Total 647 Manager level Customer Service job vacancies in Birmingham, West Midlands, B75 5SH

1. Operational Management: The HUB: Take full responsibility and accountability of the HUB and all operations Ensure all operational tasks are carried out efficiently and effectively during the shift. Oversee the smooth functioning of all processes and procedures within the HUB. Address any operational issues promptly and take necessary actions to resolve them. Be part of the on-call rota to be on call as required by the Company Service Contracts: Supervise the completion of service contracts to ensure compliance with terms and conditions. Verify that services provided align with the defined scope, duration, and pricing. Confirm authorisation of services as per contractual agreements to ensure correct billing Customer Service: Utilize monitoring tools to assess the quality and efficiency of calls. Provide constructive feedback to team members to enhance performance and customer service. Offer coaching sessions to develop skills and address areas needing improvement. Management: Ensure adherence to HUB policies, procedures, and protocols. Ensure team compliance with clinical guidelines and best practices. Address any deviations from established standards and provide guidance for correction. Schedule shifts and allocate tasks efficiently to ensure optimal coverage. Monitor attendance and address any issues or gaps promptly. Generate and analyse performance reports to identify trends and areas for improvement. 2. Leadership Provide support and guidance to the team: Offer assistance to team members dealing with complex or challenging calls and services. Handle escalated calls and complaints with professionalism and empathy. Serve as a resource for the team, providing guidance and solutions as needed. Coordinate with other team leaders and stakeholders: Maintain open communication with other leaders and managers to ensure alignment of goals and strategies. Collaborate with stakeholders to streamline service delivery and resolve issues efficiently. Foster a culture of collaboration and teamwork across departments. Improvement and Innovation: Proactively seek out areas for improvement in the HUB processes and systems. Implement innovative solutions to enhance efficiency and effectiveness. Encourage team members to contribute ideas and participate in improvement initiatives. Conduct regular team meetings and training sessions: Organise regular team meetings to disseminate information, updates, and feedback. Provide training sessions to enhance skills and knowledge relevant to the job. Cultivate a positive and collaborative team culture that promotes learning and growth. 3. Mental Health Act Management Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Secure Transport and Complex Care Provide guidance and information to support to patients, relatives, carers, and staff on the rights and safeguards of the act, such as consent to treatment, appeals, advocacy, and complaints. Liaise with external agencies and professionals, such as Approved Mental Health Professionals to ensure lawful detention and conveyance. Maintain accurate and confidential records of the legal status and treatment of patients Keep up to date with the changes and developments in the legislation, policy, and practice related to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and the Code of Practice. Participate in training and supervision, and contribute to the development and improvement of the mental health act knowledge and training

The management of effective administrative services across the Division ensuring the highest level of customer service is provided and relevant systems, processes and procedures are being undertaken efficiently and effectively, by auditing administrative services. The continuous review of Divisional wide administrative services using customer and other relevant feedback, subsequently planning, and making changes as appropriate. Preparing timely and appropriate reports for the Service Manager and the Group Service Manager on a monthly basis and/or as required. The day-to-day management of relevant budgets as delegated by the Group Service Manager. Ensuring that education and training for administrative staff is undertaken, as appropriate, in accordance with Trust policies and procedures.

An exciting opportunity has arisen for a manager with experience in business support, finance, and analytics to join Children's Commissioning. This pivotal role offers the chance to shape a growing data and analytics function, driving strategic decisions and delivering impactful transformation.

Here at West Sussex County Council, we are ambitious for all our children and young people, and we are committed to improving our services. The recent Ofsted report of Children's Social Care shows how far we've come, and we continue to drive forward our 'Children First' improvement plans.

You will join us as at a key time on our journey where investment in the commissioning workforce is at an all time high. Children's Commissioning is responsible for ensuring children, young people and their families have access to the right services at the right time.

The Opportunity

Salary: £58,131 to £61,445 per annum
Contract Type: Permanent
Working Pattern: Full time - 37 hours per week, Monday - Friday
Location: Based at County Hall, Chichester or Bridge House, Worthing with hybrid working available and to be discussed at interview.

Interview Date: 19th December 2024, to be held in Worthing

Do you have extensive experience of Analytics and Finance in a Commissioning environment?

Do you have excellent people management skills and can lead and inspire a team?

Can you work at pace and manage competing demands effectively?

If you answered yes to all the above and want to make a difference to the children in your community, then we have the job for you…

As the Service Manager for Business Support and Analytics you will:

• Develop and implement a forward-thinking data and analytics strategy aligned with organisational priorities.
• Build and lead a high-performing data and analytics team, establishing clear structures, processes, and a culture of collaboration.
• Oversee and manage the robust financial operations of children's social care, ensuring compliant spend and accurate financial forecasting.
• Deliver digital transformation, leveraging data to drive strategic commissioning and innovation.
• Enhance reporting capabilities, ensuring insights are actionable and influential at all levels.

You will also support with projects alongside external service providers and internal teams to develop key areas of our business.

You will bring:

• Proven leadership experiencein data and analytics, ideally within a matrix management structure.
• A strong track record of building and developing teams, creating clear pathways for success.
• Expertise in designing and implementing strategiesthat maximise the impact of data.
• Experience managing digital transformation programmesthat improve processes and outcomes.
• Excellent communication skills, with the ability to influence stakeholders and foster collaboration
• Extensive experience in finance and/or procurement operations, including both internal/external spend, forecasting and demand management.
• Organisational and administrative skills to support and manage a customer focused business support team.

For more information on all the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Benefits

For a full list, this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05465.

Do you have a passion for the development of new processes, support service transformation and implementing significant service redesign and support with new operational procedures that will improve the performance of administrative systems? Do you have a passion for project and change management? Are you driven and dedicated? If you’ve answered yes, then this opportunity may be for you.

We are looking for an enthusiastic and focused Business Support Manager to join the General Management Administrative Team with responsibility for the administrative functions of the division. The post holder will also focus on specific projects and programmes within the new clinical group operational teams and will support change management processes for IT systems within the division and will take the lead role and oversight in supporting the development, testing and implementation of such systems.

The post holder will manage the administrative functions of the Dental Services Division ensuring the provision of a daily service is maintained by the Clinical Groups and the General Management and Nursing Administrative Teams.
To oversee and support with the management and transformation of key administrative functions of the Dental Division to enable the efficient delivery of services to patients, Clinical Group Operational Teams, and members of the Divisional Senior Leadership Team.
To develop and support the implementation of key transformation programmes and significant complex work streams of programmes within Clinical Group Operational Teams as directed by the Group Service Manager or Service Manager.
Participate in the strategic planning, identifying interdependencies across projects/functions and bring together the outputs and outcomes.
Reporting and presenting periodic updates to the Service Manager and the Clinical Group Leadership Team on the progress of transformation projects and work streams.
The post holder will develop and maintain a high standard of administrative support and customer care across the Division.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANT
Please ensure you check yourTRAC account regularlyas this is how we will communicate with you during the shortlisting and selection process.
Please ensure all sections of the application form are completed fully.

Please particularly ensure that you provide full details of all referees includingBUSINESS EMAIL ADDRESS, telephone contact details and postal address.

The management of effective administrative services across the Division ensuring the highest level of customer service is provided and relevant systems, processes and procedures are being undertaken efficiently and effectively, by auditing administrative services. The continuous review of Divisional wide administrative services using customer and other relevant feedback, subsequently planning, and making changes as appropriate. Preparing timely and appropriate reports for the Service Manager and the Group Service Manager on a monthly basis and/or as required. The day-to-day management of relevant budgets as delegated by the Group Service Manager. Ensuring that education and training for administrative staff is undertaken, as appropriate, in accordance with Trust policies and procedures.


This advert closes on Tuesday 10 Dec 2024

25th November,
Purpose of the role  As a Service Manager, you will play a crucial role in overseeing the delivery of services to people we support across several houses to enable them to live well at home, participate in their community, and achieve their goals. You will lead your team to deliver high standards of practice while embedding and living your passion for social inclusion for people living with disability.  The role is in Guilford and is responsible for managing SIL supports for up to 20 clients living across 4 homes co located together. You will have a Service Coordinator directly reporting to you.  The frontline team responsible for providing supports under your management will consist of approximately 55 Nursing Staff and Support Workers.     Why Join Team Achieve? Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We
... Click here to view more detail / apply for Disability Service Manager

Clinical Care Manager - Aged Care

Progress with purpose at one of Australias largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Permanent Full-Time opportunity at Sunbury, VIC!

About the role


 

The Clinical Care Manager partners with the Home Manager to foster an environment where residents feel valued and respected. Leading the Clinical Care team, the role emphasizes understanding residents' unique identities, cultures, and goals. Join us in creating a compassionate community where every individual matters!


 

Your main duties will include:


Managing and mentoring RNs and other clinical staff
Ensuring that our residents receive the highest quality of care and service
Providing expert advice and guidance on clinical matters
Developing and implementing policies and procedures that promote

... Click here to view more detail / apply for Clinical Care Manager

Join our team in Milestones Early Learning Armidale!
Join our team in Milestones Early Learning Armidale!
Support our experienced Centre Manager and friendly team by leading the way in early childhood education - where every child's journey matters!
We are seeking a passionate and experienced ACM for our 90-place centre
Affinity Advantages

50% discount on childcare fees from your first day.
Scholarships for Bachelor or Master's degree in early childhood education.
Extensive training and development opportunities, with 50% of our promotions from within.
Access to Affinity Learning Academy fully funded and accredited Leadership and Management courses, to advance your career.
Career progression opportunities to work towards a management role e.g. Centre Manager/ Senior Centre Manager/ Area Manager/ Quality Advisor.
30% discount on 12-month membership with Goodlife or Fitness First.
Benefit from wellbeing initiatives with partners like TELUS Health, Bupa insurance benefits, and discounts
... Click here to view more detail / apply for Assistant Centre Manager

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

Title: Deputy Home Manager
Location: Gainsborough, Lincolnshire
Salary: £32,500 per annum
Contracted Hours: 37.5 Hours / Full time

Our 46-bed care home in Gainsborough, Lincolnshire, offers residential, respite, and dementia care in a comfortable, homely setting.
ABOUT THE ROLE
As Deputy Home Manager, you'll support the Home Manager with the management of the home. Specifically, you'll be responsible for rota planning, employee recruitment, and both induction and mandatory training, ensuring that the needs of our residents are recognised, assessed, and met where possible. You'll also monitor and manage individual employee performance to ensure standards are upheld, addressing any issues as they arise through the appropriate channels.
In return, we'll provide opportunities for career development and training to support your personal growth, all delivered in a nurturing, engaging, and rewarding environment.

ABOUT YOU
You'll have a Level 3 Diploma in Health and Social Care (or equivalent) and be willing to work towards Level 4 or 5. In addition, you'll have previous management experience in an elderly care setting with a willingness to roll your sleeves up and work as a proactive team member, together with some marketing and finance experience to help grow occupancy and manage costs. Alongside this, you'll have excellent communication skills with the ability to manage multiple priorities effectively and will be committed to promoting and developing the highest standards of care.

AND IN RETURN
We offer a great range of benefits, including a competitive salary, training, and development. Here are some of the other benefits you'll enjoy as a valued member of our team:
• 30 days holiday (including Bank Holidays)
• Company pension
• Life assurance
• Free uniform
• Free DBS
• Access to our Employee Assistance Programme
• Blue Light Card and My Rewards programme, offering you discounts on shopping, days out, restaurants, and much more!

To apply please call Shona @ Purosearch 01904570050 or send your CV to s.blackburn@purosearch.com

Position: Assistant Care Home Manager - Nurse Registered
Location: Telford
Salary: £22-£25 per hour
Hours: 40 hours per week

About Us: Join our dedicated team, where we provide exceptional care and support to our residents. We are committed to creating a warm and welcoming environment where everyone feels valued and respected.
Role Overview: We are seeking a compassionate and experienced Assistant Care Home Manager with an active NMC Pin and a strong background in complex care. This hands-on role involves overseeing the nursing team, ensuring high standards of care, and supporting the overall management of the care home.
Key Responsibilities:
• Lead and manage the nursing team, providing guidance and support.
• Ensure the delivery of high-quality, person-centered care to all residents.
• Oversee the development and implementation of care plans.
• Monitor and maintain compliance with regulatory standards.
• Assist in the recruitment, training, and development of staff.
• Foster a positive and collaborative working environment.
• Handle complex care cases with expertise and compassion.
• Communicate effectively with residents, families, and healthcare professionals.
Requirements:
• Active NMC Pin.
• Extensive experience in complex care.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Ability to work hands-on and lead by example.
• Commitment to maintaining high standards of care.

If your interested in this role, please send your CV through Ben Cowton on 01904 570050 b.cowton@purosearch.com

Position: Assistant Care Home Manager - Nurse Registered
Location: Telford
Salary: £22-£25 per hour
Hours: 40 hours per week

About Us: Join our dedicated team, where we provide exceptional care and support to our residents. We are committed to creating a warm and welcoming environment where everyone feels valued and respected.
Role Overview: We are seeking a compassionate and experienced Assistant Care Home Manager with an active NMC Pin and a strong background in complex care. This hands-on role involves overseeing the nursing team, ensuring high standards of care, and supporting the overall management of the care home.
Key Responsibilities:
• Lead and manage the nursing team, providing guidance and support.
• Ensure the delivery of high-quality, person-centered care to all residents.
• Oversee the development and implementation of care plans.
• Monitor and maintain compliance with regulatory standards.
• Assist in the recruitment, training, and development of staff.
• Foster a positive and collaborative working environment.
• Handle complex care cases with expertise and compassion.
• Communicate effectively with residents, families, and healthcare professionals.
Requirements:
• Active NMC Pin.
• Extensive experience in complex care.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Ability to work hands-on and lead by example.
• Commitment to maintaining high standards of care.

If your interested in this role, please send your CV through Ben Cowton on 01904 570050 b.cowton@purosearch.com

About The Role
Are you a positive role model with excellent leadership skills, where respect and dignity are at the centre of your values? Are you looking for the next step in your care career? If so, then this could be an ideal opportunity for you….
HC-One will support you to take your career to the next level. In return for your hard work, dedication and commitment, we will provide you with everything you need to move forward and take the next step to Care Manager and beyond. With your previous care experience, you will be leading our care team to provide personalised care, meeting and exceeding our resident’s expectations.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Care Manager we will invest in you and you will enjoy additional support and benefits including:

- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

01st November,

Join our newest property at UniLodge Kensington
Drive an outstanding resident experience and contribute to our great culture
Permanent Full Time, 38 hours across a Monday to Friday roster
At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealands leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, were seeking people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
   
What role will you play
   
As the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective
... Click here to view more detail / apply for Customer Service Manager ? UniLodge Kensington

-Sponsorship/Switch is NOT AVAILABLE



-Candidate must have a full UK Drivers License

-Must have minimum 1 year Team leader experience in the care sector



Full time days - 37.5 hours a week every other weekend included

Day shifts - 8am-8pm

Some half shifts included



Chantry House - Worthing - BN13 1QN





At Liaise, we are inspired by our values of Positive, Progressive, and Personal support and we are looking for Team Leader who believe in our vision to ensure that every person we support leads a happy, purposeful life.

An ideal opportunity for an experienced Support Worker or Care Assistant to take the next step in their career.

What you will be doing:


Acting as a role model by leading and supervising carers day-to-day, working alongside them and completing regular staff appraisals.
Ensure good team working.
Motivate, support and mentor the staff when needed.
Organising staff allocations and breaks
Promote the professional image of the services through excellent communication, appropriate behaviour and professional appearance.


What we would like you to have to be able to do it:


Strong communication skills
Takes pride in working with vulnerable people and takes safeguarding responsibilities seriously
Effective decision making and judgement
Strong planning and organisation skills
Successfully completed NVQ Level 3 in Adult Social Care (or equivalent)
Achieves all Health & Safety standards


What we will provide if you join our fabulous team:


Market leading pay rates
Length of service leave (up to five extra days holiday)
Fully funded Blue Light Discount Card
Access to Wagesteam – our financial wellbeing app that lets you access your pay as and when you earn it, get discounts at supermarkets and helps you save.
Employee Assistance Programme (access to free telephone counselling and legal advice)
Free compliance training, and opportunities to develop
NEST Pension Scheme
Flexibility in creating your own rota to suit your life
Free enhanced DBS check
Life Assurance (2 x salary)




If you feel you would be a suitable candidate for the Team Leader position, please feel free to apply and one of our dedicated Recruitment team members will be in touch.

We are an equal opportunities employer and welcome, and encourage, applications from all backgrounds – we are happy to discuss any possible reasonable adjustments. Please note the Support Worker role is subject to an enhanced DBS check.

A client within the public sector based in the West Yorkshire is currently recruiting for a Capital Delivery Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within the public sector environment.

The Role

Key purpose of the role is to lead and manage land and commercial negotiations for live projects within your function and represent at key partnership meetings.

Key responsibilities will include but not be limited to:

• Provide a source of intelligent lead advice on a wide range of operational, commercial, land and development delivery strategies and approaches.
• Work in partnership with external partners to achieve joint objectives. This to include, but not limited to, ensuring scheme development aligns with partner delivery frameworks and wider local and regional aspirations for economic growth and regeneration.
• Take a leading role in the development of business cases, ensuring alignment with strategies and policies
• Build mutual respect and trust with internal and external colleagues and Delivery Partners, managing the information flows between the directing and delivering levels of the project(s).

The Candidate

To be considered for this role you will require a degree or equivalent minimum BTEC HND/HNC in the field of engineering, construction/project management.

It will be essential to be in experiences in the below:

• Experience of leading and managing land and/or property developments, along with commercial negotiations for either major housing, regeneration or placemaking capital projects.
• Experience of managing commercial contracts and negotiations, which could include property acquisitions, leases, legal security and overage and knowledge of legal complexities of site assembly to bring forward delivery of capital works.
• Ability to negotiate and take a commercial approach to the management of devolved funding to third parties, whilst working partnership to achieve results.

The client is looking to move quickly with this role and as such are offering £48,000 - £54,000 p/a.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.