Total 7 Manager level Customer Service job vacancies in Brecon, LD3 7HP

Care Team Leader Days

Care Home: Claridge Place Care Home Solihull

Hours per week: 45.60hrs (4 shifts per week, 07.00 - 19.00, alternate weekends on / off)

Salary: £13.00 - £14.50per hour

About the role:

As a Care Team Leader at Sanders Senior Living, you'll be all about professionalism, kindness, and compassion. The Care Team Leader role requires you to plan and provide high-quality care that makes our residents feel safe, respected, and independent.

You will lead a team of Care Assistants, ensuring they are keeping up with the highest care standards. Keeping accurate records and communicating well with your colleagues are key parts of your role.

Our Care Team Leaders also support the Home Manager and Deputy Manager, giving physical, social, and emotional care to residents. You will handle medication and make sure everything is in order with medication audits.



Benefits of working with Sanders Senior Living:

28 – 33 days Paid Holiday
Pension Scheme
Employee Assistance Scheme that is also available to immediate family members
Comprehensive induction and ongoing, paid training
Free DBS Check and uniform
Opportunities to progress your career within the company
Employee of the Month awards


About you:

We are seeking a dynamic Care Team Leader who excels in person-centred care planning, possesses expertise in dementia care, and has experience of leading teams to deliver exceptional care. The ideal Care Team Leader will exude a positive energy, be competent in building strong relationships, and demonstrate outstanding organisational skills.

Holding an NVQ Level 3 Diploma in Health & Social Care is essential



About Sanders Senior Living:

Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.



All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Landmarc Support Services, a leading facilities management company, is seeking an experienced Maintenance Manager to join our dedicated team at Sennybridge Training Camp.

This role offers a unique opportunity to lead a skilled team of electricians, ensuring the smooth operation and safety of electrical systems across the Defence Training Estate.

Days of work: Monday to Friday

Contract: Permanent

Location: Sennybridge Training Camp, Brecon, Powys, Wales, LD3 8PN

Package Description

Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others:

Pension

Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee’s salary.

Holiday

Employees are entitled to 25 days’ pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas.

Annual leave allowance will increase in recognition of your continued service.

Holiday purchase – purchase up to 10 more days’ holiday to use throughout the year.

Other benefits

Edenred – employee savings scheme

Annual salary review, in consultation with the recognised Trade Unions

Life assurance insured for three times your annual salary, to help the loved ones

Reimbursement of professional fees and on-going training

Health Cash Plan – All employees can join. You can also add up to four children under the age of 24 to your policy

Family friendly policy

Sick pay - After 6 months of service

* Application updates may be sent to you via email, please ensure you check your emails regularly. Please note some emails may arrive in your junk mail folder

Main Responsibilities

• Lead and manage a team of electricians adhering to IET Wiring Regulations
• Oversee electrical maintenance for the Wales and West region
• Plan and manage scheduled and reactive maintenance tasks
• Ensure compliance with CDM regulations and safety standards
• Manage contractors and ensure timely task completion
• Maintain asset records using digital and paper systems
• Set and monitor KPIs for team performance
• Support with major and minor maintenance tasks
• Travel to regional sites to oversee projects and manage maintenance operations

The Ideal Candidate

• Strong knowledge of electrical and property maintenance
• Solid understanding of Health & Safety (COSHH, IOSH, risk assessments)
• Experience with work scheduling and budget management
• Excellent communication skills
• IT skills, including proficiency in Microsoft Office and databases

Essential Criteria:

• Familiar with SFG20, BMS systems, and Maximo
• Recognised electrical qualifications (NVQ/SVQ Level 3, 18th Edition IET)
• A valid UK driving licence is essential as travel will be required

About The Company

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

Courtyard Care Ltd will endeavor to provide a family orientated, negotiated care package to meet the needs of all the children and their families. Care Team Leaders will support the management team and have in the direct management of the children/young people and support in the management of the staff teams that support these children/young people to ensure that the highest standard of care is in place. To meet and promote the needs of the children/young people and provide opportunities to advance their opportunities and life experiences in a positive manner. They will support in the recruitment, maintenance and development of the staffing team In addition to ensuring the home is run in line with company policy and will hold supervisory responsibilities for members of the team, they will run shifts and promote positive relationships within the home. Care Team leaders will undertake a wide range of duties which will involve direct care of children who have complex needs within Courtyard Care Ltd homes. They will be expected to work shifts and work flexibly to meet the needs of the children and fulfill all health and safety requirements. They will provide part of the on-call service for the childrens homes if/when required alongside the management team. To act as a member of the team and assist the management in giving the highest standard of care possible to all the children/young people at Courtyard Care Ltd, closely following individual plans, risk assessments and programmes in place. To understand the importance of the need for confidentiality in all clients matters at all times. To act as a role model in conjunction with colleagues to ensure yours and their welfare and create a safe, clean and secure environment for all children/young people and relatives. To take overall responsibility in ensuring the running of the home is to its highest possible standard, coordinating the shift, allocating child supervision and prioritizing care. Act accountable as a resource and role model for the junior staff and the children/young people. Adopt a forward-thinking approach to care provided and act as the childrens advocate in conjunction with the junior staff. To work in a variety of settings if needed, in order to support the children e.g., in the childs family home, educational setting and activity setting etc. To develop skills in order that the childs individual health, social, emotional and psychological development needs are met. To provide support, advice and information to the children, parents and other carers as required. Demonstrate an awareness of child development and the childs need for appropriate cognitive age play, adhering to the rostered activity rota. To act as a driver/escort for the child if needed. Once trained to provide and carry out clinical duties necessary to meet the child/young peoples health needs on a daily basis. Accountable for petty cash while on duty and adhere to the company policy and procedure. Organise time management to accommodate rostered activities and intensive interaction for the shift. To complete supervisions for allocated staff in line with policy and procedure. Identify training requirements for members of the team and actively support team members to develop within their role. To undertake any other duties reasonably requested by the Management. Communication: Maintain clearly written, accurate contemporaneous records of involvement with children and their families; in addition, ensure all other child/young peoples documentation is completed and up to date before the end of shift. Report any unusual occurrence in the childs appearance, condition or behavior to management, where necessary adhere to child protection policy. Answer telephone and act in a polite, professional manner, were possible dealing with any queries, otherwise leaving a clear accurate message for management. Act as an ambassador for Courtyard Care Ltd at all times. Ensure daily log, memo file and handover file are checked and completed Ensure diaries are checked and adhere to, delegating responsibilities were necessary. Take part in and ensure thorough client handover takes place ensuring client confidentiality at all times. To work in conjunction with the key workers and management in evaluating ongoing care needs and child/young persons development. To be aware of the emotional, psychological and social needs of the children/young person. To demonstrate empathy and sensitivity to others that is non-judgmental and shows respect for their beliefs, values and culture. Liaise with multi-disciplinary professionals and form inter-agency links and networks. Oversee coordination of the shift ensuring all agreed policies and procedures are adhere to. Take responsibility to keep yourself up to date with any changes in plans, risk assessments etc. for the children/young people including read over files when returning from annual leave or any absences. Attend all staff meetings and any extra responsibility meetings relevant to your role. Use appropriate methods and language to communicate in a succinct and clear manner, to listen and take account of others views and needs. Show understanding and use logic to communicate. Implement and use appropriate methods of communication to provide consistency, structure and predictability encouraging positive engagement. Legal and Ethical To know the importance of parental involvement in decision making and the legal requirements regarding parental consent Have knowledge of the rights of the child in conjunction with Childrens Regulations and Quality Standards, Every Child Matters and the importance of giving them information according to their level of understanding. To be personally responsible in demonstrating your awareness of the relevant legislation within childcare in particular Childrens Regulations, Childrens Home Quality Standards and all other Policies, Procedures and Guidelines for Courtyard Care Ltd Have a clear understanding of the role and function of OFSTED. Ensure the provision of the service adheres to the statement of purpose and all relevant legislation. To hold the company values and have pride in your work, acting as an ambassador for Courtyard Care Ltd at all times. To have an up to date understanding of Safeguarding Children Procedure and Looked after Children Procedure. Training: To support the management by keeping up to date with the training programme for whole staff team in line with the Workforce Plan. Attend all relevant courses, in-service training days and statutory annual updates in line with the training programme. Identify own training needs which ensures your competence to meet all the needs of the resident children/young people. Develop a personal development plan with staff team for whom hold supervisory responsibility. Maintain personal responsibility for personal training and being professionally updated. To act as a mentor during induction, orientation for all staff and delegate support for new members of the team, ensuring they achieve competence within their probation period. Maintain an overall awareness of current issues in any identified field required for the smooth running of the home. General Be responsible for promoting ongoing improvements in the overall successful running of Courtyard Care Ltd. All staff will be expected to attend and contribute to staff meetings and senior staff meetings. Work as an effective member of a multi-disciplinary team creating positive working relationships. All annual leave will be booked in accordance with Courtyard Care Ltd policy and directly through the management team. Take responsibility for the coordination of evacuating the home in case of a fire, adhering to the evacuation procedure. You are expected to report on duty at commencement time of shift, any lateness must be reported to management and documented on the rota and in the daily log. Any sickness should be conducted as per policy and a back to work form must be completed on return to work. Any sickness must be reported directly to the senior staff on shift and management and recorded on the rota. It is your responsibility to ensure any staff returning from sickness, complete sickness form and read back over all documentation up to their last day in work. At work overcome difficulties, setbacks and pressures to get things done, understanding the impact of related complex needs and to recognise and encourage commitment in others. Support children/young people with complex needs to experience life opportunities which promote the growth of individuals to their maximum potential.

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists. We mainly support people with learning disabilities in Wales. The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region


Care management experience is essential



QCF level 3 and willing to work towards Level 5.







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region


Care management experience is essential



QCF level 3 and willing to work towards Level 5.







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Landmarc Support services, a leading facilities management company currently have an opportunity for a Training Area Manager to join our thriving business at Sennybridge Training Camp in Powys.

We are seeking a professional with strong management skills to lead a team of Operatives including Team Leaders and Training Area Operatives who are responsible for ensuring the site and training area meet our customer’s needs.

Package Description

Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others:

Pension

Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee’s salary.

Holiday

Employees are entitled to 25 days’ pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas.

Annual leave allowance will increase in recognition of your continued service.

Holiday purchase – purchase up to 10 more days’ holiday to use throughout the year.

Other benefits

Edenred – employee savings scheme

Annual salary review, in consultation with the recognised Trade Unions

Life assurance insured for three times your annual salary, to help the loved ones

Reimbursement of professional fees and on-going training

Health Cash Plan – All employees can join. You can also add up to four children under the age of 24 to your policy

Family friendly policy

Sick pay - After 6 months of service

* Application updates may be sent to you via email, please ensure you check your emails regularly. Please note some emails may arrive in your junk mail folder

Main Responsibilities

To be responsible for people working in your specialist area as required in terms of functional day to day supervision, task allocation and work checking and to provide feedback as required regarding performance.

To work closely with Team Manager and other Training Area Manager in respect of allocation of staff to ensure serviced ranges are fully manned and function safely in accordance with assignment instructions.

To ensure that the Training Estate Facilities are fit for purpose in accordance with the allocation and ensure compliance with the TESC service modules e.g. manage training area usage and carry out routine inspections to identify training area.

Taking ownership of delivery plans delegated by the Rural Estate Delivery Advisors

Carry out risk assessments and method statements for all tasks required to be delivered

Ensure the tasks identified across the training estate are completed as requested to the required standards

Bid for appropriate resources and identify shortfalls resolving with bought in services

Identify and deliver reactive maintenance tasks

Manage and work with contractors/sub-contractors

The Ideal Candidate

Knowledge of Health & Safety such as COSHH, manual handling, risk assessments and safe systems of work to IOSH Managing Safely level

Knowledge of range assignment instructions and maintenance schedules and range standing orders including JSPs

Working Knowledge of DSA 03 OME Part3 Vol2.

Knowledge of workload scheduling and work order processes, preferably in a multi- tasking environment

Knowledge of matrix management and its application

Ability to deliver a service to tight deadlines and appropriate quality standards

Able to manage budgets to best advantage

Good communication skills and ability to be a team player

Workforce planning skills

Able to drive continuous improvement

Must hold Full Valid UK driving Licence (Essential)

About The Company

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

Care Team Leader Nights (3 nights per week)

Hours of work: 36 per week

Rate of Pay: £12.54 per hour

We recruit the very best people from the local area wherever possible to create a team of dedicated, passionate, with inspirational passion and a kind a nature to make a real difference to the lives of others. Our skilled and motivated teams are truly dedicated in every aspect of their important and highly valued roles to ensure that an excellent residential care service is continuously provided.

Every team member understands that our residents are individuals with their own rich life histories and interesting stories to tell, and by joining us, you will have the wonderful opportunity to give your time and attention to them.

As a Care Team Leader with Sanders Senior Living, professionalism, teamed with kindness and compassion, will be at the core of everything you do. Your role will entail planning and implementing the kind of care that will give our residents a real sense of security, dignity, and independence.

You will get to know our residents and their families – helping to ensure that truly personalised care is delivered.

Leading a team of Care Assistants, you will have a really, positive influence on the team and be responsible for maintaining the highest standards of care. One of your key responsibilities will be to maintain accurate records and build strong relationships with effective communication with your fellow colleagues.

Your role as a Care Team Leader will also see you assist the Home Manager and Deputy Manager too. You will be involved in providing essential physical and mental care as part of Sanders Senior Living’s whole-team approach to wellbeing, as well as administering medication and carrying out medication audits.

Ideally, you will have an NVQ Level 3 Diploma in Health & Social Care, a background in person-centred care planning and knowledge of caring for people with dementia. You will also have a background in leading a team to deliver care. What is essential is a brilliant, positive energy and natural ability to get along with others. You will know what good record keeping looks like and be able to manage your time effectively. Furthermore, whenever you communicate with others, whether it be a resident or co-worker, you will be truly considerate and kind.


Experience / Qualification:

Experience preferred though not essential as full training will be provided.

NVQ Level 3 in Health & Social Care preferred or a willingness to achieve this.

Benefits:

Comprehensive induction and ongoing paid training to develop your career

Quality training to enhance your skills

Access to regular covid-19 testing

Quality PPE provided

High IPC and sanitisation standards

Welfare support

Buddy scheme – to help you settle in

Free uniform

28 days annual leave

Pension scheme

Fast track career options

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearance.



You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.