Total 2 Senior Executive level Customer Service job vacancies in Walsall

Ensure the local configuration of systems meets the business needs of the trust. Actively support the transition from local legacy systems to new products. Find and remedy errors and variances early in the service lifecycle Interface with suppliers, customers, and support teams Manage user access and roles within the applications. Ensuring the processes and procedures are in place and up to date to ensure effective progression and resolution of incidents. Ensuring processes and procedures are in place and up to-date to enable efficient execution of application management functions. Ensure a close relationship exists with the service desk manager enabling the speedy resolution of clinical system related incidents and problems Develop a list of standard changes to ensure timely response of service and change requests Provide and maintain a portfolio of evidence on own area to ensure compliance with the trusts Information Governance requirements To engage in research and development relating to NHS Clinical and business system applications The Digital Services Configuration & Testing Analyst will be expected to be a source of expert knowledge across all allocated applications including appropriate cross-skilling of staff to deliver this knowledge base. Responsible for analysing and interpreting the business requirements and business processes will be key to the success of the team. There is a need to understand how to apply Digital systems across clinical disciplines and services and play a vital role in the local configuration of the applications The post holder will be responsible for ensuring system admin duties are carried out appropriately including regular management and ensuring the invoking of business continuity plans as appropriate. To contribute and attend the planning meetings and user groups for services both internal and external to the organisation Support the implementation of new systems, overseeing that efficient planning and appropriate work packages lead to successful product delivery. To maintain and in-depth knowledge of the applications and an understanding of their potential use and end purpose including their potential impact on both patient care and Trust performance. Support new software releases, monitoring that all tasks are undertaken in compliance with our Test, Release and Deployment Strategy.

The post holder will practice independently within the Emergency Care of Medicine. This clinically focussed role will encompass the skills of overall departmental coordination, clinical floor management responsibilities, education and mentorship. This will result in the post holder providing exemplary patient-centred and sound evidenced based care to patients with undifferentiated and undiagnosed problems

The post holder will provide senior clinician support and support to trainee clinicians during a span of duty. The post holder will demonstrate excellent interpersonal and communication skills and clinical attributes, enabling him/her to provide expert clinical and professional support to other clinicians and staff.

This post is a fixed term/secondment opportunity for a twelve month period.



We are seeking a qualified Senior Advanced Clinical Practitioner (sACP) to join the ED team and to support the development of trainee clinicians within the department. The department currently recruits trainee ACP’s that require line management, educational and clinical support. The post holder will have already completed a masters in advanced practice or equivalent.

The post holder will have 4/5 years previous experience of working within a busy Emergency Department as an ACP and demonstrate excellent leadership skills whilst working autonomously. Clinically, the role encompasses the requirement to manage patients care plans presenting at any age with any level of acuity. The post holder will also be expected to develop and deliver education programmes that support the further development of junior and trainee clinicians.

The post holder will be required to carry out a full range of Accident & Emergency practical procedures and have the high standards of communication skills which will provide assurance to all aspects of management, leadership and quality of care.

In December 2018 the Government announced £36m of funding to build a new Emergency Department and 30 bedded Acute Medical Unit. The ED team are working with Interserve Construction on this state-of-the-art development to help us meet increasing patient flow demands. The new Emergency Department will offer a combined Urgent Treatment Centre and a co-located Paediatric Assessment Unit as part of the Paediatric Emergency Department.

The successful applicant will join a team of four other experienced sACP clinicians helping to shape the future of emergency care. We are keen to attract some of the best talent in the country to help us actualise our aim of becoming a national leader in advanced clinical practice.

The applicant will have the opportunity to work within this team to provide solutions to new innovative ways of working for the department.


This advert closes on Sunday 14 Jan 2024

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