Total 892 Manager level Customer Service job vacancies in City of London, London, E1 1BJ

Hybrid (Sydney) or remote
Well funded, mature, growing software company
Great people striving to make a difference


Make an impact with a perfectly positioned software company:


not a start-up and not an international corporation
growing, well-funded & profitable
high customer retention
Not too big and not too small - just right for someone like you to build your team and make a direct and lasting impact.
Your new job:
You will be joining the management team of a progressive, highly energised company. As you would expect, your new role involves leading the customer support team to ensure that customer enquiries are resolved effectively and efficiently. 
You will be implementing support strategies and process improvement with the intent of maintaining high standards of customer service.
The role reports to the head of customer experience and is based in Sydney

... Click here to view more detail / apply for Customer Support Manager ? Goldilocks Opportunity

You are passionate, driven, flexible and collaborative
You are a leader of high performing engineers, pushing the boundaries of software engineering
Together we can rewrite the experience for millions of customers



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See yourself in our team? ??  


The Service Management Modernisation P rogram (SMM) is a pivotal transformation to achieve the target state DevSecOps vision.   


In simple terms, we aim to optimise some highly manual and administrative operational work, to simplify the life of service owners and engineers who build and run these service s. This role will support directly this highly visible and in-demand roadmap of modernisation and automations.   


The backlog of work is wide can range from simplifying a process, eliminate some hands-off or attestations, to
... Click here to view more detail / apply for Engineering Senior Manager ? Service Modernisation

About Us
At Cargill, were challenging the way the world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority and we are committed to creating a zero harm safety culture.
Working at Cargill is an opportunity to thrive. With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. Its an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at www.cargill.com




Job Purpose and Impact


This Technical Service Manager will provide technical advice and support to B2B customers during and after



... Click here to view more detail / apply for Technical Service Manager, Food Solutions Sydney, Australia

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

An exciting opportunity has arisen for a fixed term (12 months) Maternity cover Team leader post in our well-established Critical Care Scientist/Technology team at Imperial Collage healthcare NHS Trust. The team is aiming to expand comparative technology services at all three critical care sites across the Trust.

The position requires an enthusiastic, motivated, team player with good leadership and communication skills, who enjoys working in a busy, acute environment. You will have a great opportunity to develop your skills, knowledge, and experience in critical care, and enhance the role as an integral part of the critical care MDT.

The successful applicant will work as deputy to the Lead clinical Technologist /Scientist and provide support for day to day running of the scientist/technology team across various ICU departments. Post holder will also expect to fulfil the training officer role for STP students and leading competency-based training for junior staff.

A high technical ability and relevant work experience in critical care environment is essential. Formal STP qualification, Leadership role and registered as a clinical scientist with HCPC are desirable.
• The Critical Care Technology service at Imperial College Healthcare NHS trust has responsibility for providing technical support to the Intensive Care Units (ICU), for developing services in medical technology and working with Clinical Technical Services [CTS] to maintain safe medical device management. This new post has been created to assist with the growing demand for specialist critical care technology to support the introduction and delivery of new treatment modalities including Extra Corporeal Membrane Oxygenation (ECMO) and Nitric Oxide therapy in heart failure (iNO) and the expansion of critical care provision.
• As well as assisting in the delivery of the technology service, the post-holder will play a key role in supporting the lead Clinical Scientist in the day to day running of the department including supervision of students and junior staff.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.



The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.


This advert closes on Friday 13 Dec 2024

To assist with and deputise for, as required, the BSO Manager with the planning and creating of Batch specifications for the 3 yearly Call/Recall programme for South East London. Liaise with the London Administration HUB in regard to batch specification and audit queries resulting in an agreed site count and batch completion Work collaboratively with the BSO Manager, Administration Delivery Manager and the Programme Manager in assisting, devising and maintaining the comprehensive 3 yearly NTDD plan for Call/Recall programme, as outlined by the National Programme Record all Batch counts, start and end dates and location in 3 year round plan and update the London Hub Maintain an overview of clinic capacity, identifying under utilisation to the management team Attend Call/Recall Meetings with internal management team and the HUB to update and advise of any changes to the 3 year plan that may affect the running and maintenance of the programme Merging duplicate registrations on NBSS, and notifying the Exeter team of any records on BS-Select that require merging with the support of Hitachi as necessary To advise BS-Select team of any duplicate registrations which come to light Ensure that the weekly Disaster Recovery Report is run and saved to the shared K: drive Manage and complete the weekly wrap-up list - clients unable to book Write and amend Work Instructions relating to all administration tasks within the Breast Screening Office To assist in the undertaking of regular audits to ensure protocol compliance and take corrective action where required Deal with any day-to-day queries that the admin team members may have which will include training and advice Check BS-Select open episode report and action any necessary episodes which need closing as SQAS guidelines state all episodes need to be closed within 6 months Create NBSS log on details for new members of the breast screening team, also set up logon details for new clinical staff Access NBSS System Manager to reset passwords for both admin and clinical users Monitor and highlight to the clinical team when there is a possibility that clinic reporting and outstanding discussions have the potential to breach KPI`s Verify the interval cancer list that is sent through by the London Hub confirming true interval status Action the SHIM list as provided by SQAS Preparing the interval cancer packets for ongoing interval cancer reviews Requesting symptomatic breast images, via Image Exchange Portal (IEP) for inclusion on SECTRA PACS-ensuring the Breast PACS Team specify the images for longevity Obtaining all surgical histology from external hospital pathology labs and EPIC Ensure the accurate recording of surgical histology Instigate Duty of Candour process for Interval cases classified as Category 3 To assist the BSO Manager in line managing administrative staff within the 104 Denmark Hill Breast Screening Office Be active in the recruitment, interview and selection process of new staff Provide in-house NBSS System training for all staff members Ensure full training in office protocols and failsafe procedures for all staff joining the breast screening office Assist with System Upgrades and first line report between Hitachi (NBSS support) and Kings ICT To ensure that the Hub is kept informed of any notification that a client has either had a bi-lateral mastectomy, terminally ill or wishes to be withdrawn from the screening programme. Which they obtain and validate and authorise To assist and support all managerial staff with any necessary tasks to improve the service. To assist the BSO Supervisor to ensure that office supplies and equipment are ordered as necessary and invoices are correctly processed in a timely manner Ensuring that the 104 Denmark Hill office environment and facilities are managed within the context of the Trusts Health and Safety Policies and that all staff are aware of their own responsibilities regarding maintenance of the area, general safety, security, upkeep of the screening premises (including burglar/fire alarm system service contracts) Undertake the responsibility of Fire Warden Be confident and competent in managing the day-to-day workflow and undertaking of the routine administrative tasks of the department - including the booking of routine/self-referral and technical recall appointments To ensure that the Hub is kept informed of any notification that a client has either had a bi-lateral mastectomy, clients who are registered under the Mental Incapacity Act or clients who wish to be withdrawn from screening completing the required disclaimer form To prioritise, plan and organise own workload unsupervised, using initiative in the absence of other team members and to be able to work autonomously Keep all mandatory training up to date via LEAP This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.

Registered Service Manager - £42,000 Depending on experience

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our in Streatham. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

The post holder will have a proficient knowledge of NHS Continuing Healthcare Framework and will advise on most aspects of NHS Continuing Healthcare Framework and also have neurological experience.

The post holder will assist for the day-to-day operational management of the Community Neuro Service within the Newham CHC Team.

The post holder will maintain a neuro clinical caseload that involves the reviews and care coordination of clients who are eligible for NHS continuing healthcare who are in placements and in community.

The post holder will support the development of care pathways, protocols and audits.

The post holder will support the introduction of appropriate, evidence-based specialists neurological placements and education for the team.

To contribute to the planning and development of services for neuro clients and their carers.

Facilitating inter- agency working, which aims to develop good case management practice in order to improve the experience of people, living in Newham with highly complex long term neurological disabilities, as they journey though the community settings.





To be aware of and report any concerns relating to potential of deprivation of liberty to ensure that a best interest assessment is conducted if required.

To provide written reports of clinical opinion to health and social care colleagues as required

To carry a continuing Healthcare caseload of service users with complex long term physical and neurological disability living at home in or out of the London Borough of Newham and registered with a Newham GP.

To complete care plans risk assessments and necessary procurement of specialist placements and equipment.

To attend relevant Professional multidisciplinary meetings e.g. placement reviews, Case Conference.

To participate in safeguarding meetings and enquiries and planning meetings, with support from the Local Authority.

To participate in the Health Eligibility Panel, providing clinical advice to the Panel members.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

To provide clinical guidanceto the team members of the Continuing Healthcare teams and others.

To ensure that nursing and continuing healthcare assessments, undertaken by the team members, are accurate.

To carry out the relevant NHS Continuing Healthcare assessments and reviews, care planning for allocated clients on the caseload.

To participate and represent Newham on the Continuing Care Appeals panel.

To adhere to the NMC Code of Professional Conduct and Fitness to Practice, ELFT and LBN adult policies and procedures at all times and ensure that all managed staff are compliant.

To provide effective case management for complex neurological patients in specialists placements around the country.

To work closely with a range of healthcare providers and Neuro Specialists placements, involving negotiation and reviewing individual cases for eligibility.

To deliver appropriate NHS Continuing Healthcare training across health and social care ensuring that eligibility criteria are consistently applied.

To support in the response of all complaints received arising from the decision of the eligibility panel from NHS Continuing Healthcare assessments and Complex case management.

To ensure that data proved to the Commissioners are timely and accurate, including KPIs

To act and follow up as appropriate on complaints received from clients, the public and other stakeholders according to ELFT policy.

To support in formulating, updating and reviewing policies and procedures in relevant areas of practice.

To practice in a manner which respects the value of inter-professional and inter-agency working and promote the image of the service and ELFT at all times.

To undertake clinical supervision as a mean of reflective practice and maintain a personal development portfolio according to NMC and ELFT guidelines.


This advert closes on Sunday 8 Dec 2024

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Seeking a relocation opportunity to discover regional Bendigo? I have the perfect opportunity for you with amazing perks and benefits!
Are you ready for an exciting new chapter in a vibrant regional setting? Join our dynamic early childhood centre in regional Bendigo, where youll lead a passionate team in an environment designed to nurture growth, collaboration, and innovation. With stunning facilities and comprehensive support, were committed to ensuring your seamless transition and long-term success.
Why Join Us? ...


Seeking a relocation opportunity to discover regional Bendigo? I have the perfect opportunity for you with amazing perks and benefits!
Are you ready for an exciting new chapter in a vibrant regional setting? Join our dynamic early childhood centre in regional Bendigo, where youll lead a passionate team in an environment designed to nurture growth, collaboration, and innovation. With stunning facilities and comprehensive support,
... Click here to view more detail / apply for Centre Manager ? Bendigo

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

Starting at $117,962 Per Year (GS 13)

Lead duties and responsibilities include:

• Leads the activities of the production and service areas
• Reviews daily work assignments and makes adjustments accordingly
• Communicates instructions and information to employees concerning work to be accomplished
• Relays any problems and/or events to supervisors and managers
• Provides on the job training to lower graded food service workers and documents training
• Completes safety and sanitation inspection checks
• Ensures food production and service areas are properly set up
• Performs final check of trays for proper temperature and accuracy as indicated on tray ticket
• Observes work performance of employees and provides feedback to supervisors
• Participates in performance improvement programs and documents quality improvement data
• Performs other related duties as assigned.

Food service duties and responsibilities include:

• Sets up tray line station with correct supplies and food items
• Serves food, cafeteria style
• Breaks down and cleans assigned station
• Sets up dining room tables for service
• Delivers meal trays to patients' bedside and reports comments and/or complaints to supervisor or dietitian
• Prepares individual and bulk nourishments and supplemental foods/beverages
• Determines the quantities of ingredients needed
• Makes conversions between the metric system to standard system
• Performs heavy duty cleaning tasks throughout food service areas
• Provides assistance to cooks in the food preparation areas
• Performs other related duties as assigned.

Work Schedule: Full Time, Various tours. Details to be discussed during the interview.
Position Description Title/PD#: Food Service Worker Leader/PD99919S
Critical Skills Incentive (CSI): Not Approved
Relocation/Recruitment Incentives: Not authorized

Starting at $24.04 Per Hour (WL 4)

• Oversees and coordinates efforts to integrate and link conservation strategy with the planning, allocation, utilization, and evaluation of financial and other resources.
• Presents information to the State Leadership Team (SLT) on linkages between utilization of financial resources and conservation outcomes.
• Establishes the annual budget for state office training activities.
• Participates in developing strategic and business plans to ensure the state continues to meet the mission responsibilities of the NRCS.

Starting at $103,409 Per Year (GS 13)

Team Manager - Autism Specialist Outreach Service, London E17
Key Information

• Job Type: Permanent
• Location: E17, Walthamstow
• Salary: £37,263.00 per annum
• Contract Hours: Full-time

About the Role
Our client is recruiting for a passionate, motivated, and dedicated Team Manager with extensive experience working with adults with learning disabilities, autism, and complex needs. This is an exciting opportunity for an experienced manager who is keen to use their coaching and mentoring skills while upholding high standards in service delivery.
You will lead an Autism Outreach Service that supports individuals across seven London Boroughs, helping them live at home with family or in supported living environments. Strong collaboration with family members and other stakeholders will be essential. The role requires managing and motivating a staff team to provide creative, flexible, and person-centered services that enable individuals to thrive and be active members of their community.
You will be supported by two deputy managers to lead a large team of outreach support workers, ensuring that the service maintains the highest quality of care and support.

Key Responsibilities

• Assess new referrals and develop comprehensive support and risk management plans
• Build and maintain strong relationships with families and other professionals/stakeholders
• Coach, mentor, and develop a resilient team of support workers and deputy managers
• Ensure the service delivers innovative, person-centered support that meets individuals' needs and outcomes
• Manage the service within budget and achieve expected performance indicators
• Maintain service standards to meet CQC requirements, aiming for a rating of "Good" or "Outstanding"
• Line manage deputy managers and oversee outreach services across multiple boroughs
• Ensure that support plans and risk assessments reflect individual needs and aspirations
• Apply safeguarding principles and practices in line with the Mental Capacity Act

About You
The ideal candidate will have:

• Significant management experience in a similar setting
• At least 3 years of experience delivering person-centered support to people with learning disabilities, autism, and complex needs
• A minimum of 1 year's experience managing services for individuals with complex needs, including behaviors of concern
• A qualification in Positive Behaviour Support Coaching (BILD accredited), NAPPI Level 2, or a willingness to complete the qualification within 3 months
• Strong communication skills and the ability to liaise with various stakeholders
• Staff management experience, including leading and motivating a team to deliver high-quality support
• The ability to think creatively and manage emergency situations effectively
• Experience developing needs assessments and support plans for people with behaviors of concern
• A passion for empowering people with autism or learning disabilities to lead the lives they choose

Desirable:

• Knowledge of managing budgets
• Emotional and physical resilience to handle challenging environments

Employee Benefits
Our client values their staff and offers a comprehensive benefits package:

• 25 days Annual Leave (excluding Bank Holidays)
• Cycle-to-Work Scheme
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Blue Light Card

About Our Client
Our client has been delivering high-quality care and support services to vulnerable individuals for over 45 years. Founded by parents of children with disabilities, they are dedicated to supporting people to lead independent lives, play an active role in their communities, and reach their full potential. They are committed to safeguarding adults at risk and expect all staff to share this commitment.

Interviews: Week of 16th December 2024

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post holder will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

Key to this role is establishing and maintaining good working relationships with all services that have elective care programmes withing their portfolios.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Tuesday 10 Dec 2024