Total 4 Senior Executive level Customer Service job vacancies in Cheltenham

On Offer:

Excellent Remuneration; $80,000 - $110,000 Super
Salary Packaging (including novated leasing)
Hybrid position with clinical and community sessions
Work with a leading national provider of healthcare provision
Laptop and mobile phone provided
Employee Assistance Programme
Company-sponsored team events and awards
Flexible working including adjusted hours, work from home and ability to manage your schedule
Discounted health insurance premiums
Opportunity to earns bonuses and financial incentives
Purchased leave
Professional Development allowance: $1,500

The role:  As a Senior Behaviour Support Practitioner in this dynamic not-for-profit organisation, you will lead the provision of comprehensive behaviour support services in the community. Working with individuals presenting with complex behaviours of concern, including those with intellectual disabilities and mental health challenges, you will focus on delivering person-centred, evidence-based interventions that improve quality of



... Click here to view more detail / apply for Senior Behaviour Support Practitioner- Hybrid

Crofton Springs, Cheltenham. ***NEW CARE HOME OPENING 2024*** As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, youll have a wonderful opportunity to give something back to those people. For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and youll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a residents family on the phone, youll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication. One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

Crofton Springs, Cheltenham. ***NEW CARE HOME OPENING 2024*** As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, youll have a wonderful opportunity to give something back to those people. For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and youll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a residents family on the phone, youll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication. One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

Role: Senior Service Delivery Specialist (Project Co-Ordinator)
Fixed Term Contract 12 months initial (FTC)
Location: Cheltenham - commutable

In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.

Key Responsibilities:
Create and maintain project plans and track progress to ensure successful delivery of projects.
Liaise internally with colleagues to ensure all quality standards are achieved.
Maintain strong relationships with members of the client team.
Produce insightful reports for clients to support the management of their programmes and events.
Raise issues that may impact the RAID log
Escalate risks to ensure appropriate action is taken to mitigate them.
Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships.

Key Skills / Experience Required:
Great Microsoft Office - including Excel using vlook up, pivot tables highly desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines with high levels of accuracy
Experience of implementing improvements to business process
Experience in offering solutions to more complex queries

#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.

Down time:
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. 

How we'll help with finance matters:
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme. 

Personal growth:
Learning and opportunity is at the core of what we do - and that applies to you too! 
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.  

Our people:
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this. 
  
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. 

If this is what you're looking for, here are the next steps: 
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - or email me: - happy to help!

Proud member of the Disability Confident employer scheme