Total 10 Junior Executive level Customer Service job vacancies in Shreveport, Louisiana

• Provides administrative support to all sections in Medical Service
• Assists in coordinating Medical Service administrative activities and programs
• Provide accurate budget information to leadership for presentation to the budget committee for funding
• Resolves budgetary discrepancies that arise due to changes that occur during the procurement, obligations, and delivery process
• Maintains fee basis control point to include receiving and processing invoices for payment
• Serves as Medical Service liaison to obtain information needed to expedite the processing of requests, data or reports
• Utilizes VISTA programs and CPRS (Computerized Patient Record System) to perform duties

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Referral Coordination Team (RCT) Advanced Medical Support Assistant (AMSA) works collaboratively with the RCT
facility OCC program, the Patient Aligned Care Team (PACT) and Specialty Care clinicians and other staff within VA and outside VA. The RCT AMSA is responsible for interpreting and verifying clinical RCT member guidance and/or provider orders in accordance with the VHA national scheduling guidelines to schedule, cancel, re-schedule patient's appointments and/or consults. The RCT AMSA is responsible for: monitoring the Unable to Schedule entries; monitoring outpatient appointments for areas of responsibility and other areas as assigned; ensuring timely action is taken on referrals, verifying and updating demographics, verifying basic eligibility. The RCT AMSA may be asked to enter no show information. Duties may include, but are not limited to:

• Performing assigned duties that promotes quality health care, outstanding customer service, and the maintenance of an environment serving the Veteran.
• Reporting any backlogs and difficulties in meeting deadlines.
• Scheduling appointments and consults for the patient and manages worklists as outlined in VHA policy.
• Maintaining the consult tracking package.
• Determining Mission Act/Community Care eligibility by running the Decision Support Tool (DST).
• Ensuring maximum utilization of clinic appointments by filling open appointment slots as cancellations occur.
• Collecting data required for Means Tests and enters accurately in Vista in the appropriate system to assure maximum third-party reimbursement and priority status.
• Utilizing various software, hardware system products, and data portals used to transfer, and capture information electronically used in the support of the daily operation of the RCT and/or Specialty clinics.
• Participating in the RCT huddles and other meetings as requested.
• Providing clinic scheduling information to clinical RCT staff as requested.
• Assuring that all telephone calls are handled in a prompt and courteous manner.
• Ascertains the nature of the call and determines the appropriate action.
• Assisting with requests for information from patients and/or staff members, and refers individual to the appropriate person or service.
• Relaying messages to team members when appropriate.
• Ensuring confidentiality of the variety of material that will be handled by the organization's rules and regulations governing confidentiality, and governing the release of records containing information regarding the treatment of drug and/or alcohol abuse, Sickle Cell Anemia and infection with Human Immunodeficiency Virus (HIV).
• Contacting the patient and discusses options for internal/direct VA care vs. Community Care when the Clinical RCT determines it is appropriate, based on clinical complexity requested.
• Demonstrating understanding of the purpose of the Standard Episode of Care (SEOC) and applies appropriate SEOC when the admin triage tool indicates a basic level of care coordination.
• Scheduling appointments in the community based on VA scheduling preferences, Community care eligibility criteria, and established community care scheduling processes when appropriate.
• Conducting admin triage on consults/referrals when appropriate using the admin Triage Tool to identify level of care coordination.
• Canceling and processes referrals/consults based on VHA directives and SOPs.
• Reviewing RCI/RCT and OCC guidebooks and applies knowledge to consult management process.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Supervisory, Medical Support Assistant in Community Care is aligned under the direct supervision of the Deputy Chief, Community Care. The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:

• Plans and directs administrative and technical duties in support of referral management
• Assigns and evaluates work of subordinate staff
• Resolves complex problems so that patient services are met
• Evaluates new products, equipment, and systems and makes recommendations
• Identifies educational and training needs
• Makes final decisions on staffing selections
• Evaluates performance and takes disciplinary actions
• Plans and directs activities for support staff
• Extracts and analyzes data for reports
• Schedules appointments, consults, and tests
• Ensures transfer or medical records from and to the VAMC and other facilities
• Tracks patient's appointment status in the community
• Reviews VSSC or other reports to validate consult tracking
• Makes follow-up calls on a daily basis
• Verifies and updates demographics and insurance information
• Researches Optum database to assist Veterans with finding medical care in the community

• Acts as initial point of contact for all clients who arrive to see the Office staff; takes telephone messages and direct the Veterans to the correct staff person.
• Assist the clients in completing non-clinical applications to Public Housing Authority.
• Place calls to clients to remind them of pending appointments.
• Prepare all correspondence for the staff of the program and ensure that it is in the format outlined by the Medical Center guidelines; including the preparation of correspondence not only to client, but to agencies in the community.
• Mail and/or fax letters to veterans and Public Housing Authority regarding terminations.
• Work with support staff to ensure that the office staff has the supplies and any forms needed to complete the goals of the program.
• Place Program and staff work orders as needed.
• Setting up and making changes in clinic profiles when needed.
• Management of timecards for the homeless staff as a primary or secondary timekeeper and may be back up for other social work timecards.
• Assist with providing administrative support as a backup for the facility program and ensuring that office is operated smoothly.
• Provide program assistance during initial and annual inspections, documenting and preparing the forms and letters.
• Assist with the development, updating and distribution of any brochures, flyers, or any promotional materials used for the promotion of programs.

• Provides administrative services support to the Branch OIC/NCOIC and other team members.
• Preparing and processing purchase requests for the branch, government purchase card holder (order supplies and maintain records in accordance with established regulations/procedures).
• Utilizes various data bases to keep track of the Branch Appropriated Fund budget.
• Aids travelers in navigating the intricacies of the Defense Travel System.
• Receives visitors and phone calls.
• Responsible for maintenance of records and files, utilizes a variety of office automation applications (i.e. computer programs) to manage information and data, and types a wide variety of correspondence, reports, records, documents, etc.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant is responsible for providing administrative medical support, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Primary duties of the Medical Support Assistant may include, but are not limited to:

• Responsible for checking patients into appointments, scheduling, canceling, re- scheduling patient's appointments and/or consults;
• Enters no-show information and monitors the electronic wait list;
• Prepares for clinic visits;
• Monitors both inpatient and outpatient appointments for areas of responsibility;
• Ensures encounter forms are completed in order to obtain appropriate workload credit;
• Verifies and updates demographics and insurance information;
• Processes all emergency and non-- emergency transfers to other VA facilities or private hospitals;
• Performs basic eligibility, co-pays and preauthorization requirements for specific coverage.

• Strong organizational skills with ability to prioritize and manage multiple competing tasks.
• A high degree of personal and professional accountability, maturity, stability and the ability to function independently and work effectively as a team with internal and external personnel.
• Ability to adapt to changing work assignments as needed to meet facility needs.
• Data Management-Uses spreadsheets and databases to complete and track work assignments

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all MSA staff (Lead MSAs, Advanced MSAs and MSAs) in the Medical Administration Service's Clinical Contact Center (CCC). The Supervisory MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty, C&P and Call Center) for Primary Care Clinics and Specialty Clinics and performs all related duties, customer service, and other duties assigned for the proper and timely treatment of patients. The SMSA assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:

• Plans and directs and has full supervisory responsibility for MSA activities
• Ensures appointment schedules are maintained by MSA staff for one or more outpatient clinics
• Assigns and evaluates the work of subordinate staff
• Resolves complex problems to ensure patient services are met
• Evaluates new products, equipment, and systems to recommend improvements
• Identifies educational/training needs
• Makes final selection decisions for hiring
• Evaluates performance and takes disciplinary action when necessary
• Extracts and analyzes data to provide reports on performance
• Participates in daily teamlet huddles and weekly team meetings to manage patient care

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Level Medical Support Assistant (MSA) serves as a Clinic Clerk and is a foundational role within the Radiology Service Team to include all interdisciplinary clinics and call centers that support the initiative as well as the Community Based Outpatient Clinics (CBOCs). The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Performs receptionist and customer service duties
• Maintains appointment schedules for one or more outpatient clinics
• Assists with clinic access contingency plans by adjusting appointment times, locations and dates
• Coordinates information between the professional staff and patients
• Updates and verifies demographic information
• Schedules appointments
• Collects Insurance information
• Manages consultation requests and electronic waitlist
• Notifies patients of scheduled appointments
• Abides by federal privacy and confidentiality regulations
• Assures quality assurance/performance improvement administrative functions are carried out
• Screens/receives phone calls in a courteous and timely manner
• Determines the nature of requests and provides information
• Participates in daily team huddles and weekly team meetings
• Assists with the Beneficiary Travel Program or with Health Benefits Office

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (Advanced) / Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated care delivery model. The primary duties of the position may include but are not limited to:

• Schedules, cancels, re-schedules patient appointments and/or consults/referrals to manage patient care.
• Coordinates with the patient care team to review clinic utilization by using various reports, such as the Clinic Utilization Statistical Summary report.
• Ensures that the clinic setup is closely monitored and necessary adjustments made to effectively support the needs of the clinic.
• Develops and maintains effective communication with patients, interdisciplinary team, other VA medical centers and other outside agencies to ensure the patient receives efficient care.
• Assists with communications during the inpatient to outpatient discharge.
• Notifies patients of lab results, test results and follow up care required.
• Develops and manages a tracking system for follow up care.
• Participates in team huddles and meetings to ensure continuity of patient care.
• Sets priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs.
• Enters appropriate patient information into the electronic record, conforming to established procedures, policies and instructions, ensuring sensitive information is guarded.
• Monitors pre-appointment requirements (i.e., X-rays, lab work) to assure patients are ready for scheduled visit and/or procedure.
• Manages electronic wait list to verify efficient clinic workflow and resolves issues as they arise.
• Informs inter-professional team members about shared patients (i.e., those who receive their care at multiple VA centers, or those who receive care in the community).

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (MSA) position works in Health Administration Service at the Department of Veterans Affairs (VA) Medical Center, Southeast Louisiana Veterans Health Care System (SLVHCS), New Orleans, Louisiana. The MSA performs duties related to the receipt, intake, and indexing of health and administrative information.

Duties of this position may include but are not limited to:

• Scheduling appointments;
• Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Scheduling, canceling, rescheduling patient's appointments and/or consults;
• Entering no-show information;
• Monitoring the electronic wait list;
• Preparing for clinic visits;
• Monitoring both inpatient and outpatient appointments for areas of responsibility;
• Ensuring encounter forms are completed in order to obtain appropriate workload credit;
• Verifying and updating demographics and insurance information;
• Processing all emergency and nonemergency transfers to other VA facilities or private hospitals;
• Performing basic eligibility,
• Copays and preauthorization requirements for specific coverage.
• Interfacing with personal computer (PC) applications as well as numerous Vista applications.

Work Schedule: Various schedules that may include off-tours, weekends and holidays will be discussed during the interview process and are subject to change based on Agency needs.
Available Shifts are as follows, all are in Central Standard Time (CST) zone:
-Monday - Friday, 3:30 pm - 12:00 am (midnight) every other weekend and holidays
-Monday - Friday 12:00 am (midnight) - 8:30 am and every other weekend and holidays
Recruitment Incentive (Sign-on Bonus): Not Authorized.
Permanent Change of Station (Relocation Assistance): Not Authorized.
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Authorized.
Virtual: This is not a virtual position.
Functional Statement #: 629-00727-F
Permanent Change of Station (PCS): Not Authorized.