Total 39 Manager level Customer Service job vacancies in Lincoln, Lincolnshire, LN2 2LY

Deputy Care Home Manager - Fenchurch House Care Home in Spalding, Lincolnshire - Part of The Country Court Family
Hours: 45 Hours per week, working weekends on rota
Located in Spalding 'Fenchurch House’ is a modern & luxurious home and has a warm family feel. Our dedicated staff led by the Manager, provide the kind of care we would want all of our loved ones to receive.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,500+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

Role: Team Manager - Leaving Care Services
Salary: £34,696 to £42,541
Role: Fixed Term Contract - Rolling Temp
Location: Peterborough and Lincoln

About the Role:

I am currently working with a leading provider in children's services who seeking a dynamic and experienced Team Manager to lead a dedicated team at their leaving care services within Peterborough and Lincoln. The successful candidate will oversee the delivery of high-quality services to vulnerable children and families, ensuring their safety, well-being, and development.
This role is a fixed-term contract and will be a rolling temp contract. You will be paid by the hour between £17.79 to £21.81 and this will be processed on a weekly timesheet.

Job Purpose:
To make a real difference to the lives of Children, Young People and Families by:
* Leading and managing a designated team of people working with service users to provide all required Children's Services activities and practices to the agreed standards; collaborating with other colleagues in the Locality as necessary

Key Responsibilities:

*Leading a team of staff and sessional workers in developing and maintaining effective practice and delivery of services to children, young people and families
*Completing all management procedures and routines for each member of the team in line with People Policies in order to maintain individual and team capability and motivation
*To plan and delegate the allocation of workload and resources within area of responsibility ensuring oversight of all case work and activities is maintained at all times
*Oversight and control of Service User Recording in the team to ensure it is undertaken in accordance with policies and procedures and to the satisfaction of Commissioners and all relevant external authorities
* To support CSM in the provision of performance management data and reporting to internal and external stakeholders as required.
*To support CSM in representing with stakeholders and commissioners, as required, in order to influence local practice and provision of support to children, young people and families.
*To maintain active engagement on all Safeguarding matters so that issues are dealt with in the interests of the child, in a compliant and professional manner, with appropriate escalation to, and involvement of, senior management and external agencies in line with Safeguarding Policy.
*To maintain and develop staff competence in their activities by keeping them up to date with relevant developments in social care, education, health and other relevant legislation, and all relevant internal policies and procedures

To be successful within this role you will need to be a driver, with experience in children's services. You will have experience line managing people and have a sound knowledge of Ofsted. You will be an empathic person who can keep calm under pressure and enjoy making a positive impact on children's lives.

Click APPLY TODAY to be considered for this role or Call Carina in our Brook Street Social Care Birmingham Branch.

We are looking to recruit a professional and experienced Project Manager to join our long running Housing Related support service in North East Lincolnshire. Working alongside a team of support workers, and the Mental Health Operations Manager, you will ensure the service provides flexible and bespoke, outcome-focused support packages to vulnerable single people, couples and families and expectant mothers over the age of sixteen to maintain their accommodation independently or who require HRS to access accommodation.

You will offer support the Operations Manager to line manage a staff team to ensure that they are working to meet service user goals and aspirations. You will also undertake a range of holistic assessments. You will work in a strengths based way to understand service user needs, and risk, creating support plans and accurate records on our ECCO system.

You will have an eye for quality and a high level of empathy. You will promote a positive culture in our service and work to ensure that our service users meet their potential.




Vacancy Reference Number: 71870

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number




Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme.

Partner Support Team Manager (Helpdesk) - Nisa
£24,000 to £38,500 plus benefits (Work Level 6B)
Scunthorpe, in this role you'll be working in a hybrid way, splitting your time between home and the office in Scunthorpe at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

We're looking for a Partner Support Team Manager to join us at Nisa and help us to deliver a best-in-class customer service to our retailers. We'll also look to you to oversee the business reception duties and Consumer Queries. You'll support with the training and development of nine colleagues and monitor the day-to-day output of tasks making sure we are adhering to business requirements and our retailers get everything they need to give shoppers a great experience

What you'll do
- Understand and lead the day-to-day tasks for a team of ten direct reports, taking on all line management responsibilities for these colleagues: coaching, developing, and supporting their professional development
- Monitor team performance to make sure we are meeting business needs and identify any learning and development needs
- Investigate and solve any issues that may arise day to day and implement preventative measures for future
- Understand compliance legislation and consider future risks; you'll update procedures in line with legislation and upskill the team accordingly
- Lead or be involved in continuous improvement projects

This role would suit people who have
- Experience of coaching, mentoring, and developing a team with the ability to clearly communicate
- Good IT skills particularly proficient in Excel (Pivot tables, complex formulas)
- Experience of working alongside and supporting a variety of external partners
- An organised and accurate approach to workload

Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development
- Wagestream app - giving you access to a percentage of your pay as you earn
At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing
Please note that we may close applications for this role early.
As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.

Options Autism are hiring a House Manager in Roxby, near Scunthorpe!

Role: House Manager

Salary: £30,420.16 per annum

Hours: Full Time, Permanent (43 hours per week, 7 day rota)

Location: Roxby, Lincolnshire

The Opportunity

Our next House Manager will have:

Mandatory: Level 2 NVQ Health and Social Care – Adults or equivalent qualification (willing to work towards Level 3 NVQ Health and Social Care)
Previous experience of working in a residential setting
Experience of leading and motivating teams
Ability to effectively train individuals and groups
Some of your duties will be as follows:

supporting the Registered Manager and Deputy Manager in the smooth running of the home
supervising a team of dedicated Adult Support Workers and Team Leaders
working as a proactive role model within the team
For a full list of duties please see the job description attached.

The Location

Options Autism are looking for a House Manager to join our team at Roxby House which is a specialist service, rated CQC Outstanding, which offers high quality support and accommodation for adults with autism, complex needs and/or learning disabilities.

Your work will be challenging and rewarding in equal measure. Working in a support environment where we maintain a strong safeguarding culture, individuals are listened to, respected, and involved in as many decisions as possible.

We are based in Roxby, Near Scunthorpe and are within commutable distance of Scunthorpe, Brigg, Broughton, Winterton and surrounding villages and towns

Options Autism is a national provider of specialist education, care and therapeutic services for individuals with autism, complex needs and learning difficulties. We provide a person-centred approach to education and support, looking at the full needs of the individual and adapting our approach accordingly.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

How we reward you

We want our residents to have the best care possible, and therefore you’ll receive an exceptional rewards package including:

£30,420.16 per annum
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Earn £1000 by referring a friend
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
How to Apply

1. Click Apply and follow the on-screen instructions

2. Visit our website at www.outcomesfirstgroup.co.uk/jobs/ where you can sort all our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job!

Options Autism is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of children, young people and adults. All successful applicants will be subject to a free fully Enhanced DBS and reimbursement of the Update Service Fee.

*Ts and Cs apply

The Opportunity...
Are you an experienced Chef looking to work in a fast paced environment? Are you a good team player with experience in volume catering? Then we would like to hear from you!

Our expert team offer round-the-clock care for Residents, following our ethos of person-centred care. We focus on making sure each Resident has their emotional, medical, spiritual and nutritional needs met. In doing so, we hope to empower them to lead the lives they choose and enjoy being part of the Gorton Parks family.

Your Duties...


Prepare, cook and serve hot and cold meals as and when required
Provide for special dietary requirements when necessary and take into account the preferences of the residents
Liaise with the Home Manager when planning/costing menus in order to provide a balanced nutritious diet, making the best use of available fresh food
Ensure the kitchen is clean and tidy at all times
Adhere to COSHH standards
Report immediately to the Kitchen Manager, or person in charge, any illness of an infectious nature or accident


In Return we can offer...


Free Parking
Competitive pay rates
Flexible pay through Wagestream
Paid Family Leave
Free DBS check and uniform
Refer a Friend scheme
Robust Continuing Professional Development


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

What skills and experience we're looking for

Grade C/4 or above in both English & MathsUnderstanding of order processing

Good understanding of supporting literacy tasks

Good communication skills both oral and written

Ability to maintain appropriate records

Experience of working with young people preferably in a school setting.

What the school offers its staff

Our staff are talented and enthusiastic and will contribute to the academy's continued success. We have a staff rewards budget and socialise both as subject teams and as a whole staff. We also have access to staff benefits scheme.We have an extensive range of employee benefits that focus on your financial, physical and mental wellbeing.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Join Our Team as a Service Manager in Gainsborough and Make a Real Difference!

Are you a passionate leader looking to drive positive change? We're offering an exciting opportunity for a Service Manager ( Disability supportive living service) to join our dedicated team in Gainsborough, Lincolnshire. With a competitive salary of £36,528 and a range of excellent benefits, this is your chance to lead, inspire, and transform lives.

Why This Role is Special:

As a Service Manager, you'll be the driving force behind the quality of care we provide. Reporting to the Area Operations Manager, you’ll play a pivotal role in creating a supportive environment for both our team and the people we support. Your mission? To lead with passion, ensure continuous improvement, and cultivate a culture where everyone thrives.

What You'll Do: Service Manager ( Disability care) - Gainsborough, Lincolnshire

• Lead & Motivate: Inspire a dedicated team of support workers, fostering a positive, dynamic, and inclusive workplace.
• Drive Excellence: Ensure high-quality, person-centred support is delivered while continuously monitoring and improving service standards.
• Make an Impact: Be the go-to problem solver, confidently handling challenges and making key decisions that enhance the service.
• Engage & Collaborate: Build strong relationships with families, stakeholders, and team members, ensuring a holistic approach to care.
• Be a Role Model: Demonstrate best practices and empower your team to excel.
• 
  

What's in it for You? - Service Manager ( Disability care) - Gainsborough, Lincolnshire

• Competitive Pay & Benefits: Earn £36,528 plus 24 days annual leave (plus bank holidays), pension options, and the ability to buy extra holidays.
• Career Growth: Take advantage of ongoing training and development opportunities to advance your leadership skills.
• Supportive Work Environment: Thrive in a collaborative and values-driven workplace where your contributions are recognized and appreciated.
• Flexibility: Enjoy a role with varied responsibilities, where your adaptability is key, including the occasional need to step in and cover shifts.

About You:

• Experienced in a leadership role from a care background
• A self-motivated leader with excellent interpersonal skills.
• Confident in making tough decisions under pressure.
• Committed to delivering the best outcomes for the people we support.
• A natural role model who leads by example and develops talent within the team.
• Flexibility to adapt and cover shifts when needed.
• Full driving license required.

If you're ready to make a meaningful difference, lead a passionate team, and shape the future of our service in Gainsborough, we'd love to hear from you.

Apply today and take the next step in your leadership journey!

Cadent Gas Ltd

At Cadent we’re excited to be part of the future of UK energy!  We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.



Develop your career safe in the knowledge that what you do is important, highly valued and will, ultimately leave a lasting legacy.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

For this role we are open to applications at all levels, whether that be from initial training of Support Engineer, up to a Senior Level Gas Engineer with NC02 and above. The level of pay will be dependent on your experience level, and proof of certifications on request.




Fuel A Thriving Career



- Support Engineer
- Basic Salary of £26,935 whilst in training, increasing to £28,525 + Incentive scheme and standby payments
- Team Leader
- Basic Salary
- £37,765 when fully qualified + Incentive scheme and standby payments
- Monthly Performance Incentive Scheme of up to a maximum of £375 (Potential Earnings £4500 per annum)
- Participation in Standby Rota and Shifts required
- (Standby payments circa £6000 per annum)
- Use of Company van while at work
- Mobile phone supplied & laptop
- Free Gym through our Gympass Scheme
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- Virtual GP
- Fantastic career development prospects with funded learning options, including internal and external learning and development.


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.




About The Role


Working as part of a team and assisting the Team Leader, you’ll be responsible for attending gas escapes and carrying out appropriate repairs. You’ll need to have exceptional customer service skills, be extremely enthusiastic and have the ability to promote safe working practice, whilst driving efficiency and maintaining compliant ways of working.

Your day to day duties will include:

- Assisting the Team Leader
- Attending gas leaks
- Groundwork
- Excavations and reinstatements
- Utilising appropriate signing, lighting and guarding
- Ensuring cable avoidance
- Delivering equipment and tools where required
- Patrol and plant protection
- Working on deep excavations up to 2.5m
- Working on a standby rota system

To carry out this role you must have a full valid drivers licence and be able to be clean shaven every day for health and safety. The role will also include shift working and occasion weekend work.




What’s In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities


Why Join Us

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships


We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

Diversity and Inclusion

Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)

Proud member of the Disability Confident employer scheme

Join Our Team as a Service Manager in Gainsborough and Make a Real Difference!

Are you a passionate leader looking to drive positive change? We're offering an exciting opportunity for a Service Manager ( Disability supportive living service) to join our dedicated team in Gainsborough, Lincolnshire. With a competitive salary of £36,528 and a range of excellent benefits, this is your chance to lead, inspire, and transform lives.

Why This Role is Special:

As a Service Manager, you'll be the driving force behind the quality of care we provide. Reporting to the Area Operations Manager, you’ll play a pivotal role in creating a supportive environment for both our team and the people we support. Your mission? To lead with passion, ensure continuous improvement, and cultivate a culture where everyone thrives.

What You'll Do: Service Manager ( Disability care) - Gainsborough, Lincolnshire

• Lead & Motivate: Inspire a dedicated team of support workers, fostering a positive, dynamic, and inclusive workplace.
• Drive Excellence: Ensure high-quality, person-centred support is delivered while continuously monitoring and improving service standards.
• Make an Impact: Be the go-to problem solver, confidently handling challenges and making key decisions that enhance the service.
• Engage & Collaborate: Build strong relationships with families, stakeholders, and team members, ensuring a holistic approach to care.
• Be a Role Model: Demonstrate best practices and empower your team to excel.
• 
  

What's in it for You? - Service Manager ( Disability care) - Gainsborough, Lincolnshire

• Competitive Pay & Benefits: Earn £36,528 plus 24 days annual leave (plus bank holidays), pension options, and the ability to buy extra holidays.
• Career Growth: Take advantage of ongoing training and development opportunities to advance your leadership skills.
• Supportive Work Environment: Thrive in a collaborative and values-driven workplace where your contributions are recognized and appreciated.
• Flexibility: Enjoy a role with varied responsibilities, where your adaptability is key, including the occasional need to step in and cover shifts.

About You:

• Experienced in a leadership role from a care background
• A self-motivated leader with excellent interpersonal skills.
• Confident in making tough decisions under pressure.
• Committed to delivering the best outcomes for the people we support.
• A natural role model who leads by example and develops talent within the team.
• Flexibility to adapt and cover shifts when needed.
• Full driving license required.

If you're ready to make a meaningful difference, lead a passionate team, and shape the future of our service in Gainsborough, we'd love to hear from you.

Apply today and take the next step in your leadership journey!

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

ABOUT THE ROLEAs a Team Leader at a Barchester care home, you'll help to make our residents' lives stimulating and fulfilling so that we can deliver the person-centred care and support they deserve. Always focusing on respecting our residents' independence, privacy, dignity and choice, you'll lead and supervise our Carers and Senior Carers with the support of a Registered Nurse or Care Practitioner. We'll rely on you to make sure individual care plans are followed to the letter so that we can achieve the highest standards. You'll also ensure each resident has lots of quality one-to-one time. The role of Team Leader here also involves some clinical responsibilities, including recording observations on things like weight and blood pressure, and carrying out simple wound dressing procedures. Across everything you do, you'll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment. ABOUT YOU You'll need senior-level care experience to join us a Team Leader. You'll also have supervised others and developed a good understanding of how to provide clinical care for the older person. As well as that, we'll look for a Level 3 NVQ or Advanced Diploma in Health & Social Care plus a willingness to undertake the assessor qualification. Enthusiastic, tenacious and full of integrity, your caring approach and strong communication skills mean you always inspire trust in others. Most of all, you'll share our commitment to maintaining a vibrant, supportive culture that empowers our people to put our residents and their families first. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

What should you do next? Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Deputy Care Home Manager - Fenchurch House Care Home in Spalding, Lincolnshire - Part of The Country Court Family
Hours: 45 Hours per week, working weekends on rota
Located in Spalding 'Fenchurch House’ is a modern & luxurious home and has a warm family feel. Our dedicated staff led by the Manager, provide the kind of care we would want all of our loved ones to receive.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,500+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.