Total 2 Senior Executive level Customer Service job vacancies in DE24 8BY

Job Description

Senior Healthcare Assistant

Hourly Rate: up to £12.82 + enhancements

Hours: 37.5

Please note that our client is not currently offering Tier 2 sponsorship.

Here at Willing Care, an exciting opportunity has arisen for a Senior Healthcare Assistant to join one of our client's growing Care team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care.

Requirements for the Senior Healthcare Assistant:

• S/NVQ/QCF Level 3
• 2 years experience in care in the UK
• Have previous care experience
• Leadership and supervision skills

About the service:

A specialist neurological care centre for the adults over the ages of 18 with a range of complex care needs.

Benefits for a Senior Healthcare Assistant:

• Enhancements for nights and weekends
• Private pension
• Blue Light Card
• Free parking
• Free Uniform
• 35 days annual leave

Duties and Responsibilities of a Senior Healthcare Assistant:

• Acting as a positive role model; provide effective supervision and guidance for the team; contribute towards their performance and professional development
• Communicating any concerns to senior management
• Ensuring the implementation of individual care plans, undertaking routine tasks and activities as directed
• Providing practical support and responsive care to residents who require assistance with personal care needs
• Observing and monitoring the wellbeing of residents, ensuring that any changes are referred and documented
• Monitoring and allocating work for HCAs
• Developing and maintaining a good professional relationship with residents, colleagues and visitors
• Undertake administration of medication training and administer medication to residents

We are seeking a Senior Healthcare Assistant who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL78001/AP

Senior Customer Engagement Consultant
UK Remote with regular travel across the UK
Job Summary
This is an exciting time for Babington as we evolve our Customer Engagement strategy and structure to ensure we’re in the best shape for the future. This position will prioritise your focus on three main areas:
You’ll work closely with the Head of Customer Engagement and the wider Customer Engagement team, focusing on developing Babington’s existing relationships and identifying, engaging and winning new business opportunities to ensure our continued growth.
As such you’ll be an experienced sales professional / account manager who understands and holds funded learning experience and has previous tenure operating in this sector in a sales and partnership capacity. You will be aligned to one of our 4 market verticals: Public Sector / Financial Services / Tech Media and Telco / FMCG & Logistics.
Required Responsibilities

Account Management: You will be responsible for account growth through repeat business and/or new programmes and services and have the depth of experience and sector knowledge to build a robust pipeline of activity.


Networking: You will identify opportunities for Babington to participate in industry events, conferences and networking opportunities and develop your relationships with industry peers and prospective customers developing your profile as a subject matter expert both internally and externally.


Proposal Development: You will be responsible for engaging and collaborating in extensive discussions with customers to understand their pain points and desired outcomes, gathering relevant information to ensure all Babington proposals address key customer requirements, align with their expectations and resolve any issues which may prevent successful delivery.


Market Analysis: You will be accountable for conducting market research to identify prospective customers, new business opportunities, understand market trends and develop a deep understanding of the funded learning and apprenticeship / competitor landscape.

Skills & Experience

Demonstrable experience of consistently meeting or exceeding targets & KPI's over a 0-12 month period.


Minimum of 3 years proven experience and exposure building robust relationships and will be responsible for transitioning this experience to allow you to become our customers ‘trusted advisor.’


Minimum 2 years experience of working with customers within the relevant industry, to provide suitable and relevant solutions.


Minimum of 12 months’ proven experience managing customer accounts, with the responsibility for ensuring customer satisfaction.


A good understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements. You will be able to demonstrate your previous proven experience supporting customers to implement apprenticeships, within one of Babington’s 4 vertical markets.


Proficient in using a CRM package to record and manage all customer interactions and sales activities.


We are a national business and so are most of our customers. You’ll have a full driving licence and be comfortable spending 2 - 4 days a week traveling to spend time with customers.

Benefits

Work from home
Flexible Working Hours
Tailored Induction Programme
Professional Development
My Babington Rewards
Bupa Healthcare Plan
25 Days annual leave plus Bank holidays
Additional annual leave purchase scheme
Employer Pension contribution
Employee Mortgage Service
Wellbeing Centre

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.