Total 10 Manager level Customer Service job vacancies in Doncaster, DN7 6JH

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Our multi-award-winning organisation is looking to recruit a Night Care Team Leader to join our Care team. The role of Care Team Leader is based on a rota basis which may include evening and weekend shifts. This is a pivotal position to help ensure our residents live a meaningful life and feel involved within their community.

The role of Night Care Team Leader will involve the delivery of Care Services within our Care Homes to excellent standards.

This post is working an average of 42 hours per week from 8pm to 8am, including some weekends, on a 2 week rolling rota of 4 shifts in week one and 3 shifts in week 2. This post is fixed term for 12 months.

What you will be doing

Acting as team leader, you will play a key role in making sure all residents are supported to meet their physical, emotional and social needs. To ensure a seamless provision of care, you will manage your team and also act as part of the care team on shift, helping with everything from personal care to administering medicine. Your senior duties will include (but are not limited to):

• Organising staff allocations and breaks
• Arranging cover for absences
• Liaising with home managers
• Dealing with external agencies or visiting professionals (GP etc.)

Who are we looking for?

The successful candidate will have:

• Previous experience in a similar care environment supervising others
• Level 3 Diploma in Health and Social Care or equivalent (minimum)
• Experience working with older people with dementia
• Willing to undertake all aspects of care to meet residents’ needs
• Ability to work shifts (including weekends and evenings)

Proud member of the Disability Confident employer scheme

Are you looking for a new opportunity ?

Passionate about developing and improving Mental Health and Learning Disability services ?

Have experience of transformational change and project management ?

This role could be for you...

We have an exciting opportunity for a full time, Continuous Service Improvement Manager to join the Doncaster Mental Health and Learning Disability/Forensic Care Group. This is a newly created post, following the development of our CSI Team and we are eager to hear from candidates who might be ready for a new challenge or next step within their career.

You will be leading on local projects of change which have been through the organisational governance process, as well as acting as an expert resource to advise and support the Care Group and Service level project managers.

· - To be a key driver for change and transformation on behalf of the care group, working directly into the care group, across Care Groups and wider Trust, alongside and supported by the central change and transformation team taking an active role in managing the scope, objectives, and priorities for the programmes.

· - Engaging at the front line of service delivery with staff to deliver service improvement, change and transformation coordinated by the Clinical Leadership Executive, with support from the central change and transformation resource. Change will be aligned to aligned to the Trusts Clinical Strategy and 28 Promises with agreement by the Executive Team. They will be considered part of the Trust wider change resource to support delivery of the Trust strategy, and other objectives agreed.

· - Lead on the design, development and deployment of service improvement projects and programmes at divisional and Trust wide level reporting at Corporate, Divisional and Service level through a combination of attendance at appropriate forums and interaction with operational leads and staff.

· -Support the Care Group Leadership to undertake the agreed central change project or programme in the planning and design of all improvement programme activity and documentation

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

http://workwith.rdash.nhs.uk/

Please view the attached job description and person specification to view the full details about the role


This advert closes on Monday 30 Sep 2024

Proud member of the Disability Confident employer scheme

Our multi-award-winning organisation is looking to recruit a Care Team Leader to join our Care team. The role of Care Team Leader is based on a rota basis which may include evening and weekend shifts. This is a pivotal position to help ensure our residents live a meaningful life and feel involved within their community.

The role of Care Team Leader will involve the delivery of Care Services within our Care Homes to excellent standards.

This post is working an average of 40.25 hours per week, on a 2 week rolling rota of 4 days in week 1 and 3 days in week 2 including some weekends. This post is on an 18 month fixed term contract.

What you will be doing

Acting as team leader, you will play a key role in making sure all residents are supported to meet their physical, emotional and social needs. To ensure a seamless provision of care, you will manage your team and also act as part of the care team on shift, helping with everything from personal care to administering medicine. Your senior duties will include (but are not limited to):

• Organising staff allocations and breaks
• Arranging cover for absences
• Liaising with home managers
• Dealing with external agencies or visiting professionals (GP etc.)

Who are we looking for?

The successful candidate will have:

• Previous experience in a similar care environment supervising others
• Level 3 Diploma in Health and Social Care or equivalent (minimum)
• Experience working with older people with dementia
• Willing to undertake all aspects of care to meet residents’ needs
• Ability to work shifts (including weekends and evenings)

Proud member of the Disability Confident employer scheme

We are looking for an experienced and dynamic nurse qualified Deputy Manager to join the Jewish Care team. In this role, you will manage and look after our amazing residents and staff at our Anita Dorfman Nursing Home in Stanmore

Supporting the Registered Manager and working alongside Senior Nurses, Care Managers & Team leaders to provide a high standard of leadership, management and customer care on the units and in the home.

This post is full time working Monday to Friday 39 hours per week.

What you will be doing:

• Overseeing the management of the daily operations and care activities in our home.
• Supporting the Manager & people who live in the home and the staff team as a whole.
• Ensuring that that all staff receive monthly 1:1 supervisions and annual appraisals.
• Providing direction to care staff as required.
• Provide a high standard of leadership.
• Deputising for the Registered Manager, including “on call” duties as required in the absence of the Home Manager.
• Providing Health and safety support to the home, ensuring that a safe environment is maintained at all times.

This is a fantastic opportunity for someone to contribute and make a positive and lasting impact on the services Jewish Care offer.

The ideal candidate will be:

• RGN Qualified with NMC pin
• Comfortable in leading others and excited by change
• Committed to excellence and continuous improvement
• Be courageous, able to inspire others and inject new thinking
• Hold a professional / academic qualification in health or social care related subject
• Professional e.g. Nursing, social work, e.g. Dip.SW (C.Q.S.W.), CSS, RMN, CQS Level 5 In management or Registered Manager Award
• Have either managed or worked in a senior role in a busy residential home environment
• Been involved or contributed to organisational projects

Proud member of the Disability Confident employer scheme

The Alcohol & Drug Service (ADS) are a registered charity who have been transforming the lives of people affected by drugs and alcohol misuse for over 40 years.

Aspire is a partnership between ADS and Rotherham, Doncaster and South Humber NHS Foundation Trust (RDaSH). It combines the strengths of both NHS provision under the leadership of a consultant with the strengths of the voluntary sector provided by ADS. The partnership has worked together for over 20 years providing Drug and Alcohol Services to our local communities. It is a forward thinking and innovative partnership that works closely with the recovery communities it serves to provide flexible, responsive services which offer the best possible outcomes for its service users and community it serves.

It is a very exciting time to be working in the drug and alcohol field with significant new career opportunities being created.

The Aspire Community Teams work with a range of complex individuals experiencing problems with their substance use, delivering case management, 1-1 psychosocial and harm reduction interventions, as well as supporting our clinical team in monitoring any prescribing interventions required. The teams work in partnership with a range of partner agencies to ensure holistic care packages which support longer term recovery. To ensure easy access to service provision the teams work in local hub venues.

If you have relevant experience in the substance misuse field, a relevant degree e.g., psychology, sociology, social work or Diploma in Health and Social Care or equivalent and a L3 in Tackling Substance Misuse or equivalent we would like to hear from you.

If you are experienced by working in the field but do not have the formal qualifications, we provide a comprehensive package of accredited qualifications and for newly qualified Social Workers we support the ASYE programme.

For more information contact Claire Beevers on 03000 213900

NOTE: we are unable to support sponsorship visas.

In return, ADS are offering:

● Salary £25397 - £ 30991 depending on experience.
● Generous annual leave, 29 days annual leave per annum, rising to 31 after 2 years’ service and 34 after 5; plus, Public Holidays
● Attractive Pension Package (6% employer contribution)
● Health Scheme
● Training opportunities in line with the personalised learning and development plan
● Enhanced sick pay.
● Along with joining ADS at a time of exciting and fast-growing change.

Check out our benefits: https://adsbenefits-uk.org/

Working at ADS is more than a job, it’s an investment of time to make a difference to the lives of people with substance misuse issues and their families.

This post is exempt from the Rehabilitation of Offenders Act 1974.
The ADS is an equal opportunity employer, committed to diversity. We promote the fair and equal treatment of potential and existing employees and service users.

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Sugarman Health & Wellbeing are currently recruiting a Support Worker based in Doncaster supporting a male in his own home with autism, schizophrenia and challenging behaviours. Our client has a keen interest in video games and loves listening to dance music. He is supported on a 4:1 basis and enjoys accessing the community regularly and going for long drives.

The ideal candidate will be enthusiastic and resilient, not avoiding a challenge but embracing it and supporting the service user to their best ability. You would become an essential part of his existing care team in this fulfilling and exciting role. This is a challenging yet exciting opportunity.

**We can offer you a Bonus Incentive of £250 if you are ready to work with us within 14 days from interview**

About the Support Worker role:

Hourly Rate: £13 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Doncaster

Shifts Available: Days 0700-1900 & Nights 1900-0700

Speciality: Mental Health and Autism

Benefits of the Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development and career progression to Team Leader and House Manager

On going support from our team of other Support Workers and Specialist Services Team

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

We are looking for someone who has an inspiring attitude to promote bespoke care and be passionate about enhancing the Service Users quality of life, by promoting their independence.

All training will be provided free of charge to ensure you have the correct skills and knowledge to support the service user's needs. This is an amazing opportunity to learn new skills and progress in your health and social care career.

Duties for this Support Worker role:

Supporting to maximise his independence

Community support: Going into town, the park and visiting his favourite bakery

Interaction with indoor activities such as playing video games

Promote life skills such as cooking, washing and maintaining his home.

Applicant requirements:

Able to attend The Management of Actual or Potential Aggression (MAPA) training which is provided by Sugarman Health and Wellbeing

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHNWREC

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Sugarman Health & Wellbeing are currently recruiting a Team Leader to lead a team of Support Workers based in Doncaster supporting a male in his own home with autism, schizophrenia and challenging behaviours. Our client has a keen interest in video games and loves listening to dance music. He is supported on a 4:1 basis and enjoys accessing the community regularly and going for long drives.

The ideal candidate will be enthusiastic and resilient, not avoiding a challenge but embracing it and supporting the service user to their best ability. You would become an essential part of his existing care team in this fulfilling and exciting role. This is a challenging yet exciting opportunity.

**We can offer you a Bonus Incentive of £250 if you are ready to work with us within 14 days from interview**

About the Support Worker role:

Hourly Rate: £14 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Doncaster

Shifts Available: Days 0700-2000 & Nights 2000-0700

Speciality: Mental Health and Autism

Benefits of the Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development and career progression to Team Leader and House Manager

On going support from our team of other Support Workers and Specialist Services Team

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

We are looking for someone who has an inspiring attitude to promote bespoke care and be passionate about enhancing the Service Users quality of life, by promoting their independence.

All training will be provided free of charge to ensure you have the correct skills and knowledge to support the service user's needs. This is an amazing opportunity to learn new skills and progress in your health and social care career.

Duties for this Support Worker role:

Supporting to maximise his independence

Community support: Going into town, the park and visiting his favourite bakery

Interaction with indoor activities such as playing video games

Promote life skills such as cooking, washing and maintaining his home.

Applicant requirements:

Able to attend The Management of Actual or Potential Aggression (MAPA) training which is provided by Sugarman Health and Wellbeing

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHNWREC