Total 27 Senior Executive level Customer Service job vacancies in Oxford, OX4 2LL

Are you a Nursing Assistant looking for opportunities to progress your career?

Are you keen to learn more about oncology and develop your skills?

Would you enjoy working in a rewarding setting?

If the answer is yes then read on!

We are looking for a Senior Healthcare Support Worker to join our nursing teams in oncology based at the Churchill Hospital, Oxford. We’re looking for anexperienced Healthcare Support Worker with excellent interpersonal and communication skills who is keen to learn and take on new clinical skills to work alongside our nursing teams. You will have an enthusiastic, committed and professional approach to the delivery of care, ensuring the best patient experience. You should be an excellent team player with the ability to use your own initiative and judgement to resolve issues. You will have a tactful and sensitive manner with the ability to work under pressure.Previous Nursing Assistant experience and successful completion of the Care Certificate (or equivalent healthcare qualification) is essential, along with an ability to demonstrate compassion and a commitment to learning new skills.

Successful candidates can look forward to working in a professional environment with teams that are passionate about delivering outstanding care to patients and their families. There are many opportunities for personal and professional development for candidates who shine and want to progress their career within the NHS.

As a member of the team in this enhanced role you will support and work closely with registered practitioners to deliver a high standard of care to patients, families and their carers in a safe and supportive environment without the need for direct supervision.

You will work as part of the wider team in developing and maintaining services provided to patients and contribute to the safe, efficient and smooth running of the ward/clinical area or department. This will be undertaken whilst maintaining the dignity and privacy of all patients and respect their right to confidentiality.


You will complete and maintain on an ongoing basis a generic and specific portfolio of clinical competencies and/or Care Certificate as required.



Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please viewOUH At a Glance by OUHospitals - Issuu

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Patient Care

· Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care (see specific clinicalskills).

· Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment asnecessary.

· Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and well – being.

· To assist all patients of all genders with their personal care needs, empowering patients, and/or families/carers and actively encouraging participation. This may involve maintaining hygiene needs for individuals such as helping patients to wash and dress themselves and assisting with toileting needs, maintaining privacy and dignity at alltimes.

· To asses and monitor the patient’s skin integrity and to report and document immediately any changes or concerns in theircondition.

· To demonstrate clinical competence in order to undertake minor dressings and treatment and as specified in the plan of care and in consultation with the registeredpractitioner.

· To actively encourage all patients, families/carers to share the responsibility for maintenance of their health and to promote healthy living where appropriate and identified as part of the careplan.

· Assist patients to mobilise safely taking account of developmental/physical needs, using equipment and techniques as prescribed and recorded in plan of care and contribute to the falls and moving and handling riskassessment.

· Assist in the care of a patient requiring end of life care in accordance within their spiritual and cultural needs.

· Assist as appropriate in the support of families/carers of patients receiving end of lifecare.

· Recognise when a patient’s condition changes and seek advice and expertise from registered practitioners in accordance with Trustpolicy.

· Contribute to, understand and report identified patient risk assessments, e.g. nutritional assessment scores, slips, trips and falls assessment, e.g. Humpty Dumpty, use of medical devices as appropriate in line with Trust policy.

· To perform clinical observations (following appropriate assessment of competence) accurately recording using agreed electronic National Early Warning Systems such as SEND and report and escalate any concerns appropriately by reporting to the registered practitionerimmediately.

· Participate in the initial assessment of patient needs under the direct supervision of a registered practitioner.

· To assist patients to meet their food and fluid intake giving attention to special diets, supplements, enteral feeding and cultural requirements and to recognise and understand the importance of adequate nutrition and hydration. In order to avoid malnutrition ensure an age appropriate nutritional assessment is undertaken for example, STRONG/MUST. All food, nutritional supplements and fluid intake should be recorded accurately asrequired.

· Seek support for self and others following an untowardincident.

· Report and raise concerns in relation to poor practice, attitude and behaviour of any health care professional through appropriatechannels.

· Undertake patient transfer and escort duties between departments as appropriate and as perpolicy.


· Recognise where a patient or family member/carer is becoming agitated, disorientated or appears non-compliant with care or treatment, treatment, support colleagues and report immediately to a registeredpractitioner.

· Respond swiftly to individuals who require immediate assistance, are in pain, distressed, reporting to a registeredpractitioner.

· Competently obtain specimens as requested such as Mid-Stream Urine, stool, sputum, Urine analysis, hospital acquired infections and any more specialist specimen as directed by the registered practitioner ensuring accurate labelling and transportation as per Trustpolicy.
• Demonstrate good understanding of Safeguarding Children, the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional asrequired

**Please see full Job Description for more details**


This advert closes on Wednesday 6 Nov 2024

Proud member of the Disability Confident employer scheme

Patient Care Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care (see specific clinical skills). Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment as necessary. Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and well being. To assist all patients of all genders with their personal care needs, empowering patients, and/or families/carers and actively encouraging participation. This may involve maintaining hygiene needs for individuals such as helping patients to wash and dress themselves and assisting with toileting needs, maintaining privacy and dignity at all times. To asses and monitor the patients skin integrity and to report and document immediately any changes or concerns in their condition. To demonstrate clinical competence in order to undertake minor dressings and treatment and as specified in the plan of care and in consultation with the registered practitioner. To actively encourage all patients, families/carers to share the responsibility for maintenance of their health and to promote healthy living where appropriate and identified as part of the care plan. Assist patients to mobilise safely taking account of developmental/physical needs, using equipment and techniques as prescribed and recorded in plan of care and contribute to the falls and moving and handling risk assessment. Assist in the care of a patient requiring end of life care in accordance within their spiritual and cultural needs. Assist as appropriate in the support of families/carers of patients receiving end of life care. Recognise when a patients condition changes and seek advice and expertise from registered practitioners in accordance with Trust policy. Contribute to, understand and report identified patient risk assessments, e.g. nutritional assessment scores, slips, trips and falls assessment, e.g. Humpty Dumpty, use of medical devices as appropriate in line with Trust policy. To perform clinical observations (following appropriate assessment of competence) accurately recording using agreed electronic National Early Warning Systems such as SEND and report and escalate any concerns appropriately by reporting to the registered practitioner immediately. Participate in the initial assessment of patient needs under the direct supervision of a registered practitioner. To assist patients to meet their food and fluid intake giving attention to special diets, supplements, enteral feeding and cultural requirements and to recognise and understand the importance of adequate nutrition and hydration. In order to avoid malnutrition ensure an age appropriate nutritional assessment is undertaken for example, STRONG/MUST. All food, nutritional supplements and fluid intake should be recorded accurately as required. Seek support for self and others following an untoward incident. Report and raise concerns in relation to poor practice, attitude and behaviour of any health care professional through appropriate channels. Undertake patient transfer and escort duties between departments as appropriate and as per policy. Recognise where a patient or family member/carer is becoming agitated, disorientated or appears non-compliant with care or treatment, treatment, support colleagues and report immediately to a registered practitioner. Respond swiftly to individuals who require immediate assistance, are in pain, distressed, reporting to a registered practitioner. Competently obtain specimens as requested such as Mid-Stream Urine, stool, sputum, Urine analysis, hospital acquired infections and any more specialist specimen as directed by the registered practitioner ensuring accurate labelling and transportation as per Trust policy. Demonstrate good understanding of Safeguarding Children, the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as required **Please see full Job Description for more details**

As a member of the team be able to prioritise and contribute to the delivery of high standards of care to patients, families and their carers in a safe and supportive environment under the direction of a registered practitioner. As part of the wider team assist in developing and maintaining services provided to patients and contribute to the safe, efficient and smooth running of the ward/clinical area/department. To maintainthe dignity and privacy of all patients and their families and carers and respect their right to confidentiality.

Senior Specialist Nurses will be able to; Use their expert knowledge and clinical judgement to decide whether to refer patients for investigations and discuss potential diagnoses with members of the wider MDT. Decide on and carry out treatment, which may include advice on the prescribing and de-prescribing of medicines, or referring patients to an appropriate specialist. Where appropriately qualified and registered with the NMC, prescribe for the initiation and titration of medication for symptom relief. Assess individuals, families and populations holistically using a range of different methods, using physical assessment and advanced history taking skills and other specialist health needs assessments. Ensure the provision of continuity of care. Assess and evaluate, with patients and /or carers, the effectiveness of the treatment and care provided and make changes as needed. Work autonomously within a wider health care team and as a lone practitioner. Work across professional, organisational and system boundaries and proactively develop and sustain new partnerships and networks to influence and improve health outcomes and healthcare delivery systems. KEY RESULT AREAS: Clinical Practice: Senior Specialist Nurses will: Work at an advanced level of practice within the specialist area of practice, autonomously as well as within a multi-disciplinary team and using self-directed skills. Work clinically to optimise health and wellbeing, demonstrate autonomous decision making related to comprehensive history taking and physical assessment of patients. Work at an advanced level drawing on a diverse range of specialist knowledge in complex decision making to determine evidence-based therapeutic interventions, which may include advising the wider MDT on the prescribing of medication. Plan, prioritise and manage complete episodes of care, working in partnership with others, delegating and referring as appropriate to optimise health outcomes and resource use, providing direct support to patients and clients. Act as key worker where this model exists. Use professional judgement in managing complex and unpredictable care events. Draw upon an appropriate range of multi-agency and inter-professional resources in their practice. Appropriately define boundaries in practice. Promote a high standard of advanced specialist nursing by initiating and coordinating the assessment, planning, delivery and evaluation of the holistic needs of patients/families through evidence-based practice following agreed policies, protocols and guidelines. Practice a high standard of communication including highly sensitive and complex information to develop and sustain partnership working with individuals, groups, communities and agencies. Utilise evidence-based information through a variety of communication media. Maintain adequate patient documentation to NMC requirements for all patients seen and advice given in any practice setting and contribute to clinical activity/data collection as required.

The Oxford Centre for Magnetic Resonance Imaging (OCMR) warmly welcomes and supports new members of staff. We are a friendly and approachable department with a strong sense of team working and high standards of care. OCMR forms part of the Division of Cardiovascular Medicine (CVM) within the Radcliffe Department of Medicine at the University of Oxford and specialises in Magnetic Resonance Imaging of the heart, liver and brain. The department has three MRI scanners; two of which are dedicated to research, a third which is used to support a diagnostic clinical cardiac MRI service for NHS patients from within the Oxford University Foundation Trust and surrounding areas. The post holder will report to the OCMR Lead Radiographer and work closely with the radiography team, as well as medical teams, reception staff, and nursing team, to meet the needs of the clinical MRI service. With training and support, the post holder will develop their skills as a senior HCA to assist with day-to-day activities within the department. Based in OCMR, the post holder will be responsible for planning and carrying out straightforward clinical activities; preparing NHS patients for MRI, carrying out magnet safety checks, cannulation and post procedural care. They will work within their given scope of practice and will follow a designated framework to achieve competency in a number of specified clinical skills. On occasions, they may be required to assist research participants undergoing MRI scans. They will complete mandatory courses as set by the University of Oxford as well as by the Oxford University Hospitals Trust (OUH), with whom the post holder will hold an honorary contract. Previous experience of working as a HCA is essential to the post. If you would like to join our friendly, welcoming team of nurses and radiographers and feel that you have the skills, knowledge to contribute, we encourage you to apply.

Are you an experienced Healthcare Support Worker keen to develop your skills?Come and join our fantastic team on the Haematology Ward at the Churchill Hospital in Oxford.

We are looking for enthusiastic andexperiencedcandidates to join our inpatient team on the Haematology Ward as a Senior Healthcare Support Worker.

Previous Healthcare Support Worker experience and successful completion of the Care Certificate (or equivalent healthcare qualification) is essential, along with an ability to demonstrate compassion and a commitment to learning new skills.

Applicants should have excellent communication skills, with a caring approach and be a committed team player aiming to establish a pleasant and welcoming atmosphere for patients, visitors and staff. Full induction and training will be provided,
• As a member of the team in this enhanced role you will support and work closely with registered practitioners to deliver a high standard of care to patients, families and their carers in a safe and supportive environment without the need for direct supervision.
• To work as part of the wider team in developing and maintaining
services provided to patients and contribute to the safe, efficient and smooth running of the ward/clinical area or department. This will be undertaken whilst maintaining the dignity and privacy of all patients and respect their right to confidentiality.
• To complete and maintain on an ongoing basis a generic and specific portfolio of clinical competencies and/or Care Certificate as required.
• To be motivated in order to review progress with Manager at regular
intervals through the appraisal process. Understand own level of responsibility, scope of practice and accountability and at all times act within own capabilities.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


• Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care (see specific clinical skills).
• Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment as necessary.
• Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and well –being.
• To assist all patients of all genders with their personal care needs, empowering patients, and/or families/carers and actively encouraging participation. This may involve maintaining hygiene needs
for individuals such as helping patients to wash and dress themselves and assisting with toileting needs, maintaining privacy and dignity at all times.
• To asses and monitor the patient’s skin integrity and to report and document immediately any changes or concerns in their condition.
• To demonstrate clinical competence in order to undertake minor dressings and treatment and as specified in the plan of care and in consultation with the registered practitioner.
• To actively encourage all patients, families/carers to share the responsibility for maintenance of their health and to promote healthy living where appropriate and identified as part of the care plan.
• Assist patients to mobilise safely taking account of developmental/physical needs, using equipment and techniques as prescribed and recorded in plan of care and contribute to the falls and moving and handling risk assessment.
• Assist in the care of a patient requiring end of life care in accordance within their spiritual and cultural needs.
• Assist as appropriate in the support of families/carers of patients receiving end of life care.
• Recognise when a patient’s condition changes and seek advice and expertise from registered practitioners in accordance with Trust policy.

For more details please see the full Job Description


This advert closes on Wednesday 2 Oct 2024

Proud member of the Disability Confident employer scheme

Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care (see specific clinical skills). Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment as necessary. Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and well being. To assist all patients of all genders with their personal care needs, empowering patients, and/or families/carers and actively encouraging participation. This may involve maintaining hygiene needsfor individuals such as helping patients to wash and dress themselves and assisting with toileting needs, maintaining privacy and dignity at all times. To asses and monitor the patients skin integrity and to report and document immediately any changes or concerns in their condition. To demonstrate clinical competence in order to undertake minor dressings and treatment and as specified in the plan of care and in consultation with the registered practitioner. To actively encourage all patients, families/carers to share the responsibility for maintenance of their health and to promote healthy living where appropriate and identified as part of the care plan. Assist patients to mobilise safely taking account of developmental/physical needs, using equipment and techniques as prescribed and recorded in plan of care and contribute to the falls and moving and handling risk assessment. Assist in the care of a patient requiring end of life care in accordance within their spiritual and cultural needs. Assist as appropriate in the support of families/carers of patients receiving end of life care. Recognise when a patients condition changes and seek advice and expertise from registered practitioners in accordance with Trust policy. For more details please see the full Job Description

We have an exciting opportunity for a Band 3 Senior Nursing Assistant on The Surgical Emergency Unit (SEU)!

SEU is an emergency surgical department based at the John Radcliffe Hospital in Oxford. We care for a wide variety of patients which will provide you with the opportunity to build a range of skills and knowledge upon which to construct your health career.

We are a diverse and motivated team seeking enthusiastic personalities and motivated new colleagues. You will be working alongside our Registered Nurses, which gives you the opportunity to learn and understand different roles and duties within our multidisciplinary team. Our friendly team will support and help you to learn and adapt in your new ward environment.

Your main duties will include caring for surgical patients, helping them with their daily personal care needs, manual handling, and monitoring their clinical condition. Also you will have the opportunity to gain and acquire new learning opportunities to improve your knowledge and skills.

As a Senior Nursing Assistant, you will act as a role model to your junior colleagues.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk



The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.



Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.



As a member of the team be able to prioritise and contribute to the delivery of high standards of care to patients, families and their carers in a safe and supportive environment under the direction of a registered practitioner. As part of the wider team assist in developing and maintaining services provided to patients and contribute to the safe, efficient and smooth running of the ward/clinical area/department. To maintain
the dignity and privacy of all patients and their families and carers and respect their right to confidentiality.


This advert closes on Wednesday 2 Oct 2024

Proud member of the Disability Confident employer scheme

Senior Specialist Nurses will be able to; Use their expert knowledge and clinical judgement to decide whether to refer patients for investigations and discuss potential diagnoses with members of the wider MDT. Decide on and carry out treatment, which may include advice on the prescribing and de-prescribing of medicines, or referring patients to an appropriate specialist. Where appropriately qualified and registered with the NMC, prescribe for the initiation and titration of medication for symptom relief. Assess individuals, families and populations holistically using a range of different methods, using physical assessment and advanced history taking skills and other specialist health needs assessments. Ensure the provision of continuity of care. Assess and evaluate, with patients and /or carers, the effectiveness of the treatment and care provided and make changes as needed. Work autonomously within a wider health care team and as a lone practitioner. Work across professional, organisational and system boundaries and proactively develop and sustain new partnerships and networks to influence and improve health outcomes and healthcare delivery systems. KEY RESULT AREAS: Clinical Practice: Senior Specialist Nurses will: Work at an advanced level of practice within the specialist area of practice, autonomously as well as within a multi-disciplinary team and using self-directed skills. Work clinically to optimise health and wellbeing, demonstrate autonomous decision making related to comprehensive history taking and physical assessment of patients. Work at an advanced level drawing on a diverse range of specialist knowledge in complex decision making to determine evidence-based therapeutic interventions, which may include advising the wider MDT on the prescribing of medication. Plan, prioritise and manage complete episodes of care, working in partnership with others, delegating and referring as appropriate to optimise health outcomes and resource use, providing direct support to patients and clients. Act as key worker where this model exists. Use professional judgement in managing complex and unpredictable care events. Draw upon an appropriate range of multi-agency and inter-professional resources in their practice. Appropriately define boundaries in practice. Promote a high standard of advanced specialist nursing by initiating and coordinating the assessment, planning, delivery and evaluation of the holistic needs of patients/families through evidence-based practice following agreed policies, protocols and guidelines. Practice a high standard of communication including highly sensitive and complex information to develop and sustain partnership working with individuals, groups, communities and agencies. Utilise evidence-based information through a variety of communication media. Maintain adequate patient documentation to NMC requirements for all patients seen and advice given in any practice setting and contribute to clinical activity/data collection as required.

Main Tasks and Responsibilities The following responsibilities should all take place under direct or indirect supervision by the immunology nurses. Clinic Acquire, maintain, and improve the knowledge and skills required to perform basic aspects of patient care competently in the infusion and venom clinics. Give a high standard of care to patients, adhering to their care plans and maintaining their dignity and individuality. Assist in the undertaking and recording of basic observations, such as pulse, blood-pressure, weight, temperature, and others when required. Ensure that those clinical procedures carried out by the Clinical Support Worker are documented properly in accordance with Trust policy. Assist in taking telephone messages with appropriate referral and appropriate documentation. Have a basic knowledge of the infusion patients needs and the appropriate underlying theory necessary. Perform urinalysis when required and record result. Assist with clinic audits. Give refreshments to infusion patients when required. Give accurate and appropriate feedback to the immunology nurses on the care given to the patients and any changes in their condition. Keep clinic tidy, clean chairs and equipment following Trust Infection Control standards and cleaning/decontamination protocols. Organise own workload, demonstrating skills of time-management and prioritisation. Act as a chaperone to medical staff when required in the examination of patients. Assist with the storage and removal of used linen. Check sharps bins at each clinic and close and replace as necessary following Trust policy. Seek support for self and others following an untoward incident. Report and raise concerns in relation to poor practice, attitude, and behaviour of any health care professional through appropriate channels. Ensure that prior to using any specific medical device you have been trained and deemed competent and that is documented. Report any concerns immediately and any faults to the relevant department and ensure it is removed from service. As required undertake equipment checks and update records and restock items as required.

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Senior Mental Health Support Worker - £26,500 - £29,500 per annum (Salaries vary depending on experiences)

Hours – 37 hours per week, Monday – Friday 8am – 4pm, inclusive of bank holidays, including occasional weekend mornings.

Service – Project 12, Oxford.

What You’ll Be Doing:

The Project 12 team focus on supporting residents through person-centred planning and individual goals to aid recovery. The service covers two shared houses and staff provide client support from 8am to 4pm and weekend morning medication. The service aims to create a comfortable, safe and pleasant environment while helping residents work towards more independent living in the future.

As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment.

Our clients really appreciate the passion from our Support Workers too: “The staff are caring, kind, compassionate and understanding. They support me and care for me and are first class. I am happier now than I have been in years.” Client in Adult Services.

Overall job responsibility: Further detail can be viewed in the Job Description.


Lead shifts, delegating set diarised and daily tasks
Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered.
Ensure all staff are completing relevant health and safety tasks
Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training.
Work within a One Team Approach and ensure this culture permiates through out the team and lead by example.
Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team.
Undertake assessments of referrals and attend regular assessment and risk management training.
Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation.
Ensure risk is continuously assessed and risk management plans are kept up to date
Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People
Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities.


The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational.

Essential criteria:


GCSE’s in English and Maths (or equivalent)
A commitment to undertake continual personal development.
Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require.
An understanding of current approaches to mental health practice.
Have good knowledge of how to support with referrals and assessments
An understanding of equality, diversity and inclusion issues impacting people’s lives.
IT literate with experience using MS Office packages.
Good communication skills, written, verbal and listening.
A genuine interest in mental health and well-being with a commitment to delivering Response's mission.


What We Offer:


25 days annual leave and standard bank and public holidays.
Blue Light card and other discounted shopping.
Employee Assistant Programme - with access to free counselling.
Cycle to Work Scheme (after probation)
Enhanced family friendly leave.
Professional qualification sponsorship and study leave.
£500 refer a friend bonus scheme.
Optional health cash care plan with money off prescriptions and treatments
Wellbeing hub and mental wellbeing support app – approved by NHS.
Free flu jabs.
Free DBS application.


You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients.

If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 18/09/2024

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.

A very established and growing prestigious manufacturing company in Oxford is looking for an experienced Customer & Sales Executive to manage and process all the sales orders from quote generation, up selling to delivery of product to high-end customers.

You need to be confident and personable with excellent customer sales skills, professional attitude and appearance, prioritise work and work well under pressure and also able to follow strict adherence and implementation of the health and safety at works act as this is an essential part of the post.

Duties:

• Dealing with and processing of sales orders, enquiries, queries and quotes in a timely manner.
• Regular sales order check process.
• Managing department processes and ensuring they are kept up to date.
• Progressing sales orders and liaising with customers regarding product specifications, order detail, delivery, and special arrangements.
• Effective communication of product specifications to all relevant in-house parties.
• Maintenance of customer orders and customer data files on SAP and Google-Docs, and the logging of any communications with customers.

- Regular liaison with customers to ensure accuracy and completeness of all orders
prior to commencement of tender build. Developing customer relationships.
- Maintenance of hardcopy customer orders. Customer logos.
- Production of regular reports to support the sales function of the business.
- Working with the Sales Manager to provide sales administration support to our
client network and attend regular sales meeting.
- Answering telephone calls and general office duties.
- Assistance with trade show as directed by management.
- Preparation and distribution of sales and marketing material as directed.
- Assisting management with administrative support and management reporting.
- Providing secretarial support as and when required by management.
- Undertake basic accounting tasks as directed and price lists review.
- Career progression possibilities.

Education/Skills/Knowledge

• Customer Service knowledge essential
• GCSE Maths & English or equivalent
• SAP/ERP/CRM knowledge is preferable.
• Computer literate in all Microsoft products essential
• Previous experience of working as a customer service/administrator in either a sales, manufacturing or production environment would be preferred, however due to the attention to detail required in this role, previous experience of working in a finance role would also be considered.

Monday to Friday, salary offered is £35k - £38k depending on experience with full training given.
23 days holiday, a yearly bonus, private healthcare, pension and free parking.
Due to the location, you must have your own transport.

Senior Specialist Nurses will be able to; Use their expert knowledge and clinical judgement to decide whether to refer patients for investigations and discuss potential diagnoses with members of the wider MDT. Decide on and carry out treatment, which may include advice on the prescribing and de-prescribing of medicines, or referring patients to an appropriate specialist. Where appropriately qualified and registered with the NMC, prescribe for the initiation and titration of medication for symptom relief. Assess individuals, families and populations holistically using a range of different methods, using physical assessment and advanced history taking skills and other specialist health needs assessments. Ensure the provision of continuity of care. Assess and evaluate, with patients and /or carers, the effectiveness of the treatment and care provided and make changes as needed. Work autonomously within a wider health care team and as a lone practitioner. Work across professional, organisational and system boundaries and proactively develop and sustain new partnerships and networks to influence and improve health outcomes and healthcare delivery systems. KEY RESULT AREAS: Clinical Practice: Senior Specialist Nurses will: Work at an advanced level of practice within the specialist area of practice, autonomously as well as within a multi-disciplinary team and using self-directed skills. Work clinically to optimise health and wellbeing, demonstrate autonomous decision making related to comprehensive history taking and physical assessment of patients. Work at an advanced level drawing on a diverse range of specialist knowledge in complex decision making to determine evidence-based therapeutic interventions, which may include advising the wider MDT on the prescribing of medication. Plan, prioritise and manage complete episodes of care, working in partnership with others, delegating and referring as appropriate to optimise health outcomes and resource use, providing direct support to patients and clients. Act as key worker where this model exists. Use professional judgement in managing complex and unpredictable care events. Draw upon an appropriate range of multi-agency and inter-professional resources in their practice. Appropriately define boundaries in practice. Promote a high standard of advanced specialist nursing by initiating and coordinating the assessment, planning, delivery and evaluation of the holistic needs of patients/families through evidence-based practice following agreed policies, protocols and guidelines. Practice a high standard of communication including highly sensitive and complex information to develop and sustain partnership working with individuals, groups, communities and agencies. Utilise evidence-based information through a variety of communication media. Maintain adequate patient documentation to NMC requirements for all patients seen and advice given in any practice setting and contribute to clinical activity/data collection as required.

Suitable candidates will be able to evidence relevant experience and achievement in delivering tangible outcomes. Excellent organisation and communication skills will be an asset. Teach clinical workflows to end users and support in their application Mentor and support junior PSOs Liaise with IM&T staff to trouble-shoot equipment issues Assist Solution Leads with testing new workflows Provide adoption support for new functionality with a particular emphasis on Theatres support Work within a team of 12 to instil confidence in the Electronic Patient Record Systems Support clinical shifts, working 12 hour stretches including weekends and night shifts during go live periods with plenty of overtime opportunities available Must be able to work across all clinical sites of the OUH, including John Radcliffe, Horton Hospital, Churchill Hospital and Nuffield Orthopaedic

Patient Care Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care (see specific clinical skills). Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment as necessary. Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and well being. To assist all patients of all genders with their personal care needs, empowering patients, and/or families/carers and actively encouraging participation. This may involve maintaining hygiene needs for individuals such as helping patients to wash and dress themselves and assisting with toileting needs, maintaining privacy and dignity at all times. To asses and monitor the patients skin integrity and to report and document immediately any changes or concerns in their condition. To demonstrate clinical competence in order to undertake minor dressings and treatment and as specified in the plan of care and in consultation with the registered practitioner. To actively encourage all patients, families/carers to share the responsibility for maintenance of their health and to promote healthy living where appropriate and identified as part of the care plan. Assist patients to mobilise safely taking account of developmental/physical needs, using equipment and techniques as prescribed and recorded in plan of care and contribute to the falls and moving and handling risk assessment. Assist in the care of a patient requiring end of life care in accordance within their spiritual and cultural needs. Assist as appropriate in the support of families/carers of patients receiving end of life care. Recognise when a patients condition changes and seek advice and expertise from registered practitioners in accordance with Trust policy. Contribute to, understand and report identified patient risk assessments, e.g. nutritional assessment scores, slips, trips and falls assessment, e.g. Humpty Dumpty, use of medical devices as appropriate in line with Trust policy. To perform clinical observations (following appropriate assessment of competence) accurately recording using agreed electronic National Early Warning Systems such as SEND and report and escalate any concerns appropriately by reporting to the registered practitioner immediately. Participate in the initial assessment of patient needs under the direct supervision of a registered practitioner. To assist patients to meet their food and fluid intake giving attention to special diets, supplements, enteral feeding and cultural requirements and to recognise and understand the importance of adequate nutrition and hydration. In order to avoid malnutrition ensure an age appropriate nutritional assessment is undertaken for example, STRONG/MUST. All food, nutritional supplements and fluid intake should be recorded accurately as required. Seek support for self and others following an untoward incident. Report and raise concerns in relation to poor practice, attitude and behaviour of any health care professional through appropriate channels. Undertake patient transfer and escort duties between departments as appropriate and as per policy. Recognise where a patient or family member/carer is becoming agitated, disorientated or appears non-compliant with care or treatment, treatment, support colleagues and report immediately to a registered practitioner. Respond swiftly to individuals who require immediate assistance, are in pain, distressed, reporting to a registered practitioner. Competently obtain specimens as requested such as Mid-Stream Urine, stool, sputum, Urine analysis, hospital acquired infections and any more specialist specimen as directed by the registered practitioner ensuring accurate labelling and transportation as per Trust policy. Demonstrate good understanding of Safeguarding Children, the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as required **Please see full Job Description for more details**