Total 45 Manager level Customer Service job vacancies in Boynton Beach, FL 33426

The Complex PACT Care Manager RN provides coordination and transition of care across the continuum of care in a variety of outpatient settings, which include but are limited to, clinics, Ambulatory Surgery & Diagnostic Procedure areas, Telehealth service environments, and Care Coordination organizations.

The Complex PACT Care Manager RN provides patient centered care during face-to-face encounters or through a variety of telecommunication strategies and often establish long term relationships. During each encounter, the Complex PACT Care Manager RN focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, performing procedures, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes. The Complex PACT Care Manager RN, acting as a partner and advisor, assists and supports patients and families to optimally manage their health care, respecting their culture and values, individual needs, support in self-management, health goals and treatment preferences. They facilitate continuity of care using the nursing process, multidisciplinary collaboration, and coordination of appropriate health care services and community resources across the care continuum.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday) Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Learning & Development (L & D) Lead is responsible for the training and professional development of the Company’s employees. The purpose is to make the most out of people’s talents and help them develop to their full potential. At the same time, to keep a strong focus not just on what the learner wants and needs, but also on the needs of the Company.

The L & D Lead together with HR to work closely with HODs to ensure that:

• They have a strong understanding of what the Company’s objectives are and that they create training programs that are aligned with these objectives.
• They have a full understanding of the various business units and their specific training requirements.

Job Duties

• Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness.

• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.

• Collaborate with HR team members and business leaders to understand their needs related to training and development by proactively interfacing with key stakeholders in order to understand, recommend and deploy effective solutions.

• Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.

• Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience.

• Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning and development objectives.

• Develop and implement a comprehensive communication strategy for training and development programs.

• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement and outcomes. Utilize metrics to validate knowledge transfer and return on investment.

• Tracking budgets and negotiating contracts with external vendors.

• Supporting HR team in other projects when required.

Requirements

• 5 - 7 years of relevant experience including developing, implementing and delivering programs
• Experience in People Management is a must
• ACTA certification
• Strong business acumen and ability to translate business priorities/challenges to strategic learning initiatives
• Bachelor’s degree preferably in HR studies, organizational development/psychology
• Strong team player with the interpersonal skills to influence and interact well with stakeholders; an effective communicator with the users and project teams to ensure project success.
• A curious and inquisitive mindset to offer innovative ideas and improvement in a complex set up
• Constantly updating latest training trends, changes in learning theory and developments in learning technologies
• Able to work independently and lead teams in a fast-paced environment
• Possesses a sharp eye for details and able to produce neat, well-organized paperwork

Job Summary:

The Business Development Manager (BDM) for Corporate Services will be responsible for driving growth by identifying new business opportunities, establishing and expanding relationships with key clients, and building a strong network of leads. This role involves identifying market trends, understanding client needs, and developing tailored solutions to meet corporate service demands. The ideal candidate will be a self-starter with excellent networking abilities, capable of independently sourcing and nurturing leads while contributing to the overall strategic goals of the business.

Job Responsibilities:

• Handle walk-in, phone or email inquiries promptly and professionally
• Identify and generate new leads through personal networks, referrals, industry events and digital platforms
• Build and maintain strong relationships with existing clients while identifying opportunities for upselling and cross-selling services
• Follow up on inquiries, quotations, and proposals to close deals effectively
• Serve as the main point of contact for key clients, providing ongoing support and ensuring satisfaction
• Meet or exceed sales targets and KPIs by driving new business and expanding existing accounts
• Work closely with internal teams (service delivery, operations and finance) to ensure smooth client onboarding and service delivery
• Assist in marketing, partnership, and collaboration activities in order to generate new leads

Skills & Qualifications:

• Proven experience in business development, sales or corporate services
• Strong ability to network, build relationships, and generate leads independently
• Excellent communication, negotiation, and presentation skills
• Knowledge of corporate services industry trends and market dynamics
• Able to work independently, prioritize tasks and meet deadlines
• A proactive, goal-oriented and result-driven attitude

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

We are recruiting for several Sales Support professionals/Business Development Managers within the Marine Products/services segment of the shipping industry in Singapore.

These positions range from Senior Sales Executives to Senior Business Development Managers within a wide range of maritime solutions for our global established clients.

Whether you are a Sales professional (hunter, farmer or key accounts) or providing Sales support and liase with ship owners/ship management firms, we look forward to hearing form you and sharing more details on the roles and offer benefits.

What are you waiting for? Apply now!

Introduction to ICAI
The International Centre for Aviation Innovation (ICAI) is set up to drive innovation across all aspect of aviation including Air Traffic Management, smart & digital airports, sustainable aviation and unmanned systems. As the first-of-its-kind innovation centre in Asia, the Centre seeks to foster partnerships amongst governments, industry, and research institutes to drive development, deployment, and adoption of aviation technologies.

What the role is

The ICAI Software Program Manager is responsible for managing and leading software teams to translate R&D projects for implementation in the CAAS Air Navigation Services System (ANSS). The role is integral to ICAI’s mission to assist CAAS build local capability to undertake indigenous co-deployment, co-development, and maintenance of CAAS' NexGen Air Navigation Service System.

What you will be working on

• Program management
• Collaborate with stakeholders to understand and address the translation requirements.
• Develop program management plan.
• Develop project SOW.
• Ensure projects are aligned with CAAS ANSS delivery milestones.
• Define project controls and to manage the program.
• Estimate project budget.
• Identify and select software development partners to execute the R&D translation.
• Monitor progress and coordinate interdependencies.
• Identify and manage project risk.
• Manage project stakeholders.
• Design and Development Leadership
• Define and design the architecture and system solution to enable seamless integration of the software system into the OEM system.
• Select appropriate technologies, frameworks, and patterns to create a robust, scalable, maintainable system.
• Evaluate and select tools, libraries, and platforms that best suit the project’s requirements while considering factors such as cost, performance, and compatibility.
• Provide technical leadership and guidance to software development teams.
• Ensure software system quality.
• Create and maintain comprehensive software architecture documentation, including design decisions, architectural patterns, and technical standards, to serve as reference throughout the product roadmap.

What we are looking for

• Bachelor’s degree in computer science, information technology, or related discipline.
• Proven track record in program managing enterprise level software development.
• Possess hands-on experience and good technical skills in:
  o Architecture concepts.
  o Cloud platform.
  o Virtualization and Container technologies.
  o DevOps and agile practices.
  o Gateway and APIs.
• Certification in Project Management is desired.
• Attributes:
  o High level of professionalism, integrity, and confidentiality.
  o Excellent leadership skills to cohesive teams.
  o Strong interpersonal skills with the ability to build and maintain relationships.

Working Conditions
• Full-time position based at the Innovation Centre in Singapore
• May require occasional travels for OEM meetings
• Flexibility to work outside regular business hours when necessary.

Introduction to ICAI:

The International Centre of Aviation Innovation (ICAI) is set up to manage R&D related to the next generation Air Navigation Services, Smart and Automated Airport to drive innovation in the aviation ecosystem. It manages a series of research programs involving the various local research institutes and IHLs. Given its international orientation, it also works with industry partners to promote new concepts that will support regional collaboration in airspace management.

This Role:

The responsibilities for this role include performing the grant administration of all the projects which are undertaken by ICAI and providing support for various finance administration activities. The incumbent shall report to the Programme Manager who is in-charge of all the research activities in the organisation. The specific job responsibilities include:

Grant Administration:

• Validate claims submitted by grantees to ensure compliance with grantor’s funding guidelines.
• Manage accounts receivable to ensure billings and collections are done in timely manner.
• Administer the grants in timely manner.
• Assist Programme Manager on grant variations, extensions and other change requests.
• Assist in submission of progress and final reports.
• Monitor and keep track of the expenditures of the grants awarded.
• Assist in preparation of grant related financial reports.
• Perform finance-related tasks such as fund management, preparation and analysis of financial statements for audit and reporting to relevant authorities.
• Liaise with relevant government authorities and other departments on grant related issues.
• Assist in management reporting, monitoring expenditure, cash flow and taxation matters.
• Ensure compliance to applicable standards, policies and procedures including Singapore Financial Reporting Standards.
• Plan and liaise with external auditors on the year end closing.
• Any other finance duties assigned from time to time.

Finance Administration:

• Prepare annual budget and regular projections
• Prepare monthly/quarterly reports for submission to Group Finance
• Analyze monthly P/L, monitor against budget and provide commentaries and present to management using infographics and dashboards
• Review balance sheet schedules and take action to clear outstanding items
• Approve expense claims, ensuring claims are properly supported, compliant to policies and within budget
• Business partnering with departments to provide guidance in financial matters, policies and procedures
• Review, improve and automate work processes for productivity and efficiency
• Participate in ad hoc projects

Qualifications

• Degree in Accountancy, ACCA or related disciplines.
• At least 5-6 years of relevant working experience in a grant management role.
• Excellent analytical skills, problem solving, interpersonal skills with proven ability to communicate effectively across all levels.
• A dynamic individual with the ability to multi-task in a fast-paced environment.
• Sound knowledge of Microsoft Excel.

More Information

Job Type: Contract (2-year, renewable)

Location: PLQ 3

Introduction to ICAI:
The International Centre for Aviation Innovation (ICAI) is set up to drive innovation across all aspect of aviation including Air Traffic Management, smart & digital airports, sustainable aviation and unmanned systems. As the first-of-its-kind innovation centre in Asia, the Centre seeks to foster partnerships amongst governments, industry, and research institutes to drive development, deployment, and adoption of aviation technologies.

What the role is

The Head of LDC Management Support at the International Centre for Aviation Innovation is responsible for NexGen program management progress tracking, NexGen LDC internal and external stakeholder management, and NexGen LDC's middle and back office management. The role is integral to the NexGen Local Development Centre's mission to build local capability to undertake indigenous co-deployment, co-development, and maintenance of CAAS' NexGen Air Navigation Service System.

What you will be working on:

Program management progress tracking

• Consolidate program status and summarise status as a dashboard for management update
• identify potential challenges in conjunction with the program leads in the areas of schedule, cost, quality, security, safety, and update management with recommendations to enable timely decision making and intervention

Stakeholder management

• Internal - Manage relationship and communications with CAAS NGPO and ATS
• External - Manage relationship and communications with the selected prime and sub-contracted OEMs, and LLEs. Facilitate innovation and knowledge exchange with stakeholders to foster collaboration and drive collective growth.

Middle Office

• Responsible for setting up the physical working space for the LDC in coordination with ICAI Office Manager
• Responsible for the IT infrastructure for the LDC in coordination with LDC Software and Network Infrastructure Lead
• Responsible for the data and knowledge management under the supervision of ICAI Chief Engineer

Back Office

Human capital

• Develop talent strategy - establishment pyramid; talent pipeline development; talent identification and management; policies on promotion, rotation, and retention; and competency development roadmap.
• Manage and mentor a team of professionals, fostering a culture of mission, collaboration, and innovation.
• Coordinate with CAAS to recruit LDC staff.
• Coordinate with CAAS on upgrading and training of LDC staff, and with OEMs for OEM training. Track competencies of LDC staff.
• Coordinate with CAAS Head of Eco-system on the rotation of staff in the local aviation eco-system.

Procurement and Finance

Coordinate with CAAS for LDC related procurement and finance.

Resource management

Serve as the point of focus for managing all LDC resource requirement and coordinate with CAAS and ICAI for new resource requirements.

Office administration

Responsible for all LDC administrative matters in coordination with ICAI Office Manager.

What we are looking for

• Bachelor's Degree.

Experience

• Demonstrated track record in managing high-tempo operations.
• Proven experience in mentoring and nurturing talent.
• Experience in managing diverse aviation stakeholders and partners.

Skills

• Good organizational skills with the ability to manage several workstreams simultaneously.
• Strong written and verbal communication skills.

Attributes

• High level of professionalism, integrity, and confidentiality.
• Excellent leadership skills to cohesive teams.
• Strong interpersonal skills with the ability to build and maintain relationships.

Working Conditions

• Full-time position based at the Innovation Centre in Singapore
• May require occasional travels for OEM meetings
• Flexibility to work outside regular business hours when necessary.

As a Customer Experience and Partnership Manager, you will be in the team responsible for managing EVe’s customers and various stakeholders. In this role, you will develop and refine EVe’s Customer Experience strategy and manage and uplift the customer experience for electric vehicle’s motorists. You will also establish long-term relationships and collaborate with government agencies, industry partners and community partners to ensure a smooth support of the operational deployment and running of Electric Vehicle Charging Points within designated zones.

Responsibilities

· Conceptualise and develop EVe’s CX strategy, manage customer journey design and delivery, customer communications, research, and insights.

· Handle customers’ feedback / complaints / enquiries effectively and professionally within the set timeline.

· Conduct relevant engagements (e.g. different customer segments, EV charging operators) to identify challenges and pain points, and work with internal stakeholders to translate these findings to improve processes and workflows.

· Support and monitor service performance KPIs, measurements and standard and establish the CX measurement framework and metrics.

· Engage key stakeholders (e.g. Town Councils, govt agencies) and develop and implement the EVCP deployment strategy through partnerships with Town Councils and other stakeholders.

Requirements

· Tertiary education with at least 2 years of relevant experience in partnerships and engagement/customer relations as well as strong people management skills are preferred.

· Knowledge and/or experience in UI/UX design principles and methodologies will be a plus.

· Customer-oriented, agile thinker, and emotionally intelligent to build relationships

· Excellent verbal skills and interpersonal skills to coordinate with team members and external stakeholders, and to manage feedback

· Proficient in Microsoft Office suite software

· Good understanding of the EV masterplan.

· Candidates in public service community partnership with CX experience as well as candidates from Engineering or Transport services related industry will have an advantage.

Job Description:

We are looking for a driven and enthusiastic Scalp Consultant/Manager to join our team. In this role, you will build strong relationships with clients, provide expert advice on hair and scalp care, and be responsible for achieving individual and team sales targets. You will have the opportunity to be part of a vibrant environment where you can grow professionally and achieve great results while helping customers feel their best.

Roles & Responsibilities:

• Build rapport and maintain effective relationships with clients.
• Provide professional advice on hair and scalp treatments.
• Achieve and exceed individual sales targets.
• Collaborate with team members to achieve team sales goals.
• Handle outlet administrative duties and ensure smooth daily operations.

Benefits:

• Attractive Salary & Benefits: Earn up to $4,500, plus monthly commissions and incentives.
• Work-Life Balance: Enjoy 6 off days per month with manageable working hours.
• Career Growth: Become part of a passionate team in the hair and scalp treatment industry.
• Hands-on Expertise: Utilize and develop your skills by providing professional scalp consultations to customers.

The Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.

Responsibilities

· Lead a team of contact centre agents to hit the team’s KPIs

· Prepare statistics and reports

· Ensure the operational efficiency of Contact Centre

· Appointment and turn-up management for customers

· KPI tracking and reporting on a daily and weekly basis

· Monthly KPI reporting to management

· Coach agents on their customer service and telephone skills as part of their growth and development

· Supervise team members' performance by performing regular call / email audits and conducting

regular performance reviews

· Propose to management and implement initiatives to improve Centre’s operations and workflows

· Liaise with functional departments on issues related to customer data and appointment slots

· Handle feedbacks from internal and external parties by conducting investigation and service recovery

· Take on any other duties, projects & administrative tasks assigned from time to time

Requirements

* At least 2 - 3 years’ relevant experience and leading a team

* Experience in the beauty/wellness industry preferred

* Good interpersonal skill and telephone etiquette

* Target and performance driven

* Meticulous and attention to details

* Ability to multi-task in fast-paced environment

* Skilled in Microsoft office applications

* Customer centric and service oriented

About Tigerhall

Tigerhall is a change activation platform, enabling leaders of large enterprises to get change done faster by increasing buy-in, organizational support and speed of execution for transformation initiatives.

The Hospital Operations Manager is tasked with managing key operational functions within the hospital, including linen and laundry services, food services, bed management, claims processing, and project management. This role is critical to ensuring that all services run smoothly and efficiently, while delivering an outstanding patient experience and maintaining compliance with regulatory standards, such as the Personal Data Protection Act (PDPA). The manager will collaborate with multidisciplinary teams to achieve operational excellence, manage vendor partnerships, and oversee budget and financial performance.

Responsibilities

• Linen and Laundry ManagementSupervise the linen and laundry services, ensuring timely cleaning, distribution, and availability of linens.
  Apply best practices for inventory management and monitor linen usage to control costs.
  
• Food ServicesPartner with the food services team to design and implement menus that meet dietary standards and enhance patient satisfaction.
  Ensure compliance with food safety and health regulations.
  
• Bed ManagementOversee bed occupancy and availability, coordinating with nursing and admissions teams to ensure efficient patient flow.
  Develop strategies to reduce wait times and improve bed turnover rates.
  
• Claims Management (Senior Mobility & Enabling Fund, One-Rehab, Medifund, Medifund Silver, Financial Assistance Scheme)Supervise claims processing to ensure accurate and timely submissions.
  Work with other departments to resolve issues and streamline processes.
  Analyze claims data to identify patterns and areas for improvement.
  
• Hospital Inspections Conduct routine inspections to ensure compliance with healthcare standards.
  Lead preparation for external accreditation and inspections.
  
• Project ManagementLead cross-departmental projects to enhance operational efficiency, patient care, and service delivery.
  Create project timelines, budgets, and ensure projects are completed on time and within budget.
  
• PDPA ComplianceEnsure compliance with the Personal Data Protection Act by safeguarding patient data.
  Conduct regular audits and train staff on data protection policies and best practices.
  
• Management MeetingsProvide secretarial support for management meetings, ensuring effective communication and documentation.
  Collaborate with leadership to facilitate discussions that drive operational improvements and strategic decisions.
  
• Collaboration with Multidisciplinary TeamsFoster collaboration between clinical and administrative teams to improve patient care and operational efficiency.
  Participate in interdisciplinary meetings to solve challenges and develop solutions.
  
• Procurement and Vendor Management Manage procurement processes for services such as linen, food services, and other operational needs. Build and maintain strong vendor relationships, negotiating contracts for optimal terms and service delivery.
• Staff Management Recruit, train, and develop staff while fostering a positive and growth-oriented work environment. Conduct performance evaluations and provide coaching to improve team productivity.
• Budgeting and Financial Management Develop and oversee operational budgets, ensuring alignment with financial goals. Monitor expenses and implement cost-saving measures. Utilize data analytics to inform operational decisions and improve hospital performance.
• Collaboration and Communication Coordinate with clinical and administrative teams to maintain seamless operations and high levels of patient satisfaction. Address feedback from both staff and patients to continuously improve service delivery.
• Additional Information Work in a fast-paced hospital environment. Flexibility in work hours may be necessary to meet operational demands. Take on other responsibilities as needed, including tasks related to the expansion of services or new projects.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; Master’s degree preferred.
• At least 5 years of experience in healthcare operations, specifically in managing services such as linen, food, or patient management.

For interested applicants please click “APPLY NOW” and be sure to upload your updated CV or email me at Mikela.hoh@jobstudio.com.sg

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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