Total 23 Junior Executive level Customer Service job vacancies in Remote - Maryland

• The duties may include, but are not limited to:
• Supervising subordinates more than 25% of the time including, but not limited to, recruitment, selecting, appraising, rewarding, addressing performance problems, and fostering an inclusive workplace.
• Advises officials in the Office of the Deputy Administrator (ODA) on policy development, operational planning, and day-to-day management of headquarters operations.
• Serves as a conduit for communication to internal and external stakeholders and ensures proper and timely attention is devoted to high level, high priority, urgent, and/or controversial situations.
• Directs involvement and/or make assignments to program officials to provide background or staff work products in support of such activities.
• Participates with the Deputy Administrator and VS executive team (VSET) in processes associated with making and communicating critical policy and program management decisions.
• Provides liaison between the Deputy Administrator, VSET, and other managers through the organization.
• Prepares speeches and talking points for the Deputy Administrator, facilitates topical or decision-point discussion groups, and ensures appropriate preparations are made for executive gatherings.
• Develops agenda, coordinates input and preparation of necessary background materials, and monitors status of action in response to decisions made.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf


Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties:
Incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Community Care Division at the VA Portland Health Care System (VAPORHCS). Incumbent is directly responsible to the Supervisory Medical Support Assistant, Community Care Division, but works very closely with the Lead MSA, who also reports to the Community Care Division
Supervisor.
This position serves as the liaison between patients, nursing staff, medical staff, outside agencies, and other VA Medical Centers in their assigned area and serves customers internally and externally.

Duties will include but are not limited to:

• Processes incoming patient secure messaging through My HealtheVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Identifies incomplete encounters and communicates findings to providers.
• Assists the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

• Act as the technical and administrative advisor to staff for all matters relating to policies and office objectives
• Keep a supervisor's calendar and schedule appointments and meetings
• Make arrangements for conferences, including determining the location, agenda, and attendance list
• Screen incoming mail including correspondence, directives, and publications
• Submit reservations for travel and complete travel vouchers
• Assist staff with written materials, ensuring proper format, grammar, and conformance with desired styles
• Compose correspondence for signature
• Design and prepare complex charts for briefings
• Present and/or discuss a range of subjects on changes in support services to implement approved policies and/or directives
• Provide office-related information to high-level officials in the organization, staff members, or the public
• Provide information to a supervisor on time-sensitive matters, such as reminding them of approaching deadlines, notifying them of upcoming appointments, and providing critical information related to upcoming meetings

Office Support

• Purchasing supplies and equipment utilizing purchasing guidelines and procedures, timekeeping functions, and preparing / processing documents associated with travel and timekeeping of staff.
• Schedules appointments, coordinates meetings, and/or conferences.

• Receives, accesses, routes or otherwise handles incoming and outgoing materials such as controlled or routine correspondence, reports, memoranda, and other forms of written communication.
• Tracks controlled correspondence, composes and edits correspondence, letters and reports, reviews correspondence and other written documents for accuracy.

• Performs office automation duties to prepare and create documents such as correspondence, forms, and reports which can include technical material, graphs, and charts.
• Enters information into established databases and similar systems which track various administrative activities of the organization.

• Receives and direct phone calls and interact with persons from within and outside the immediate organizational unit.

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Coordinate requests for services from users and complete necessary forms.
• Maintain office files and records.
• Maintain a variety of logs to monitor budget transactions and various processes.
• Procure routine equipment and services.
• Prepare recurring reports.
• Advise on and interpret human resource guidelines for managers and staff.

• Interact with a variety of internal and external stakeholders to accomplish organizational and district level actions, such as travel arrangements, training completion, organizational events and programs.
• Prepare various reports involving assembly of data.
• Use office automation to perform administrative duties.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Lead Medical Support Assistant (LMSA) in V16 Clinical Resource Hub is assigned to the Central Arkansas Veterans Healthcare System, Little Rock, Arkansas. The LMSA will normally work at the HUB located on 900 South Shackelford Road, Little Rock, AR or remotely. The LMSA Performs duties related to the receipt, intake and indexing of health and administrative information and will interface with personal computer (PC) applications as well as numerous Vista applications. The LMSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

The primary duties of the Lead Medical Support Assistant (LMSA) may include but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of the assigned areas.
• Acting as a liaison between MSA and staff in order to resolve day to day conflicts.
• Planning and organizing work with general assistance from the supervisor.
• Reporting special assignments and only referring the non-routine and high technical problems to the supervisor.
• Reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, and difficulty in securing information from clinicians or the record.
• Maintaining confidentiality of the information obtained to carry out required duties.
• Communicating with physicians, case managers, and other allied health professional staff regularly while using sound interpersonal skills.
• Working independently to make decisions based on guidelines, precedents and regulations and performs duties in such a manner that minimal supervision is required.

• Greet patients and take necessary action to expedite a smooth and effective visit.
• Schedule patient appointments.
• Receive all telephone calls and visitors to the department, and answers inquires such as obtaining medical assistance; directions for contacting different clinics; resolving requests for changes in scheduled appointment; and test preparation.
• Utilize in-depth knowledge of office automation and printing equipment to create, copy, edit, store, retrieve and print various reports that contain medical terminology.
• Establish, organize, and maintain medical records, in the proper sequence, ensuring all necessary forms and documents are present, accurate, and complete.
• Train new staff on departmental guidelines to include, but not limited to, department standard operating procedures, and the Health Insurance Portability and Accountability Act (HIPAA).

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


DUTIES:
Medical Support Assistants provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. MSAs are essential to the success of this mission and may be assigned to many areas (service lines) of the medical center that have a need.

GS-5: This is the full performance level MSA position. The MSA is responsible for scheduling appointments in accordance with national scheduling guidelines, including interpreting and verifying provider orders. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage.

Work Schedule: Monday - Friday 0730-1600 or 0800-1630 (PST); compressed tours available.
Compressed/Flexible:Available
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior Federal civil-service or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Remote: This is a 100% Remote position.
Functional Statement #: 0000

• Receives and routes incoming and outgoing materials such as controlled or routine correspondence, reports, memoranda, and other forms of written communication.
• Performs office automation duties to prepare documents such as correspondence, forms, and reports, which may include technical material, graphs, and charts.
• Performs a wide variety of administrative tasks associated with maintaining and supporting the work of the organization.

What will I do in this position if hired?

In this position, you will be responsible for providing a wide range of administrative and support.

Typical assignments include:

• Serving as a backup for branch/division support staff providing a wide range of administrative tasks.
• Maintaining and updating NETC Welcome Package that involves work request to publications and to contractors ensuring 508 compliant.
• Assist in reviewing student applications for the assigned fire or emergency management program areas. This may include evaluating course criteria, enrolling students, and processing student stipends.
• Collecting student data and developing reports.
• Providing information on a variety of student needs.

What else do I need to know?

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

Promotion Potential: Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.

The Advanced MSA primary duties are to perform a variety of administrative support functions in connection with Veteran's inpatient and outpatient visits, care, and treatment while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics and specialties. Some of the major duties of this position include, and are not limited to:

• Schedule appointments in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients and sending sites not being able to conduct their CVT appointments.
• Daily review of active/pending consults, Recall list, and communications for accuracy and disposition.
• Monitor pre-appointment requirements to assure readiness for virtual (CVT/VVC/phone) visits.
• Incumbent will use the appropriate scheduling platform for scheduling needs. Which includes CRPS, VISTA, VSE, CTM, and/or TMP, when applicable.
• Work with the interdisciplinary team to schedule follow-up visits for inpatients and outpatients in the CRH Clinics with various providers and in a variety of modalities (face-to-face, VVC, and phone if needed).
• Coordinate care of Veterans at other VA facilities within the VISN.
• Obtain appropriate inpatient and outpatient records and ensure they are appropriately entered into the VA computerized system to ensure availability for patient care.
• Ability to operate computerized programs and databases to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems, and/or reports.
• Knowledge of basic medical terminology and more specific terminology as needed for problem­ solving and communication with Specialty teams.
• Ability to communicate effectively and professionally with Veterans and employees at varying grade levels.
• Ability to identify concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.
• Ability to make appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work within a complex range of Primary Care, Mental Health, and/or Specialty CRH clinics.
• Other duties maybe be assigned within the scope of the CRH AMSA scope of practice.

DUTIES:
The MSA is able to independently manage position responsibilities with minimal supervision, as well as set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. The MSA functions as an expert authority for all tasks associated with patient enrollment and registration, admissions, outpatient scheduling, beneficiary travel, and identification and capture of insurance information and provides technical support to professional staff and other medical center employees, advising staff on appropriate administrative procedures to follow. The incumbent may be asked to work irregular shifts, holidays, and/or weekends, as needed.

Enrollment and Registration:

• The MSA receives and processes applicants for both inpatient and outpatient treatment including determination as to the patient's eligibility for medical benefits to include counseling patients, their families, and agency employees on entitlement to benefits, registers new patients with the VHA, entering complete and accurate data regarding income, insurance information, and patient demographics into the corporate record.
• The incumbent processes Veteran Identification Cards (VIC), as needed. He/she must use all photography equipment, hardware, and software required to complete the process of producing a VIC.
• The MSA is responsible for the full range of duties associated with decedent affairs to include determining and locating the legal next of kin of deceased patients so the physician may notify them of death and may also process all the necessary paperwork surrounding the death of a Veteran.

• The MSA performs administrative duties associated with the admission process. He/she completes all forms for admission and advises the Veteran of issues concerning safekeeping of valuables, personal funds, clothing, patient rights, and provides patients with information about advance directives, enter admissions into VHA systems accurately and timely.
• To facilitate emergent consents, the MSA must have knowledge of, and be familiar with the process, for obtaining telephonic consents.
• The MSA may perform duties associated with the discharge and transfer process ensuring all necessary data is entered into the system.

• The MSA has primary responsibility and accountability for all scheduling functions. This includes making, changing, and canceling patient appointments in accordance with clinic profiles and special instructions, as well as all applicable VHA regulations governing the scheduling process.
• The MSA is responsible for receiving and routing all Veterans who report to the facility for scheduled and unscheduled examinations and appointments, assuring that the patients are electronically checked in for their appointments.

• The MSA is responsible for explaining in detail to Veterans about upcoming appointments, ensuring they understand what they must do and where they must go to complete their work- up. When applicable, the MSA ensures the patient is scheduled for a return visit in accordance with orders from the provider.
• The MSA must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities that include scheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner.
• The MSA receives telephone calls and face-to-face inquiries from patients, families and friends of patients regarding scheduling appointments or requests for changes in scheduled appointments.
• The incumbent is responsible for administrative data capture by using the most efficient method of checking in/out all patient encounter using multiple software packages.
• Duties may also include monitoring pre-appointment requirements to ensure readiness for the patient visit; managing electronic wait list to verify and validate accuracy and solve issues; performing administrative follow-up actions; evaluating patient information and clinic schedule list

• The MSA interprets VA Beneficiary Travel regulations to determine travel eligibility and entitlement. He/she estimates, computes, and verifies costs of transportation in order that funds are properly encumbered to permit subsequent reimbursement to the traveler.
• The MSA is responsible for scheduling and arranging transportation for both inpatients and outpatient by contract, station vehicle, and Disabled American Veterans (DAV) vehicles as appropriate.
• The MSA may also be responsible for fund control point (FCP) management for beneficiary travel. At a minimum, the MSA maintains the amount of cost incurred and assures that expenditures do not exceed the funding allocated for the FCP and, if necessary, makes request for additional funds.

Duties may include, but are not limited to:

• Responsible for answering telephones, secure messages and chat messages, greeting patients relaying messages to appropriate staff inside or outside of the VISN CCC.
• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care delivery model.
• Communicates with the patient, interprofessional care delivery teams, VA medical centers,
  and other agencies; communicate with non-VA medical facilities.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• Provides information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution.
• Provides high-quality customer service to Veterans and their families/caregivers.

• GS-08 Complete training requests and/or travel orders.
• GS-08 Conduct property audits on behalf of the Branch and/or Division Supervisors.
• GS-08 Execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and/or completing standardized forms for employees/supervisors.
• GS-07 With moderate oversight, assist in the completion of training requests and/or travel orders.
• GS-07 With moderate oversight, assist the Branch and/or Division Supervisors in the management and/or conducting of audits on branch and/or division property.
• GS-07 With moderate oversight, execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and completing standardized forms for employees/supervisors.
• GS-06 In a learning capacity and with significant supervision, assist in the completion of training requests and/or travel orders.
• GS-06 In a learning capacity and with significant supervision, assist the Branch and/or Division Supervisors in the management and/or conducting of audits on branch and/or division property.
• GS-06 In a learning capacity execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and completing standardized forms for employees/supervisors.