Total 11 Senior Executive level Customer Service job vacancies in Edinburgh, EH16 6AP

Job Description

CF Children, Education and Justice Services

Senior Early Years Officer
St John Vianney Primary Early Learning and Childcare

Salary: £36,312 - £42,717
Hours: 36 per week

A new nursery has just got going at St John Vianney Primary ELC. We are in our second year since opening a new building and building a new team.

There are two Senior Early Years Officers who work together to support the staff team, and one of them is going on leave. We need the right person to step up and fill this role.

We are dedicated to making children's rights a lived reality for our children and their families. We are looking for someone who can help us to drive this priority.

The post will come with considerable interaction with ASL support services and Health Visitors, and if you are used to maintaining these relationships then we would like to hear from you.

There are two SEYOs at the nursery and both work 50% in the office and 50% in the playspace. Our nursery is open 8-6 each day, and this is a full time, all year role.

This post is an opportunity to work at the heart of a new nursery with a learning culture, striving for excellence. We hope that you will bring a commitment to Our Behaviours and the highest standards for our children.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Senior Practitioner, Foster Care Team
The Drumbrae Library Hub

Salary: £42,717 - £50,550
Hours: 36 per week

This post is within the Specialist Disability Foster Care Team.

We require a motivated, experienced individual to support and sustain a flexible range of family-based care placements to meet the needs of children and young people, aged from birth to twenty-one years of age who live with a range of complex needs. The successful candidate will demonstrate an enhanced ability in the recruitment, assessment and supervision of carers.

The successful applicant will demonstrate an enhanced ability to manage, with support, a range of complexities within their casework. The successful applicant will support the application of The Service Improvement Plan. An ability to support and facilitate carer training is essential.

The successful candidate should evidence significant experience in children and families settings and be competent in supporting carers to provide a high standard of care to children and young people who live with a range of complex health and development needs. Any applicant must be able to demonstrate an understanding and application of Regulations, Policy and Legislation relevant to foster care.

The successful candidate will;

- Undertake the recruitment, preparation, and assessment of carers.

- Develop and deliver training programmes for foster carers.

- Manage existing carers and ensure service delivery meets the needs relating to children and young people in foster care living with complex health and developmental needs.

- Will develop and sustain effective working relationships with Practice Team colleagues and other professionals to ensure the services provided by Family Based Care are responsive to need and at a high standard.

- To take an active role in the Service Improvement Plan and demonstrate leadership skills and qualities which support delivery.

- To support safeguarding of children and young people demonstrating experience and knowledge of child protection.

- To support the FBC Intake duty service and demonstrate an ability to lead day to day practices and decision making.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Requirements

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Senior Early Years Officer - fixed term until 13/06/2025
Sighthill Early Years Centre

Salary: £36,312 - £42,717 (pro-rata for part time)
Hours: 18 per week, 52 weeks - Monday, Tuesday, Wednesday

Sighthill Early Learning and Childcare offers high quality learning and play experiences to children from birth to 3 years of age, where nurturing and wellbeing are at the heart of everything that we do. We work in partnership with our families to promote children’s learning and development; helping to close the attainment gap and ensure equity for all. Our setting is a very natural environment with a large outdoor area. We encourage our team to strive for high standards with support and development opportunities available at all levels.

We are now seeking to recruit a passionate and committed Senior Early Years Officer to join our team on a fixed term basis basis as we continue to develop our service. The hours of work are:

Monday 8am - 4pm, Tuesday 8am - 3.30pm, Wednesday 8.30am - 1230pm

The successful candidate will have proven experience in an Early Years setting and relevant experience of working with parents and carers.

You must have an HNC Childcare & Education or equivalent. In addition to this you must have or be working towards Level 9 SCQF or BA in Childhood Practice.

Please refer to the attached document for further information regarding the role and the essential qualifications and requirements.

Please note that this is a 52 week position.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children’s, Education and Justice Services

Senior Social Worker, Justice Services
Grindlay Court Justice Services, Edinburgh

Salary: £42,717 - £50,550
Hours: 36 per week

Edinburgh Justice Services are looking for an enthusiastic individual to join us as a Senior Social Worker in our Justice Practice Team. This is a fantastic opportunity for someone looking to work within an experienced, professional and dedicated management team.

Edinburgh Justice Services are committed to providing high quality services while ensuring a compassionate approach to service users and supporting staff wellbeing. We offer a high level of training to support continuous professional development and to deliver a broad range of services and interventions, including established, accredited, group work programmes and we are implementing Trauma Informed Care approach.

The Senior Social Worker is accountable to the Justice Practice Team Leaders and duties include, but are not limited to:

• ensuring the team provides reports and assessments for Court and the Parole Board; provides Throughcare for those in custody and the community,
• undertaking quality assurance to ensure a high quality of practice is maintained and adherence to the Council’s statutory obligations, policies and procedures;
• providing professional support, supervision and leadership to a group of staff,
• maintaining a direct involvement in social work practice;
• contributing to multi agency risk assessment/management and public protection.

Candidates must demonstrate excellent communication and interpersonal skills, an understanding of National Outcomes and Standards and public protection, and be willing to work in a dynamic environment.

Candidates will have a degree in Social Work and be registered, or eligible to register, with the SSSC.

Hear more from colleagues about Working in Justice Services

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Requirements

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Senior Early Years Officer
Gilmerton Early Years Centre

Salary: £36,312 - £42,717
Hours: 36 per week

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Education and Children's Services

Teacher of Support for Learning (Senior Phase)
Tynecastle High School

Salary: £32,217 - £48,516 (pro-rata for part time)
Hours: 20 per week

Our collegiate aims are to ensure all young people, regardless of background, achieve their dreams and to empower our young people to become, successful, responsible, confident, and effective citizens of their community and wider society. Tynecastle Learning Community is a diverse, ambitious, and thriving cluster of 4 primary schools, Balgreen, Craiglockhart, Dalry and Stenhouse all feeding into Tynecastle High School. We are complimented by 2 standalone Early Years Centres, Balgreen and Tynecastle Nurseries. The school role is currently 829.

We strive to create an environment of respect and inclusion, ensuring our young people have the opportunities to acquire, demonstrate, articulate and value the knowledge and skills that will support them as life-long learners. We are committed to offering the best possible learning experience to our learners, whoever and wherever they are.

We are looking for an excellent classroom teacher who shares our values and will enhance the opportunities for our learners. The role is a fantastic opportunity to work across a learning community, further develop leadership skills, tackle the attainment gap and will in the first instance, focus on improving outcomes for P7-S1 pupils before extending the successful model from P5-S3.

For further information please visit our website at www.tynecastle.edin.sch.uk or to discuss the post please contact Ms Hazel Kinnear, Head Teacher, on 0131 337 3488.

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Edinburgh Health and Social Care Partnership

Senior Care and Support Worker Complex Care
Castle Crags Care Home

Salary: £30,751 - £36,312
Hours: 36 per week

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Corporate Services

Customer Engagement Senior Officer
Waverley Court

Salary: ££36,312 - £42,717 per year
Hours: 36 per week

Working with colleagues in the transactions teams to enhance the service they provide by using the feedback received to inform training needs, improve processes, and identify potential improvements to service delivery. The post holder will be responsible for the performance, efficiency and development of the Complaints Team responsible for dealing with a wide variety of customer feedback and VIP correspondence into and out of the Council. The post will ensure transactions are dealt with effectively and efficiently whilst delivering high levels of customer satisfaction. In addition, they will support the Customer division on other projects and initiatives that support the Council’s strategic objectives. The postholder will be responsible for ensuring statutory, legal and financial compliance across the service area providing regular monitoring reports to Senior Management.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Customer Service Executive - Investments

Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team.

Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds.

Start date - ASAP
Salary - Up to £25,000 with fantastic benefits such as performance related bonus yearly, Hybrid working, Excellent Pension scheme, Private health and so on.
Working Hours - Monday to Friday - 35 Hours per week between 8am - 6pm - 1 hour Lunch, 1 Saturday shift every 5 weeks 9am - 12pm
Location - Edinburgh City Centre - Hybrid working after probation period

Key Responsibilities:

* Handling incoming calls and mail from new and existing customers and resolving queries
* Communicating with both internal and external customers
* Inputting and maintaining client data with accuracy on systems
* Handle all aspects of a customer's journey from account opening to closure or transfer of account
* Monitoring of transfers of assets/cash from other institutions
* ISA subscriptions and transfers
* Processing of cash transactions on behalf of customers
* Preparation and processing of all new client documentation and amendments
* General record keeping and electronic filing
* Set up and maintaining of online access for all digital portals
* Assisting and resolving customers queries with online access
* Adhering to Conduct Risk standards

To be considered for this role you must be able to demonstrate the following experience and competencies:

* Previous Customer Service/administration experience background from financial services is beneficial however not essential
* Good attention to detail, maintaining accuracy when completing written and numerical based tasks.
* Clear and concise communication skills - oral and written, with ability to communicate professionally with clients and colleagues
* Takes accountability for own work, with ability to meet deadlines/work within restricted timescales
* Able to prioritise workload and identify when they need support to achieve goals
* Flexible and reliable team member and willing to support more junior and senior members of the team as required.
* Ability to work on own initiative to achieve required results
* Collaborative and inclusive approach to work
* Adapts to change quickly and easily

If this sounds like you, then let it be you and apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

Children’s, Education and Justice Services

Senior Social Worker, Justice Services
Grindlay Court Justice Services, Edinburgh

Salary: £42,717 - £50,550 per year
Hours: 36 per week

Edinburgh Justice Services are looking for an enthusiastic individual to join us as a Senior Social Worker in our Justice Practice Team. This is a fantastic opportunity for someone looking to join an experienced, professional and dedicated management team.

Edinburgh Justice services are committed to providing high quality services while ensuring a compassionate approach to service users and supporting staff wellbeing. We offer a high level of training to support continuous professional development and to deliver a broad range of services and interventions, including established, accredited, group work programmes and a Trauma Informed Care approach.

The Senior Social Worker is accountable to the Justice Practice Team Leaders and the post holder will be expected to:

• ensure the team provides reports and assessments for Court and the Parole Board and Throughcare for those in custody and the community,
• undertake quality assurance to ensure a high quality of practice is maintained and adherence to the Council’s policies and procedures;
• provide professional support, supervision and leadership to a group of staff,
• maintain direct involvement in social work practice;
• contribute to multi agency risk assessment/management and public protection.

Candidates should demonstrate excellent communication and interpersonal skills, an understanding of National Outcomes and Standards and public protection, be willing to work in a dynamic environment.

Candidates will have a degree in Social Work and be registered, or eligible to register, with the SSSC.

Hear more from colleagues about Working in Justice Services and follow us on Twitter at @edincounciljobs

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Customer Service Executive - Investments

Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team.

Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds.

Start date - ASAP
Salary - Up to £25,000 with fantastic benefits such as performance related bonus yearly, Hybrid working, Excellent Pension scheme, Private health and so on.
Working Hours - Monday to Friday - 35 Hours per week between 8am - 6pm - 1 hour Lunch
Location - Edinburgh - Hybrid working after probation period

Key Responsibilities:

* Handling incoming calls and mail from new and existing customers and resolving queries
* Communicating with both internal and external customers
* Inputting and maintaining client data with accuracy on systems
* Handle all aspects of a customer's journey from account opening to closure or transfer of account
* Monitoring of transfers of assets/cash from other institutions
* ISA subscriptions and transfers
* Processing of cash transactions on behalf of customers
* Preparation and processing of all new client documentation and amendments
* General record keeping and electronic filing
* Set up and maintaining of online access for all digital portals
* Assisting and resolving customers queries with online access
* Adhering to Conduct Risk standards

To be considered for this role you must be able to demonstrate the following experience and competencies:

* Previous Customer Service/administration experience is preferred from financial services background
* Good attention to detail, maintaining accuracy when completing written and numerical based tasks.
* Clear and concise communication skills - oral and written, with ability to communicate professionally with clients and colleagues
* Takes accountability for own work, with ability to meet deadlines/work within restricted timescales
* Able to prioritise workload and identify when they need support to achieve goals
* Flexible and reliable team member and willing to support more junior and senior members of the team as required.
* Ability to work on own initiative to achieve required results
* Collaborative and inclusive approach to work
* Adapts to change quickly and easily

If this sounds like you, then let it be you and apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.