Total 7 Manager level Customer Service job vacancies in Borehamwood, WD6 5PD

As Unit Manager at Goodwins Hall Care Home, you will be responsible for the day-to-day leadership and management on our communities within the home.

About Goodwins Hall Care Home:
Nestled in a quiet area at the bottom of Goodwins Road, our 76-bedroom care home is known for its beautiful fountain centrepiece at the entrance.

Our sought-after care home provides a variety of high-quality care, whilst boasting a full activities schedule and amazing facilities. Our team at Goodwins Hall are dedicated, committed and caring and constantly strive to ensure all of our residents lead happy and fulfilling lives.

About the role:
The role of Unit Manager will involve completing clinical audits, safe management of medication and team member supervision. Across everything you do, you’ll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment.

Shift Pattern:
40 hours per week from Monday to Sunday.

Home Location:
Goodwins Road, King's Lynn, England, PE30 5PD.

Key Duties & Responsibilities:

Take responsibility for pro-actively managing the unit.
Ensure timely completion of monthly audits: medication management, pressure ulcer prevention, diet and hydration and care planning.
Monitor the assessment, planning, implementation and evaluation of residents’ care through monthly audit of care plans using a planned approach, for example Resident of the Day.
Ensure planned supervision is carried out for all team members in line with company policy.
Training, Skills & Experience Required:

A passion for care – we’re looking for a genuinely caring individual who will put the needs of our residents first.
Minimum of two years’ shift leadership and management experience.
Proven track record leading, empowering, supporting and motivating a clinical team.
What we can offer:

Fully comprehensive induction.
Competitive salary, plus enhancements on bank holidays.
28 days of holiday per year inclusive of bank holidays.
Free Blue Light Card & access to the Blue Light discount platform.
Refer a friend scheme.
About Athena:
Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

Our aim is to be the provider of choice for our residents and the employer of choice for our team members.

Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities.

We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.

At Sodexo, we're not just about food services; we're about creating exceptional experiences for every client we serve. We are seeking a strategic, dynamic Account Support Manager to steer our operations across multiple prestigious sites in the Home Counties and occasionally beyond. This role is a fantastic opportunity for those with a proven track record in contract catering and multisite management, looking to step into a role that prepares you for future leadership as an Account Manager.

You will act as a senior representative, providing stellar support to Account Managers and ensuring operational excellence across the Southern Independent Schools Division. With a focus on developing long-term, profitable client relationships, you will be at the forefront of negotiating contracts and driving new business opportunities.

This is more than just a job; it's a career path laden with opportunities to showcase your ability to influence and lead in high-stakes environments. Ideal candidates will have robust experience managing multi site /multi service units or large stand alone contracts and should be comfortable interacting with senior management, embodying confidence and gravitas during high-level discussions.

This role Offers:

• A competitive package including a company car, reflecting the seniority and importance of the role.
• A mostly Monday to Friday schedule, with the flexibility needed to cover sociable hours at boarding school functions.
• A supportive environment where you can grow your skills and advance your career through hands-on leadership and strategic project management.

If you're looking for a role where your expertise will be valued and where you can genuinely make a difference, then we want to hear from you!

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
What you’ll do:

• Provide and add support to the services to the agreed specification and to the agreed performance, qualitative and financial targets.
• Provide and add support in managing a team to increase the Client and Sodexo’s revenue opportunities i.e., cash sales, labour efficiency and generate the GOP expected at each site across the portfolio of business
• Nurture client relationships in order to stabilize & develop them for long term partnerships
• Recruit, induct and develop talented employees within the business portfolio and to manage poor performance.
• Identify opportunities for organic growth and new business.

For a full list of responsibilities please view the attached job description

What you bring:

• Track record of success in a similar role in a multi-site (3rd party) business.
• Proven experienced of developing profitable relationships for multi-site contracts
• Experienced in leading company initiatives and change management processes
• Ability to identifying and selling new business
• Strong communication and negotiation skill
• Excellent client relationship management
• Experience of working in a standards/compliance environment
  

Desirable

• Relevant qualification and training
• Broad commercial experience and business acumen and knowledge of external industry developments

What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Duty Manager

The Venue Leisure Centre, Borehamwood

Full Time (39 hours per week)

Salary Circa £25,735.32 p/a (£12.69 p/h)

generous employment benefits

Come and join the team!

An exciting opportunity has arisen for a full time Duty Manager to join an enthusiastic and friendly team within InspireAll. This post will ideally suit someone who is looking for the chance to progress their career and take on a challenging role.

Your prime responsibility will be to:

Ensure a safe and welcoming operation, paying particular attention to building presentation and standards of service through effective liaison with all duty staff.
Work on a rota basis covering the full Centre opening hours
· Co-ordinate staffing resources, ensuring that adequate staffing provision is made at all times.
· Be responsible for building security and opening and closing of the building in accordance with company procedures.
What we are looking for:

To ensure the highest possible standards of health and safety, cleaning, and customer care within the Centre.
To be available to work poolside on a regular shift or as and when required to ensure the delivery of the Centre programme.
To ensure all staff you’re responsible for are kept informed of the Centre’s activities and special events.
To be able to lead a team and maintain high standards.
To undertake relevant training – full training will be provided.
Will be able to build strong relationships with customers and employees. Care about our members, ensure they're happy and seek opportunities to build rapport.
Will be able to meet the demands of the role by working additional hours when required.
Be responsible for the smooth running of the leisure centre.
One or more of the following would be an advantage: National Pool Lifeguard Qualification, First Aid At Work, wet / dry coaching or teaching awards, and pool plant operators (or have the ability to gain these qualification within six months of being appointed).
Working for INSPIREALL your staff benefits will include:

FREE use of our gyms, swimming pools and classes for you, your partner and 4 children (T & C apply)
REDUCED Fitness membership for family and friends
DISCOUNTS on Nursery places and children’s activities
Theatre discounts
Discounts at major attractions and retailers, online and in store
GENEROUS holiday entitlement
Long Service & WOW Awards
Access to Employee Assistance Programme
Excellent training opportunities and career progression
InspireAll is a charity that has a reputation for delivering energising and motivating leisure and family support services across Hertfordshire and Buckinghamshire enabling communities to achieve rewarding and active lifestyles.

We employ people who want to share our vision to provide our customers with the best experience, being served by approachable and friendly staff. We also encourage a positive work/life balance.

Closing date: Tuesday 2nd July 2024

Please note that this vacancy may close early if we receive a high volume of applications.

Applicants may require an enhanced DBS check, dependent on role applied for.

InspireAll is an Equal Opportunities Employer

Proud member of the Disability Confident employer scheme

Job Title: Customer Service Team Leader
Salary: £30,000 to £33,000 pa
Location: Borehamwood / Hybrid
Contract: 9 - 12 months Mat Cover
Hours: 34 hours per week - shift patterns

COMPANY
An exciting opportunity to work for an established and growing SME based in Borehamwood. They are looking for a Team Leader to join and support their small Customer Services department.

The successful candidate will have proven experience working within Customer Services as a Team Leader, be enthusiastic, positive and have excellent leadership skills.

SKILLS REQUIRED
·Experience within a Team Leader role - 1 to 2 years
·Experience within Customer Services or a Call Centre environment.
·Confident and personable.
·Excellent written and verbal communication skills
·Leadership skills.
·Ability to multi task and work in fast paced environment.

RESPONSIBILITIES
·Oversee daily running of the Customer Service department, supporting the customer service manager.
·Managing the teams annual leave, weekly shift rotas and staffing levels.
·Lead and motivate the team to ensure KPI's are achieved.
·Address any queries with the Team and escalate to the line manager.
·Resolve any escalated customer complaints and see through to resolution.
·Holding 1-2-1 meetings with staff members, and ensure their performance is meeting company standard, addressing any performance related issues when needed.
·Support the Customer Service Manager with reporting and implementation of processes.
·Provide support with bookings and customer queries in busy periods.


ADDITIONAL INFORMATION
·Holiday allowance: 25 days + bank holidays
·Parking on site
·Profit share scheme
·Buy and Sell Holiday scheme
·Cycle to work scheme
·Flexible working / hybrid working


Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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An exciting opportunity has arisen to join our operational management team within General Surgery and Gastroenterology at Ipswich Hospital.

This role is ideal for a dynamic individual looking to expand their knowledge and leadership experience within the NHS.


As a Service Manager you will support the day to day operational service delivery, supporting the General Manager and Assistant General
Manager to ensure General Surgery and Gastroenterology deliver on current recovery trajectories as well as achieving cancer waiting times and
the 18 weeks RTT target. You will play an integral role in the delivery of NHS performance and quality standards, ensuring the right care and
treatment is provided to all patients.


Working with a team of dedicated healthcare professionals to deliver our service, you will be able to develop your operational and management
skills in a supportive and innovative atmosphere. This role plays a major role in the continuing development of service delivery for the benefit of
our patients where care and compassion are central to everything we do.

As a Service Manager you will be part of the Clinical Delivery Group leadership team for General Surgery and Gastroenterology that supports the achievement of the financial performance and operational objectives ensuring workforce, accommodation and equipment resources are optimized.
In conjunction with the General Manager, you will provide operational management support to the service. With the General Manager you will
manage all aspects of operational delivery to agreed quality standards and within the resource and income base available, to support the Trust's
development as a clinically led organisation.

You will deliver an efficient and effective administrative service by managing the administration staff. You will support the division in achieving its financial performance and operational objectives. You will also work in partnership with colleagues across the Trust to drive the achievement of the Trust’s corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards
incorporating quality, safety, contractual, financial and people.

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Wednesday 3 Apr 2024

There is an exciting opportunity within the East Anglian Simulation and Training Centre for a new manager to lead the team.

A variety of clinical colleagues utilise the centre for mandatory training but also departmental training for ED, Anaesthetics and CCU. This is a brilliant time to take the centre forward after new investment in equipment providing the ability to drive the service to new heights.

The Simulation Centre Manager will have responsibility for the day to day operational management of the centre.

To effectively manage and develop the team, to provide professional and clinical leadership in the delivery of high quality, safe, cost effective training

To be responsible for helping plan, deliver and evaluate the development of Multi-disciplinary simulation training programmes

To help organise, deliver and contribute as a faculty member to the staff education and training using their clinical and educational knowledge to facilitate staff learning
• Lead on the implementation of an operational policy for the Simulation Suite and ensure associated audit/quality assurance mechanisms are in place.
• Work across staff groups, including senior clinical staff to support the design, delivery and evaluation of simulation programmes.
• Ensure the delivery of high quality training that is in line with learning objectives set out by faculty, Trust, Multidisciplinary school or NHSE.
• provide specialist knowledge and skills with regard to simulation and experiential learning including use of specialised equipment
• To meet the needs of the Trust with regard to Induction, mandatory and statutory training

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us -https://www.youtube.com/watch?v=GkPu7HphU8A


• For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Sunday 7 Jan 2024

For full details of the responsibilities and duties of this role please see the attached job description.