times.
To ensure that staff skills, gifts, qualities and strengths are put to best use.
To manage the recruitment of staff
To co-ordinate and deploy staff resources efficiently and effectively.
To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals.
To ensure all staff receive appropriate levels of support through on-the-job coaching, regular supervisions and appraisals.
To ensure staff training and development needs are identified and met.
To organise and facilitate positive and productive team meetings.
To promote and nurture good practice.
To ensure practice in line with company policy, procedure and legislation.
To ensure the service delivery meets the required quality standards.
To promote community connections.
To ensure that all internal and external reportable events are appropriately managed and resolved.
To evidence quality service delivery.
To assist the Area Manager in effect resource management.


Responsibilities common to all managers

Demonstrate good judgment and sound decision making by reflecting an appropriate situational awareness, understanding of context and making informed choice when reaching decisions.
Lead and promote initiatives that support our organisational aim to be socially and environmentally responsible.
Lead and support initiatives/projects that promote the use of technology.
Establish, maintain, and develop professional working relationships with colleagues and external partners.
Contribute generally to the development of quality services.
Uphold the values, mission and vision of AFG at all times.
Adhere to AFG policies and procedures and to operate within the law at all times.
Demonstrate continuous professional development, encouraging others to do the same and to operate within the AFG performance management framework.
Work effectively with others to ensure the best outcome for the people supported.
Comply with Equality and Diversity policy.
Comply with Code of Conduct.
Work flexibly in accordance with organisational need.
Travel within the operational and business area of AFG.
Hold team meetings and disseminate corporate messages, feeding back issues and recognising staff achievement.
Comply with AFG recruitment and selection policy and process.
Act with integrity and transparency at all times.
Qualification & Training

NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
Training in Person centred practices (planning, review, team development).
About Us
We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.

We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

About The Role
**This is a Night role working 8pm-8am**
Reporting to the Home Manager, the Care Team Leader at HC-One will provide leadership and direction to the care staff within the home. As Care Team Leader you will lead by example, ensuring that all residents have their individual care needs adhered to at all times.
As a Care Team Leader you will be a team player and have good communication skills. Kindness will be second nature to you. You will have a keen eye for detail, always act with integrity and be driven by the principles of fairness. You will behave in a transparent manner always showing respect to our residents, their families, and your colleagues. You will also hold SVQ Level 3 in Adult Care and have previous experience of working in elderly and dementia care.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Team Leader we will invest in you and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications.
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

The Dean Trust
c/o Ashton on Mersey School
Cecil Avenue
Sale
M33 5BP
Telephone: 0161 973 1179
Website: The Dean Trust

HUB IT SERVICE MANAGER

Salary: NJC Pay Scale, Band 10 Scale Points - 37-39 (£45,441 - £47,420 FTE)
Start Date: As soon as possible
Working Pattern: Full time, all year round
36.25 hours per week
8am-4pm Monday-Friday
Contract: Permanent
The Dean Trust is an educational charity established in April 2012, that currently comprises of 11 academies, 6 secondary, 4 primaries and 1 through school, operating in 3 hubs covering Trafford, Manchester, Knowsley and Wigan local authority areas, including some of the most deprived areas of the country. The Trust has seen steady growth since incorporation and aspires to grow further in the future.
The Dean Trust is seeking to appoint an experienced and enthusiastic Hub IT Service Managers to join our dedicated IT department and manage a group of first line IT Technicians within a hub of schools, as follows:

Hub IT Service Manager – West Hub will be responsible for the following schools;
Knowsley area; Lord Derby Academy, Park View Academy, Blacklow Brow Primary
Wigan area; Dean Trust Wigan, Dean Trust Rose Bridge

Regular travel between sites is a key requirement of the role.

The role will involve providing proactive and reactive hardware, software and peripheral support to all staff, students, Trustees/Governors, visitors and third parties in line with school/academy and Trust requirements.

The successful candidate will ideally have proven experience working in an ICT helpdesk/ICT support role, ideally in an education establishment and understand the diverse and wide range of tasks that are involved with supporting teaching staff, administrative staff and pupils.

Detailed knowledge of the latest Microsoft Windows Operating Systems & Microsoft Office packages is essential including the ability to diagnose and repair a variety of hardware and software issues.
Working together as a team has clearly made us stronger, and the support and challenge of each other has enriched each of our academies and the Trust. As an employer, the Trust is committed to promoting a diverse and inclusive community, a place where we can all be ourselves and succeed on merit regardless of background or characteristics. Our aim is to create an environment in which individual differences and the way in which everyone contributes is recognised and valued.
To apply for this vacancy please visit our recruitment page careers.thedeantrust.co.uk.

If you have any questions about the role, please contact us on 0161 973 1179 or email katiehurst@thedeantrust.co.uk.

Please ensure that you identify which Trust Hub you would like to be considered for within your application.

APPLICATION CLOSE DATE: 9AM MONDAY 11^TH NOVEMBER

We are an Equal Opportunities employer committed to ensuring inclusion, diversity and equality of opportunity. We welcome applications from a diverse range of candidates including those from underrepresented groups, and/or with protected characteristics.

The Dean Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.

Would you like to join our dedicated, highly skilled staff team to provide co-ordinated, high quality person centred care and support to our guests accessing Thyme Lodge respite service.

Thyme Lodge provides care and support which is tailored to the individual’s needs and preferences and promotes wellbeing, choice and community engagement to adults with a learning disability, mental health diagnosis, autism and physical disabilities.

We are recruiting a proactive and compassionate leader to oversee the operational management and quality of our respite care service in St Helens. Thyme Lodge is a beautiful, homely 5 bedroomed respite service with a comfortable communal lounge, kitchen/diner, conservatory and large garden. All 5 bedrooms are spacious and comfortable and each has en-suite facilities. The house is tastefully decorated throughout and always has a welcoming atmosphere.

Our guests have a range of support requirements including assistance with managing medication, finance support, personal care support and assistance to learn new daily living skills to help promote positive self-esteem and independence.

Our guests are looking for someone who is caring, passionate, fun, reliable and kind.

You will hold operational responsibility for all aspects of service delivery, CQC and contract compliance. You will promote and re-inforce a culture of responsive, professional, person-centred practice, and active support within the service. Relationships will be built based on respect and unconditional positive regard. You should have a well organised approach to staff deployment and service delivery.

You must have significant practitioner or management experience in relevant health and social care service provision alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification.

Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a very well-motivated regional team of senior managers who work together and support each other to provide excellent services in the North West.

If you would like to discuss this post and the benefits of working for Creative Support please contact Jackie Unsworth, Senior Operations Manager on 07971106309 or email jackie.unsworth@creativesupport.co.uk


Vacancy Reference Number: 72841

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

The Service Manager will support work to drive the strategic direction and policy setting for the service withinthe context set by the Care Group leadership team, maintaining an essential communications link betweenthe speciality/specialities and feeding into the Care Group leadership team

Are you a Registered Nurse and experienced Manager and experienced nurse with a passion for providing quality care and support to adults and young people with Complex Care needs?

We are in partnership with one of the UK's fastest organically growing healthcare companies to employ an exceptional Registered Care Home Manager to provide leadership to a new service in Liverpool. This is a full-time role with a salary of up to of 65,000 depending on experience with great additional benefits.

A Key Role in the Organisation

As a Registered Nurse and a Care Home Manager, you will be working within a legislative framework with specific knowledge regarding CQC outcomes, regulations and standards. A key part in the development and growth of the organisation, you should have a great track record of managing services recognised by the CQC as Good or Outstanding to provide stability and the utmost quality standards.

The Next Step-Up for Exceptional Registered Manager

You will hold a minimum NVQ Level 4, Registered Manager Award or equivalent, as well as an active Nursing PIN. Experience managing residential, nursing or hospital services supporting Complex Dementia, Neurodisability, enduring Mental Health, Learning Disabilities and Autism is desirable.


Leading, Supporting, Transforming and Empowering

The Care Home Manager will be responsible for:

• Recruiting, Developing, Leading and Supporting new and existing teams
• Instilling strong values and best practice within the service's senior and wider staff teams
• Ensuring the quality of services are of Good or Outstanding CQC Inspection Framework Standards
• Engaging with residents, relatives, health professionals, local authorities and other community groups to establish a sustainable and caring environment
• Effectively Leading Safeguarding processes
• Establishing policies and procedures to guarantee service user experience- right from initial referral to day to day wellbeing- meets the highest standards.

You'll need to demonstrate how you would effectively liaise with the Executive Management team and help to develop colleagues internally.

Part of a Great Team of Health and Social Care Professionals

This employer is a trusted and established healthcare brand with ambitious plans and offers great career opportunities- and the Care Home Manager role offers a great opportunity to gain experience that will lead to the next step in your care management career.

If you're interested in this unique role in Liverpool, please get in touch today. All interviews will be conducted online or on the phone.

Your health and safety are of primary importance to Search Consultancy and the clients we represent.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Shifts Available: Sunday to Thursday, 9am-5pm, 37.50 hours per week, being on call on Sundays, with availability to be on call or work alternative days where necessary.

About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care services offer essential support to individuals in the comfort of their own homes. As a Senior Care Co-ordinator (Assistant Care Manager), you will be instrumental in ensuring our clients receive exceptional care, while supporting the operational efficiency and growth of our services. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?


£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
Make a Real Difference: Your leadership will directly impact the quality of care provided, enhancing the lives of our clients.
Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).


What You Will Do:


Support Management: Assist the Registered Care Manager with the day-to-day management and coordination of the branch to ensure it operates efficiently, profitably, and delivers the highest standard of domiciliary care.
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
Recruitment and Staffing: Maintain and grow the team by actively recruiting new care staff, guiding them through the recruitment process, and producing weekly staffing rotas.
Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
Operational Compliance: Stay informed about up-to-date operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
Emergency Duties: Undertake out-of-office duties as necessary, including providing emergency hands-on care, undertaking on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public at large.
Additional Duties: Quality assurance, assessments, reviews, care plans and to perform other duties as requested.


What We Are Looking For:


Experience in Care Management: Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
Qualifications: NVQ/QCF Level 3 in Health and Social Care required. Level 5 in Health and Social Care is desirable or working towards.
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
Communication Skills: Excellent communication skills and a compassionate, empathetic nature.
Organisational Skills: High level of organisational skills with the ability to produce staffing rotas and manage multiple responsibilities.
Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
Driving License: A valid driving license and access to a vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.
Background Checks: Willingness to undergo enhanced DBS clearance.


Ready to Make a Difference?

If you are passionate about leading a team and making a positive impact in the domiciliary care sector, ICare Group offers a supportive and rewarding environment to grow your career. Apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!

Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

How would you like to beinvolved increating innovative solutions that directlybenefitclinical staff and patients within the NHS?In theInformatics Merseyside Development Service,we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations.


We are looking for awell organised and enthusiastic individual towork with our management team as aService Delivery Manageron a12-month fixed term contract.This is a new role within the team,giving you theenviable opportunity to shape it as your own.


For more information about the role, and about Informatics Merseyside, we will be hosting a brief and informal virtual session on Microsoft Teams, that you are invited to join. Please email Catherine Diaz, Development Service Solutions Manager (Catherine.Diaz@imerseyside.nhs.uk) if you would like to be invited to join this session.




What we can offer:

• Hybrid Working

• Role based training

• Continued personal and professional development

• Consideration of requests for Flexible working arrangements

• Access to NHS staff discounts scheme

• Minimum of 27 days annual leave plus bank holidays, depending on length of service this may increase.

• The opportunity toparticipatein the NHS pension scheme

Shortlisting planned for: 11 November 2024

Interviews planned for: 14 November 2024



The Service Delivery Manager willmanage theday-to-dayworkplan for the IM Development Service,ensuring thatalldevelopment work is carried outtoan agreedscope, within agreed timescales, deliveringanticipatedbenefits.Wherethere is a risk of thisnotbeingthe case, thepost holder willlead onmitigating activities and manageescalation and communication asappropriate.


The role willbe highly visible to external stakeholders,providing a link into the development servicefor partners and customersand managing communication.We are therefore lookingfor someonewithsignificant experiencecommunicating witha variety of stakeholders.


The successful candidate willalso lead on quality assurance of new developments, managing testing,deploymentand transition into “business as usual” fornew solutions.


Informatics Merseyside is an NHS shared serviceproviding digital services and support to health and care organisations across Cheshire and Merseyside and beyond. This includes major acute and specialist trusts, community and mental health services, generalpractitionersand Primary Care Networks (PCNs), Integrated Care Systems (ICSs) and wider NHS service providers, networks and public bodies including NHS England.


Established in October 2006, we have over sixteen years of knowledge and experience in harnessing the benefits of digital technology to enhance ways of working to support better care, improve health, and enable people to live life more independently.


Hosted by Mersey Care NHS Foundation Trust, we employ over 300 digital professionals, as well as clinical informaticians, who share our values and strive for exceptional service.Over the years we have spentsignificant timeand effort engaging with our colleagues and wider stakeholders to build a successful organisation with a reputation for being warm and welcoming and this is just one of the reasons that we have so many long-serving staff.


We are committed to the personal and professional development of our colleagues (both through working in our services and through structured development programmes) and work proactively to support their health and wellbeing through a range of workplace policies and initiatives.


The objective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers.  

We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organization’s (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. 

The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment.  

 

Principal Responsibilities: 
1. Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to “business as usual” support. 
1. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. 
1. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties.  
1. Support the creation of designs and mock-ups for new solutions. 
1. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. 
1. Collaborate with the development team to identify ‘user acceptance criteria’ to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. 
1. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain 
1. Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. 
1. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. 
1. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and ‘author’ business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. 
1. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. 
1. Ensure that their own knowledge/skill set and that of the team remain up to date. 
1. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. 
1. Provide IM&T service advice to inform IM and PO strategic business planning. 
1. Encourage the adoption of Agile approaches to solution developments. 
1. Ensure that all deliverables are compliant with the appropriate standards  
1. Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service. 



This advert closes on Sunday 10 Nov 2024

An exciting opportunity has arisen on Alt ward, a 17 bedded mixed acute ward. The role as a deputy ward manager is to support the Team Manager and Clinical Leadership Team to deliver high quality safe and effective care.

This is a demanding and challenging role where, as a successful candidate, you will be required to demonstrate high levels of resilience, excellent problem solving and inter-personal skills as well as the ability to provide sound clinical and managerial support to team members.

The post holder will also demonstrate a passion for coaching leadership style, quality improvement and attitude which respects and values service users’ choice and works alongside them and their carers to ensure they are at the centre of care planning.

This post is subject to an enhanced check with adults barred listDisclosure and Barring Service (DBS) Check.




The post holder will assist the Clinical Team Manager in carrying continuing Professional and managerial responsibility for the ward.

The post holder will operate as part of an integrated multi-disciplinary team, undertaking a balance of Managerial and Clinical activity. They will ensure continuity of care for service users on their journey through the acute service.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Implement case load supervision to monitor the standards of service user care and ensure record keeping is in accordance with Professional and Trust standards.

Participate in regular clinical supervision as per Trust policy

Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.

Provide information, education and support for family members, carers and other relevant professionals.

Give/receive regular managerial/clinical supervision as per Trust policy.

Ensure the clinical environment is conducive to promote service users health, safety and well-being, thereby preserving and respecting each service user’s personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the Multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate and assist in setting standards of service user care based on sound research findings.


This advert closes on Sunday 10 Nov 2024

Theobjective of the Informatics Merseyside Development Service is to develop digital solutions through collaboration and innovation. We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers. We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM&T priorities. The Development service provision is required to keep pace with ongoing development of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages, and technologies. The Development Service Delivery Manager will work with a range of stake holders (both internal and external) to ensure that developments are delivered to support our partners and customers objectives. The post holder will be responsible for the delivery of solutions across all partners and customers, ensuring that all development work is completed within agreed timescales to the appropriate specification, managing quality assurance and deployment. Principal Responsibilities: Manage the development lifecycle, from capturing and documenting Partner and Customer requirements (including generating proposals and organising software demonstrations), prioritising work alongside competing demands, through to the delivery and transition to business as usual support. Receive and assess complex enquiries and requests for service from IM Partner Organisations, Customers and potentially other Trusts and transition those requests into the development lifecycle as appropriate. Interpret and communicate complex and highly technical issues to non-IM&T or technical staff, both internally within IM and externally within POs and Customers. Also to be involved in SLA meetings as appropriate and negotiations with third parties. Support the creation of designs and mock-ups for new solutions. Manage small teams on quick turnaround projects to create highly interactive applications and products, which includes customer projects, core technologies and internal product development. Collaborate with the development team to identify user acceptance criteria to gain Trust sign-off of work items, and manage the quality assurance (QA) and testing of solutions to ensure that they meet the agreed criteria. Take responsibility for the testing of solutions, ensuring cross-browser, cross-platform, and/or cross-device compatibility and compliance to specified standards such as accessibility standards in the user's region or domain Manage the deployment of solutions into a production environment, supporting the definition/ implementation of, and adherence to, appropriate change control processes. Identify and document benefits delivered through development work, carrying out research where necessary to quantify achievement. Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies and author business cases and make recommendations to POs and Customers to support Innovation and the implementation of the latest technologies. Implement project management methodology to control and manage risks; issues; quality; delivery of developments on time and within budget. Providing regular highlight reports and working effectively across multiple teams. Feed into the process of internal IP development. Ensure that their own knowledge/skill set and that of the team remain up to date. Act as a role model to others showing a passion and commitment to the role and be an example of living up to the organizational values and behaviours. Provide IM&T service advice to inform IM and PO strategic business planning. Encourage the adoption of Agile approaches to solution developments. Ensure that all deliverables are compliant with the appropriate standards Contribute to continual improvement of the Development Service as part of the management team, by suggesting improvements to processes and contributing to strategic decisions related to the service.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job title: Facilities Manager

Location: Hazel Cottage School, Fazakerley, Liverpool

Salary: Up to £25,000.00 per annum dependent on experience

Hours: 37.5 hours per week; Monday to Friday

Contract: Permanent, 52 weeks per year

UK applicants only. This role does not offer sponsorship.

Essential: Must hold Full UK Driving Licence and have access to own vehicle - you will receive a fuel allowance to cover the cost

As part of our continued growth, we now have a fantastic opportunity for a Facilities Manager to join our close-knit team at Hazel Cottage School, part of Options Autism.

We are looking for a responsible, hands-on Facilities Manager to join our fantastic team at our new Options School - Hazel Cottage. As Facilities Manager, you will help support our pupils and young people in their daily lives, by ensuring our sites are well maintained and equipped to meet their needs.

This is a great opportunity to work as part of a team committed to helping pupils with varied and complex needs. You will take pride in maintaining our school, from day-to-day repairs to completing risk assessments, carrying out security procedures, checking equipment and contributing to school development projects.

For many of our pupils, consistency is key, and our Facilities Manager take time to make sure everything is as it should be for us to run smoothly and safely.

When it comes to looking after our pupils, we never settle for second best. We are looking for a Facilities manager, who shares our vision to build incredible futures by empowering vulnerable young people in the UK, to be happy and to make their way in the world.

Previous experience in a similar setting would be great but isn’t essential as full training will be given, and the right DIY skills, motivation, and personal qualities are just as important. These roles are ideal for people with skills in maintenance, DIY and health and safety, looking for a new role that makes a real difference to pupils’ lives and futures.

You will be quality focused, efficient, able to work at pace, and motivated to help us provide a safe, caring environment where every pupil can thrive.

About us

Hazel Cottage is a new school meeting the needs of autistic pupils aged 4 – 11 years who may have additional needs.

We are situated in Fazakerley, Liverpool. Our school is a Grade 2 Listed building which has been refurbished and re-designed to the highest standard to meet the needs of our wonderful pupils. At Hazel Cottage everything we do is centred around the individual needs of each pupil attending our school, with the aim that every learner is able to fulfil their individual potential and thrive. Alongside a broad, exciting and memorable curriculum, we focus on developing core life skills such as communication and social interaction, sensory processing and emotional regulation. We work towards every pupil being as independent as possible when they move on to the next stage of their education.

For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Regional Support Manager - Nurse Required.

12 Months FTC

North West Region (Liverpool, Warrington) - £55,000 pa Plus £5,000 Car Allowance and paid Mileage (60k Package)

Harbour Healthcare

Are you ambitious? Do you want something else? Are you looking for new energy?

Due to the expansion of the business Harbour Healthcare are recruiting for a Regional Support Manager to cover the North West region.

Who is Harbour Healthcare?

We are a Family run business with 23 Care Homes across the UK and are growing year by year.

Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace.

Having family traditions at heart we don’t see ourselves as corporate, we believe results come through our nurtured people, and the quality of care we provide.

We are Inclusive!

We are Caring!

We have Integrity!

We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are, -


Seeing the possibilities to make positive difference.
Valuing and celebrating individuality and diversity.
Supporting rights, needs, choices and dreams.
Being responsible, sustainable, and innovative in our work.


If you do share our values and care, we want you!

Job Purpose:


The Regional Support Manager will be expected to support any home within a region and be flexible in terms of travel.
They will report to the Regional Manager.
The Regional Support Manager will work closely with the Regional Manager and the Home’s management team to ensure actions plans are completed in a timely manner, implement improvements and enhance quality standards.
The Regional Support Manager’s primary purpose is to support their region to achieve a “minimum” good CQC outcome in all homes, championing quality throughout their region.
The Regional Support Manager will work closely with the Regional Manager and the Home’s management team to ensure the services are achieving their financial budgets
This is a “hands-on” role where they will be expected to practically support a home operationally, assisting as required.
The Regional Support Manager will be expected to manage and/or support homes where there is a Manager’s absence due to a vacancy, leave or sickness.
They will support new Managers and Managers who are experiencing operational issues.
in the absence of a Regional Manager, you will be expected to deputise for them.


Principal Role & Accountabilities:


To support in the delivery of the Service Improvement Plan. They will have key responsibilities for the delivery of elements of the Service Improvement Plan as agreed with their line manager.
Support on the implementation and continued management of new systems, including EMAR and electronic care planning.
To lead, direct, supervise and support employees working within the region.
To support in the management of the region in an efficient and effective manner within available resources
Support recruitment within a service in line with Harbour policy and procedure.
To provide Induction training and supervision to employees as required.
Promote good communication within a service; they will champion Harbour Healthcare key elements, including Stand-up and Resident of the Day.
Support the region and employees with any HR issues and performance. Ensure probationary periods are managed appropriately. Manage with informal and formal disciplinary matters
Ensure the emotional, spiritual, physical, medical and material needs of the residents are recognised, assessed and met where possible. This will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all users of the services in liaison with other professional workers
Involve residents where possible in decision making about activity, life-style and matters in the home which may affect them.
Support with matters pertaining to the maintenance of the building and equipmen
Support the implementation of systems of working which enable Health and Safety legislative requirements to be met for example, risk assessments, fire records, COSHH files et
Ensure mandatory training requirements are met in the region and that clear, up to date, individual training records, are kept on all employees


Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 4th year running as well as Disability Confident Committed.

Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.

Interested? – Go on and click that apply button now!

#INDHP

Proud member of the Disability Confident employer scheme

Customer Service & Export Team Leader

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday (during core business hours)
• Contract - Full time, Permanent

My client is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Team Leader you will be responsible for:

• Responsibility for a small customer service team handling the coordination, management and processing of orders and requests from customers based both in the UK and internationally

• Coaching, training and motivating the team on a daily basis
• Acting as a senior point of contact
• Looking after the full export cycle with all the shipping documentation.

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We are seeking an experienced Site Manager to oversee the conversion of an animal feed shed into a fully functional cement import facility. This challenging and exciting project will involve the complete strip-out of the existing shed, installation of pneumatic piping for cement transfer, and re-cladding of the building.

The successful candidate will be responsible for managing all on-site operations, coordinating with contractors, and ensuring the project is delivered on time, within budget, and to the highest standards of safety and quality.

Key Responsibilities:

• Project Management: Lead the day-to-day management of the conversion, from initial strip-out to completion, ensuring the project runs smoothly and efficiently.
• Supervision: Oversee all aspects of site operations, including the coordination of subcontractors, suppliers, and site personnel.
• Installation: Ensure the correct installation of pneumatic piping systems for cement import in compliance with project specifications.
• Health & Safety: Enforce strict health and safety protocols, ensuring compliance with company policies and legal requirements.
• Scheduling & Budgeting: Maintain project timelines and budget, managing resources effectively and reporting any deviations to senior management.
• Quality Control: Ensure high standards of workmanship, particularly with the re-cladding of the building and the installation of mechanical systems.
• Problem-Solving: Identify and address any issues that arise during the project, mitigating risks and finding solutions in a timely manner.

Skills & Experience:

• Experience: Minimum of 5 years' experience as a Site Manager, preferably with experience in industrial or agricultural building conversions.
• Technical Knowledge: Strong understanding of building services, including mechanical installations such as pneumatic systems.
• Leadership: Proven ability to lead teams, manage subcontractors, and liaise effectively with stakeholders.
• H&S Compliance: NEBOSH or equivalent Health and Safety qualifications are highly desirable.
• Communication: Excellent organisational and communication skills, with the ability to handle multiple priorities and meet deadlines.

Qualifications:

• A relevant construction or engineering qualification (NVQ, HND, or degree).
• SMSTS certification.
• First Aid at Work certification (desirable).

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme