Creative Support is a high quality provider of support to individuals with a wide range of care needs including learning disabilities, mental health and other needs. Employing over 5,000 staff members, we are continuing to grow at a fast pace nationally and are looking for dedicated, caring individuals to join our staff team in your local area.
We are looking for warm, flexible and experienced practitioners to provide person centred care and support in our Leeds Extra Care Service, which enables older people to enjoy an active and independent lifestyle.
You must be enthusiastic about the provision of services for individuals and have a good insight into current thinking and practice in the field.
You must have skills in positive communication and engagement and will be able to demonstrate unconditional positive regard for the people we support. You will also have skills in the assessment of needs along with positive and proactive risk management so that support planning for individuals demonstrates an active and fulfilling life with an emphasis on a ‘can do’ approach. It is expected that you will work flexibly to meet the needs of the service, including evenings, weekends and bank holidays.
This unique and challenging opportunity will provide you with an environment that encourages personal and professional development. We will provide you with on-going training to best meet the needs of the service users.

Vacancy Reference Number: 82019
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme

Job Title: Senior DevOps Engineer
Location: Leeds
Pay Rate: £750 per day (Inside IR35)

Company: Service Care Solutions
Contact: Lewis Ashcroft - Lewis.Ashcroft@servicecare.org.uk

Overview:
Service Care Solutions is seeking an experienced Senior DevOps Engineer to support the Digital Working Age Services team, particularly focusing on Universal Credit-one of the UK's most critical Government services. This is an opportunity to directly influence the core systems supporting millions in society. You will be a hands-on engineer and technical leader, responsible for designing, implementing, operating, and evolving new and existing services and infrastructure.

Role and Responsibilities:
As a Senior DevOps Engineer, you will:

• Work within a multi-functional agile delivery team, leading engineers and driving innovative solutions.
• Develop and maintain automated solutions to support quality, consistency, and reliability of critical services.
• Collaborate with cross-functional teams to deliver high-quality systems for agents and claimants.
• Provide technical expertise, mentoring and coaching other DevOps engineers.

Key Technical Skills:

• Proven experience in a DevOps environment, including Continuous Integration & Deployment.
• Strong Unix/Linux platform experience (preferably RHEL/CentOS) and proficiency in scripting languages (Bash, Python, Go).
• Expertise in cloud-based platforms, especially AWS.
• CI/CD pipeline implementation and maintenance (GitLab CI, Jenkins preferred).
• Skilled in Infrastructure as Code (Terraform, Packer, CloudFormation, Cloud-Init).

In addition, expertise in at least two or more of the following areas is required:

• Data Persistence: MongoDB/Atlas
• Messaging/Events Platforms: Kafka
• Observability Tooling: Prometheus, Grafana, Splunk
• Container Hosting Platforms: ECS/Fargate, Kubernetes
• Secrets Management: Hashicorp Vault, AWS Secrets Manager
• Identity Management: Entra ID, Keycloak
• Security: Cloud Security, CIS Benchmarks, DAST/SAST

Person Specification:
The ideal candidate will be adaptable, quality-driven, and strategically minded, with a passion for innovation and high standards in their work. A positive attitude, resilience under pressure, and strong interpersonal skills are essential for success in this role.

On-Call Requirement:
Due to the critical nature of these services, this role includes participation in a 24/7 on-call support rota.

Application:
If you're ready to take on a challenging role that directly impacts public services and improves the future for millions, please reach out to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk to discuss this opportunity further.

Total Hours: 37 hours per week –
7.5 hours NJC Scale Points 12 – 13, starting at £27,711 pa/pro rata
29.5 hours NJC Scale points 07 – 11, starting at £ £25,584 pa/pro rata
Fixed up to March 2026, with the possibility of extension

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

The Community Rehabilitation Enhanced Support Team (CREST) is a unique community mental health service providing intensive and flexible wrap around support for individuals across West Yorkshire (Leeds, Kirklees, Calderdale, Wakefield, & Bradford). Many service users have experienced long lengths of stay in locked hospital placements and are disconnected from their community. We work with service users and their family and carers prior to discharge, supporting them into step down provision and beyond.

The successful candidate will assist the CREST Peer Support and Recovery Co-Ordinator to provide effective team leadership and management of the service and deputise for the CREST Peer Support and Recovery Co-ordinator in their absence.

Information Session: Monday 11 November, 12pm – 1pm via MS Teams
To attend, please email recruitment@touchstonesupport.org.uk for a link.

Contact details: Tristan Batten (Peer & Recovery Support Coordinator) – tristanb@touchstonesupport.org.uk

As an employee of Touchstone, all successful applicants continually benefit from the following:
• Personal wellbeing budget
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Agile working opportunities
• Cycle to work scheme
• Access to counselling and 24/7 confidential staff Mindful Employer helpline
• Health and wellbeing and fun organisational staff away days
• Inclusive maternity and parental policies and pay
• A full range of staff and peer support networks
• Additional day of leave for a celebration day
• Learning and personal development opportunities

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. Further information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting www.touchstonesupport.org.uk or by e-mailing recruitment@touchstonesupport.org.uk. Please note that feedback is not provided to applicants who have not been shortlisted.

Proud member of the Disability Confident employer scheme

Recruit4Staff are proud to be representing their client, a group of companies in the construction industry, in their search for a Customer Service Executive to be based from the office in South East Leeds.

What our client is offering for a successful Customer Service Executive : -

• Salary £26,000 - £27,000 per annum (open to going up to £30,000 per annum for the right candidate)
• Monday to Friday (08:30 - 17:00)
• Permanent
• Free Breakfast on Site, Company Team Events, Friendly Environment, Holiday 20 days + bank holidays & Pension, Competitive Pension Contribution, BBQs, Birthday Off,

The Role - Customer Service Executive :

• Responsible for managing customer service on inbound telephone enquiries as well as email and webchat
• Responding to customer email and telephone requests
• Confirming prices and processing new orders
• Up-sell orders where possible and offer alternatives
• Assist customers with their invoice enquiries
• Meet KPIs: Customer Happiness, Orders Processed, Response Time

What our client is looking for in a Customer Service Executive :

• Previous experience working in a customer service driven role - ESSENTIAL
• Accurate data processing - ESSENTIAL
• Experience working in a construction / civils / building services industry - DESIREABLE
• Administration / Computer Literacy - ESSENTIAL
• Excellent telephone manner
• Culture Driven: Unity, Team Player, Good Communicator, Upbeat and down to earth

Key skills or similar Job titles: Sales Administrator, Sales Administration, Customer Service Admin, PO Administrator

Commutable From: Leeds, Wakefield, Rothwell, Wetherby, Castleford, Pontefract

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Northgate Lighting in Leeds are recruiting for an Apprentice Customer Service Executive/Order Processor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months.

Job Details:
1. Being the first point of contact for customers wishing to return an item and applying prescribed procedures effectively.
2. Answering incoming customer calls, dealing with their queries.
3. Answering customer emails.
4. Providing customer support.
5. Dealing with sales issues and customer complaints, investigating the detail and providing suitable and timely response to all queries.
6. Speaking with suppliers, chasing orders.
7. Working with manufacturing department to make sure customers’ requirements are met.
8. Dealing with returns, faulty or damaged items.
9. Contacting Customers relating to returns/faults/damages and obtaining information to speed the process.
10. Managing delays.
11. Making sure customers’ orders are fulfilled on time and any issues solved promptly.
12. Dealing with carriers and transportation.
13. Organising proof of deliveries.
14. Working closely with warehouse team regarding customers’ orders.
15. Attending monthly Group Customer Service meetings.
17. Assessing the issue, investigating the detail and providing suitable and timely response to all queries.
18. Escalating to Customer Service or Service Improvement Manager when necessary to ensure effective and timely service at all times.

Requirements:
Computer Skills – Microsoft Word, Excel, and Outlook.
Excellent Communication, both with customers and suppliers, within face to face meetings, and over email and telephone.
Ability to work as part of a team & independently.
Managing of own workload to achieve deadlines, working within a fast paced environment.
Highly IT literate, especially in Excel.
Previous knowledge of the lighting industry is advantageous however full training will be provided
Knowledge and use of CRM system, and Microsoft Dynamics NAV
Ability to prioritise heavy workload
Ability and willingness to work hours as required to complete the task.
Previous experience working in a customer service / sales environment.

Hours of work:
Monday - Friday 8:30am - 17:00pm with a 30 minute unpaid lunch break - 40 hours per week

Proud member of the Disability Confident employer scheme

Personal Care Assistant for senior lady either P/T or F/T @ £12.58/hr in Leeds

Apply at UKCIL.com. Reference: 2554678f

This role is to give personal assistance to a lady in her early 50's who needs help to live independently. She requires help with personal care, including styling her hair as well as doing household cleaning and cooking meals.

She is looking for someone who can live in with her over a 24 - 48 hour shifts but is willing to discuss other options. A typical shift is 8pm from one day through to 8pm the following night but this can be discussed if necessary.

Your role is to ensure she has all the assistance she requires with living her life day to day in her own home. You may also be required to accompany her on any outside activities.

You will need to be able to cook meals and prepare snacks as well as ensuring her home is clean and tidy, this also includes the laundry is washed, dried and put away ready for her use.

During the night she may wake and need to be turned or made more comfortable.

There needs to be some flexibility as somethings do not always go to plan and she can not be left without care.

She is a kind and caring lady to work for and is lovely to talk to.

Key Responsibilities

Services

• Meal Preparation
• Personal Care
• Domestic Care
• Social + Leisure activities
• Support to remain independent

Training

• Safeguarding Adults/Children

Please apply by clicking above or at ukcil.com

Package Description: Shift Details: days and nights, full-time and part-time roles available, alternate weekends At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career developmentand offer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We areseekingacompassionate,enthusiastic,and dedicatedindividualto join ourfriendly, award-winning team asSeniorCare Assistant. ABOUT THE ROLE Your focus asaSeniorCare Assistant will be tosupport and work alongside the Care team todeliverhigh standardsof personal care, providing a safe, caring, innovative, open,supportive,andinclusive environmentfor residents,visitorsand staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supportingresidents with their medication requirements. Undertakingstaff supervisions and supportingstaff with their development whererequired. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To besuccessfulin your application, youwill live our values of caring, supportive, honest,respectful,and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later yearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishingourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your careerdevelopmentandoffer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We areseekingacompassionate,enthusiastic,and dedicatedindividualto join ourfriendly, award-winning team asSeniorCare Assistant. ABOUT THE ROLE Your focus asaSeniorCare Assistant will be tosupport and work alongside the Care team todeliverhigh standardsof personal care, providing a safe, caring, innovative, open,supportive,andinclusive environmentfor residents,visitorsand staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supportingresidents with their medication requirements. Undertakingstaff supervisions and supportingstaff with their development whererequired. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To besuccessfulin your application, youwill live our values of caring, supportive, honest,respectful,and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishingourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare.Proof of eligibility to work in the UK.

Package Description: Shift Pattern:20.00pm - 08.00am At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your careerdevelopmentandoffer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We areseekingacompassionate,enthusiastic,and dedicatedindividualto join ourfriendly, award-winning team asSeniorCare Assistant. ABOUT THE ROLE Your focus asaSeniorCare Assistant will be tosupport and work alongside the Care team todeliverhigh standardsof personal care, providing a safe, caring, innovative, open,supportive,andinclusive environmentfor residents,visitorsand staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supportingresidents with their medication requirements. Undertakingstaff supervisions and supportingstaff with their development whererequired. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To besuccessfulin your application, youwill live our values of caring, supportive, honest,respectful,and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishingourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Responsibilities Introduce, lead and sustain a service design function to support the delivery of TIS and other trainee services. Deliver high quality outputs, that support the development and design of our digital products and services. Lead and provide professional direction and support for line reports. Help keep stakeholders and users informed. Essential criteria You will have understanding, knowledge, and experience of the following. Significant service design experience Developing and leading a service design function Engaging with users and understanding their needs User-centred design. Digital delivery, such as aligned to the Government Digital Service (GDS) Service Standards. Agile working. Communications to a wide and variable audience. Building and maintaining key relationships. Strong negotiating skills. Change management. Desirable criteria You may also have the following experience. Supporting a multi-disciplinary agile team. Supporting cross-service delivery Working with suppliers. Interpreting user feedback to inform change. Strategic service, or digital transformation involvement. Leading discovery and other significant research. If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Package Description: Shift Details: days and nights, full-time and part-time roles available, alternate weekends At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career developmentand offer a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We areseekingacompassionate,enthusiastic,and dedicatedindividualto join ourfriendly, award-winning team asSeniorCare Assistant. ABOUT THE ROLE Your focus asaSeniorCare Assistant will be tosupport and work alongside the Care team todeliverhigh standardsof personal care, providing a safe, caring, innovative, open,supportive,andinclusive environmentfor residents,visitorsand staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supportingresidents with their medication requirements. Undertakingstaff supervisions and supportingstaff with their development whererequired. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To besuccessfulin your application, youwill live our values of caring, supportive, honest,respectful,and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later yearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishingourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Customer Solutions Executive

Salary: £23,000 - £25,000 dependent on experience
Location: Leeds, West Yorkshire
Hours: 37.5 hours per week, Monday - Friday

Permanent Role

Are you an excellent communicator with a desire to help others? Our client is looking for a personable and competent individual with an excellent attention to detail to join their amazing team as a Customer Solutions Executive

The Key Duties of the Customer Solutions Executive
* Daily communications with customers via phone, email and social media
* Create and deliver innovative and forward-thinking solutions to customer concerns
* General administration and organisation of systems
* Deal with complaints and challenging situations whilst managing workload
* Work with other departments to support and deliver the best outcomes for the customer

The Key Requirements of the Customer Solutions Executive
* Previous experience within a customer service or contact centre environment
* Previous experience of case management and dealing with complaints
* IT skills - experience using MS platforms, softphone, email
* Excellent communication skills - both written and verbal

If you are interested and would like to know more, please apply to the role or call the Business Support Team at Search, Leeds, for more information

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of the multidisciplinary team. The jobholder will undertake a range of delegated clinical patient care duties under the support and supervision of a registered practitioner. The jobholder will assist in the overall implementation and evaluation of care as part of the multi professional team. The jobholder is expected to plan, implement, deliver and maintain high standards of patient care. The jobholder will be skilled in taking appropriate action(s) and acting on own initiative to achieve the planned outcome. The jobholder will contribute to the maintenance of an environment for effective care. The jobholder will be expected to lead a team of clinical support workers and apprentice clinical support workers. The jobholder will be expected to practice in accordance within Trust policies, guidelines, standards and statutory requirements and operate within defined competency boundaries. The jobholder will work within a ward, clinical department or community setting as part of a multidisciplinary team. The jobholder must comply with the wearing of PPE as appropriate to the clinical situation - this may involve wearing face masks for a considerable length of time.

Transformation



The NHS Transformation Directorate is a department NHS England that focuses on leading and supporting the transformation of healthcare services. Its aim is to improve the quality, efficiency, and accessibility of healthcare through various initiatives and projects.



The directorate works on integrating new technologies, digital solutions, and innovative practices into the NHS to enhance patient care and streamline operations. Key areas of focus typically include Collaboration Platforms, Mobile and Remote Working, Cybersecurity data analytics, service redesign, and the adoption of cutting-edge medical technologies. The overarching goal is to create a more modern, effective, and patient-centred healthcare system.
• Take responsibility for providing service reporting and analysis alongside general support to the Service Delivery Team.
• Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
• Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
• Work within Customer Service Operations, interact with internal and external stakeholders to tackle the root cause of customer issues and problems, focusing on improving the customer experience and make recommendations for delivering efficiencies where possible.
• Champion opportunities in the business to improve the customer experience and drive positive change to processes and systems whilst ensuring practices are in line with enhancing the customer experience.
• Be able to Identify and record problems and ensure they are assigned to the correct resolver group/service provider for investigation and diagnosis.
• Ensure all other SIAM processes are adhered to such as Change Management.
• Ensurethat all activities,concerns, and enquiries,etcarehandled accordingtoagreedprocessesandproceduresandtheabilityto deal sensitivelywhen presentedwith difficultandsometimeschallenging people and situations.
• Be adaptableto aconstantchangingand challengingenvironmentin a busyand demandingrole.

This post can be based in either Leeds or London



The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

See attached job description

Essential SFIA skills:

· Service level management

Monitors and logs the actual service provided, compared to that required by service level agreements.

· Incident management

Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.

· Customer service support

Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken.

Handling customer escalations and ensuring that steps are taken to understand the underlining root cause.



If you like what you have read and think you have the skills and experience, we needthendon'tdelay,applytoday!Wegetlotsofapplicationsforourrolesandso we sometimeshave toclose our posts early.Don'tmiss out!


This advert closes on Monday 2 Sep 2024

Proud member of the Disability Confident employer scheme