Total 9 Senior Executive level Customer Service job vacancies in Jackson, MS - Main Campus

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

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An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Nanyang Technological University, Singapore (NTU Singapore) is a research-intensive public university, which has 33,000 undergraduate and postgraduate students. The NTU School of Civil and Environmental Engineering (CEE) is a leading school for Sustainable Built Environment. It has about 50 faculty members and more than 1,100 students and is rapidly expanding its range of education and research activities.

As Senior Executive at the Office of Associate Chair (Students) of the School of Civil & Environmental Engineering (CEE) focuses on student care and wellbeing. The key purposes are to enhance the wellbeing, development experience of CEE students. 

The key responsibilities encompass the following:

• Coordinate with stakeholders to align care and support for CEE undergraduate students.

• Periodic monitoring and meeting with students who face wellbeing problems, as well as working with other NTU stakeholders. 

• Take charge of administrative matters that support the student leadership and mentorship for undergraduate students.

• Liaise with administrators to advise students who face academic challenges on their fulfilment of credit requirements.

• Maintain and update database of student care records.

Requirements

• Minimally a bachelor’s degree from a recognised University (degree in related field and/or work experience in the tertiary education sector will be preferred).

• A strong commitment and passion towards student wellbeing and support.

• Preferably knowledge and/or experience in counselling or interaction with young adults.

• Excellent team player with good interpersonal skills.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office (Word and Excel).

Responsibilities:

• Provide daily operational and administrative support for the functioning of labs and programmes

• Administrative support for procurement, installation, and troubleshooting of equipment

• Procurement of chemicals, consumables and inventory management

• Administrative support to researchers, students, and contractors for matters related to health, safety and other compliance

• Administrative support for the implementation of the NTU safety policy, safety audit, and safety training

• Administrative support for license matters

Requirements:

• Undergraduate Degree/Diploma in Chemistry, Physics, Material science or Diploma in Business Administration and other fields

• Experience in laboratory management is advantageous

• Documented experience in Microsoft Office applications (Word/ Excel/ PowerPoint/ Outlook)

• IT literate and good in Writing Skills

• Meticulous, organized, able to prioritize and multi-task.

• Team player with good communication and interpersonal skills

• Able to work both independently and as a team

• Able to work under pressure and meet tight deadlines

• Good interpersonal skills

• Good communication and writing in English

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.

• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.

• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.

• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.

• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).

• Respond to all technical emergencies raised by NSS Service Desk.

• Provide face to face IT support by appointment at One Stop Tech Lounge.

• Facilitate processing and tracking of other administrative activities.

• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.

• Maintain technical documentation related to configuration of IT/AV equipment and components.

• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience

• Proficient in problem diagnostics and resolution, with the ability to work autonomously

• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications

• Working knowledge on other IT domains, including software, hardware, servers and network operations

• Working knowledge in handling/operations on audio/video equipment and its infrastructure

• Preferred experience on programming, ServiceNow, data integration and ITIL Certified

The Renaissance Engineering Programme (REP) is one of the key programmes under the NTU Premier Scholars Programmes (PSP) to nurture students as future leaders of industry. It is a broad-based, inter-disciplinary programme which integrates engineering, science, business, technology management and humanities and prepares students to be future-ready. Other than studying locally, students have the opportunity to spend the third year overseas at one of the renowned partner universities, with professional attachment.

The Senior Executive’s primary role is to provide administrative and operational support for the undergraduate academic and examination matters under the REP. The position will play a pivotal role in providing administrative support for overseas exchange to students including pre-departure matters, post exchange matters and professional attachment matters. The position is also required to support the annual admission interview exercise. In addition, the position will manage all the digital media activities such as website, social media, publicity, e-newsletters, e-brochure, videos and outreach activities. Other roles include driving student engagement activities, support the accreditation exercise and site visit and keeping track of the career of alumni.

Responsibilities:

• Provide support for examination matters

• Schedule examination timetable and invigilation duties to ensure that there is no clash

• Ensure proper clearance of examination papers according to the procedures laid out by OAS

• Liaise with REP Fellows on the submission of examination papers

• Provide support to the Board of Examiners meeting and carry out analysis on examination results

• Provide support for special examination cases

• Handle examination appeal cases

• Handle Dean’s List for each cohort

• Monitor progress of weak students

• Provide administrative support for the Overseas Exchange Programme

• Assist with the administrative matters pertaining to pre-departure

• Assist with course mapping for the different specialisations in overseas partner universities

• Assist with post exchange support including credit transfer and surveys

• Prepare statistical reports on student data.

• Provide academic and administrative support to REP students

• Assign supervisors for students’ professional attachment

• Liaise with company supervisors for post attachment survey

• Ensure the fulfillment of credits under the programme

• Track and update student records and handle enquiries pertaining to professional attachment

• Develop a digital media strategy for the programme

• Assist with the editorial aspects of the website

• Coordinate all social media strategies for the programme

• Prepare a plan and pipeline activities to reach out to the different prospective applicants leading to the annual admission exercise and raise the branding of the programme

• Assist with the various communication materials to reach out to alumni

• Provide administrative support in the organising of student outreach events and engagement activities

• Work closely with student/alumni ambassadors and relevant departments on external student outreach events and activities and university-wide outreach events

• Assist with the various communication and publicity materials e.g, e-newsletters, e-brochures, videos

• Assist with town halls planning for different cohorts and follow up on actions

• Plan for academic mentoring initiatives every Semester

• Drive suitable student engagement activities monthly

• Secretariat support for department meetings

• Provide administrative support for the annual admissions exercise
      -    Arrange admission interviews in the format of multiple mini-interview 
      -    Prepare admission documents for the interview panel
      -    Engage the applicants post admission interviews and attend to their queries

• Provide administrative support for the accreditation exercise

• Ensure proper records of changes to the programme are well kept and update changes to the programme on a regular basis

• Assist with the accreditation exercise and site visit

• Prepare key statistical reports to meet the requirements of the accreditation exercise

• Provide administrative support for alumni

• Assist with the updating of alumni database and tracking of career of alumni

Requirements:

• Recognised Degree in any discipline

• At least 3 years of relevant working experience preferably in a tertiary institution

• Prior experience in programme management and operations in an institute of higher learning would be an advantage

• Good knowledge of IT skills in Microsoft applications

• Strong analytical thinking and communication skills, both written and verbal

• Good interpersonal skills with a genuine interest in interacting with students

• Strong in contents management and marketing for social media and website

• Good organisational skills and able to attend to details