Total 7 Senior Executive level Customer Service job vacancies in Gloucester, GL1 2TG

In line with the Trust Vision to provide the Best Care for Everyone Professional values To deliver therapeutic interventions, acting as a specialist clinician in palliative care using the principles of Occupational Therapy in an integrated and client-centred way supported by the Therapy Competency Framework. To assume responsibility for personal development and supporting the development and supervision of others by CPD (continuing professional development), linked to appraisal. To support evaluation and service development in the clinical area in line with national and local drivers Communication and interpersonal skills To communicate effectively with patients and carers potentially complex, sensitive or distressing information; in order to provide patient centred care, to encourage self-management, maximise rehabilitation potential and to ensure understanding of the condition. Patients may have communication, perceptual or cognitive/understanding difficulties. To communicate effectively and work collaboratively with medical, nursing, other allied health professions and other colleagues to ensure delivery of a co-ordinated multidisciplinary service. Leadership, management and team working To support leadership and work within the Therapy team in Palliative care, providing an effective and evidence-based service through assessing, planning and implementing treatment programmes.

This is a great opportunity to join NHS Gloucestershire ICB and be part of the children, young people and maternity team who work with partners to transform and develop service provision for children and young people in Gloucestershire. This post will provide full senior administration support for Childrens Continuing Care and Keyworker services delivering the NHS Long Term Plan vision across Gloucestershire providing support to children and young people with continuing care needs, learning disabilities and /or autism. Through early intervention and joined-up working across the system, NHS Gloucestershire and Gloucestershire County Council have a statutory responsibility to meet the health care, social care and educational needs of children and young people with continuing care needs. Keyworking aims to deliver a new and holistic way of supporting Children and Young People with a learning disability and/or autism and their families.

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

The post holder will work as an autonomous practitioner in liaison with other health professionals within a multidisciplinary team. To work with patients and those important to them to complete comprehensive, patient centred assessment and intervention that looks at helping with functional and comfort symptom management. To communicate with the multi disciplinary teams (MDT) to aid effective patient care, which will include taking an active role in team meetings, joint treatment sessions, case conferences and the Oncology Palliative Care Specialist Interest peer group meetings. Either working alone or as part of the multi-disciplinary team, to make recommendations for appropriate and timely discharge/transfer from hospital. To consolidate and learn new skills and competencies to provide holistic care using the Therapy Competency Framework. To develop clinical reasoning and treatment techniques through the active participation in training and development. To consolidate knowledge and skills learned through this process with the direction of senior staff, and deliver evidence-based training. This will involve facilitating own learning opportunities, reflecting on practice and learning through this process. To provide education, support and guidance in palliative care for therapy staff, undergraduate students and other medical and healthcare staff, in order to develop clinical skills and to promote consistency of practice. This includes devising and delivering training programmes. As well as promoting effective communication with therapy, consultant, nursing and other healthcare staff in order to agree an inter-professional approach to patient management and ensure equity of care. To participate in service and policy development and support the implementation of policies and service improvements. In order to maintain and achieve Government, Trust and Therapy targets. This will include effectively planning, organising and balancing clinical and non-clinical activities such as meetings and administration. To contribute to the Clinical Governance and Quality agenda by active participation in service initiatives, health and safety and risk management. To maintain clear, accurate and concise patient records in line with departmental and professional standards and include relevant outcome measures. This will include writing patient reports for e.g. medical practitioners and solicitors requests. To comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters.

Role overview

Do you have experience working with Refugees?




Maybe you are a support worker with transferrable skills. We may have just the role for you...







CCP is excited to have been awarded a new contract from Gloucestershire County Council, to provide support and accommodation to
refugees who have been granted leave to remain by the Home Office. As a Senior Support Worker, you will provide vital support to
refugees living in our supported accommodation building in Abbeydale, Gloucester. This is a full-time position working 12.25 hour
shifts, in our Accommodation Based Services team.




In this role, you will provide vital practical and emotional support to residents, promoting their independence through
trauma-informed care and strong relationships. You will host group and individual training sessions, connecting residents to
broader support networks.




You will tackle language barriers by improving residents' English skills, collaborating with ESOL and Adult Education programs.
Collaboration with various agencies will address cultural awareness, domestic abuse, housing, health, and substance abuse
sensitively.




Given the temporary nature of the accommodation, your focus will be ensuring residents are ready to move on within a three-month
timeframe. You will enhance their independent living skills, help access benefits, foster community engagement, aid employment
searches, and identify housing opportunities.




As a Senior you'll assist in the recruitment, selection and induction of new members of the team focusing on supervisions,
appraisals, and other quality measures.




To excel, you will need patience, kindness, resilience, and professionalism, and proficiency in English, ideally along with either
Persian, Arabic, Kurdish, Albanian, Tigrinya, Vietnamese, or other refugee language skills.




About Us




Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family
breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire,
Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.




Benefits




* 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more*
* Enhanced pension and sick pay
* Death in service benefit
* Free subscription to Benenden Cashback plan or Perkbox Discounts




Why choose CCP




1. Investors in People Gold accredited employer, committed to making the workplace better for you.
2. Excellent training and support to help you excel in your role.
3. A voice in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.
4. Access to a Workplace Welfare Manager for support when needed.
5. Be part of an organisation that delivers social value; check out our latest Impact Report https://impact.ccp.org.uk/
[https://impact.ccp.org.uk/]




Are Your Values Aligned with Ours?




We look for staff who embody our SPIRIT values:




Show gratitude and appreciation of others.

Demonstrate personal and professional pride.

Integrity is everything.

Reflect and learn.

Continuous improvement.

Take your best self wherever you go.




How to Apply




If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP.




Position: Senior Support Worker (Supported Accommodation) Job ID 775

Hours: Full-time 39.375 hours per week.

Contract: Permanent

Location: Abbeydale, Gloucester

Pay: £24,412 per year based on full-time 39.375 hours per week

Closing Date: 11:59pm, 10th January 2024 - CCP reserves the right to close the job advert early if needed.




CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.




Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working
toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to
satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring Services, paid for by CCP.




Please review the attached job attachments for further insights.




*Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be
compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing
additional holidays is capped at 5 per year.




INDHP

1. To assess patients, identifying patients problems, potential complications and contraindications and referring back for assessment by a registered practitioner when necessary. To be able to assess, evaluate, progress and report back and assist the multi disciplinary team (MDT) in identifying and planning treatment options and ongoing therapy interventions. To identify and organise/undertake appropriate follow up treatment within a delegated framework of responsibilities, reporting back to registered staff and referring on to other agencies when necessary. This could include virtual or face to face follow up, home visits and post clinic phone calls. 2. To use clinical reasoning skills to agree functional goals and develop and evaluate the treatment plan. To implement and progress treatment programmes in order to promote physical / functional independence. To include the instructing of patients on functional exercise, the assessment and issuing of equipment for activities of daily living. Assessing and instructing patients in the safe use of mobility aids and equipment for activities of daily living, and practice activities of daily living such as mobility, safety on the stairs, dressing and bathing. 3. To provide a collaborative assessment and treatment approach to reduce repetition of information and provide a seamless pathway of rehabilitation from assessment through to discharge, with appropriate follow up intervention post discharge. To improve the cross partnership working process by communicating as a key member of the multidisciplinary 4. To exercise autonomy in the management of the caseload in the clinical area, to include making decisions about allocation of work to other staff, both registered and non-registered. To undertake specific unaccompanied work and organise own caseload comprising of patients with predictable and unpredictable conditions. 5. To use verbal and non-verbal communication tools to communicate effectively with patients/carers. This may include education, motivation, persuasion, and This will include patients/carers who may or may not have barriers to communication through cognitive or physical impairment e.g. hearing or visual impairment, confusion and depression. 6. To monitor and report back to the registered practitioner and/or other members of the multi disciplinary team (MDT), regarding progress and changes in the patients condition or deviation in the expected care pathway, to ensure safety and the achievement of agreed This may include representing the therapists at MDT meetings. 7. To be responsible for the supervision of less experienced support workers including appraisal and To take a lead role in the induction of new staff into the clinical area. To support the supervision of less experienced staff and undergraduate students. To contribute to the training programme in the clinical area, passing on speciality specific knowledge to others. 8. To participate in own continuing professional development (CPD), including supervision, appraisal and training to ensure competency, service quality and meet the clinical governance agenda and organisational goals. 9. To undertake administrative and housekeeping tasks to support the Therapy team and ensure the ongoing care and rehabilitation of the patient. To include making accurate and legible entries in the therapy and multidisciplinary patient records. This will involve discharge summaries, reports and transfers to other agencies. To contribute to measuring the treatment outcomes and audit activity related to the To contribute to the development of the service, and representing the Therapy service at meetings when delegated. 10. To prepare the clinical area/storage area and the patient, for delivery of safe and effective treatments in a clean environment eg. securing drips, drains, wounds and catheters and maintain treatment/storage areas to comply with Health and Safety and Infection Control standards. To monitor and maintain stock levels of equipment and consumables to ensure smooth service 11.To participate in the weekend working rota where applicable, following a period of induction, training and assessment. 12.To comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters. Communications and Working Relationships To provide, receive and interpret routine information to and from the following to achieve effective patient care: - Patients - Families and carers - Therapy team - Multidisciplinary team - Internal and external organisations - Voluntary organisations - Public Most Challenging Part of the Job - To embrace the principles of both Occupational Therapy and Physiotherapy, bringing them together to work in an integrated and client-centred way - To provide high quality therapy in a fast paced, changing working environment within the resources available, to ensure the delivery of Trust targets - To motivate the patient to take part in rehabilitation and to promote independence, when there may be reluctance or communication difficulties Physical Effort and Working Conditions - Frequent daily manual handling of patients with or without equipment with a range of weights and disabilities. - Daily manual handling of equipment with a range of weights, sizes and shapes and over varying distances. - Frequently carrying out tasks involving bending, kneeling, and reaching on occasions in confined spaces as part of therapy intervention in the hospital setting and occasionally in the service users home. - Daily exposure to contagious/bodily fluids and, or home environments which pose infection control risks. - Frequent exposure to emotional distress when dealing with relatives and/or carers of service users coping with uncertainty, loss of status/role and physical change. - Occasional use of VDU - Occasional exposure to intoxicated, aggressive or abusive patients or - Frequent exposure to patients with cognitive deficits leading to; agitation, lack of insight, distress, denial, anger and challenging - The ability to drive and have access to a vehicle to travel to community sites outside of GRH & CGH will be required. This job description may be amended by management through consultation with the postholder in order to reflect changes in, or to, the job.