About the role
The Guinness Partnership has an exciting new opportunity for an Area Housing Manager (Extra Care) to oversee and monitor the delivery of housing management services in Guinness Extra Care housing across the South West.
You will be leading a team of Extra Care Scheme Managers across the region, ensuring that Guinness deliver a visible, accessible, face to face service to renting customers, shared owners, and homeowners, ensuring the delivery of great customer service. You will work collaboratively with adult social care commissioners and other key stakeholders to ensure that our homes are let in line with targets, as well as ensuring our sites are well maintained and health & safety compliance actions are completed on time.
You will need a full UK driving licence and your own vehicle for this role, as you will be expected to travel between the schemes in Devon, Bristol, Bath, Swindon and Gosport (mileage is paid).
What we're looking for
We are a customer-focussed organisation, we know that how we do things is just as important as what we do. You will not only be highly self-motivated, but you will also have exceptional customer service skills and willingness to go the extra mile, to get the job done.
Essential Experience
- Experience of leading, managing and motivating remote teams in a high-performance culture.
- Experience in delivering exceptional service to a diverse range of customers through others.
- Experience of managing and prioritising resources effectively to meet demand.
- Ability to analyse data and draw conclusions to improve performance.
- Ability to present information in a clear and concise way to senior managers and other stakeholders, to support and influence decision-making.
Essential Qualifications
- Level 5 Institute of Leadership & Management or Level 4 Chartered Institute of Housing, or higher.
Desirable
- Experience of housing, estates and tenancy management policy, practice, and regulation, including H&S.
In return for your hard work, we offer:
- Competitive salary - £44,415 per annum
- Life assurance
- Competitive Pension Scheme (up to 9% on a matched basis)
- Employee Assistance Portal
- Healthcare Cash Back Plan
- Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.
Closing date: 9am on Tuesday 10th September 2024. Interviews will be held in our Bristol office on Monday 16th September.
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
